--- title: SurveyMonkey Reviews meta\_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23900 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 23900 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### SurveyMonkey Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. [(375 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews) Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. [(171 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews) Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. [(120 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081754&qs=pros-and-cons#reviews) Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. [(113 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080091&qs=pros-and-cons#reviews) Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. [(96 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083109&qs=pros-and-cons#reviews) Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. [(116 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews) Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. [(91 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. [(79 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080947&qs=pros-and-cons#reviews) Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. [(70 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083017&qs=pros-and-cons#reviews) Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. [(62 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081500&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SurveyMonkey ##### 1. Ease of Use Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. [ See 375 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Gwinnett P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gwinnett P.") GP Gwinnett P. Mid-Market (51-1000 emp.) 5.0/5 "Internal and Externa Surveys" What do you like about SurveyMonkey? Ability to customize surveys and apply logic. ##### 2. Ease of Creation Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. [ See 171 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Gwinnett P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gwinnett P.") GP Gwinnett P. Mid-Market (51-1000 emp.) 5.0/5 "Internal and Externa Surveys" What do you like about SurveyMonkey? Ability to customize surveys and apply logic. ##### 3. Intuitive Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. [ See 120 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081754&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Survey Creation with Minor Logo Challenges" What do you like about SurveyMonkey? I like using SurveyMonkey for creating both internal and client-facing surveys for our firm because of its ease of creation. The drag and drop builder ##### 4. Simple Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. [ See 113 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080091&qs=pros-and-cons#reviews) See Related User Reviews ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Survey Creation with Minor Logo Challenges" What do you like about SurveyMonkey? I like using SurveyMonkey for creating both internal and client-facing surveys for our firm because of its ease of creation. The drag and drop builder ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "User-friendly survey tool with very smooth UI/UX" What do you like about SurveyMonkey? I like the ease of use and its analytics feature. ##### 5. Helpful Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. [ See 96 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083109&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "SurveyMonkey's free version is an option for small nonprofits needing a survey platform" What do you like about SurveyMonkey? I like that the integrations with our CRM do not cost anything. ![Rachel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel S.") RS Rachel S. Mid-Market (51-1000 emp.) 5.0/5 "Perfect tool for measuring engagement" What do you like about SurveyMonkey? I am really appreciative of survey monkey using AI insights to help compare difficult data points. I also appreciate the reports feature. Analytics ar ### 5 Cons or Disadvantages of SurveyMonkey ##### 1. Expensive Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. [ See 116 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![Noel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noel B.") NB Noel B. Mid-Market (51-1000 emp.) 4.5/5 "A quick, confidential survey to help us gather valuable feedback and insights." What do you dislike about SurveyMonkey? Keeping the interface simple and intuitive would be the main area for improvement. Sometimes updates can make things feel more complicated, so maintai ##### 2. Limitations Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. [ See 91 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![Firojkhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firojkhan K.") FK Firojkhan K. Mid-Market (51-1000 emp.) 4.5/5 "GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE" What do you dislike about SurveyMonkey? Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any ca ##### 3. Survey Issues Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. [ See 79 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Survey Monkey Review" What do you dislike about SurveyMonkey? If using AI tools try to prevent it from getting hallucinations or false positives. ![Firojkhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firojkhan K.") FK Firojkhan K. Mid-Market (51-1000 emp.) 4.5/5 "GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE" What do you dislike about SurveyMonkey? Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any ca ##### 4. Limited Features Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. [ See 70 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083017&qs=pros-and-cons#reviews) See Related User Reviews ![ALBA O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALBA O.") AO ALBA O. Small-Business (50 or fewer emp.) 4.5/5 "Is a great tool for market research, measuring customer satisfaction, and more" What do you dislike about SurveyMonkey? Role-based permissions. allowing admins to assign who can edit, view, or analyze results ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Survey monkey review" What do you dislike about SurveyMonkey? AI is currently included in the basic program without spending additional money, and I like that! ##### 5. Limited Customization Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. [ See 62 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081500&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![ALBA O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALBA O.") AO ALBA O. Small-Business (50 or fewer emp.) 4.5/5 "Is a great tool for market research, measuring customer satisfaction, and more" What do you dislike about SurveyMonkey? Role-based permissions. allowing admins to assign who can edit, view, or analyze results ![Chandan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chandan S.") CS Chandan S. Automation and Engagement Mid-Market (51-1000 emp.) 8/28/2022 "Small business can benefit from SurveyMonkey platform." 4.5/5 What do you like best about SurveyMonkey? Using the tool almost fro 4 years now and it never disappoint. It is easy to create survey questions and set rules as per the user response to receive the best results. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Yes there is scope to improve the pricing. As there are lot of ai tool now I feel the plans are little expensive Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? All the surveys and quizzes conducted in our organization are done by SurveyMonkey. Using this tool it becomes easy to create surveys, quizzes and polls to get feedback from our customers and collect data from them. It is easy to create and adjust the survey logic. There is no doubt that this is the easiest tool of its kind that I ever used. Review collected by and hosted on G2.com. Show More 7/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay S.") JS Jay S. Employee Engagement and Corporate Culture Expert / Digital Entertainer and Influencer Small-Business (50 or fewer emp.) 2/7/2023 "Great program for surveys, and excellent options with paid service" 4/5 What do you like best about SurveyMonkey? I had the advanced membership and I liked the reporting function. If using this on a regular basis it would be extremely helpful to have. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? I think there are some paid features which should be part of the free, such as answer types. I think the paid value should be more on the side of reporting and additional functionalitly Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? When I am working with clients, there are many times I need to process a survey. Survey monkey helps me when I need a survey focusing on improving processes or employee engagement. it is essential to get the voice of the employee. Survey Monkey allows me to gain information from a neutral site which enhances the feeling of confidentiality. Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Firojkhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firojkhan K.") FK Firojkhan K. Research on Application and Webpage and give suggestions For Making Application aur Webpage More Effective and User Friendly Research Mid-Market (51-1000 emp.) 9/17/2025 "GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE" 4.5/5 What do you like best about SurveyMonkey? Survey Monkey offer AI feature for making Survey, Making your old question in to good manner also give tips for common issue and suggests improvement of survey. Else other many important features using Survey Monkey. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any can use for 1 project and later if user stratified they go for premium version.... Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? When you want to collect data from people with different type of question like Paragraph, Multiple Selection Options, Check Box, Image, Dropdown Box etc so using Survey Monkey you can easily collect data and analysis or use for your work. Review collected by and hosted on G2.com. Show More 7/10/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Veterinary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Veterinary") AV Verified User in Veterinary Small-Business (50 or fewer emp.) 7/17/2026 "User-Friendly Employee Reviews with Flexible Question and Scoring Options" 4/5 What do you like best about SurveyMonkey? I do like that I can take my employee reviews and make them more user friendly for the person filling them out. Being able to give them mulitiple choice questions, and different scoring options are also nice. I also like being able to choose which way I send the review Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? I do find that it can sometimes be difficult to find what I’m looking for. For example, the other day I needed to view an individual’s answer rather than the bulk overview of everyone’s, and I struggled to figure out where that “button” had moved to. I know updates are good and necessary, but when you’re a busy manager and just want to go in and do what you always do, having things suddenly be different can be frustrating. As with everything, costs continue to increase. I do wish this was a little less expensive. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? We use it as an employee review system. I really like that staff can fill it out on their own time, and I’m able to see when each review is completed. It’s also helped me quickly organize everyone’s thoughts into one combined response, which saves me time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/16/2026 "AI-Driven Surveys, Quick Setup, Needs Better Integration" 4.5/5 What do you like best about SurveyMonkey? I appreciate SurveyMonkey's AI features because they make my work faster by turning my draft of questionnaires into structured surveys. It's helpful that I don't have to type and copy options one by one. I also find it simple and easy to set up SurveyMonkey; just create an account and pay by credit card, and I'm already running my first survey. Plus, the pricing is reasonable with all the features they offer. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The features and logic on SurveyMonkey aren't as seamless as they could be. I think they should be more like Qualtrics, where the organizational setup and tailoring options are more straightforward. Also, when I tried using SurveyMonkey with cloud services, it didn't perform well because it took too long. It's actually faster to use it without cloud or API integrations. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I use SurveyMonkey to create structured surveys quickly with its AI features, which speeds up my work in the research and insight team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 7/16/2026 "Convenient and Efficient, But Needs Stability" 4/5 What do you like best about SurveyMonkey? I find SurveyMonkey convenient and simple to use. It allows me to collect data efficiently and export it into a format that I can use to share results. I also appreciate the templating feature since I use a custom template for all my surveys. Starting each survey with the same two questions without having to recreate them every time saves me a ton of time. Logic works well and is effective at directing questions across the surveys so that we are only collecting relevant data. The support team is responsive when help is needed and we have taken advantage of this to reach out when any bugs are experienced. Responses are quick, and effective at solving any issues we have. Being able to export both the individual answers and the summary of answers to excel makes my job of sanitizing the data and sharing the results a lot easier. If I notice there is an issue with member inputs, I can correct it easily and see where the issue occurred by reviewing the individual results. The charts and graphs that can be exported to powerpoint are also useful. We haven't experimented much with the AI features as they aren't targetted at our use case in most situations, but I do appreciate the analysis of response quality. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The website for SurveyMonkey is constantly changing with little to no warning. I'm constantly having to relearn where features are or how to access things I've used previously without trouble. Plus, I have to update documentation for the rest of my team. I would really appreciate it if there was more notice before changes, as well as instructions to access the things I have used prior to the changes. A lot of times it feels like features I used are being hidden. Another issue that I have is regarding PowerPoint exports - when the initial question is a longer one, the question comes off the slide and needs to be manually adjusted. Additionally some question charts (typically those associated with matrix questions) are exported as an image instead of an embedded graph. It is much better when its an embedded graph so that adjustments can be made to the size of the chart without causing the image to distort. Overall the product works well, so these are not deal-breakers in using the product, but it would certainly make my life easier if improvements were made to both of these. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey lets me collect data efficiently and export it to share results. The templating feature saves time by storing frequently used questions. It puts the data in easily readable charts and graphs with percentages and statistics that make the data easy to share. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JW J W. Mid-Market (51-1000 emp.) 7/16/2026 "Versatile Tool for Surveys and Quizzes with 24/7 Availability" 5/5 What do you like best about SurveyMonkey? I use SurveyMonkey for creating questionnaires and it's convenient to have 24/7 availability with a link that people can click on when they have time. I appreciate the variety of ways to format quizzes and the AI tool is handy for setting up a quiz or questionnaire from scratch. Being able to upload a company logo is helpful for verifying the authenticity of the quiz or questionnaire, and it's great that you can upload photos or pictures for questions. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? It's taken some practice to learn how to format quizzes so they are easy to use. I've had to learn to upload a picture then I can type the description. Sometimes, the writing shows up in a weird place for the question. When I add background color themes, I'm not really thrilled with that formatting. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey allows 24/7 access through links, useful for votes and RSVPs. I appreciate the quiz formatting options and AI tool. However, I've struggled with learning to format quizzes and I'm not thrilled with background color themes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 7/16/2026 "Survey Monkey Premium: Easy-to-Use Layout, Great Support, and Strong Value" 5/5 What do you like best about SurveyMonkey? I really enjoy the layout of Survey Monkey- it is easy to use and everything that you need to access in order to create a great survey is easy to find. The premium subscription is reasonably priced and allows me to send out detailed surveys to many different people. There is also great customer support that is available whenever you need. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? I do not dislike anything about Survey Monkey premium. When I had basic SM it tended to be a bit more difficult to create surveys that are high quality and that I can send out to people. Personally, I also dislike the use of AI across all platforms, but I understand that in this day and age it is a bit hard to escape AI use. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I work in education as a program coordinator so SM helps me maintain registrations for each class/extracarricular that my program offers to students. It also helps me send out surveys after each class that detail how people enjoyed the class, how my department can improve, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Carlton Nathaniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlton Nathaniel G.") CG Carlton Nathaniel G. Behavioral Consultant and Paradigm Specialist Mid-Market (51-1000 emp.) 7/21/2026 "Intuitive survey building for fast client feedback, questionnaires, and team polls." 4.5/5 What do you like best about SurveyMonkey? Survey monkey makes it easy to design and distribute professional surveys without a lot of effort. I like the broad selection of pre-built question templates, along with the logic and branching features, and the clear analytics dashboards that help me spot and analyze response trends quickly and simply. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Pricing tiers can jump significantly if you need advance export options or customized brand. But this is some of the questions logic rules can feel a bit rigid when setting up complex multi-branch surveys. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? It replaces manual feedback collection and unorganized email questionnaires. It saves significant Time by centralizing survey responses, generating export ready visual chats, and helping make data-driven decisions quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sandy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandy G.") SG Sandy G. HR Assistant and PA to Directors Mid-Market (51-1000 emp.) 7/15/2026 "Quick, Flexible Survey Builder with Helpful AI Suggestions" 4.5/5 What do you like best about SurveyMonkey? I can create quick, simple surveys when I’m looking for staff feedback, and it also gives me the option to use more advanced features to build more in-depth surveys when needed. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The least helpful feature is the survey preview. It makes you go through the entire survey even when you only want to review a single section or question, or when you’re trying to check the question mapping. The most helpful feature is the AI interaction while building the survey. I find it especially useful when it suggests answer formats that fit the question. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? It lets me create and distribute surveys to staff quickly, and then review the results in several different formats. Review collected by and hosted on G2.com. 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