--- title: SurveySensum Reviews meta\_title: 'SurveySensum Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how SurveySensum works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 39 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveySensum Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SurveySensum but has limited features. Are you part of the SurveySensum team? [Upgrade your plan](https://my.g2.com/surveysensum/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SurveySensum is a leading customer feedback platform perfect for SMEs and larger corporations. It is more than just a platform — it's a comprehensive CX Consulting Service. Their dedicated CX consultants assist with everything from creating surveys to analyzing insights and determining which actions need to be taken based on these insights to achieve your business goals. Proudly serving over 500 businesses worldwide across 40+ countries, including the US and Asia, SurveySensum facilitates access to real-time, omnichannel consumer insights in an easy and affordable manner. Having formed partnerships with various sectors including FMCG, banking, retail, and automotive, SurveySensum boosts customer satisfaction, loyalty, and lifetime value. * * * Seller [SurveySensum](https://www.g2.com/sellers/surveysensum) Discussions [SurveySensum Community](https://www.g2.com/products/surveysensum/discuss) Languages Supported English, Indonesian Solution Type Best-of-Breed Overview by Tanuj Diwan Show More ## Pricing Pricing provided by SurveySensum. ### Starter CX $3,600.00 Per Year ### Self-Driven CX $6,000.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/surveysensum/pricing) ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![Alchemer Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ View All Alternatives ](https://www.g2.com/products/surveysensum/competitors/alternatives) ## User Insights Average based on 39 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 10/4/2021 "The Platform We've Been Looking For" 5/5 What do you like best about SurveySensum? The best part is the level of customizing the platform offers, from custom question forms to reports. The Upside is that you can create a quick, simple survey or complex training material on the same platform. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? None. After months of looking for a platform that fits our needs, SurverySensum is the only one that checked all of the boxes. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? Understanding employees' workspace needs. The benefits is offering employees time to suggestions & solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Peter L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter L.") PL Peter L. Contributor Small-Business (50 or fewer emp.) 1/28/2021 "Powerful product, responsive support team, the future of CX" 4/5 What do you like best about SurveySensum? SurveySensum is a very capable tool that has multiple functionalities depending on your needs. The ability to run NPS, CES and CSAT surveys as well as custom your own surveys from scratch is undeniable value. When designed well, your surveys can unlock deep customer insights. The support team is also extremely responsive and ready to help you at a moment's notice. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? SurveySensum has many powerful features that were unfortunately not immediately obvious to me at first glance, and I needed the guidance of the support team to achieve my intentions. I have been spoiled by less powerful products with better documentation and UI/UX, and I have no doubt that the SurveySensum team is consistently working hard at improving both the product and the user journey. Review collected by and hosted on G2.com. Recommendations to others considering SurveySensum: If you have a clear idea about what you want to achieve in your CX, share it with the SurveySensum team and I am sure they will do everything in their power to help you achieve your ideals. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? Tracking and taking actionable steps on customer sentiment is extremely important in my industry and I hope SurveySensum can improve our customer interactions with powerful feedback loops. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") UI Verified User in Investment Banking Mid-Market (51-1000 emp.) 10/21/2021 "Surveysensum platform is a great tools to create a survey" 4.5/5 What do you like best about SurveySensum? Its very easy creating survey using this platform, all the tools are easy to understand even for newbie. The report is also very engaging, and also describe in detail for my survey. Surveysensum team is always give the best support for me and team. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? We still need to check on tagging since the AI function is new and needs more train to run smoothly. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? We have already solved some customers problems and given them a better experience Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Berhan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Berhan A.") BA Berhan A. Environmental Health and Safety Small-Business (50 or fewer emp.) 10/4/2021 "It's worth it- both product and customer service" 5/5 What do you like best about SurveySensum? Super easy to use, and the customer service is fantastic. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? I have zero complaints, mostly because I am receiving exactly what I was promised. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? We are capturing employees' workspaces habits. The benefits we've realized include a better understanding of the needs and decision-making. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/26/2021 "Excellent platform for getting customer insights." 4.5/5 What do you like best about SurveySensum? Easy to use the the platform and great support from the people of Survey Sensum. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Some features are not yet in the platform but they are very quick to respond to our requests. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? We are getting feedback from our customers on several services provided. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gupil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gupil B.") GB Gupil B. Growth Consultant Small-Business (50 or fewer emp.) 5/17/2021 "Perhaps the Best tool for me to Gauge my Audience Response and forecast detailed Surveys" 5/5 What do you like best about SurveySensum? The Ability to run Simultaneous Feedback programs Review collected by and hosted on G2.com. What do you dislike about SurveySensum? There was nothing that I could say other than the fact that I Hoped these guys would give a lifetime deal. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? It helps in engaging the right response and helps in teaching the Survey Sensum AI, help me create better experiences Review collected by and hosted on G2.com. Show More 8/21/2023 Current UserValidated ReviewerSource: Organic ![Daniele R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniele R.") DR Daniele R. CEO Small-Business (50 or fewer emp.) 1/15/2021 "A new player in the world of surveys and NPS monitoring!" 5/5 What do you like best about SurveySensum? Usability at high levels and truly superb customer support. The company that develops this solution specializes precisely in market research. The NPS dashboard Review collected by and hosted on G2.com. What do you dislike about SurveySensum? ...the boys are constantly developing and I don't feel like saying there's anything I don't like; also because they make an effort to solve everything. Review collected by and hosted on G2.com. Recommendations to others considering SurveySensum: A new business partner: recommend to all Italian clients as well. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? I will be able to provide my clients with a complete and easy-to-interpret dashboard, with a full set of tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/5/2020 "Fantastic product by a fantastic team" 5/5 What do you like best about SurveySensum? Very intuitive product with a lot of great features. Tanuj has listened to all of our queries and comments and been incredibly helpful throughout our time using SurveySensum. I'd highly recommend using this software to anyone looking for a more powerful survey builder and analysis tool. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? I cannot currently fault the product, I have raised a few features that I would like to see and the team at SurveySensum have taken note and keep me updated on their features being built. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? We are solving our survey building and analysis problems, the benefits are that building surveys is easy and quick to do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/20/2021 "Amazing product with awesome Responsive support team" 5/5 What do you like best about SurveySensum? Analysis tool is absolutely amazing. A very powerful tool, no brainer. It's a must have tools in the collection Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Nothing to be disliked about the product. Review collected by and hosted on G2.com. Recommendations to others considering SurveySensum: No recommendations as such Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? Customer feedback and analysing that something is unique Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rahul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul S.") RS Rahul S. QA Automation Engineer Mid-Market (51-1000 emp.) 8/17/2020 "It has helped us gain insights into our product experience!" 4.5/5 What do you like best about SurveySensum? It is the best platform we have come across to create beautiful and interactive surveys and customize them for our brand. Proprietary and UX were our core focus areas while using the tool Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Nothing major so far. We would love some enhancements around using data science to utilize the tool even more Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? Our goal was to "Understand our customers’ issues by taking their feedback on our products". This has always been a challenge for us. With the help of SurveySensum, we were able to identify the trends and the common pain points of our customers. This helped us prioritize our product roadmap and fill the gap. It is because of such systematic feedback cycle, we were able to focus on the customers' needs even more Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SurveySensum? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SurveySensum ](https://www.g2.com/products/surveysensum/discussions/new) GU Guest User What is SurveySensum used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-surveysensum-used-for) [ View all Discussions ](https://www.g2.com/products/surveysensum/discuss) ## Pricing Options Pricing provided by SurveySensum. ### Starter CX $3,600.00 Per Year ### Self-Driven CX $6,000.00 Per Year ### Managed CX for You Pay As You Go [ View More Pricing Information ](https://www.g2.com/products/surveysensum/pricing) SurveySensum Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/surveymonkey-vs-surveysensum) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/qualtrics-market-research-vs-surveysensum) ##### ##### SurveySensum Features Survey Management Survey Builder Customizable Questions Templates Survey Customization Question Branching Branding Survey Insights Reporting & Analytics Data Exporting Permissions [ View More Features ](https://www.g2.com/products/surveysensum/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey) ##### Explore More [What are the most popular Salesforce document generation add-ons compared side by side for a RevOps team evaluating their options before committing?](https://www.g2.com/discussions/what-are-the-most-popular-salesforce-document-generation-add-ons-compared-side-by-side-for-a-revops-team-evaluating-their-options-before-committing)[Which food safety management platforms offer the fastest setup without extensive training requirements?](https://www.g2.com/discussions/which-food-safety-management-platforms-offer-the-fastest-setup-without-extensive-training-requirements)[What is the top log analysis tool for DevOps teams?](https://www.g2.com/discussions/what-is-the-top-log-analysis-tool-for-devops-teams) [Which freelance platforms are rated highest for professional services teams managing contractors and team collaboration in one place?](https://www.g2.com/discussions/which-freelance-platforms-are-rated-highest-for-professional-services-teams-managing-contractors-and-team-collaboration-in-one-place)[What are the best enterprise content delivery network (eCDN) tools for large media companies managing video distribution across multiple platforms?](https://www.g2.com/discussions/what-are-the-best-enterprise-content-delivery-network-ecdn-tools-for-large-media-companies-managing-video-distribution-across-multiple-platforms)[Pros and Cons Details](https://www.g2.com/products/surveysensum/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)