--- title: SurveySparrow Reviews meta_title: 'SurveySparrow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2067 reviews by the users' company size, role or industry to find out how SurveySparrow works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2067 scale: '5' date_modified: '2026-07-28' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveySparrow Reviews **Vendor:** SurveySparrow Inc. **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,067 ## About SurveySparrow SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ## SurveySparrow Pros & Cons **What users like:** - Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates. (23 reviews) - Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective. (17 reviews) - Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly. (17 reviews) - Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive. (16 reviews) - Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze. (15 reviews) - Users appreciate the **intuitive and engaging surveys** of SurveySparrow, enhancing response rates through a conversational interface. (15 reviews) - Simple (14 reviews) - Customer Support (13 reviews) - Ease of Creation (13 reviews) - Easy Setup (12 reviews) **What users dislike:** - Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use. (11 reviews) - Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis. (10 reviews) - Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting. (10 reviews) - Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights. (10 reviews) - Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access. (9 reviews) - Users find **advanced analytics limited** , lacking in depth for complex statistical analysis and custom predictive models. (9 reviews) - Users find that the **missing features** in SurveySparrow often require costly upgrades or complex workarounds. (9 reviews) - Reporting Issues (8 reviews) - Users find the **limited features** in lower-tier plans restrict access to advanced customizations and reporting options. (7 reviews) - Integration Issues (6 reviews) ## SurveySparrow Reviews ### 1. SO incredibly easy and fun to use **Rating:** 5.0/5.0 stars **Reviewed by:** Io P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** The templates and how interactive it is!!! I absolutely love the interface. I can create a survey in a mater of a few minutes that my team and my clients love. **What do you dislike about SurveySparrow?** I dont dislike anything. Maybe more gifs and memes?? Honestly i dont have any complaints! **What problems is SurveySparrow solving and how is that benefiting you?** It is helping me collect feedback from my team and my clients. It's saving me time and helps me be more productive because I dont have to spend that time interviewing them. I feel overall its become an essential part of my business. ### 2. Good overall experience with using SurveySparrow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about SurveySparrow?** SurveySparrow provides different templates and amazing features making good overall experience. Good customer support. **What do you dislike about SurveySparrow?** More templates can be added. Some options need more technical expertise to use them. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow has helped us in understanding the experience of the employees. This helps in making next strategies and workflow according to the feedback of the employees. ### 3. Excellent survey solution **Rating:** 4.5/5.0 stars **Reviewed by:** Loris G. | Global CISO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about SurveySparrow?** Versatility, breadth of features, extensive possibilities for customisation, logic implementation, superb approach to fulfillment of all the nuanced customer needs **What do you dislike about SurveySparrow?** Pricing tiers could have a better setup and customer support a bit more prompt, but any initiated activity was conducted in a quality way without any observations of necessary improvements **Recommendations to others considering SurveySparrow:** Test out similar solutions, and make informed decision, but do not skip SurveySparrow, try it out, it doesn't disappoint, quite the contrary. **What problems is SurveySparrow solving and how is that benefiting you?** We are conducting comprehensive research with highly structured logic based questions and branching, which helps produce quality results from queries accessible to every participant ### 4. Amazing system to Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** C V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** The Surveysparrow platform is very easy to use, it's beautiful, has a good appearance, with very effective tools, in addition to the support from the entire team, which makes the work much easier. **What do you dislike about SurveySparrow?** due to the fact that my team and I do not fully master the English language and it is difficult for the support to understand English, I think this was something that bothered a little, but we managed to communicate completely well **What problems is SurveySparrow solving and how is that benefiting you?** solved the problems we had with conducting satisfaction surveys, CSAT analysis, and NPS ### 5. Clean, easy to work **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian Diego C. | Analista em Administração e Planejamento, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** One of the things i did like about using Survey Sparrow is the easy to use and to make surveys. It has a clean UI, with not much information to get lost into. The reports have custom graphs that really helps when analysing the information. **What do you dislike about SurveySparrow?** All the cool functions come with a price, and so do the export function. Yet you can still extract manually the information you collected with the surveys. **What problems is SurveySparrow solving and how is that benefiting you?** We're working on an innovation problem inside a public department. Surveysparrow helped us create a clean Survey that attended to all our needs. ### 6. Easy to use product and super speed onboarding to experience the platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Varun D. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about SurveySparrow?** Quite seamless to use. The onboarding was super fast and I was able to create a survey within a matter of minutes. Skip and display logic feature which was something I really appreciate inside the survey. **What do you dislike about SurveySparrow?** I was hoping to have WhatsApp integration to share surveys with my friends but that's not available, so I am waiting that it'll be added soon. **What problems is SurveySparrow solving and how is that benefiting you?** I was creating surveys to get feedback from my friends and family on my articles. Survey Sparrow helped me ease up the process of getting feedback which eventually is helping me become a better writer. ### 7. "Surveysparrow: Giving Me the Power to Create Meaningful Surveys for My Business!" **Rating:** 5.0/5.0 stars **Reviewed by:** Farha T. | Product Design Launchpad, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** I recently started using Surveysparrow for collecting customer feedback and I'm really impressed with the tool. It has an intuitive and user-friendly interface that makes it very easy to create surveys and collect feedback. The platform also offers great customization options to make the survey look more attractive and engaging. The real-time analytics and reporting feature is also very helpful and provides valuable insights into customer responses. Overall, I'm very pleased with the Surveysparrow tool and highly recommend it! **What do you dislike about SurveySparrow?** Surveysparrow needs to improve its customer service for a better user experience. Additionally it can improve its pricing for students by 1. Offer student discounts or special packages tailored to student budgets. 2. Introduce a free or discounted trial period for students to experience the product before committing to a purchase. **Recommendations to others considering SurveySparrow:** Do not look further if you are trying to build a good survey, this is the platform. **What problems is SurveySparrow solving and how is that benefiting you?** Surveysparrow is providing an efficient and effective platform for creating surveys for UX research. It offers a range of features such as customizable templates, robust analytics and reporting, and detailed data collection.Additionally, its advanced analytics dashboard helps me to analyze the data quickly and gain valuable insights for my UX research. ### 8. Helpful tool for day to day use **Rating:** 5.0/5.0 stars **Reviewed by:** Dhiraj P. | Data Analyst Intern, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about SurveySparrow?** In this tool much work load of questionnaire preparation will be solved and easier to use of their features. **What do you dislike about SurveySparrow?** Nothing much but some kind of the interface issue will be faced in tool **What problems is SurveySparrow solving and how is that benefiting you?** There will be market research problem is solve through this tool ### 9. Great platform to manage data aggregation **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal S. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** The platform is easy to use and very intuitive. Complex logics can also be set up very easily to ensure maximum customization. **What do you dislike about SurveySparrow?** The platform could provide more options for customization, I am sure these will be integrated in future releases. **What problems is SurveySparrow solving and how is that benefiting you?** Ensuring that a user's effort in sharing responses is optimized is the primary problem that SurverySparrow is trying to solve. The number of use cases for which organizations need to start collecting data has increased exponentially and a platform to manage these with ease is the need of the hour. ### 10. Helpful to track and visualize insights **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel S. | Senior Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** It was really easy to generate insightful reports about surveys **What do you dislike about SurveySparrow?** Some of the data visualizations of the reports were clunky- for example, in asking to rank options, the labeling of the options in the charts would be cut off. **What problems is SurveySparrow solving and how is that benefiting you?** Helping to quickly gather feedback ### 11. Easy to use and powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2021 **What do you like best about SurveySparrow?** I found it to be very easy to use for a survey software and has all the features I wanted **What do you dislike about SurveySparrow?** The rudimentary display of the survey results. Didn't have some custom features such as random code generator **What problems is SurveySparrow solving and how is that benefiting you?** Running a market research ### 12. Clear overview & good customer success **Rating:** 4.5/5.0 stars **Reviewed by:** Kenan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about SurveySparrow?** Transparent and many features available in order to get customers insights. **What do you dislike about SurveySparrow?** Onboarding takes a bit time, but once onboarded, you can start the feedback journey. **What problems is SurveySparrow solving and how is that benefiting you?** It helps us to get customers insights such as NPS, Review and general feedback. ### 13. SurveySparrow **Rating:** 5.0/5.0 stars **Reviewed by:** jason e. | Web & internet marketer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about SurveySparrow?** Personally, Survey sparrow is the best survey builder. It's beginner-friendly and cost-effective. It offers advanced survey-building solutions for pro efficient product communication or any business purpose. It's 2+ that I've been using this tool with 3 different websites and it's performing extremely well. One amazing thing about the S. Sparrow is the fact that I can create simple and natural surveys which get users to clearly understand my survey purpose and causes them to interact well with the forms. One amazing feature of this tool is the conditional logic option which gives a human-like conversational clarity to my forms and that increases conversion rates. It's a nice tool and ultimately, the best in the industry now, for those looking for more advanced survey-building technologies for their businesses. The analytics and reporting functionality provides accurate traffic data and this helps us to keep a track of our user's demographics, interests, locations, and more. The client support is very friendly. **What do you dislike about SurveySparrow?** The cost of using survey sparrow is a bit high. High in the sense that, not every single business online is an enterprise- some are owned by private individuals with low budgets, and others by startups who are still struggling to find their way out. It would be better if the Survey Sparrow team would make slight adjustments to the pricing tiers to attract more customers. **What problems is SurveySparrow solving and how is that benefiting you?** It helps us to better improve our services by knowing exactly how our clients feel about our services. It's my number recommendation for any business looking forward to improving its product quality or services. ### 14. Easy to use, but not free **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** It is easy to use, fairly intuitive, and nice looking especially for the respondents. Great customer service that offers a live session to answer questions and provide code snippets. **What do you dislike about SurveySparrow?** Fairly costly. No student rebates, even though it is said to be designed by researchers. A bit tricky to add pictures or logos. **What problems is SurveySparrow solving and how is that benefiting you?** Creates surveys for my research that I can easily send to respondents. Good looking to make a professional appearance, and easy for the respondents to handle and answer. ### 15. Very cost-effective solution for professional surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** Has extensive features for professional surveys. Compared to its competitors like surveymonkey its much more cost effective. **What do you dislike about SurveySparrow?** So far my experience with customer service has been mixed. Though they have a chat function that is quickly responded on, sometimes it takes a long time before a satisfactory response is recieved. This might have to with the fact that the support team is based in India. **What problems is SurveySparrow solving and how is that benefiting you?** We use it extensivly to deploy surveys for clients. Both online and offline. ### 16. Great and flexible research tool with good UX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about SurveySparrow?** I really appreciate the easy customisability of survey question and the amount of flexibility we have. Preview mode is really amazing and speeds up the process of reviewing your work. Survey Sparrow gives researchers the ability to create very bespoke surveys in an intuitive way using simple logic and overall good UX! **What do you dislike about SurveySparrow?** The folder structure is unintuitive and it's not always clear how to move surveys from one to the other I wish there was version history as I deleted questions by accident before. **What problems is SurveySparrow solving and how is that benefiting you?** It's an easy tool to create custom surveys which is the best part about it. It has a large set of question types that are super easy to use which gives us the flexibility we generally need. ### 17. It's like Typeform, but with room to grow... **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel R. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about SurveySparrow?** SurveySparrow does an excellent job when it comes to Survey Presence, feeling clean while maintaining a detailed and engaging feel when taking surveys. It does not have any limitations, and everything I needed was there for me to test out and build upon. The UX has a nice feel to it, and you get a chance to see the craftsmanship that gives this product a lot of potential. My favorite and their most prominent feature throughout the software would include the various dashboards you can import, allowing you to read your data across multiple surveys while seeing everything on one screen. You can start a trial for their software free of charge, and even if you aren't sure whether it's something you want at the moment, they will allow you to extend your trial, once again free. **What do you dislike about SurveySparrow?** While SurveySparrow is doing a good job when it comes to surveying design and feel, their UI can feel a bit clunky at times, and while the user end feels quite nice, there are sometimes where I feel as though there isn't enough direction or sometimes parts of the software can feel like they're missing until I find it in a place I'm not expecting it. The software came out in 2017, so given it's relatively new, there are updates rolled out to fix these sorts of issues, and it's easy to forgive them for those cons when there are a lot more pro's to it. Compared to other software, it can also get very pricy, with their lowest plan coming in at 10 users for $99 a month, and all the way up to $500 a month for enterprise. It's for sure not a software for your average SMB, and for the features, I would say it wouldn't be worth it if you are looking for something on the low end. **What problems is SurveySparrow solving and how is that benefiting you?** WIth SurveySparrow, I can see my data all in one place, without having to compare it manually through different surveys individually. It allows me to be more efficient when comparing data, and reacting to changes I need to make. ### 18. Friendly interface, our customers love the way our surveys look **Rating:** 4.5/5.0 stars **Reviewed by:** ניצה . | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about SurveySparrow?** It's easy to set up a survey, and it's easy to make it look fun to fill out **What do you dislike about SurveySparrow?** it takes time for the support to get back to you.... **What problems is SurveySparrow solving and how is that benefiting you?** surveysparrow gives us a simple tool to see what the public feels about our services, what is needed to respond better to their needs and allows us to analyze the data by muli catagories which allow us to get a more specific analysis and focus our efforts more efficiently. ### 19. Sufficient survey data gathering **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany M. | Business Operations Manager - DevX, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** It's a simple, easy to set up module that provides detailed results. I liked that it was easy to work with and didn't have much of a learning curve to it, just set up and go. **What do you dislike about SurveySparrow?** Cost was a bit of a barrier with this tool. **What problems is SurveySparrow solving and how is that benefiting you?** Learning more about what customers think about our product, how they use it, what their pain points are, and where we could improve our product. This has helped up greatly in later iterations of the product. ### 20. Great Platform that has suited our Small Start-up with Great Potential for when we Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** The platform is really easy to navigate and allows for a great deal of customizability. It has a lot of different options for survey building, how the surveys are shared with users and has great stock analytics. **What do you dislike about SurveySparrow?** Since we are a small team there wasn't really an inexpensive plan that would offer us the features we needed without having to pay a lot. Their free tier is quite limited it would be nice if they had a starter plan with more capabilities for a reasonable price for smaller teams **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow has allowed us to quickly build out surveys to determine which features are important to our users. it has also allowed us to collect industry-standard measures like NPS easily ### 21. Great response from Survey Sparrow, where able to answer all my questions in my first call with them **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** It can work with our specific need to use their APIs to submit our survey responses gathered offline. **What do you dislike about SurveySparrow?** The UI options available are not very flexible and sometimes may require CSS manipulation to make it work. **What problems is SurveySparrow solving and how is that benefiting you?** Our main problem is to record feedback while the user may not have an internet connection. While Survey Sparrow does not offer an immediate solution, they were happy to work with a workaround with us. ### 22. Helpful and Time-saving **Rating:** 5.0/5.0 stars **Reviewed by:** Divya G. | Graphic Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SurveySparrow?** It is simple to use, people are ready to help, an automatic review sheet makes your life easy and saves time, plus, I can link up a lot other apps with Survey Sparrow. These features usually aren't available with others. **What do you dislike about SurveySparrow?** The logic can be sometimes hard to use for those who are first-timers. The only problem might be that if a person who is using Survey sparrow for the first time, might not be able to use it to its full potential due to sometimes confusing interface **What problems is SurveySparrow solving and how is that benefiting you?** I have used SurveySparrow for making feedback forms and surveys about a product. The information is automatically shown in a default report and we can add in more graphs and charts for simple understanding of data as well. The ability to link with other apps also makes work much easier and saves a lot of time and energy. ### 23. Effective and affordable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about SurveySparrow?** SurveySparrow integrates with SalesForce and makes it easy to send out a review after every closed case! We can instantly react to any negative feedback from our customers. **What do you dislike about SurveySparrow?** We did have some issues with the implementation. Our SF manager could not get SS to integrate and we kept having to reach out to our sales rep for weeks to get the issue resolved. **Recommendations to others considering SurveySparrow:** Affordable and good **What problems is SurveySparrow solving and how is that benefiting you?** Instant company feedback is important so that we can quickly "fix" any negative customer experiences. It also lets us monitor the effectiveness of our Customer care team members. Great reviews motivate the team, and we also use survey metrics to market our product. Our reviews are consistently 4's and 5's ### 24. "Gathering Customer Insights with Ease: A Review of SurveySparrow" **Rating:** 5.0/5.0 stars **Reviewed by:** Prathap R. | Tax Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SurveySparrow?** I have been using SurveySparrow for several months now and I am extremely impressed with its features and functionality. The user interface is sleek and easy to navigate, making it simple to create and distribute surveys. One of the things I appreciate most about SurveySparrow is the wide range of question types that it offers. From multiple choice to open-ended questions, it allows me to gather detailed and specific feedback from my customers. Additionally, the ability to customize the look and feel of the survey with branding elements, images, and videos makes the survey more engaging and professional looking. The analytics and reporting tools are also very useful, providing me with valuable insights into the survey responses. I can easily track the progress of the survey, view the results, and even export them in various formats. Another great feature of SurveySparrow is the ability to collaborate with my team members. I can share the survey with them and they can provide feedback on the questions and design, which is extremely helpful. Overall, I highly recommend SurveySparrow to any business looking for an easy-to-use and comprehensive survey solution. The wide range of question types and customization options, as well as the collaboration and reporting features, make it an ideal tool for gathering customer feedback and insights. **What do you dislike about SurveySparrow?** Nothing to dislike in survey sparrow everything is fine **What problems is SurveySparrow solving and how is that benefiting you?** I can easily track the progress of the survey, view the results, and even export them in various formats. ### 25. Great Survey Navagation **Rating:** 4.5/5.0 stars **Reviewed by:** Brian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about SurveySparrow?** The options that are available to design a survey. **What do you dislike about SurveySparrow?** Survey simplicity. Needed to be more straight forward. **What problems is SurveySparrow solving and how is that benefiting you?** To figure out direction of prefence of peer group ### 26. Review appearance and structure **Rating:** 3.0/5.0 stars **Reviewed by:** Emily S. | Digital marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SurveySparrow?** Although most review systems have a way of advancing from one question to the next, I like how Survey Sparrow's functions better than most. It looks polished. **What do you dislike about SurveySparrow?** I don't really have a dislike - it tool worked well for all of our survey needs and looked professional. **What problems is SurveySparrow solving and how is that benefiting you?** We were able to survey our audience of customers who speak different languages, to get a better insight into meeting their needs. ### 27. Our go to resource **Rating:** 5.0/5.0 stars **Reviewed by:** Eric P. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** Full featured and easy to use Moved from other platforms 2 years ago **What do you dislike about SurveySparrow?** Nothing I can think of at this very moment **What problems is SurveySparrow solving and how is that benefiting you?** Regular surveys for employee engagement and client feedback ### 28. An easy platform with lots of options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** There's so many options available for how you want to style your surveys; you can make the questions whatever style you want and it's easy to navigate the site as a whole. **What do you dislike about SurveySparrow?** While there is a trial period, it does eventually cost you money to use (I would've liked it better to have one free survey vs a limit on questions). And the marketing emails are nonstop (although I'm guessing that's an easy enough fix). **What problems is SurveySparrow solving and how is that benefiting you?** We used it to build a survey for training purposes for our salesmen, so it gives an easy platform to share the survey as well as a simple platform to take the survey and learn from it. ### 29. All the functionality - NONE of the headache **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney G. | Marketing Strategist and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** I really love the ease of customizing the pre-existing templates, which for me is great because some of them aren't exactly the "theme" of what I need but I quickly tweak for my startup's needs. The best feature I think, is the ability to have your survey participants upload a variety of file types. This made collecting testimonials a breeze because sometimes it's just easier for people to share a quick audio of their wins, or a video. Or maybe just a note. Anything that makes it easier for my people, is a win for me! **What do you dislike about SurveySparrow?** I wish there were a bigger variety of templates like one specifically for collecting testimonials or case studies. **What problems is SurveySparrow solving and how is that benefiting you?** It is solving the problem of how to make data collection, and prospecting engaging, and feel like a cohesive brand experience...affordable for a one-person startup. ### 30. Excellent survey software **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan G. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about SurveySparrow?** The ability to create multiple styles of surveys to increase completion rates. **What do you dislike about SurveySparrow?** It's quite a premium product to unlock a lot of the features. **What problems is SurveySparrow solving and how is that benefiting you?** We wanted to create a survey that was intuitive for the user to complete, encouraging more signups. Being able to create great looking surveys has allowed us to gather far more data than we would have with out survey software. ### 31. Not just your average sparrow **Rating:** 5.0/5.0 stars **Reviewed by:** Renee J. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** SurveySparrow is easy to use, intuitive,a nd even a novice user can have their survey up and running in minutes. They offer tiered plans of data downloads and tools based on your needs. **What do you dislike about SurveySparrow?** There is nothing technically I have to complain about. I needed the more comprehensive tools and purchased them, which I expected. **What problems is SurveySparrow solving and how is that benefiting you?** It is allowing me to collect data beyond my geographic area. ### 32. Everything worked out well and as expected **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about SurveySparrow?** Good options for different question/answer types, which makes data analysis easier later on **What do you dislike about SurveySparrow?** A bit too tight limits to possible design options **What problems is SurveySparrow solving and how is that benefiting you?** Helps get customer feedback on our services ### 33. Excellent Survey Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Holly W. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** The software is intuitive and easy to use on the front and back end; it is also more visually pleasing than other survey software. **What do you dislike about SurveySparrow?** Data consolidation for complex projects requires a lot of manual work **What problems is SurveySparrow solving and how is that benefiting you?** We manage engagement surveys for clients and found survey sparrow to be a very easy-to-use tool for our clients and their teams. This has helped us move these projects more quickly which is a win win. ### 34. It's a MUST for me - Love SurveySparrow! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** SurveySparrow is fast, easy to use, and provides survey metrics in the report style I'm looking for. I can easily add/shuffle/edit questions in many different question formats and tailor my survey to what suits my audience. I can also customize the look. It is my go-to for surveys **What do you dislike about SurveySparrow?** SurveySparrow's User Interface feels a bit old however I do see past this due to the ease of use. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow is helping our company collect and analyze communication metrics on a browser-based platform that is easily accessible to our Frontline employees. We do this by using a QR Code that takes them to this site and from their personal device. ### 35. Great level of customization **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael J. | Product manager / ops / coach, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** I mainly use their survey part and the builder is just great, with a high level of customization. Way better than Ty****rm :D **What do you dislike about SurveySparrow?** Some translations are not super accurate but it's totally acceptable **What problems is SurveySparrow solving and how is that benefiting you?** Super easy to set up and to integrate on my clients' wesbites. I can't afford any other tool that offers less features for a higher price in the end. ### 36. An amazing tool for research **Rating:** 5.0/5.0 stars **Reviewed by:** Nubián A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about SurveySparrow?** That is easy to integrate to a mobile app and the experience looks like almost native. Easy to customize the questions and the results are presentend in a beautiful way. **What do you dislike about SurveySparrow?** Nothing really, I loved the product and i keep using it in every app I managed as a Product person. **What problems is SurveySparrow solving and how is that benefiting you?** Understanding our users needs and perspectives to make a better product. ### 37. Great Survey Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about SurveySparrow?** Very user-friendly, with great templates to work from. Excellent customer service. **What do you dislike about SurveySparrow?** Misleading add, I thought I had purchased the executive level with dashboards, only to find out the analytics I thought I was getting with the subscription I chose requires an upgrade. **What problems is SurveySparrow solving and how is that benefiting you?** The participant response rate after training has increased due to the ability to provide QR Code and survey link. ### 38. Great reporting and easy to use once figure it out. **Rating:** 3.0/5.0 stars **Reviewed by:** Debbie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** The reports are great! Look great and highlight key information so they are easy to analyze and report on. I always put graphs in PowerPoint and love the word bubble. **What do you dislike about SurveySparrow?** Whenever I sign in, it says I have too many devices and I have to remove one (it's the same computer I use). **What problems is SurveySparrow solving and how is that benefiting you?** Many uses. Easy to duplicate surveys and re-use. ### 39. I am Director in TransCar Solutions. **Rating:** 3.0/5.0 stars **Reviewed by:** Sarfaraz M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about SurveySparrow?** The programming tool is straightforward to operate and create surveys. I could implement logics quickly; it seems complex programming can also be done easily here. **What do you dislike about SurveySparrow?** It is tough to use the traffic from the survey partners, there is no easy reckoner to help. Also the analysis tool which are in built are difficult to use. **What problems is SurveySparrow solving and how is that benefiting you?** It solves the problem of complex programming which is very beneficial to us. ### 40. Best survey tool i've ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Abbie N. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** This survey tool is perfect for whatever you need. The interface for people filling out the survey is clean, intuitive and easy to use. The advanced logic and scoring is super useful and probably the most advanced of any i've seen. Customer support is amazing and always follows up and provides support with whatever you need. **What do you dislike about SurveySparrow?** That the support team isn't around in Australian business hours, so I need to wait for a response. Also their help article first policy - trust me I don't want to contact support if i'm reaching out i've already read every help article I could find. **What problems is SurveySparrow solving and how is that benefiting you?** We run customer satisfaction surveys and medical assessments using survey sparrow. It enables us to quickly get the information we need, and analyse it without too much work on our end. ### 41. One of the best B2B SaaS Survey and lead gen tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kavya G. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** I've been using Type form, but it has many limited features and is expensive. My CEO recommended Survey sparrow, and I've been using the free version since then. I can now receive 100 replies monthly instead of only 10 in Type form, so it's a terrific and affordable tool. I plan to switch to the paid version next year for internal and external surveys and lead gen. **What do you dislike about SurveySparrow?** The Survey sparrow team can work on improving UI, building custom templates, and making the whole process in real-time without any glitches in the survey. Anyway, other things are quite well! **What problems is SurveySparrow solving and how is that benefiting you?** We have all used tedious online surveys, but survey sparro makes them incredibly fun and a terrific instrument for data collecting and research. It addresses the issue of low participation in businesses and organizations. ### 42. Reliable and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Samer S. | FBX, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about SurveySparrow?** The user experience, simplicity and the bundles of features you are able to also export the data and very nice visualizations that are shareble and exportable easily. **What do you dislike about SurveySparrow?** It was a bit difficult to export a chart type visualization without contacting their customer service. However they were very quick to respond **What problems is SurveySparrow solving and how is that benefiting you?** I was able to have our customers vote on a community winner,. It was for a contest that we posted for a physical transformation challenge. Our survey respondents had no issues whatsoever. ### 43. Easy, no-nonsense interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** It just works. The interface is easy to understand, so you'll have your survey put together in no time at all. **What do you dislike about SurveySparrow?** Small business pricing would be nice. The sales pitch was tailored to large amounts of send-outs with granular analysis, which isn't a match for everyone. **What problems is SurveySparrow solving and how is that benefiting you?** We use SurveySparrow to collect client feedback, which helps us improve the business. ### 44. The best end to end conversational experience management system **Rating:** 5.0/5.0 stars **Reviewed by:** Saksham S. | Process Executive at Google, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about SurveySparrow?** This is a super easy-to-use platform where you can measure customer sentiments and workflow with a single question of NPS Survey. it is very efficient user management to optimise workflow. these are the best thing i like about the platform. **What do you dislike about SurveySparrow?** One thing which disappoints me is when i ask a bot for a query; it says the team typically replies in a few mins, but it has actually taken a week and not reply. So i call it a major disappointemnt of me **What problems is SurveySparrow solving and how is that benefiting you?** it is very helpful for me. Most of the time i like its magical features, like classical surveys asking one survey at one time and offline survey that allows you to collect data from the remotest places. It has helped me to reach where people are not much aware. ### 45. Very kind and attentive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** Using their platform is a great experience and is quick and easy to navigate. Also, the designs are clean and pretty. Another significant part about SurveySparrow is the customer service that they offer **What do you dislike about SurveySparrow?** The only real thing I dislike about it is the lack of options; there is a good variety of designs to choose from, and they're gorgeous, yet still, it feels a bit limited. **What problems is SurveySparrow solving and how is that benefiting you?** It's helping our business understand how the users of our app perceive the experience as a whole, giving us more data to make CS, CX and marketing and development decisions. ### 46. Review of Survey Sparrow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about SurveySparrow?** The look and feel of the surveys. The templates. Ease of use. **What do you dislike about SurveySparrow?** I would like more templates for companies (Employers to employees) Sharing feautures can be improved to be more seamless, ie when sending a lot of surveys and tracking responses. **What problems is SurveySparrow solving and how is that benefiting you?** Gathering lots of responses from employees, and then sharing these responses with the rest of the team. ### 47. Easy to use, intuitive and quite customizable if you have basic development knowledge. **Rating:** 4.0/5.0 stars **Reviewed by:** Dario S. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about SurveySparrow?** I love the simplicity of the tool. It does not take long to set up your first survey, and it looks professional and good-looking once you use the templates and/or adapt your CI accordingly. Furthermore, the different ways of integrating it make it easy to use on your website or standalone. **What do you dislike about SurveySparrow?** It can get quite challenging to integrate proper tracking via Google Tag Manager. As it is integrated as an iframe on your website this is nothing out of the ordinary but needs to be accounted for. **What problems is SurveySparrow solving and how is that benefiting you?** It helps to build a flexible lead generation funnel that helps acquire relevant leads that are used to be later called. Through the detailed questionnaire we can identify the relevance beforehand and gather the most pertinent information to help the sales agent. ### 48. Powerful and flexible survey tool with great customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Linus B. | Business developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about SurveySparrow?** Many survey tools are available online, with very similar pricing structures and functionality. I chose SurveySparrow for one specific feature — the ability to create "Rank Order" questions, where users can drag and drop options to sort them in order of priority. But after working with the tool for a while, it also became evident that the built-in UI for respondents was excellent, and that the styling options were just enough to brand the survey, without affecting the overall UX. **What do you dislike about SurveySparrow?** Like most other survey tools, the pricing model is the main downside, and for SurveySparrow, the only one I would say. I understand that a sustainable business model requires long-term commitments. Still, as an infrequent survey sender, I find paying for a quarterly subscription financially burdensome, which seems to be the shortest available option. **What problems is SurveySparrow solving and how is that benefiting you?** Surveying users in a professional and sleek design. The response rate has increased, and the overall feedback from users has been good. ### 49. Love the variety of forms for my every need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about SurveySparrow?** I love that they provide a wide range of forms for me to choose from for every occasion I may have. Forms are creatve and beautifully designed. **What do you dislike about SurveySparrow?** I have not encountered any issues using SurverySparrow which is why I keep using it. **What problems is SurveySparrow solving and how is that benefiting you?** collect data and responses for business inquiries ### 50. Excellent survey software! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** I love the variety of surveys you can create with SurveySparrow, in particular the ability to create conversational surveys. **What do you dislike about SurveySparrow?** The price is at the higher end of the spectrum. **What problems is SurveySparrow solving and how is that benefiting you?** The ability to create great looking surveys that work really well across all devices. The level of customisability is brilliant and this has allowed us to generate far more responses that typical survey software. ## SurveySparrow Discussions - [How can I do it?](https://www.g2.com/discussions/nasil-yapabilirim) - 1 comment, 2 upvotes - [Is this usable as a quizzing tool?](https://www.g2.com/discussions/is-this-usable-as-a-quizzing-tool) - 1 comment, 1 upvote - [Ok thanks](https://www.g2.com/discussions/surveysparrow-ok-thanks) - 1 comment, 1 upvote - [I'm a student of final year BBA and currently seeking opportunities to learn and build my career.](https://www.g2.com/discussions/i-m-a-student-of-final-year-bba-and-currently-seeking-opportunities-to-learn-and-build-my-career) - 1 comment, 1 upvote - [I hope this helps with your review!](https://www.g2.com/discussions/i-hope-this-helps-with-your-review) - 1 comment, 1 upvote - [View SurveySparrow pricing details and edition comparison](https://www.g2.com/products/surveysparrow/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+09%3A08%3A09+-0500&secure%5Bsession_id%5D=2228bf28-2b60-45dc-b4d5-b2e4b128c9ba&secure%5Btoken%5D=9ad73c26335e582bd367a64b2be18a6e947e32dd52a3fd958bb88d00b02b7eb9&format=llm_user) ## SurveySparrow Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [JUnit](https://www.g2.com/products/junit/reviews) - [ObjectStore](https://www.g2.com/products/objectstore/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## SurveySparrow Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Generative AI** - AI Text Generation - AI Text Summarization **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SurveySparrow Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,532 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,092 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)