---
title: SurveyMonkey Reviews
meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 23901 reviews by the users' company size, role or industry
  to find out how SurveyMonkey works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 23901
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# SurveyMonkey Reviews
**Vendor:** SurveyMonkey  
**Category:** [Survey Software](https://www.g2.com/categories/survey)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 23,901
## About SurveyMonkey
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.



## SurveyMonkey Pros & Cons
**What users like:**

- Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (375 reviews)
- Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews)
- Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (120 reviews)
- Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (113 reviews)
- Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews)
- Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (88 reviews)
- Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews)
- Features (86 reviews)
- Efficiency (82 reviews)
- Customer Support (73 reviews)

**What users dislike:**

- Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews)
- Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews)
- Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews)
- Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews)
- Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews)
- Restrictions (46 reviews)
- Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews)
- Limited Questions (35 reviews)
- Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews)
- Not Intuitive (33 reviews)


## SurveyMonkey Discussions
  - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes
  - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes
  - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes
  - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes
  - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes

- [View SurveyMonkey pricing details and edition comparison](https://www.g2.com/products/surveymonkey/reviews?filters%5Bnps_score%5D=1&page=10&section=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A27%3A16+-0500&secure%5Bsession_id%5D=b38d0801-99b2-44f6-a87c-235262b38674&secure%5Btoken%5D=876a28dc0772b34aff3dd43a4ec379fdb304ad45e8f7d64fe791a03ce88081e1&format=llm_user)
## SurveyMonkey Integrations
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
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## SurveyMonkey Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Survey Management**
- Survey Builder
- Customizable Questions
- Templates
- Survey Distribution
- Mobile Survey
- Site Intercept Survey
- Pulse Surveys

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Forms Creation & Design

**Survey Design - Consumer Insights Platforms**
- Multi-Use Methodologies
- Industry & Locale Adaptability
- Behavioral & Adaptive Logic Guidance
- Self-Serve Survey Builder
- AI Smart Probes
- Question Branching
- Conditional Logic

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Survey Customization**
- Question Branching
- Branding
- Multimedia Support
- Multilingual Surveys

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms
- Customizable Forms
- Real-Time Notifications
- Alerts/Notifications

**Audience Access - Consumer Insights Platforms**
- Flexible Audience Options
- Customer Data Upload
- Consumer Panels
- Real-Time Data

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- Customizable Branding
- SSL Security
- API
- Document Management
- Document Storage
- Collaboration Tools
- Data Capture and Transfer
- Autofill
- Multi-Channel Distribution
- Convert to PDF
- Customizable Templates
- Media Library
- Generative AI
- Full Text Search
- Surveys & Feedback
- Data Import/Export
- Forms Management
- Electronic Signature
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Template Management
- Mobile Access

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
- Collaboration Tools
- Presentation Tools
- Data Analysis Tools
- Real-Time Data
- Visual Analytics

**Data Collection - Consumer Insights Platforms**
- Rapid Research
- Quality Assurance
- Mobile / Mixed Mode

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Dynamic Content

**Analytics - Consumer Insights Platforms**
- AI-Powered Insights
- Qualitative Research Support
- Benchmarking & Norms
- Generative AI

**Additional Functionality**
- Single Sign On
- Phone Polling
- Online Polling
- Support Audio/Images/Video
- Engagement Tracking
- Question Library
- Data Visualization
- Survey/Poll Management
- Generative AI
- Word Clouds
- Alerts/Notifications
- AI Copilot
- Customizable Fields
- Template Management
- Email Management
- Interactive Content
- Q&A Management
- Surveys & Feedback
- Activity Tracking
- Feedback Management
- API
- Data Cleansing
- Email Marketing
- Data Security
- Anonymous Feedback
- URL Customization
- Question Piping
- Offline Response Collection
- Activity Dashboard
- NPS Survey Structure
- Drag & Drop
- Data Import/Export
- Response Validation
- Customer Segmentation
- Response Quotas
- Multi-Language
- Sentiment Analysis
- Email Reminders
- Gamification
- Randomization

**Collaboration - Consumer Insights Platforms**
- Dashboards & Embedded Integrations
- Embeddable Reports
- Shared Workspaces
- Third-Party Integrations
- Social Media Integration
- Customizable Reports

**Additional Functionality**
- Customizable Questions
- Alerts/Notifications
- Reporting & Statistics
- Surveys & Feedback
- Sentiment Analysis
- Activity Tracking
- Search/Filter
- Trend Analysis
- Charting
- Real-Time Reporting
- Face-to-Face
- Survey Sample Management
- Multi-Channel Distribution
- Customer Segmentation
- SSL Security
- Reporting/Analytics
- Multi-Language
- Data Visualization
- Monitoring
- Drag & Drop
- Offline Access
- Data Import/Export
- Customizable Fields
- Phone-Based
- Template Management
- Reminders
- Visual Analytics
- Real-Time Analytics
- Customizable Branding
- Panel Management
- Question Library
- Paper-Based
- Benchmarking
- API
- Single Sign On
- Survey/Poll Management
- Customizable Templates
- Access Controls/Permissions
- Multiple User Accounts
- Email Management
- Statistical Analysis
- Email Reminders
- AI Copilot

## Top SurveyMonkey Alternatives
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,137 reviews)
  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)