SurveyMonkey is very straightforward and easy to use, and nearly always has everything I need. Our team also heavily utilizes the Analyze functions of our surveys and uses the graphs and data to create presentations and board reports.

We integrate with Hubspot, which allows us to send follow-up emails to those who haven't completed a survey or form in SurveyMonkey. Generally this feature is easy to use and helpful, though we're just in the beginning stages of the integration.

Pricing is reasonable and competitive.

I haven't use support really at all, so cannot speak on that element. Review collected by and hosted on G2.com.

Just a few small things.

1. We are a network for insurance brokers, and they are our audience for everything. For response consistency, we always ask for basic contact information and their company name, and we like utilizing a dropdown list for companies so that everyone responding from the same company will report with the same spelling/variation/format. SurveyMonkey doesn't allow for custom dropdowns like GetFeedback (what we used previouskly), so I have to constantly update every active survey every time we have a change in our companies.

2. I really wish language translation was easier. I know it's there, but it still requires a lot of manual effort.

3. I sometimes find the theme editing a bit confusing. Review collected by and hosted on G2.com.

I like how easy it is to preview surveys across different devices before sending them. The response summaries and charts are also clear, which makes it faster to understand the results without manually organizing the data. I also appreciate the collaboration features, since they make reviewing and editing surveys with others more convenient. Review collected by and hosted on G2.com.

SurveyMonkey could make more customization and survey-logic features available on lower-priced plans. It would also be helpful to have clearer explanations of which features require an upgrade before building the survey. More flexible report formatting, easier data exporting, and fewer limitations on responses would make the platform more useful for individuals and small teams. Review collected by and hosted on G2.com.

It remains user friendly and a good platform to jump into for surveys. I like that they have a built-in, easy-to-use builder that provides a multitude of options for my surveys. I like that there is a cost-effective option. The plug-ins and add-ons are also good; we don't use them a ton but it's helpful when we do need them. I haven't used support features but assume they would be helpful. Review collected by and hosted on G2.com.

Agree that the skip logic can still be a harder tool to use on the platform. It's fine from a survey taker perspective but can be harder from a set up perspective. Overall, though I really do think it's a good tool to use. They have made some good updates in the platform. Review collected by and hosted on G2.com.

I've used SurveyMonkey to gain insight into my clients' preferences regarding our services and scheduling. I've also completed quite a few surveys on SurveyMonkey as a client. The platform appears to remain the same. The layout makes sense and the surveys are easy to take. I appreciate that they are keeping things simple and familiar.

It's easy to set up and send out surveys as well as to review the data upon completion. It's easy to send out surveys via email or direct link. This service has provided my company with good insight into our clients' needs. Review collected by and hosted on G2.com.

I send so few surveys. I prefer products that allow me to pay per use. SurveyMonkey offers a certain number of free surveys that can be sent out. Just like my newsletters, I tend to use this service quarterly or annually, so I'm willing to pay a reasonable rate that reflects my use.

While it seems the subscription approach is becoming the norm, it's not what everyone needs. As a small business owner I'm careful about my spending and SurveyMonkey is one platform that should be available as needed at a reasonable rate. Review collected by and hosted on G2.com.

What I like best is how intuitive the form builder is. Instead of spending hours configuring logic, the drag-and-drop interface and pre-built templates save me hours each week when launching new customer feedback campaigns. The UI is clean, and the performance is incredibly reliable - even when handling surveys with complex conditional branching, it loads instantly for respondents without lagging. Review collected by and hosted on G2.com.

What I find most frustrating is how aggressively certain basic features are locked behind higher-tier enterprise pricing plans. For instance, advanced skip logic or exporting data into specific formats often requires a costly upgrade.

For smaller teams, this significantly lowers the overall ROI, as we either have to manually work around the limitations or pay for an entire bundle of features we don’t actually need. Allowing more granular, add-on feature pricing would be a massive improvement. Review collected by and hosted on G2.com.

Many of the free options are removed and placed in the pay segment. Survey Monkey is still a great tool, but for small businesses that only use the platform 2-3 times a year there isn't a great value in a pay for survey. One of the best parts of the tool was the fact that there was a free option with flexiblity. Sure you could pay to brand it or customize but I typically use it for my non-profit org and paying isn't really a good value for our group.

The additional analytics are cool but not entirely useful for my purpose. Review collected by and hosted on G2.com.

Again, removing more features creates less value. Keep stripping features and I would likely shop for a new platform or use MS Forms. Review collected by and hosted on G2.com.

SurveyMonkey is a powerful, intuitive tool that makes it remarkably fast and seamless to build professional surveys, track real-time analytics, and manage responses on the go. However, it’s significantly held back by a restrictive free tier, aggressive subscription costs, and rigid mobile limitations that make casual or budget-conscious use frustrating. Review collected by and hosted on G2.com.

The platform lures users into creating a survey for free, but once people start filling it out, it effectively locks you out of viewing or exporting more than a tiny fraction of the responses—sometimes as few as 10. Review collected by and hosted on G2.com.

I love that SurveyMonkey allows for anonymous feedback to be collected in a consistent and structured way. It is user-friendly, it looks professional, and has robust features. The ability to apply logic to the way questions are asked and to explore results with data fragmentation is super helpful. We can look for differences in experience based on demographics or position, for example. Review collected by and hosted on G2.com.

The team features are sometimes challenging if you want to use SurveyMonkey from a variety of hardware. I'm sure this is to prevent folks from sharing logins, but it can become a challenge if you want to check results from a phone, ipad and computer. Review collected by and hosted on G2.com.

It is very easy to create surveys, and they have a lot of great tools to help craft strong questions. The question banks that you can draw from are very helpful, and the AI assistant can cut down the time it takes to create a survey. I also appreciate the analytics- they are detailed and help draw conclusions from the data. The pricing is reasonable, and they offer not-for-profit discounts, which is much appreciated. Review collected by and hosted on G2.com.

Not a dislike, but a suggestion- perhaps integrating the ability to compare the survey answers from your organization to national benchmarks would be helpful. Review collected by and hosted on G2.com.

It has remained a consistently easy software to use and leverage as business needs arise. Super easy to quickly create new surveys or analyze existing results. Review collected by and hosted on G2.com.

More economical options for licensing would be welcome! Review collected by and hosted on G2.com.