--- title: SurveyMonkey Reviews meta\_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23900 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 23900 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### SurveyMonkey Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. [(375 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews) Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. [(171 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews) Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. [(120 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081754&qs=pros-and-cons#reviews) Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. [(113 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080091&qs=pros-and-cons#reviews) Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. [(96 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083109&qs=pros-and-cons#reviews) Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. [(116 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews) Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. [(91 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. [(79 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080947&qs=pros-and-cons#reviews) Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. [(70 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083017&qs=pros-and-cons#reviews) Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. [(62 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081500&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SurveyMonkey ##### 1. Ease of Use Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. [ See 375 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Gwinnett P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gwinnett P.") GP Gwinnett P. Mid-Market (51-1000 emp.) 5.0/5 "Internal and Externa Surveys" What do you like about SurveyMonkey? Ability to customize surveys and apply logic. ##### 2. Ease of Creation Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. [ See 171 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Gwinnett P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gwinnett P.") GP Gwinnett P. Mid-Market (51-1000 emp.) 5.0/5 "Internal and Externa Surveys" What do you like about SurveyMonkey? Ability to customize surveys and apply logic. ##### 3. Intuitive Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. [ See 120 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081754&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Survey Creation with Minor Logo Challenges" What do you like about SurveyMonkey? I like using SurveyMonkey for creating both internal and client-facing surveys for our firm because of its ease of creation. The drag and drop builder ##### 4. Simple Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. [ See 113 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080091&qs=pros-and-cons#reviews) See Related User Reviews ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Survey Creation with Minor Logo Challenges" What do you like about SurveyMonkey? I like using SurveyMonkey for creating both internal and client-facing surveys for our firm because of its ease of creation. The drag and drop builder ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "User-friendly survey tool with very smooth UI/UX" What do you like about SurveyMonkey? I like the ease of use and its analytics feature. ##### 5. Helpful Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. [ See 96 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083109&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "SurveyMonkey's free version is an option for small nonprofits needing a survey platform" What do you like about SurveyMonkey? I like that the integrations with our CRM do not cost anything. ![Rachel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel S.") RS Rachel S. Mid-Market (51-1000 emp.) 5.0/5 "Perfect tool for measuring engagement" What do you like about SurveyMonkey? I am really appreciative of survey monkey using AI insights to help compare difficult data points. I also appreciate the reports feature. Analytics ar ### 5 Cons or Disadvantages of SurveyMonkey ##### 1. Expensive Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. [ See 116 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![Noel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noel B.") NB Noel B. Mid-Market (51-1000 emp.) 4.5/5 "A quick, confidential survey to help us gather valuable feedback and insights." What do you dislike about SurveyMonkey? Keeping the interface simple and intuitive would be the main area for improvement. Sometimes updates can make things feel more complicated, so maintai ##### 2. Limitations Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. [ See 91 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![Firojkhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firojkhan K.") FK Firojkhan K. Mid-Market (51-1000 emp.) 4.5/5 "GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE" What do you dislike about SurveyMonkey? Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any ca ##### 3. Survey Issues Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. [ See 79 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Survey Monkey Review" What do you dislike about SurveyMonkey? If using AI tools try to prevent it from getting hallucinations or false positives. ![Firojkhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firojkhan K.") FK Firojkhan K. Mid-Market (51-1000 emp.) 4.5/5 "GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE" What do you dislike about SurveyMonkey? Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any ca ##### 4. Limited Features Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. [ See 70 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083017&qs=pros-and-cons#reviews) See Related User Reviews ![ALBA O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALBA O.") AO ALBA O. Small-Business (50 or fewer emp.) 4.5/5 "Is a great tool for market research, measuring customer satisfaction, and more" What do you dislike about SurveyMonkey? Role-based permissions. allowing admins to assign who can edit, view, or analyze results ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Survey monkey review" What do you dislike about SurveyMonkey? AI is currently included in the basic program without spending additional money, and I like that! ##### 5. Limited Customization Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. [ See 62 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081500&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![ALBA O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALBA O.") AO ALBA O. Small-Business (50 or fewer emp.) 4.5/5 "Is a great tool for market research, measuring customer satisfaction, and more" What do you dislike about SurveyMonkey? Role-based permissions. allowing admins to assign who can edit, view, or analyze results ![Suzi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzi P.") SP Suzi P. Office Administrator Small-Business (50 or fewer emp.) 7/17/2026 "Straightforward Survey Creation and Multi-Brand Management" 4/5 What do you like best about SurveyMonkey? What I like most about SurveyMonkey is how straightforward it is to create and manage multiple surveys, while tailoring each one to meet the specific needs and branding of different companies. It makes it easy to keep surveys relevant and professional. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? At times, the platform can be a little difficult to navigate, particularly when using features for the first time. It would be helpful to have more step-by-step video guides or the option to book a support call with someone who can walk you through specific tasks and answer questions. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey enables us to create and distribute multiple surveys efficiently, making it easy to gather feedback from a large number of respondents. The reporting features also help us review and analyse the results, allowing us to identify trends and make informed decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Shyam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shyam M.") SM Shyam M. Dental Shadowing Small-Business (50 or fewer emp.) 7/24/2026 "Fast, User-Friendly Surveys—But Occasional Late Disqualifications Waste Time" 3/5 What do you like best about SurveyMonkey? Survey Monkey is helpful in that you can make some quick money off of completing surveys that don't typically take too long. I've also found the UI and software to be very useful. The speed in their website is also very reliable, and I had no issues with performance. The prices on each survey were also very satisfactory. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Sometimes the surveys would kick you out after you spent a long time taking it, rendering it a waste of time. I wish they implemented integrations in a better way to sort out applicants that don't qualify. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I have seen online that their support system is very helpful. I haven't personally had contact with them, but the good reviews online is very beneficial to my opinion towards them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DC Daniel C. Digital Assets Manager Computer Software Mid-Market (51-1000 emp.) 7/31/2026 "Benchmark Comparisons and Flexible Survey Sharing That Drive More Responses" 4.5/5 What do you like best about SurveyMonkey? The benchmark comparison feature is what I use the most, it shows how our scores stack up against similar orgs instead of a number with no context. Sending the survey by email, QR code and website embed also caught way more responses than email alone used to. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Exporting cross tab data into a format finance could use took more effort than expected, ended up rebuilding tables manually anyway. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? Before this, feedback sat in a spreadsheet nobody trusted since there was no way to know if a score was actually good. Benchmarking fixed that and the multi-channel surveys caught people we used to miss completely. Export formatting's still a minor pain, but the data's been way more useful overall. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Koketso R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Koketso R.") KR Koketso R. Intern Mid-Market (51-1000 emp.) 8/5/2026 "Reliable tool for collecting feedback and insights" 5/5 What do you like best about SurveyMonkey? What I like best about SurveyMonkey is how easy it makes it to create and send surveys. The templates are helpful, the interface is user-friendly, and I can quickly collect and analyze responses. It saves time and makes gathering feedback very efficient. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? One thing I dislike about SurveyMonkey is that some of the more advanced features and reporting tools are locked behind higher-tier plans. The free plan is quite limited. Also, customizing the design and branding can be a bit restrictive unless you upgrade. Overall it works well, but the pricing can feel steep for small teams. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey is helping us solve the problem of collecting and analyzing customer and employee feedback quickly. It makes it easy to create surveys, distribute them, and get actionable insights without needing technical skills. This has helped us make better decisions, improve our services, and track satisfaction over time with much less manual work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/4/2026 "Templates and integration with Outlook that really make work easier" 4.5/5 What do you like best about SurveyMonkey? The templates and integrations with Outlook through its plug-in for Outlook for Windows and for macOS. It is easy to implement through Office365 and the user experience is straightforward. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The integration with Exchange online and with dynamic user groups is not well resolved. In particular, the integration via API with Exchange should improve: it would be preferable to evolve towards SSO with Enterprise Applications and stop relying on EWS. User and group synchronization does not allow for real-time updates, and for certain deployments, one cannot rely on the groups generated in the ContactMonkey environment; it is much better to rely on the dynamic groups of Exchange. The support team is very good and they are dedicated to solving problems, but they encounter technical incompatibilities that they cannot resolve due to the product's architecture and its limitations. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? It is solving the layout and homogenization of corporate information dispatches to all users through templates that provide a unified and corporate image. It has simplified the creation of emails in HTML 5.0 to allow the same design on all company devices: iPhone, iPad, Surface, Lenovo laptops, desktops, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Thank You pageAI Translated ![Neo Charity M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neo Charity M.") NM Neo Charity M. Marketing Officer and Analyst Small-Business (50 or fewer emp.) 8/4/2026 "Effective Survey Tool with Strong Analysis Features" 4/5 What do you like best about SurveyMonkey? I use SurveyMonkey for making and sharing surveys to collect and analyze data, which is easy to use and lacks difficult technicalities. I appreciate its strong data analysis capabilities and the various analyzing methods it offers, saving me time since I don't have to go through thousands of data for analysis. The ready-to-use templates and ability to filter data to spot trends are a big plus. I find it valuable that it can reach thousands of individuals, even with paid options, and that distance is not a barrier for participation. Setting up was a very easy-going process, despite taking about a month for the whole team to be all set up. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? I find the free tier very limiting and the paid one can be expensive for individuals like me. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I use SurveyMonkey to make, share, and analyze surveys easily. It saves me time with ready templates and various analysis methods, and it helps by allowing responses without distance barriers. I appreciate the strong data analysis capabilities that help me spot trends without sifting through data manually. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Emily L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily L.") EL Emily L. Small-Business (50 or fewer emp.) 8/3/2026 "Streamlined Surveys Made Easy" 4.5/5 What do you like best about SurveyMonkey? I like that SurveyMonkey is user-friendly and offers helpful tips on writing good questions and email formats. Its email feature is easy to use and helps us understand what we're doing right. The platform allows us to build custom forms with templates and analyze them without spending too much time. The integration with our CRM helps improve customer feedback collection, making the workflow faster. I also love that it's free and very easy to set up. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? I find that sometimes there have been a few loading issues and some fluke glitches, but they were resolved in a matter of a day. We also feel that the free features don't include everything we need, so you will need to get the paid version. Sometimes, it can be a little bit slow if there's hundreds of emails. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey helps build custom forms with templates, offers good tips for writing questions, analyzes the data, and measures customer feedback and employee engagement. It's user-friendly and integrates with our CRM, speeding up our workflow. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Felipe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe C.") FC Felipe C. Lead Analyst Small-Business (50 or fewer emp.) 5/18/2026 "Fast Idea-to-Live Surveys with Smart Logic Branching" 4.5/5 What do you like best about SurveyMonkey? What stands out most is how fast you can go from idea to live survey. The logic branching feature is genuinely useful, I can route respondents to different questions based on their answers, which keeps surveys short and relevant instead of making everyone answer everything. The response dashboard is also clean enough that I don't need to export to Excel just to get a basic read on the data. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The feature tier structure is probably my biggest pain point. Some fairly basic functionality, like removing the SurveyMonkey branding or accessing more detailed response data, sits behind higher-paid plans, which makes it hard to justify for occasional use. It would feel more fair if the free and entry-level tiers were a bit more generous, especially for smaller teams or individual users. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? The main problem it solves for me is getting structured feedback from a group without the chaos of email threads or informal back and forth. When I need a quick pulse check or want to gather input before a meeting, I can put something together in a few minutes and have responses coming in the same day. The biggest benefit is that it removes the friction of chasing people down, a clean survey link gets more responses than a follow-up email asking the same questions. It's not a complex tool for me, but it reliably does what I need without getting in the way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gemma E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gemma E.") GE Gemma E. Customer Relations Manager Mid-Market (51-1000 emp.) 7/14/2026 "User-Friendly Surveys, Reliable Performance, easy to access your data" 4/5 What do you like best about SurveyMonkey? User friendly, easy to see all of your data in one place. Easy to perform repetitive surveys over a course of months. We do not currently integrate this into our CRM system HubSpot, but may be something we look to do in the future. System consistently works to a high standard, limited down time. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Lack of knowledge when system updates are performed. Once we understand the new updates they are beneficial and they suit our type of business, however they can be difficult to gain an understanding of when you are used to one way of working for so long. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? We don't currently have any problems, we like the system for what we use it for and understand the current functionalities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![YULAN Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "YULAN Y.") YY YULAN Y. Global Ambassador Computer & Network Security Small-Business (50 or fewer emp.) 7/27/2026 "User-Friendly Surveys with Powerful AI Integration" 4.5/5 What do you like best about SurveyMonkey? I like the very interactive UI/UX of SurveyMonkey. It's easy to build up questions and options. I also really love the integration with AI, which makes it much easier to handle setting up the service questions for beneficiaries. Other survey platforms don't give the same ease to the developer of the questions. The AI integration can automatically choose formats like MCQs or review types, making the survey process easier for everyone. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The website itself is very vague for understanding and not user-friendly, especially for beginners. It should be more beginner-friendly, similar to Google Forms, so that users can easily understand and use the features. The initial setup of SurveyMonkey was not very easy, and although we became familiar with the features over time, it was challenging initially, and they should work on improving this. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I use SurveyMonkey because it makes surveys interactive and efficient. It simplifies setting up survey questions with an interactive UI/UX and AI integration, making it easier for us and more accessible for respondents. Review collected by and hosted on G2.com. 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