--- title: SurveyMonkey Reviews meta\_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23900 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 23900 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### SurveyMonkey Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. [(375 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews) Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. [(171 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews) Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. [(120 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081754&qs=pros-and-cons#reviews) Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. [(113 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080091&qs=pros-and-cons#reviews) Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. [(96 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083109&qs=pros-and-cons#reviews) Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. [(116 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews) Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. [(91 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. [(79 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080947&qs=pros-and-cons#reviews) Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. [(70 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083017&qs=pros-and-cons#reviews) Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. [(62 mentions)](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081500&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SurveyMonkey ##### 1. Ease of Use Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. [ See 375 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Gwinnett P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gwinnett P.") GP Gwinnett P. Mid-Market (51-1000 emp.) 5.0/5 "Internal and Externa Surveys" What do you like about SurveyMonkey? Ability to customize surveys and apply logic. ##### 2. Ease of Creation Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. [ See 171 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Gwinnett P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gwinnett P.") GP Gwinnett P. Mid-Market (51-1000 emp.) 5.0/5 "Internal and Externa Surveys" What do you like about SurveyMonkey? Ability to customize surveys and apply logic. ##### 3. Intuitive Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. [ See 120 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081754&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you like about SurveyMonkey? I like SurveyMonkey’s improved AI-powered survey creation, smarter question suggestions, enhanced analytics dashboards, and easier collaboration featu ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Survey Creation with Minor Logo Challenges" What do you like about SurveyMonkey? I like using SurveyMonkey for creating both internal and client-facing surveys for our firm because of its ease of creation. The drag and drop builder ##### 4. Simple Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. [ See 113 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080091&qs=pros-and-cons#reviews) See Related User Reviews ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Survey Creation with Minor Logo Challenges" What do you like about SurveyMonkey? I like using SurveyMonkey for creating both internal and client-facing surveys for our firm because of its ease of creation. The drag and drop builder ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "User-friendly survey tool with very smooth UI/UX" What do you like about SurveyMonkey? I like the ease of use and its analytics feature. ##### 5. Helpful Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. [ See 96 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083109&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "SurveyMonkey's free version is an option for small nonprofits needing a survey platform" What do you like about SurveyMonkey? I like that the integrations with our CRM do not cost anything. ![Rachel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel S.") RS Rachel S. Mid-Market (51-1000 emp.) 5.0/5 "Perfect tool for measuring engagement" What do you like about SurveyMonkey? I am really appreciative of survey monkey using AI insights to help compare difficult data points. I also appreciate the reports feature. Analytics ar ### 5 Cons or Disadvantages of SurveyMonkey ##### 1. Expensive Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. [ See 116 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![Noel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noel B.") NB Noel B. Mid-Market (51-1000 emp.) 4.5/5 "A quick, confidential survey to help us gather valuable feedback and insights." What do you dislike about SurveyMonkey? Keeping the interface simple and intuitive would be the main area for improvement. Sometimes updates can make things feel more complicated, so maintai ##### 2. Limitations Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. [ See 91 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![Firojkhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firojkhan K.") FK Firojkhan K. Mid-Market (51-1000 emp.) 4.5/5 "GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE" What do you dislike about SurveyMonkey? Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any ca ##### 3. Survey Issues Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. [ See 79 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Survey Monkey Review" What do you dislike about SurveyMonkey? If using AI tools try to prevent it from getting hallucinations or false positives. ![Firojkhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firojkhan K.") FK Firojkhan K. Mid-Market (51-1000 emp.) 4.5/5 "GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE" What do you dislike about SurveyMonkey? Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any ca ##### 4. Limited Features Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. [ See 70 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1083017&qs=pros-and-cons#reviews) See Related User Reviews ![ALBA O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALBA O.") AO ALBA O. Small-Business (50 or fewer emp.) 4.5/5 "Is a great tool for market research, measuring customer satisfaction, and more" What do you dislike about SurveyMonkey? Role-based permissions. allowing admins to assign who can edit, view, or analyze results ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Survey monkey review" What do you dislike about SurveyMonkey? AI is currently included in the basic program without spending additional money, and I like that! ##### 5. Limited Customization Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. [ See 62 mentions ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081500&qs=pros-and-cons#reviews) See Related User Reviews NS Nandhakumar S. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive, Versatile, and Effortless Survey Creation" What do you dislike about SurveyMonkey? SurveyMonkey could improve by offering more flexible pricing for smaller teams, deeper customization options for survey design, faster support respons ![ALBA O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALBA O.") AO ALBA O. Small-Business (50 or fewer emp.) 4.5/5 "Is a great tool for market research, measuring customer satisfaction, and more" What do you dislike about SurveyMonkey? Role-based permissions. allowing admins to assign who can edit, view, or analyze results ![Jackie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie H.") JH Jackie H. Communications Coordinator Small-Business (50 or fewer emp.) 7/14/2026 "Straightforward, Easy Surveys with Powerful Analysis and HubSpot Integration" 4/5 What do you like best about SurveyMonkey? SurveyMonkey is very straightforward and easy to use, and nearly always has everything I need. Our team also heavily utilizes the Analyze functions of our surveys and uses the graphs and data to create presentations and board reports. We integrate with Hubspot, which allows us to send follow-up emails to those who haven't completed a survey or form in SurveyMonkey. Generally this feature is easy to use and helpful, though we're just in the beginning stages of the integration. Pricing is reasonable and competitive. I haven't use support really at all, so cannot speak on that element. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Just a few small things. 1. We are a network for insurance brokers, and they are our audience for everything. For response consistency, we always ask for basic contact information and their company name, and we like utilizing a dropdown list for companies so that everyone responding from the same company will report with the same spelling/variation/format. SurveyMonkey doesn't allow for custom dropdowns like GetFeedback (what we used previouskly), so I have to constantly update every active survey every time we have a change in our companies. 2. I really wish language translation was easier. I know it's there, but it still requires a lot of manual effort. 3. I sometimes find the theme editing a bit confusing. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? The Hubspot integration for us is vital. Before, we were manually removing survey respondents from distribution lists so they didn't receive reminders to complete. I appreciate the ability to collaborate and share surveys with coworkers who also have seats in our account. Logic/advanced branching is very helpful from us and a vast improvement from GetFeedback's simpler capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ali A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali A.") AA Ali A. IT Manager Small-Business (50 or fewer emp.) 7/20/2025 "Simple, intuitive tool that gets the job done" 4.5/5 What do you like best about SurveyMonkey? I like how easy it is to preview surveys across different devices before sending them. The response summaries and charts are also clear, which makes it faster to understand the results without manually organizing the data. I also appreciate the collaboration features, since they make reviewing and editing surveys with others more convenient. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? SurveyMonkey could make more customization and survey-logic features available on lower-priced plans. It would also be helpful to have clearer explanations of which features require an upgrade before building the survey. More flexible report formatting, easier data exporting, and fewer limitations on responses would make the platform more useful for individuals and small teams. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey helps me gather feedback from clients/students and team members quickly and efficiently. Before using it, collecting opinions was slow and unstructured, but now we can easily create standardized surveys and analyze responses in one place. It’s been particularly helpful for measuring customer satisfaction, improving internal processes, and making data-informed decisions without needing a full analytics team. Review collected by and hosted on G2.com. Show More 7/13/2026 Current UserValidated ReviewerSource: Organic JR Jamie R. Senior Manager, Digital Small-Business (50 or fewer emp.) 2/7/2023 "Easy-to-use survey platform" 4/5 What do you like best about SurveyMonkey? It remains user friendly and a good platform to jump into for surveys. I like that they have a built-in, easy-to-use builder that provides a multitude of options for my surveys. I like that there is a cost-effective option. The plug-ins and add-ons are also good; we don't use them a ton but it's helpful when we do need them. I haven't used support features but assume they would be helpful. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Agree that the skip logic can still be a harder tool to use on the platform. It's fine from a survey taker perspective but can be harder from a set up perspective. Overall, though I really do think it's a good tool to use. They have made some good updates in the platform. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey is helping us gather anonymous intel following events, to help us gather ideas and opinions and to better inform our clients of the information that they are looking for. It's incredibly helpful and easy to use. We're all moving fast so this helps us save time by using an intuitive platform. Review collected by and hosted on G2.com. Show More 7/8/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite JA Jenay A. C Small-Business (50 or fewer emp.) 2/7/2023 "Simple, Easy and Use Friendly" 3.5/5 What do you like best about SurveyMonkey? I've used SurveyMonkey to gain insight into my clients' preferences regarding our services and scheduling. I've also completed quite a few surveys on SurveyMonkey as a client. The platform appears to remain the same. The layout makes sense and the surveys are easy to take. I appreciate that they are keeping things simple and familiar. It's easy to set up and send out surveys as well as to review the data upon completion. It's easy to send out surveys via email or direct link. This service has provided my company with good insight into our clients' needs. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? I send so few surveys. I prefer products that allow me to pay per use. SurveyMonkey offers a certain number of free surveys that can be sent out. Just like my newsletters, I tend to use this service quarterly or annually, so I'm willing to pay a reasonable rate that reflects my use. While it seems the subscription approach is becoming the norm, it's not what everyone needs. As a small business owner I'm careful about my spending and SurveyMonkey is one platform that should be available as needed at a reasonable rate. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I needed to collect opinions from my clients about their scheduling preferences. I also needed to gather information about how we are doing as a business concerning serving their needs. SurveyMonkey provides an easy to use platform that allows us to send out simple, quick to complete surveys that are user friendly. Review collected by and hosted on G2.com. Show More 7/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sachitanand R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachitanand R.") SR Sachitanand R. Manager - Product Ops Media Production Mid-Market (51-1000 emp.) 7/7/2026 "Intuitive Form Builder with Templates That Save Hours Every Week" 5/5 What do you like best about SurveyMonkey? What I like best is how intuitive the form builder is. Instead of spending hours configuring logic, the drag-and-drop interface and pre-built templates save me hours each week when launching new customer feedback campaigns. The UI is clean, and the performance is incredibly reliable - even when handling surveys with complex conditional branching, it loads instantly for respondents without lagging. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? What I find most frustrating is how aggressively certain basic features are locked behind higher-tier enterprise pricing plans. For instance, advanced skip logic or exporting data into specific formats often requires a costly upgrade. For smaller teams, this significantly lowers the overall ROI, as we either have to manually work around the limitations or pay for an entire bundle of features we don’t actually need. Allowing more granular, add-on feature pricing would be a massive improvement. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? Before using the platform, collecting and analyzing customer feedback was a disjointed process involving manual forms and messy spreadsheets. We struggled with slow response turnarounds and scattered data, but now we can launch beautifully designed, logic-based surveys in minutes and view real-time aggregated metrics. This has resulted in a 40% reduction in the time our team spends on data collection, allowing us to implement user feedback much faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Byron K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Byron K.") BK Byron K. Creative Media Manager Enterprise (\> 1000 emp.) 9/30/2025 "Survey monkey is a great tool for quick feedback or input" 4/5 What do you like best about SurveyMonkey? Many of the free options are removed and placed in the pay segment. Survey Monkey is still a great tool, but for small businesses that only use the platform 2-3 times a year there isn't a great value in a pay for survey. One of the best parts of the tool was the fact that there was a free option with flexiblity. Sure you could pay to brand it or customize but I typically use it for my non-profit org and paying isn't really a good value for our group. The additional analytics are cool but not entirely useful for my purpose. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Again, removing more features creates less value. Keep stripping features and I would likely shop for a new platform or use MS Forms. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? It helps with getting quick responses or feedback from large groups. It helps with event registration or gather information from attendees to events. It works well as a form builder for various purposes. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 7/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kateryna K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kateryna K.") KK Kateryna K. Self Employed Small-Business (50 or fewer emp.) 7/22/2026 "Powerful Feedback Tool Held Back by Hidden Walls and Pricing Surveys with Real-Time Analytics" 4/5 What do you like best about SurveyMonkey? SurveyMonkey is a powerful, intuitive tool that makes it remarkably fast and seamless to build professional surveys, track real-time analytics, and manage responses on the go. However, it’s significantly held back by a restrictive free tier, aggressive subscription costs, and rigid mobile limitations that make casual or budget-conscious use frustrating. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The platform lures users into creating a survey for free, but once people start filling it out, it effectively locks you out of viewing or exporting more than a tiny fraction of the responses—sometimes as few as 10. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey reduces the friction of collecting and analyzing feedback by automating questionnaire creation, centralizing responses from multiple channels, and quickly turning raw data into clear, easy-to-read charts. For me, that translates into saving valuable time when designing forms and getting fast, actionable insights on the go—without needing any technical or coding skills. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Capacity Building Consultant Small-Business (50 or fewer emp.) 7/14/2026 "Excellent tool to gather feedback, identify challenges and improve performance!" 5/5 What do you like best about SurveyMonkey? I love that SurveyMonkey allows for anonymous feedback to be collected in a consistent and structured way. It is user-friendly, it looks professional, and has robust features. The ability to apply logic to the way questions are asked and to explore results with data fragmentation is super helpful. We can look for differences in experience based on demographics or position, for example. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The team features are sometimes challenging if you want to use SurveyMonkey from a variety of hardware. I'm sure this is to prevent folks from sharing logins, but it can become a challenge if you want to check results from a phone, ipad and computer. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey helps identify challenges and areas for improvement in learning experiences and organizational capacity. That benefits our organization and the work that we do to support mission-driven organizations in our communities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller AP Anthony P. Chief Program and Innovation Officer Mid-Market (51-1000 emp.) 7/29/2026 "Easy Survey Creation with Powerful AI, Question Banks, and Detailed Analytics" 5/5 What do you like best about SurveyMonkey? It is very easy to create surveys, and they have a lot of great tools to help craft strong questions. The question banks that you can draw from are very helpful, and the AI assistant can cut down the time it takes to create a survey. I also appreciate the analytics- they are detailed and help draw conclusions from the data. The pricing is reasonable, and they offer not-for-profit discounts, which is much appreciated. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Not a dislike, but a suggestion- perhaps integrating the ability to compare the survey answers from your organization to national benchmarks would be helpful. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? Before using Survey Monkey, we relied on Google Forms or Microsoft Forms. They were fine for capturing data, but they didn’t offer sample questions, and their analytics tools weren’t nearly as robust. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller JS Jorge S. Director Mid-Market (51-1000 emp.) 8/16/2021 "Excellent Option for Surveys" 5/5 What do you like best about SurveyMonkey? It has remained a consistently easy software to use and leverage as business needs arise. Super easy to quickly create new surveys or analyze existing results. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? More economical options for licensing would be welcome! Review collected by and hosted on G2.com. Recommendations to others considering SurveyMonkey: I would definitely seriously consider surveymonkey if you are in the market for an easy, cost effective survey software because it is reasonably priced for the features you get and it is so easy to implement into most business operations. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? This product gave us a quick and easy way to begin collecting valuable data from our customers and then we started using it for our employees as well. It was very easy to use once you got the hang of it and super quick to implement with very litte training time. The end users like how simple it is to use and answer the surveys. Review collected by and hosted on G2.com. 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