Ankur G.
AG
Ankur G.
Senior Product Manager
Enterprise (> 1000 emp.)
"Prioritize product improvements and roadmaps efficiently."
5/5
What do you like best about SurveySensum?

Measuring product satisfaction at every touchpoint or event is very practical and helps in meticulously identifying the improvement areas. Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

I believe the product very professionally designed and is catering to the right user segment. I don't see anything to dislike. Review collected by and hosted on G2.com.

Anchit G.
AG
Anchit G.
Tech Lead
Mid-Market (51-1000 emp.)
"Mature product with great support team"
5/5
What do you like best about SurveySensum?

Custom integration with our app, insightful dashboard, and an excellent support team. Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

There is no feature for survey throttling. And we have to manually setup the 4 surveys for the quarter. This leaves a little bit to be desired, bit they assured this is a part of the roadmap. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Seamless workflows and Automation at its best!"
4.5/5
What do you like best about SurveySensum?

This end-to-end platform helped us with the entire process of designing intuitive surveys, sending them on multiple channels, and automating the trigger-based workflows Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

So far nothing to dislike. The integration was quite tricky but their support team is the best there is. Review collected by and hosted on G2.com.

Sonam K.
SK
Sonam K.
Senior Consultant
Small-Business (50 or fewer emp.)
"Super supportive, customizable, and elegant!"
5/5
What do you like best about SurveySensum?

Their customer onboarding team is super supportive. They helped us with every single query about customizing the surveys, custom filters, dashboards, and more. Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

The tool is quite intuitive and for now, there is nothing that I dislike about it. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Enterprise (> 1000 emp.)
"Intuitive and easy to use."
5/5
What do you like best about SurveySensum?

Super easy, and intuitive program. Setting up an NPS Survey takes only a few minutes. Also, the support team is phenomenal and very quick to respond. And, the UI and UX are the best. Ability to add custom questions that are not present in other survey options. Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

Nothing as such, but I would like more drilled- down options while creating NPS. Review collected by and hosted on G2.com.

Sandhya S.
SS
Sandhya S.
Lead Agile Transformation
Small-Business (50 or fewer emp.)
"Intuitive CX tool to design, implement and collect customer feedback"
4.5/5
What do you like best about SurveySensum?

Creating Survey is really easy.

I could share the survey via email or as a direct link.

Their support team is quite proactive even for the free model, The onboarding process was smooth. I was able to send my first survey within 15 minutes. Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

They do not allow trial sign up with personal emails. Review collected by and hosted on G2.com.

Rahim A.
RA
Rahim A.
Video Editor
Small-Business (50 or fewer emp.)
"Surveysensum has offered us great customer service"
4.5/5
What do you like best about SurveySensum?

Surveysensum have Simple and easy to use interface Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

No Doubt, Surveysensum is a great platform and offers tons of value but for now, Pricing is an issue for us Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Helps us to increase our employees management policies."
3.5/5
What do you like best about SurveySensum?

SurveySensum is very useful AI enabled experience managing platform to manage both customer and employs experience. It also helps us to get unbiased feedbacks of our customers and employees. With commendable interface and simplicity of use it also provides us with plethora of features like real-time and multi channel distributions of surveys. Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

I found there is nothing to dislike about SurveySensum. It helps a lot when employees experiences has to manage. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Enterprise (> 1000 emp.)
"Best real-time customer feedback platform."
4.5/5
What do you like best about SurveySensum?

SurveySensum is a great software to get real time customer feedbacks. It helps to manage and organise received data in an responsive way. Review collected by and hosted on G2.com.

What do you dislike about SurveySensum?

I found there is nothing to dislike about SurveySensum. It helps us to get unbiased feedback from our customers. Review collected by and hosted on G2.com.