AT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

10/13/2016

"Beautifully Functional"

4/5

What do you like best about Surveypal?

It creates automatic workflows and makes it easier to collect data. Interface is very user friendly Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

If there are too many comments, it takes time to review them all. Review collected by and hosted on G2.com.

GG

Gleeson G.

Business Intelligence Analyst

Telecommunications

Mid-Market (51-1000 emp.)

11/1/2016

"Best switch from SurveyMonkey"

5/5

What do you like best about Surveypal?

I love how simple and intuitive this software is. They really know who to make a product that gets the right stuff in a quick and easy interface. They have all the tools needed to make personalized surveys and has sharing capabilities that are better than competitors. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

They are still somewhat new to the survey experience and don't have all the types of question types like ranking that I would like. I also wish they had a better knowledge base that is customer facing so I can learn certain attributes. For example, I asked them how to code certain rows of a sheet into the survey and e-mail for distribution and it was not found on the wiki. Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

Ensure that you are looking for the right setup via question bank, results and look. I suggest you understand that they work out of Europe and may take a day or so to respond to chats or e-mails. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

We are solving the issue of creating, distributing, and analyzing survey data from our customers and employees. This program helps us much better than SurveyMonkey, which we were a customer before. SurveyMonkey was great but they felt dated and I felt like they didn't improve services over the years. But SurveyPal has what we need for the most part and is quick to respond and constantly improving it's service. Review collected by and hosted on G2.com.

UV

Verified User in Venture Capital & Private Equity

Small-Business (50 or fewer emp.)

4/21/2015

"Surveypal helps us to see how we're doing with customers on a day-to-day basis."

5/5

What do you like best about Surveypal?

Just being able to pop open that dashboard and see how our customers experience our brand, puts me at a ten in terms of my passion about Surveypal and our need for this service. Review collected by and hosted on G2.com.

What do you dislike about Surveypal?

Not much to dislike. Surveypal gets the job done. Review collected by and hosted on G2.com.

Recommendations to others considering Surveypal:

Just give it a try and see if it fits your needs/requirements. Review collected by and hosted on G2.com.

What problems is Surveypal solving and how is that benefiting you?

I've been able to streamline our process of how we gather feedback from our customers. The automation feature is a huge time-saver for the team and we collect feedback we can act on. Review collected by and hosted on G2.com.