1. [Home](https://www.g2.com/) 2. ... 3. [Survey Software](https://www.g2.com/categories/survey) 4. [SurveySparrow Discussions](https://www.g2.com/products/surveysparrow/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9555f8ccbd59ce212c70217f38c7af40/surveysparrow.png "Product Avatar Image") ![Reward for good SurveySparrow reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good SurveySparrow reviews") ](/products/surveysparrow/reviews) [ SurveySparrow ](/products/surveysparrow/reviews) (2,067)4.4/5 SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. Show More * * * ### 65 Discussions ### 74 Participants ### 62.0 Nps Score Already have SurveySparrow? ### All SurveySparrow Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Shweta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shweta S.") SS Loading... [Shweta S.](https://www.g2.com/users/9798b5ad-6406-411e-bc8b-1b4d486007f9 "Shweta S.") • almost 5 years ago Key Account Manager Key Account Manager More Options - [ # What's the best thing about using survey sparrow? ](/discussions/what-s-the-best-thing-about-using-survey-sparrow) Specifically for what purpose should Survey Sparrow be used. [ survey software ](https://www.g2.com/tags/survey-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ No-Code Development Platforms Software ](https://www.g2.com/tags/no-code-development-platforms-software)[ Online Form Builder Software ](https://www.g2.com/tags/online-form-builder-software) [ Exit Interview Management Software ](https://www.g2.com/tags/exit-interview-management-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.&title=SurveySparrow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SurveySparrow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SurveySparrow+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6%0aAsk+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SurveySparrow+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6%0aAsk+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # pdf form - made properly ](/discussions/pdf-form-made-properly) We have a lot of pdf forms we need to remake in your app. Would love to have an import function to suck the questions of our pdfs and turn into a quiz / survey. Is there anything like this in your dev planner? [ survey software ](https://www.g2.com/tags/survey-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ No-Code Development Platforms Software ](https://www.g2.com/tags/no-code-development-platforms-software)[ Online Form Builder Software ](https://www.g2.com/tags/online-form-builder-software) [ Exit Interview Management Software ](https://www.g2.com/tags/exit-interview-management-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.&title=SurveySparrow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SurveySparrow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SurveySparrow+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6%0aAsk+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SurveySparrow+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6%0aAsk+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Would the surveys stil performing if i use a wrong survey objective? ](/discussions/28135-would-the-surveys-stil-performing-if-i-use-a-wrong-survey-objective) ? [ No-Code Development Platforms Software ](https://www.g2.com/tags/no-code-development-platforms-software)[ survey software ](https://www.g2.com/tags/survey-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Performance Management System ](https://www.g2.com/tags/performance-management-system) [ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.&title=SurveySparrow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SurveySparrow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SurveySparrow+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6%0aAsk+SurveySparrow+questions+and+get+answers+from+expert+users+in+our+SurveySparrow+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/surveysparrow/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "Product Avatar Image") ### Have you used SurveySparrow before? Answer a few questions to help the SurveySparrow community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsurveysparrow%2Fdiscuss%3Fpage%3D6%26small_ask%3Dsurveysparrow) No ## Top Contributors in SurveySparrow 1 ![Gary C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gary C.") GC Loading... ### [Gary C.](https://www.g2.com/users/34157a14-8fab-4410-9408-3c80063fc2bd "Gary C.") owner 9 pts 2 SM Loading... ### [Sophia M.](https://www.g2.com/users/de66ae70-a4e4-4b64-95bd-513dcebe2c7c "Sophia M.") Sr. Director - Marketing 5 pts 3 ![Jimmy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy F.") JF Loading... ### [Jimmy F.](https://www.g2.com/users/e13a64c0-7f94-4719-9b9a-b83cf5e69097 "Jimmy F.") Director 3 pts 4 ![Ruthrabaalan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruthrabaalan M.") RM Loading... ### [Ruthrabaalan M.](https://www.g2.com/users/65e4a3f1-0301-4ef5-be7b-6a01012be7ab "Ruthrabaalan M.") Manager-Performance Marketing 2 pts 5 ![Alube S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alube S.") AS Loading... ### [Alube S.](https://www.g2.com/users/d7306cc2-3c74-4f25-b832-1c6a3247605d "Alube S.") MARKET RESEARCHER 2 pts