--- title: SurveyMonkey Reviews meta\_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23900 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 23900 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews & Product Details Visit Website SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. * * * Product Website SurveyMonkey Seller [SurveyMonkey](https://www.g2.com/sellers/surveymonkey) Discussions [SurveyMonkey Community](https://www.g2.com/products/surveymonkey/discuss) Languages Supported Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malayalam, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Show More ## Pricing Pricing provided by SurveyMonkey. ### SurveyMonkey Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/surveymonkey/pricing) ## SurveyMonkey Integrations (67) What do users say about integrations? 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LV Larissa Ventura V. Research Project Coordinator Small-Business (50 or fewer emp.) 7/17/2026 "Nice tool, but communication regarding prices could be more honest." 4/5 What do you like best about SurveyMonkey? It features some helpful tools for a basic research, and the pricing for the basic montly individual plan is affordable SurveyMonkey offers smart features such as question suggestions, survey templates, skip logic, answer validation, response transfer between questions, and automatic data analysis with charts and filters. These features can make survey design and analysis more efficient, although many of the more advanced automation tools are restricted to paid plans. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? 1 - Misleading advertising: it is unclear what you actually get for your money. You perform a basic upgrade only to discover that certain features are still locked behind more expensive plans. Simply labeling a feature "premium" isn't enough, you have to be specific. 2 - Technical issues linking apps (during synchronization with a Google Sheets spreadsheet) and no support at all 3 - More than 3 days waiting for a reply by email (still dont get it) because of the problem related above. There is no "support" (or the "support@surveymonkey.com" is wrong) Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? We are conducting a business feasibility study, and Survey Monkey is proving useful as an initial piece of basic research. Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Alex S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex S.") AS Alex S. Curriculum Manager Small-Business (50 or fewer emp.) 7/15/2026 "Well-Integrated Surveys with Zapier and Powerful Conditional Logic" 4/5 What do you like best about SurveyMonkey? I like that it is a well-integrated platform; I can connect it to other services, especially Zapier, to work with data and easily automate workflows. I also like that the conditional logic makes it easy to fine-tune which questions users see so that a single survey can cover many edge cases. Support has historically been very responsive. When we had issues with our account's plan that affected visibility of our surveys, we were able to get it resolved fairly quickly. The service also seems to be reliable from an uptime perspective. We've never had any issues with downtime or unavailability of surveys. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Things that feel like they should be easy, like line breaks in the description at the beginning of a survey, seem to behave inconsistently. I also feel like SurveyMonkey is pricy relative to the value I receive from it, but this may just be because some of the features aren't relative to our use case. I wish there was more support for customizing the visual feel of our surveys with custom CSS. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey created an easy way for us to collect RSVPs and post-event surveys for the online webinars and panels we host. Because we can integrate it with Zapier and transmit responses to other services, we've almost completely automated the process of organizing our registrants and sending confirmation/reminder emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. VP, Collaborative Impact Small-Business (50 or fewer emp.) 7/14/2026 "Easy to Use but Needs Better Data Analysis" 3.5/5 What do you like best about SurveyMonkey? I like that SurveyMonkey is really user-friendly and intuitive. It's easy to create questions and design them in a way that matches our organization. Sharing with colleagues for editing purposes is simple, and I find it easy to update and duplicate surveys as needed. The platform allows for team members to engage without a lot of background experience, making it functional across different types of programs and data collection needs. Overall, it fits seamlessly within our organization and it's easy to onboard new users. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Sometimes I struggle with the analyzing of the data portion. It's difficult to get the data in the form that is most helpful for us. I don't love the way you download the data, and the naming features make it difficult to work with the files or the data after it's been collected. Sometimes it's difficult to see whom something is shared with, and how to share it with other colleagues that we might want to incorporate into a project. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I use SurveyMonkey to create feedback surveys which helps us gather and analyze data effectively, ensuring program success and learning how to improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bryan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan A.") BA Bryan A. Principal Mid-Market (51-1000 emp.) 7/14/2026 "Very solid, feature rich product which could be more affordable and accessible" 3.5/5 What do you like best about SurveyMonkey? It offers a wide range of features and an interface that runs smoothly. When it comes to quizzing and creating surveys, there’s very little it can’t do. We have 5 versions of our survey up, each in a different language in order to determine meal satisfaction. SurveyMonkey keeps our data organized and safe. We use their integration with Google Sheets to take our data interpretation to the next level. The pricing is quite high and we cannot currently afford their top level which would allow for a single survey in different languages. Overall, the performance is good. We do not use ant of their AI. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? It can be too complicated and over engineered in many ways. The cost is prohibitive for many organizations. One feels locked in if you need to run surveys for a long period of time. There is no onboarding support. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? Our surveys were one-offs and more dosorganized before using this product. We struggled keeping things organized prior but now have a good repository for our surveys. The use of surveymonkey makes our business appear more professional and organized. They are dependable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jackie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie H.") JH Jackie H. Communications Coordinator Small-Business (50 or fewer emp.) 7/14/2026 "Straightforward, Easy Surveys with Powerful Analysis and HubSpot Integration" 4/5 What do you like best about SurveyMonkey? SurveyMonkey is very straightforward and easy to use, and nearly always has everything I need. Our team also heavily utilizes the Analyze functions of our surveys and uses the graphs and data to create presentations and board reports. We integrate with Hubspot, which allows us to send follow-up emails to those who haven't completed a survey or form in SurveyMonkey. Generally this feature is easy to use and helpful, though we're just in the beginning stages of the integration. Pricing is reasonable and competitive. I haven't use support really at all, so cannot speak on that element. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Just a few small things. 1. We are a network for insurance brokers, and they are our audience for everything. For response consistency, we always ask for basic contact information and their company name, and we like utilizing a dropdown list for companies so that everyone responding from the same company will report with the same spelling/variation/format. SurveyMonkey doesn't allow for custom dropdowns like GetFeedback (what we used previouskly), so I have to constantly update every active survey every time we have a change in our companies. 2. I really wish language translation was easier. I know it's there, but it still requires a lot of manual effort. 3. I sometimes find the theme editing a bit confusing. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? The Hubspot integration for us is vital. Before, we were manually removing survey respondents from distribution lists so they didn't receive reminders to complete. I appreciate the ability to collaborate and share surveys with coworkers who also have seats in our account. Logic/advanced branching is very helpful from us and a vast improvement from GetFeedback's simpler capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR Jamie R. Senior Manager, Digital Small-Business (50 or fewer emp.) 2/7/2023 "Easy-to-use survey platform" 4/5 What do you like best about SurveyMonkey? It remains user friendly and a good platform to jump into for surveys. I like that they have a built-in, easy-to-use builder that provides a multitude of options for my surveys. I like that there is a cost-effective option. The plug-ins and add-ons are also good; we don't use them a ton but it's helpful when we do need them. I haven't used support features but assume they would be helpful. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Agree that the skip logic can still be a harder tool to use on the platform. It's fine from a survey taker perspective but can be harder from a set up perspective. Overall, though I really do think it's a good tool to use. They have made some good updates in the platform. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey is helping us gather anonymous intel following events, to help us gather ideas and opinions and to better inform our clients of the information that they are looking for. It's incredibly helpful and easy to use. We're all moving fast so this helps us save time by using an intuitive platform. Review collected by and hosted on G2.com. Show More 7/8/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite JA Jenay A. C Small-Business (50 or fewer emp.) 2/7/2023 "Simple, Easy and Use Friendly" 3.5/5 What do you like best about SurveyMonkey? I've used SurveyMonkey to gain insight into my clients' preferences regarding our services and scheduling. I've also completed quite a few surveys on SurveyMonkey as a client. The platform appears to remain the same. The layout makes sense and the surveys are easy to take. I appreciate that they are keeping things simple and familiar. It's easy to set up and send out surveys as well as to review the data upon completion. It's easy to send out surveys via email or direct link. This service has provided my company with good insight into our clients' needs. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? I send so few surveys. I prefer products that allow me to pay per use. SurveyMonkey offers a certain number of free surveys that can be sent out. Just like my newsletters, I tend to use this service quarterly or annually, so I'm willing to pay a reasonable rate that reflects my use. While it seems the subscription approach is becoming the norm, it's not what everyone needs. As a small business owner I'm careful about my spending and SurveyMonkey is one platform that should be available as needed at a reasonable rate. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? I needed to collect opinions from my clients about their scheduling preferences. I also needed to gather information about how we are doing as a business concerning serving their needs. SurveyMonkey provides an easy to use platform that allows us to send out simple, quick to complete surveys that are user friendly. Review collected by and hosted on G2.com. Show More 7/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Byron K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Byron K.") BK Byron K. Creative Media Manager Enterprise (\> 1000 emp.) 9/30/2025 "Survey monkey is a great tool for quick feedback or input" 4/5 What do you like best about SurveyMonkey? Many of the free options are removed and placed in the pay segment. Survey Monkey is still a great tool, but for small businesses that only use the platform 2-3 times a year there isn't a great value in a pay for survey. One of the best parts of the tool was the fact that there was a free option with flexiblity. Sure you could pay to brand it or customize but I typically use it for my non-profit org and paying isn't really a good value for our group. The additional analytics are cool but not entirely useful for my purpose. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? Again, removing more features creates less value. Keep stripping features and I would likely shop for a new platform or use MS Forms. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? It helps with getting quick responses or feedback from large groups. It helps with event registration or gather information from attendees to events. It works well as a form builder for various purposes. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 7/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kateryna K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kateryna K.") KK Kateryna K. Self Employed Small-Business (50 or fewer emp.) 7/22/2026 "Powerful Feedback Tool Held Back by Hidden Walls and Pricing Surveys with Real-Time Analytics" 4/5 What do you like best about SurveyMonkey? SurveyMonkey is a powerful, intuitive tool that makes it remarkably fast and seamless to build professional surveys, track real-time analytics, and manage responses on the go. However, it’s significantly held back by a restrictive free tier, aggressive subscription costs, and rigid mobile limitations that make casual or budget-conscious use frustrating. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? The platform lures users into creating a survey for free, but once people start filling it out, it effectively locks you out of viewing or exporting more than a tiny fraction of the responses—sometimes as few as 10. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey reduces the friction of collecting and analyzing feedback by automating questionnaire creation, centralizing responses from multiple channels, and quickly turning raw data into clear, easy-to-read charts. For me, that translates into saving valuable time when designing forms and getting fast, actionable insights on the go—without needing any technical or coding skills. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Suzi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzi P.") SP Suzi P. Office Administrator Small-Business (50 or fewer emp.) 7/17/2026 "Straightforward Survey Creation and Multi-Brand Management" 4/5 What do you like best about SurveyMonkey? What I like most about SurveyMonkey is how straightforward it is to create and manage multiple surveys, while tailoring each one to meet the specific needs and branding of different companies. It makes it easy to keep surveys relevant and professional. Review collected by and hosted on G2.com. What do you dislike about SurveyMonkey? At times, the platform can be a little difficult to navigate, particularly when using features for the first time. It would be helpful to have more step-by-step video guides or the option to book a support call with someone who can walk you through specific tasks and answer questions. Review collected by and hosted on G2.com. What problems is SurveyMonkey solving and how is that benefiting you? SurveyMonkey enables us to create and distribute multiple surveys efficiently, making it easy to gather feedback from a large number of respondents. The reporting features also help us review and analyse the results, allowing us to identify trends and make informed decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ## Questions about SurveyMonkey? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SurveyMonkey ](https://www.g2.com/products/surveymonkey/discussions/new) ![Larissa Ventura V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larissa Ventura V.") LV Larissa Ventura Ventura • Last activity 25 days ago SurveyMonkey pricing tiers: how do you avoid surprises with “premium” features? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/surveymonkey-pricing-tiers-how-do-you-avoid-surprises-with-premium-features) GU Guest User • Last activity 6 months ago What is SurveyMonkey Market Research Solutions used for? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) [ View all Discussions ](https://www.g2.com/products/surveymonkey/discuss) ## Pricing Options Pricing provided by SurveyMonkey. ### SurveyMonkey Enterprise Contact Us ### Premier $139.00 1 user Per Month ### Advantage $39.00 1 user Per Month [ View More Pricing Information ](https://www.g2.com/products/surveymonkey/pricing) SurveyMonkey Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/qualtrics-market-research-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a15c569377490b264a25ebf2db4cd56/alchemer-survey.png "Product Avatar Image") Alchemer Survey 4.4/5(956) [ Compare Now ](https://www.g2.com/compare/alchemer-survey-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3189487dc2131b54d5ff7c0edef7f9d5/typeform.png "Product Avatar Image") Typeform 4.5/5(1,017) [ Compare Now ](https://www.g2.com/compare/surveymonkey-vs-typeform) ##### ##### SurveyMonkey Features Feedback Sources Surveys Survey Management Survey Builder Customizable Questions Templates Survey Customization Question Branching Branding Multimedia Support Survey Insights Reporting & Analytics BI Tools Integration Data Exporting [ View More Features ](https://www.g2.com/products/surveymonkey/features) ## Top-Rated Alternatives [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ ![Jotform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jotform") Jotform 4.7/5(5,400) ](https://www.g2.com/products/jotform/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/surveymonkey/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best partner relationship management software for small businesses](https://www.g2.com/discussions/best-partner-relationship-management-software-for-small-businesses)[Which statistical analysis software do data scientists and researchers actually trust for producing results they can publish or present to clients with confidence?](https://www.g2.com/discussions/which-statistical-analysis-software-do-data-scientists-and-researchers-actually-trust-for-producing-results-they-can-publish-or-present-to-clients-with-confidence)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams) [Best tools for ensuring data quality during integration](https://www.g2.com/discussions/what-are-the-best-tools-for-ensuring-data-quality-during-integration)[Which case management system is most cost-effective for small practices?](https://www.g2.com/discussions/which-case-management-system-is-most-cost-effective-for-small-practices)[Pros and Cons Details](https://www.g2.com/products/surveymonkey/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)