--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23826 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23826 scale: '5' date_modified: '2026-07-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,826 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (376 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (121 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (114 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Great for Capturing Staff and Patient Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Grabbing data from staff about helpful feedback regarding their workplace. Patient feed back also **What do you dislike about SurveyMonkey?** Cannot add as many users. Which is ok and also designs **What problems is SurveyMonkey solving and how is that benefiting you?** Data. Its a big thing for a GP Practice and we are able to gain alot of understanding from staff ### 2. Flexible and Customizable Survey Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I really enjoy how customizable SurveyMonkey is. No matter what kind of survey you want to create, it's on there. I appreciate that the survey can be whatever you want it to be, and that there are also suggestions on how to help you improve your survey. I've been happy with the updates that have come every year. **What do you dislike about SurveyMonkey?** Nothing comes to mind. **What problems is SurveyMonkey solving and how is that benefiting you?** We get clear-cut answers and insights into our membership with SurveyMonkey. It helps us conduct fair rankings for event presentations. ### 3. Efficient Survey Creation and Easy-to-Digest Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** Ease of creation of a survey and ease of tools to digest the results **What do you dislike about SurveyMonkey?** I did NOT find any dislikes of the interface or the integration with other platforms **What problems is SurveyMonkey solving and how is that benefiting you?** Determining audience wants, likes and dislikes making decisions easier and. More predicible ### 4. Quick Inbox Surveys with Easy Rewards **Rating:** 5.0/5.0 stars **Reviewed by:** Don D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** They come to my inbox, I complete the survey and get my reward. **What do you dislike about SurveyMonkey?** The surveys aren't always relevant and I'm asked to complete the profile quite often. **What problems is SurveyMonkey solving and how is that benefiting you?** It solves the problem of gaps between what business think and what customers and others experience ### 5. Super Easy Survey Setup with Time-Saving Consolidation **Rating:** 5.0/5.0 stars **Reviewed by:** Hari o. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is super easy to set up and makes taking surveys straightforward. I appreciate how consolidating all surveys in one place saves time. **What do you dislike about SurveyMonkey?** Nothing much **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey makes it easy to give surveys and set them up. It consolidates surveys in one place, saving me time. ### 6. Effortless Surveys with Perfect Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about SurveyMonkey?** I love the ease of use and how I can integrate SurveyMonkey with my work and share it with others. It's super intuitive and I can connect it with Zoom, Google Drive, Salesforce, and other platforms I use, which is perfect for my needs. It feeds me proper data, and I can see all my results in one place, making my life easier. The initial setup of SurveyMonkey was super easy, and my coworkers were able to use it without my input. **What do you dislike about SurveyMonkey?** Maybe the color schemes and overall User interface, **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides proper data and consolidates results in one place, making my life easier. It offers easier integration with platforms like Zoom, Google Drive, and Salesforce, unlike Google Forms which is limited. ### 7. This may not be fair since we use the lowest tier. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about SurveyMonkey?** The wide variety of question formats makes it easy to create questions. **What do you dislike about SurveyMonkey?** This may not be a fair assessment since we use the lowest subscription level, but having to create pages for question skips in cumbersome. **What problems is SurveyMonkey solving and how is that benefiting you?** Standardized questionnaires to send to our field reps. ### 8. Effortlessly Effective with Superior AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh V. | Human Resources, Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about SurveyMonkey?** I find SurveyMonkey has ease of access, making it so easy to submit a survey. It gives a lot of joy or satisfaction to submit the review and is also informative. The AI features improve efficiency, allowing for deeper and faster analysis. I also appreciate how summarization and drafting have increased accessibility. The initial setup was very easy and fast. **What do you dislike about SurveyMonkey?** maybe budget issue or survey distribution issues **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey makes it easy to understand public opinion, aids companies with proper insights, ensures ease of survey submission, enhances efficiency, provides deeper and faster results, and increases accessibility and satisfaction. ### 9. Simple, Clear Interface That Makes Data Review Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** Simple, clear, functional interface. Help processes for reviewing data. **What do you dislike about SurveyMonkey?** I tend to need more advanced options for data collection and analysis, but as a solo practioner the price point is difficult. **What problems is SurveyMonkey solving and how is that benefiting you?** Data collection from large, diffuse populations with relative ease. ### 10. A simple and effective way to gather feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about SurveyMonkey?** I like how fast it is to build a survey and send it out. The templates help a lot, and it saves time when you just need to get responses quickly. The analytics are clear and easy to read, which makes reviewing feedback much simpler. **What do you dislike about SurveyMonkey?** Some of the more useful features are locked behind higher tier plans, which can feel limiting. Also, the interface can lag a bit when editing larger surveys, and it sometimes makes the process slower than it should be. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us collect structured feedback without needing extra tools or manual work. It keeps everything in one place and makes it easy to share results with the team, saving time and reducing confusion around user responses. ### 11. Easy to Use and Publish, but Occasional Bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob H. | Technical Analyst II, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about SurveyMonkey?** Its very easy to use and publish for the average user experience **What do you dislike about SurveyMonkey?** It sometimes can be bugged and or there may be another choice better suited depending on team or organization **What problems is SurveyMonkey solving and how is that benefiting you?** Its a great tool for surveying and allowing everyone to access unlike other tools out there yhat are not web based and are license walled ### 12. User-Friendly, Streamlines Document Distribution **Rating:** 5.0/5.0 stars **Reviewed by:** Karen H. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey in my medical office to review important information with my staff, making sure they understand it without having to distribute and collect paper documents. It's user-friendly, and I find it very easy to change existing surveys as needed. The initial setup was very easy. Overall, I'm so satisfied with SurveyMonkey that I'd rate my likelihood to recommend it as a 10 out of 10. **What do you dislike about SurveyMonkey?** Nothing **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to review important information with my staff, which solves the hassle of distributing and collecting paper documents. ### 13. Easy Email Integration for Flexible, Multi-Response Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** The ability to easily integrate it with our email and acquire multiple responses for whatever time period we desire. **What do you dislike about SurveyMonkey?** can be bit confusing to create multiple choice questions. **What problems is SurveyMonkey solving and how is that benefiting you?** Allows us to gather multiple responses over a course of time and automatically presents data ### 14. Effortless Surveys with Minor Analysis Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I really appreciate the ease of use with SurveyMonkey. It helps us reach a wide variety of audiences and keep staff surveys anonymous, which is great. I also find it valuable that creating surveys is easy, and there are several different ways to create them with different options. The initial setup was pretty easy too. **What do you dislike about SurveyMonkey?** I find the analysis can be clunky at times. **What problems is SurveyMonkey solving and how is that benefiting you?** We use SurveyMonkey to reach a wider audience and keep staff surveys anonymous. ### 15. Better Look-and-Feel with Strong Analysis Functions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** Better look-and-feel, more question formats, multi-lingual survey, analysis and filters **What do you dislike about SurveyMonkey?** Multilingual survey doesn't support changing image links for different language, so I have to create another survey, which made the multilingual function less helpful. **What problems is SurveyMonkey solving and how is that benefiting you?** Validate new features, performance, and product market fit. ### 16. Easy Layout but Costly **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I think SurveyMonkey is cool. I like how it's laid out; it makes things easy peasy. The setup was also easy. **What do you dislike about SurveyMonkey?** I think the cost of SurveyMonkey could be improved. It would be better if it were cheaper. **What problems is SurveyMonkey solving and how is that benefiting you?** n/a ### 17. Easy to use not many bells and whistles **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher K. | Vice President of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** It's still simple to use and one of the easier ways to get surveys made. **What do you dislike about SurveyMonkey?** It really is similar to before with no real updates to change here. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows us to survey our constituents and find out information about their feelings toward our organization. ### 18. Simple and effective distribution of questionnaires **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** Simple to distribute a questionnaire to a large target audience **What do you dislike about SurveyMonkey?** I find that sometimes the look is sometimes average **What problems is SurveyMonkey solving and how is that benefiting you?** I use it a lot to question my target about their level of satisfaction and to administer questionnaires to doctors. ### 19. Easy Member Access and Commenting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** it is easy for my members to access and make comments when needed **What do you dislike about SurveyMonkey?** i find the dashboard to be not very user friendly when try to copy surveys **What problems is SurveyMonkey solving and how is that benefiting you?** our agency does not necessarily use survey monkey for problem solving ### 20. Practical, Intuitive Form Builder with Excellent Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** practical and intuitive for creating forms with excellent templates de features **What do you dislike about SurveyMonkey?** somewhat limited layout tool, mainly when you need to set multiple elements to visualize. E.G. absolute and relative values, colors **What problems is SurveyMonkey solving and how is that benefiting you?** quick set up to present results and establish correlations between questions ### 21. Simple, Versatile Surveys with Templates, AI Assistance, and Flexible Data Exports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about SurveyMonkey?** It is very simple, versatile, and I like how there are templates to build from and AI assistance now in creating survey questions. It is easy to administer surveys in different ways, and in other languages. I am the administrator at my organization, and I create and administer survey enterprise wide. I like the update, generating data, and data formats available. I am also using SurveyMonkey for school as part of my Doctoral dissertation. **What do you dislike about SurveyMonkey?** Not any downsides. I wasn't able to figure out how to copy just one question over from one survey to another. **What problems is SurveyMonkey solving and how is that benefiting you?** We receive great analytics on employee engagement, employee retention, employee intent to stay, post training feedback, and new employee check-ins. We even use SurveyMonkey as a tool for employees to RSVP for internal appointments and events. ### 22. Limited Rewards, Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** William V. | Cashier, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about SurveyMonkey?** I like the variety of tools that SurveyMonkey offers. There's a lot of different categories of surveys you can do about a lot of things, a lot of topics. It was pretty easy to set up, self-explanatory with really no problems, so you can jump in and fill it out. **What do you dislike about SurveyMonkey?** I find SurveyMonkey not that good of a website. It's mostly about surveys and playing games, but you just get a couple of cents per survey - it's really nothing. I think it's not enough money and it takes so much time to get any money out of it. Doing surveys is really hard to stack up, especially when you're bored or have some spare time. Just getting 50¢ or 10¢ here and there is not a big deal, but it takes so much time. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey takes too much time and doesn't pay well, only a few bucks. ### 23. Effortless Surveys with Instant Feedback Insights **Rating:** 5.0/5.0 stars **Reviewed by:** James G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is easy to use, and I can create forms in minutes. The response data is aggregated and presented well, making it easy to see the information we were soliciting. The initial setup was very easy, which I appreciate. **What do you dislike about SurveyMonkey?** Nothing! **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to test product ideas. It gives us feedback directly from consumers, is easy to use, and lets me create forms in minutes. Responses are well-aggregated and presented, making it easy to see the information we need. ### 24. Smart Surveys with Powerful Branching and Custom Branding **Rating:** 4.5/5.0 stars **Reviewed by:** mohan p. | engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about SurveyMonkey?** i really appreciate the branching and skip logic feature because it allows me to create smarter surveys that adapt based on a respondent's answer. It feels like building a decision tree which makes the data more meaningful and reduces unnecessary questions. With customization and branding options, i'm able to match the survey's look and feel to my company's identity which adds a professional touch. The multimedia support is great making surveys more engaging, embedding videos and images is really improving clarity and user experience. **What do you dislike about SurveyMonkey?** suveymonkey platform does exactly what i need for creating and analyzing surveys. no dislikes **What problems is SurveyMonkey solving and how is that benefiting you?** For global projects, multilingual support is a huge plus. It removes the barrier of language and ensures i can reach a diverse audience without creating separate surveys manually. The reporting and analytics tools along with data exporting and BI integration saves me ton of time because i can quickly visualize trends and share insights with my team without extra processing. one of the finest products i use to collect and analyze feedback efficiently. ### 25. Survey Monkey: Free, Reliable, and Easy Survey Creation with Great Analysis Tools **Rating:** 4.5/5.0 stars **Reviewed by:** stephanie E. | medical lab assistant, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about SurveyMonkey?** Survey Monkey ensures people have the ability to create surveys that work well with their specific industry requirements. It provides user friendly interface and tailoring options for creating surveys, analysis, and features for interpreting results. Survey monkey is free, reliable, and easy to use. **What do you dislike about SurveyMonkey?** Survey Monkey do not offer real-time assistance via phone or live chat. It also has limited customizations. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey Monkey has help us get a better understanding about things around the workplace. ### 26. Easy Survey Creation and Sharing with Powerful Results Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jonny K. | Senior Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about SurveyMonkey?** Very easy way to create and share surveys and interrogate results **What do you dislike about SurveyMonkey?** Busier UI compared to Google Forms, takes a bit more focus to create forms. Free tier limited to 25 responses per survey. **What problems is SurveyMonkey solving and how is that benefiting you?** Simple form creation and getting answers to surveys. ### 27. Is a great tool for market research, measuring customer satisfaction, and more **Rating:** 4.5/5.0 stars **Reviewed by:** ALBA O. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about SurveyMonkey?** Automated research tools: Quickly validate products, campaigns, and messages without designing complex studies **What do you dislike about SurveyMonkey?** Role-based permissions. allowing admins to assign who can edit, view, or analyze results **What problems is SurveyMonkey solving and how is that benefiting you?** Simplifies Data Collection: It provides easy-to-use survey tools that allow businesses, researchers, and educators to gather insights quickly. ### 28. Easy to use survey platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Alethea N. | West Region Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about SurveyMonkey?** There are prefilled questions if needed or you can generate your own. You can have your surveys as long or short as you like which is perfect for different sectors of businesses. Surveys can go to one or multiple people . **What do you dislike about SurveyMonkey?** I did not find there to be a spreadsheet that I could utilize with this platform. It is possible that it was in a different paid tiered version that I did not have access too. **What problems is SurveyMonkey solving and how is that benefiting you?** Provide feedback on how to better build training and what may be missed from the start of the new hire process. ### 29. Excellent tool to create surveys online for free **Rating:** 5.0/5.0 stars **Reviewed by:** Shubhi A. | Sr. Content Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about SurveyMonkey?** I love the pre existing library of templates that I can use to create and run surveys. **What do you dislike about SurveyMonkey?** I feel like the reporting bit could be a little better and more comprehensive. **What problems is SurveyMonkey solving and how is that benefiting you?** Helps me create forms and online surveys to understand customer preferences and pain points. ### 30. Effortless Survey Creation with Intuitive Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Shrutika P. | Junior Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about SurveyMonkey?** This tool is very easy to use and allows me to create surveys quickly. The available templates and question options simplify the process of gathering useful feedback. I appreciate how straightforward the interface is, making it possible to set up a survey in just a few minutes. Overall, I find the experience smooth and efficient. I use it maybe once in 3-4 months. Pretty easy to integrate. **What do you dislike about SurveyMonkey?** Some useful features require upgrading to a paid plan, which can be limiting. The design and customization options are also a bit basic unless you’re on a higher tier, and customer support can sometimes be slow unless you have a premium plan. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps me collect feedback quickly and in one place. It makes it easy to reach people, get their responses, and see the results without doing everything manually. This saves me time and helps me make decisions faster. ### 31. Easy to Navigate, but Some Answer Choices and “Correct” Solutions Feel Off **Rating:** 2.0/5.0 stars **Reviewed by:** David B. | Principal, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about SurveyMonkey?** It’s easy to navigate and doesn’t take a great deal of effort. **What do you dislike about SurveyMonkey?** Some of the answer choices don’t seem appropriate for the question. Similarly, the “correct” solution doesn’t always feel like the most optimal option. **What problems is SurveyMonkey solving and how is that benefiting you?** For now, I’ve given up on Survey Monkey entirely. ### 32. Surveys made easy **Rating:** 4.0/5.0 stars **Reviewed by:** scott w. | Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SurveyMonkey?** It was extremely easy to set up from both the initiator and the end user. It also gave great analytics to be used and sorted through **What do you dislike about SurveyMonkey?** Nothing, it is easily self taught and can be used by anyone **What problems is SurveyMonkey solving and how is that benefiting you?** With a large team of over 100 employees it allows for an organized and concise way to get the feedback needed to be as efficient as possible ### 33. Friendly UX, Great Pricing, and a Wide Range of Question Types **Rating:** 4.5/5.0 stars **Reviewed by:** Bharat M. | Project Manager - Enterprise Technology, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about SurveyMonkey?** wide range of Qs types, pricing is good, UX is friendly **What do you dislike about SurveyMonkey?** extensive customization experience required while working on the projects which sometimes becomes overhead **What problems is SurveyMonkey solving and how is that benefiting you?** creating and helping with employee surveys, customer feedbacks, and market research ### 34. Easy to Use, Seamless Sharing of Survey Results Across Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Rose J. | Audience Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about SurveyMonkey?** Ease of use and ability to share results with the teams that need the information. **What do you dislike about SurveyMonkey?** I currently don't have any major dislikes about the survey platform. **What problems is SurveyMonkey solving and how is that benefiting you?** It's allowing us to create as needed surveys to help us gather information needed to help the company move forward and reframe goals and objectives. ### 35. Easy Survey Creation with Flexible Templates **Rating:** 5.0/5.0 stars **Reviewed by:** BARONICA P. | ACCOUNTING MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I am able to make my own surveys or use one of the templates. **What do you dislike about SurveyMonkey?** I wish there were more templates to use. **What problems is SurveyMonkey solving and how is that benefiting you?** I am able to get real feedback from my employees without the fear of judgement. ### 36. Time-Saving with Handy Templates but Prices Can Add Up **Rating:** 3.5/5.0 stars **Reviewed by:** Fardin S. | Microsoft user, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about SurveyMonkey?** I find SurveyMonkey incredibly valuable for both work and personal projects, allowing me to easily gather opinions quickly without much hassle. I appreciate the pre-made templates available for almost everything– from employee engagement and customer satisfaction to event planning–which save a significant amount of time and provide a solid starting point. The skip logic and branching features enable the creation of more personalized surveys by customizing paths based on previous answers, thus allowing the collection of more relevant data. I also love the distribution flexibility of the surveys; I can easily share them via direct links, email invites, embed them on websites, or even through social media and QR codes. The integration with tools like Mailchimp simplifies follow-up and tracking, enhancing the overall utility. Moreover, the ability to export responses to Google Sheets or Excel for deeper analysis and custom reporting is something I regularly rely on. The initial setup is straightforward–anyone can create a basic survey within minutes using the intuitive drag-and-drop editor, menu, and templates, making it accessible even for less tech-savvy team members. Additionally, being cloud-based and self-service means we did not have to involve our IT department for setup, which adds to its convenience. **What do you dislike about SurveyMonkey?** I dislike the restrictive nature of the free version of SurveyMonkey, which limits surveys to 10 questions and caps responses at 40. This can be quite limiting for projects requiring more in-depth data collection. Furthermore, even some of the paid plans still restrict access to advanced features like logic, custom branding, and data exports, making it feel like these essential tools are gated behind higher paywalls. This pricing model can quickly become expensive, especially if I need more robust features or a higher volume of responses. This is a significant consideration for smaller teams or those who use the service infrequently. Additionally, I feel that some competitors provide superior design flexibility or offer better value for specific use cases. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to streamline survey creation and response collection, saving time with pre-made templates and automatic data aggregation. It eliminates the mess of manual tasks, making feedback gathering efficient and detailed. ### 37. User-Friendly, Intuitive Interface That’s Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** The user interface is very user-friendly and intuitive, making it easy to navigate and use. **What do you dislike about SurveyMonkey?** So far, I haven’t noticed anything to dislike. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps reduce the strain on resources when gathering information, making the process easier and more manageable. ### 38. Affordable, Feature-Rich Survey Tool with Powerful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie H. | Digital Market Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about SurveyMonkey?** I like SurveyMonkey because the platform is cost-effective and offers impressive survey features. It is affordable and serves as a resourceful tool for business surveys. The platform provides solid data analysis solutions, generating substantial visuals in the form of reports. Additionally, SurveyMonkey includes integrations and APIs, allowing other compatible software to work seamlessly with the program. **What do you dislike about SurveyMonkey?** I haven't encountered any negative experiences while using Voxco Survey Platform. **What problems is SurveyMonkey solving and how is that benefiting you?** The mobile application has made it much easier for us to monitor and manage surveys from anywhere. It allows me to connect with my clients and gather their opinions on specific projects, making the whole process more effortless. ### 39. Limited Access Hinders the Experience with SurveyMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmat Y. **Reviewed Date:** December 03, 2025 **What do you like best about SurveyMonkey?** I find that the functionality of SurveyMonkey is good. It could potentially be useful for applying to recruitment notices, although currently, I haven't had the opportunity to fully use the tool due to access issues. However, I appreciate the potential that SurveyMonkey offers, especially regarding permissions and personal data protection, which is crucial for accessing all the features. Overall, I perceive that, despite some limitations in my current access, the tool presents a real advantage for simplifying certain administrative processes in the context of recruitment. **What do you dislike about SurveyMonkey?** I do not have access to SurveyMonkey even though I need it to apply for a recruitment notice. This forces me to look for alternative solutions without having the opportunity to try the software myself. Moreover, I feel a frustrating obligation to choose a fixed number to rate the product, even though I haven't used it yet. This complicates my ability to properly evaluate SurveyMonkey. **What problems is SurveyMonkey solving and how is that benefiting you?** n/a ### 40. Intuitive and Customizable, Perfect for Quick Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie C. **Reviewed Date:** January 30, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is a free tool anyone can use to create polls and gather information. It's relatively intuitive and customizable. I use the poll function the most and value that because it compiles customer responses for me. If I didn't use an application like SurveyMonkey, I'd have to just send out emails and compile responses manually. Initial setup was easy for me. **What do you dislike about SurveyMonkey?** I feel the UI of actually making the questions is a little clunky, but not bad. I feel some options could be removed or simplified. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey for data compilation and analysis. It helps gauge knowledge, schedule events, and highlight interests. The poll function compiles customer responses, saving me from manually sending emails and gathering responses. ### 41. Professional and Useful **Rating:** 3.5/5.0 stars **Reviewed by:** Ron F. | Humanities / Social Science Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SurveyMonkey?** Easy to use, its interface looks good and encourages participants to respond in a fairly efficient manner. **What do you dislike about SurveyMonkey?** Might look a bit more colourful perhaps. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey can benefit anyone who wants to/needs to discover how their products/services are viewed by their target audience. ### 42. Easy, Intuitive Survey Creation and Distribution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** It's an easy and intuitive tool to use to create and distribute surveys. **What do you dislike about SurveyMonkey?** The tiers of pricing making it hard to create surveys for profits **What problems is SurveyMonkey solving and how is that benefiting you?** It helped us create a congregational survey and analyze results. I ### 43. Effortless Template Creation and Firm-Wide Sending **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about SurveyMonkey?** The ease of creating a template and the ability to send to the entire firm at once. **What do you dislike about SurveyMonkey?** There's not much to dislike so I don't have any **What problems is SurveyMonkey solving and how is that benefiting you?** Reaching the entire firm at once and getting their feedback on various topics. ### 44. Effortless Data Collection and Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** amuluru r. | volunteer coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2026 **What do you like best about SurveyMonkey?** I like the analysis and reporting features of SurveyMonkey. It helps me collect and analyze data efficiently. The initial setup is very easy. **What do you dislike about SurveyMonkey?** As I work in an NGO, I usually look for free plans, and here, a few options are limited to the paid ones, which is difficult for me to access. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to collect and organize feedback from volunteers across various locations, and I find the analysis and reporting features help me analyze data efficiently. ### 45. Flexible Question Building Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan J. | Manager, Conferences, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** ability to put together questions of all kinds **What do you dislike about SurveyMonkey?** Sometimes it’s difficult to view the results in a way that’s easy to show to other people. **What problems is SurveyMonkey solving and how is that benefiting you?** we use it to gather data from recerntly completed conferences so figure out where we went wrong and what went well ### 46. Easy Data Analysis with Flexible Visualizations **Rating:** 4.5/5.0 stars **Reviewed by:** Julian F. | Trip Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SurveyMonkey?** Easy to analyze the data from the questions. Also there are several ways to visualize the data. **What do you dislike about SurveyMonkey?** The process to export the data is somewhat cumbersome **What problems is SurveyMonkey solving and how is that benefiting you?** We use SurveyMonkey to gauge interest in trip destinations and to provide feedback to trip leaders. ### 47. User-Friendly and Effective, but Limited Free Results **Rating:** 4.5/5.0 stars **Reviewed by:** Kristy M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I like how SurveyMonkey is very user-friendly, which makes it easy for me to use. I just like the ease of it, especially how obtaining the results at the end was quite easy. The initial setup was also very easy. **What do you dislike about SurveyMonkey?** I think you should make it extremely clear that if you do not purchase an experience and only use the free option, you will not get more than 20 results. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me obtain employee feedback on current benefits and future preferences effortlessly. ### 48. Practical, easy to use tool for customer surveys. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** Easy to use ad to build surveys. Easy customer experience. **What do you dislike about SurveyMonkey?** Often when I log in with my same device, typically a phone or laptop, it says it is unrecognized and I need to add a new device. It hasn't happened yet but I am concerned I will reach the limit of doing this, even though I am the only user of my account and I am using the same devices to sign in each time. It is a bit frustrating. **What problems is SurveyMonkey solving and how is that benefiting you?** Easy feedback surveys. ### 49. Survey Links Deliver Valuable Campaign Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Ability to gather insights via survey links to test the effectiveness of our campaigns after receipt. **What do you dislike about SurveyMonkey?** Fees, limiting the number of users unless we want to pay an unreasonable amount. **What problems is SurveyMonkey solving and how is that benefiting you?** Helps us provide detailed feedback to our clients. ### 50. Helps Me Find My Exact Target Audience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It helps me find my exact target audience. **What do you dislike about SurveyMonkey?** 1. The “Build with AI” function isn’t very intelligent when creating a new survey. Sometimes it randomly loses some questions, so I have to go back and check everything one by one. It also doesn’t seem to understand instructions like “choose up to 3 choices” or “if choose no, terminate the survey.” It’s frustrating. **What problems is SurveyMonkey solving and how is that benefiting you?** Identify the real pain points and needs of potential users for our product. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 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[Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SurveyMonkey Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,078 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)