--- title: SurveySparrow Reviews meta\_title: 'SurveySparrow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2067 reviews by the users' company size, role or industry to find out how SurveySparrow works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2067 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveySparrow Reviews & Product Details Visit Website SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. * * * Product Website SurveySparrow Seller [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) Discussions [SurveySparrow Community](https://www.g2.com/products/surveysparrow/discuss) Languages Supported Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Tonga (Tonga Islands) Solution Type All-in-One Overview by Shihab Muhammed (We are Hiring) (Founder& CEO at SurveySparrow) Show More ## Pricing Pricing provided by SurveySparrow. ### Basic $19.00 [ View More Pricing Information ](https://www.g2.com/products/surveysparrow/pricing) ## SurveySparrow Integrations (8) What do users say about integrations? Verified by SurveySparrow [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe ](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") AO Verified User in Online Media Mid-Market (51-1000 emp.) 11/22/2022 "Great Flexibility and Fit For Our Needs" 4/5 What do you like best about SurveySparrow? We only doing occasional surveys, about 4-5x a year, and I was looking for a product that would offer a high level of customization and question types for a low-commitment duration. Surveysparrow did just that -- I enjoyed the clean, user-friendly formatting. And the ability to include partial responses in your data is essential. This survey had the perfect question types and customization options to acheive our survey goals! We work on a tight budget, so low-commitment for a reasonable price is perfect for us. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? Without the ability to export the data to google sheets, I don't think the product would have been worth it for us. The default data presentation didn't work for us and needed a lot of manipulation to get the insights we needed. This isn't necessarily unexpected, but some more flexibility, or at least optimizing how data exports to Google Sheets/Excel/Etc. would be helpful. I also really wish the lowest-tier plan included more responses. It might be something we could afford to keep year-round if so! Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? The product allows us to create large-scale and small-scale surveys to understand our audience, and results from these inform product and UX decisions. We've also used Survey Sparrow as an embed on our live site when we wanted an article with a quiz. Review collected by and hosted on G2.com. Show More 3/6/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 7/5/2023 "Great Customer Service and Easy to Use Platform" 4.5/5 What do you like best about SurveySparrow? UI/UX is clean, simple, and easy to use from both the admin and participant end. Customer service is fantastic and will support you every step of the way. If there is a feature missing, you can ask your sales partner and they will speak to developers about implementing it. They remember all the conversations you've had and will be available to answer any questions at any time. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? I do wish the appearance of the 360 survey itself was more customizable. The very first and last pages that provide information about the survey look kind of janky and don't offer much in the way of text/formatting customizability. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? We wanted to design a custom 360 survey we could use with our clients to assess their leaders on their impact. Other platforms were either ugly, not user friendly, too expensive, or simply unable to perform all the functions we required for our 360. SurveySparrow was the right blend of everything - affordable, easy to use, good looking, and customizable enough for our needs. Review collected by and hosted on G2.com. Show More 3/6/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 3/19/2024 "Aesthetic, lightweight and compliant solution" 4.5/5 What do you like best about SurveySparrow? My team uses SurveySparrow on a weekly basis to gather user feedback. I appreciate the ease of use and the design of the surveys. The forms are resposive, they look good on many devices. So many solutions on the market have very outdated graphic design, so that's something really unique - and it increases the response rate. Furthermore, there is a wide range of helpful integrations. I also appreciate the GDPR compliance, the option to gather user's consent and attach additional research consent documents. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? I would appreciate some more advanced analytical features, for example the tool could calculate and indicate which differences are statistically significant. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? SurveySparrow enables us to survey our clients and gather user feedback. It's used by the UX Research team regularly. It's one of the tools that we use to be more customer centric. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![priyanka m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "priyanka m.") PM priyanka m. Finance Intern Small-Business (50 or fewer emp.) 6/7/2024 ""SurveySparrow- Easily customizable with fun interactive surveys"" 5/5 What do you like best about SurveySparrow? The design of the software is very versatile and fun to use. It offers great tools to customize the template for better user experience. It allows easy access to create and communicate the surveys. Also it is a very pocketfriendly software to work on. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? An easy way to integrate it with another wbsite and other digital platforms would make it even more better and easy to use. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? It helps my team to easily collect the data through interactive surveys available. It has solved our issues of data compilation and instant analysis with its unique and amazing features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Ross C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross C.") RC Ross C. Creative Director Small-Business (50 or fewer emp.) 8/31/2022 "The right way to create survey and the best way to take a survey" 4.5/5 What do you like best about SurveySparrow? The best part of SurveySparrow is that they took what is typically a standard, monotonous task on a lackluster platform into a more interactive, dynamic, and innovative experience. This helps to prevent burnout or boredom from the user which results in more accurate data. Rather than someone trying to quickly get through the survey. Being able to vary how questions are served also keeps user's attention. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? Some of the functionalities are not as intuitive as the others but the the customer service team was quick to respond and clarify any questions I had. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? Developing a more precise way to measure what our client needs and automating what we should be offering them based on those results from the potential client's survey. For other clients, offering more innovative ways for their customers to share their thoughts on their experience at their properties. Review collected by and hosted on G2.com. Show More 3/6/2024 Validated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 7/4/2023 "No brainer choice to switch from SurveyMonkey" 3.5/5 What do you like best about SurveySparrow? From an analytics perspective, the integration capabilities makes it easy to automate tasks, export data and power my other tools to analyze the collected data. This empowers us to have an almost real-time insight to trends and goings-on and be able react instantly to our data-driven insights. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? Even with powerful integrations to our other tools. SurveySparrow lacks in key advanced analytics insight the platform, such as more advanced statistical analysis. Lastly, it's annoying that you have to enter your contact details to get the pricing, as once you do you real that it is quite steep for a small business or startup Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? SurveySparrow allows us to rapidly gather feedback in a structure and branded way from our users. With it's easy to set-up UI / UX we can rapidly onboard new team members to put together customer outreach surveys in minutes. Review collected by and hosted on G2.com. Show More 3/6/2024 Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 9/4/2024 "Clean and Simple UI, good analtyics" 5/5 What do you like best about SurveySparrow? Didn't need any sort of instructions, just made sense. Easy to use, easy to edit. Clean and polished presentation to the end user & powerful analytics and reporting afterwards. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? No complaints here, will use again when I need another survey. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? A quick, clean and easy way to get feedback from users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Small-Business (50 or fewer emp.) 3/17/2024 "Excellent Customer Service" 5/5 What do you like best about SurveySparrow? SurveySparrow is easy to use and implement. Customer support was excellent and fast when needed. We used it for 3 rounds duirng a year, and its features helped us meet our requirements and goals. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? I'm personally not IT oriented, hence the few email bouncing and blocked issue was thankfully resolved by the support team, but it would have been a better experience if that technical issue never happened in te first place. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? We completed our project, hence there is nothing pending to be solved Review collected by and hosted on G2.com. Show More 9/10/2024 Validated ReviewerSource: Organic ![Heather G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather G.") HG Heather G. Small-Business (50 or fewer emp.) 5/16/2024 "Simple yet powerful" 5/5 What do you like best about SurveySparrow? I love their simplicity yet sophisticated platform, I can creat something quick and effective with ease. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? Some of the features I like I would have to upgrade to get, especially simple things like website redirection. That seems important to offer on entry level especially for a small team with a small budget. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? We needed a more streamlined survey that (we hoped) would generate more responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Mid-Market (51-1000 emp.) 3/26/2024 "A lucky find" 5/5 What do you like best about SurveySparrow? I couldn't believe how hands-on the experience was from start to finish. The customer team were very knowledgable and helpful, and most importantly not pushy. They made sure that the tool met the requirements for our business which it did. The platform was quite intuitive, and I was pleasantly surprised to discover more and more features as I went along. It had just the right amount of cusomisation to fit our needs. We ran into a bit of a road block after the launch but the impact was minimal, and we were provided with a solution quite quickly. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? I don't have anything negative to report. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? Customisable 360 survey tool and reporting. Saved us time from building our own survey and reports. Eliminated a lot of manual effort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about SurveySparrow? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SurveySparrow ](https://www.g2.com/products/surveysparrow/discussions/new) GU Guest User What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) ![Canan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Canan S.") CS Canan Sevük • Last activity almost 3 years ago How can I do it? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/nasil-yapabilirim) [ View all Discussions ](https://www.g2.com/products/surveysparrow/discuss) ## Pricing Options Pricing provided by SurveySparrow. ### Basic $19.00 ### Starter $39.00 ### Business $79.00 [ View More Pricing Information ](https://www.g2.com/products/surveysparrow/pricing) SurveySparrow Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/surveymonkey-vs-surveysparrow) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3189487dc2131b54d5ff7c0edef7f9d5/typeform.png "Product Avatar Image") Typeform 4.5/5(1,017) [ Compare Now ](https://www.g2.com/compare/surveysparrow-vs-typeform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4daf806ef7316c988e15a20797c547bd/jotform.png "Product Avatar Image") Jotform 4.7/5(5,400) [ Compare Now ](https://www.g2.com/compare/jotform-vs-surveysparrow) ##### ##### SurveySparrow Features Platform Customization User, Role, and Access Management Activity Dashboard Survey Management Survey Builder Customizable Questions Templates Survey Customization Question Branching Branding Multimedia Support Survey Insights Reporting & Analytics BI Tools Integration Data Exporting [ View More Features ](https://www.g2.com/products/surveysparrow/features) ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Jotform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jotform") Jotform 4.7/5(5,400) ](https://www.g2.com/products/jotform/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/surveysparrow/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Online Form Builder](https://www.g2.com/categories/online-form-builder) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Experience Management](https://www.g2.com/categories/experience-management)[Exit Interview Management](https://www.g2.com/categories/exit-interview-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most recommended tool for social media campaigns?](https://www.g2.com/discussions/what-is-the-most-recommended-tool-for-social-media-campaigns)[Which application release orchestration tools give an engineering team full audit trails and compliance reporting for releases so regulated industries can pass deployment audits?](https://www.g2.com/discussions/which-application-release-orchestration-tools-give-an-engineering-team-full-audit-trails-and-compliance-reporting-for-releases-so-regulated-industries-can-pass-deployment-audits)[What are the top tools for automating brand asset approvals?](https://www.g2.com/discussions/what-are-the-top-tools-for-automating-brand-asset-approvals) [What are the most reliable enterprise information archiving software based on compliance reviews of regulatory cycles?](https://www.g2.com/discussions/what-are-the-most-reliable-enterprise-information-archiving-software-based-on-compliance-reviews-of-regulatory-cycles%20)[Crossbeam vs PartnerStack for early-stage channel: which one gives a partnerships team more to work with before the partner programme is fully built out?](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-early-stage-channel-which-one-gives-a-partnerships-team-more-to-work-with-before-the-partner-programme-is-fully-built-out)[Pros and Cons Details](https://www.g2.com/products/surveysparrow/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)