--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24028 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 24028 scale: '5' date_modified: '2026-09-28' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 24,028 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of SurveyMonkey, finding it quick and intuitive for creating surveys and gathering feedback. (376 reviews) - Users find SurveyMonkey's **ease of creation** exceptional, allowing quick and user-friendly survey development without technical skills. (171 reviews) - Users find SurveyMonkey **intuitive** , with its user-friendly design simplifying question creation and data analysis. (121 reviews) - Users love the **simplicity** of SurveyMonkey, enabling quick survey creation and analysis without technical skills. (114 reviews) - Users find SurveyMonkey **extremely easy to use** , making it a valuable tool for gathering and analyzing feedback. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find SurveyMonkey to be **expensive** , particularly regarding limited features and costly customizations. (116 reviews) - Users find **limitations in the free plan** of SurveyMonkey, requiring payment for essential features and access to more responses. (91 reviews) - Users report **survey issues** such as limited logic, awkward mobile editing, and outdated templates affecting usability. (79 reviews) - Users find that **many advanced features are restricted** to higher-priced plans, limiting the functionality of free versions. (70 reviews) - Users express frustration with **limited customization** options in SurveyMonkey, affecting design and dataset manipulation capabilities. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. SurveyMonkey Makes Creating and Analyzing Surveys Fast and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** What I like best about SurveyMonkey is how easy it is to use. Surveys can be created and sent immediately, making it a great platform for quickly gathering information from employees. The results are easy to analyze with minimal effort, and the option to collect anonymous responses encourages honest feedback. **What do you dislike about SurveyMonkey?** What I like least is that when survey results are downloaded, the written comments do not always appear alongside the corresponding statistical data. Including both in one report would make the results easier to review and analyze. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides an efficient way to create and distribute surveys, gather valuable employee feedback, and quickly turn responses into useful information. ### 2. A Trusted Survey Brand That Keeps Me Updated on Market Trends **Rating:** 4.5/5.0 stars **Reviewed by:** ATUL K. | Design engineer 2, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about SurveyMonkey?** Well, it's a well-known survey brand and I already used that honestly for rewards, but it also lets you know the latest market trends. **What do you dislike about SurveyMonkey?** Fewer surveys sometimes, which makes regular users switch to another useful application because nowadays time is everything, we can't wait. **What problems is SurveyMonkey solving and how is that benefiting you?** First, it provides you with great rewards just by sharing your views on products. It also helps you know the market trends, which saves a lot of time, effort, and of course, money spent on research. ### 3. Effortless Survey Creation with Minor UX Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne O. | CHRO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I find SurveyMonkey really easy to use and to implement. It's straightforward for both the user creating the survey and the person taking it. The initial setup was also extremely easy. I appreciate the ability to make a master survey and tweak it for different leadership needs, which makes sending out surveys much quicker and simpler. Plus, it offers great capabilities that allow me to really dive into the data I receive and use it effectively for other presentations. **What do you dislike about SurveyMonkey?** I find some of the buttons kind of confusing when I try to print a survey. It's not as easy or straightforward as it could be. Copying and editing also take some getting used to, especially the buttons which could be improved. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to gather information in one place and easily tweak surveys for different leadership classes, simplifying feedback collection. ### 4. The Gold-Standard Tool for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Ian M. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Can handle very challenging, multi-branch studies and help you quickly program them. The gold standard for consumer recognition which is also important. **What do you dislike about SurveyMonkey?** More than ever, we now include .jpg uploads from consumers. There is no fast/easy way to output them all in one command. Hopefully, that is remedied. Also, expect that they will allow video uploads in the near future. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows us to launch highly professional surveys quickly, easily and reliably. I had a client recently use Google Forms for a study. It was a disaster and I scolded them "what do you expect for free"? We ended-up rescueing the study with SurveyMonkey. ### 5. Survey Monkey makes evaluation accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Archival Assistant, Higher Education, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 08, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SurveyMonkey?** SurveyMonkey is very intuitive to use. Creating questions is straightforward, and I like that they’re customizable to fit what I need. I also appreciate the results analysis feature, which makes it easier to review responses. It’s a nice bonus that if a survey is made public, my whole organization can access it. **What do you dislike about SurveyMonkey?** My only issue is sometimes shareable links for results don’t seem to work. **Recommendations to others considering SurveyMonkey:** Definitely give it a try! It's easy and flexible and free! **What problems is SurveyMonkey solving and how is that benefiting you?** Evaluation is incredibly important for my organization, not only to help us improve our experiences, but to share quantifiable data to our funders and donors. ### 6. Simplified Market Research with AI-Driven Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Iswarya K. | 3D Generalist lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2026 **What do you like best about SurveyMonkey?** I like using SurveyMonkey mainly because it makes my market research a lot easier. I appreciate the ability to select a target audience, which is really helpful. The AI features are also very useful to me, especially since I struggle with creating a good UI and sentence formation due to English not being my first language. These features have made working with the platform easier. Additionally, it was fairly easy for my team to get used to SurveyMonkey, which was a significant factor for switching from Google Surveys. **What do you dislike about SurveyMonkey?** I feel like the user interface could still be improved further. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey makes market research easier, allows me to select target audiences, and its AI features help with UI and sentence formation. Switching from Google Surveys reduced platform fees and has been easier for my team to use. ### 7. Powerful, intuitive surveys with smart AI support **Rating:** 5.0/5.0 stars **Reviewed by:** Víctor S. | Empleado independiente, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SurveyMonkey?** Lately, I’ve been really impressed with their new AI features. It makes drafting and refining questions so much faster, which perfectly complements the drag-and-drop builder I already liked. It honestly cuts down the survey creation time by half. **What do you dislike about SurveyMonkey?** The pricing structure is still a bit steep for smaller teams, and navigating the analytics dashboard can occasionally feel cluttered when handling complex logic. A cleaner, more modern look for the data reporting side would be a great addition. **What problems is SurveyMonkey solving and how is that benefiting you?** It removes the hassle of building surveys from scratch, ensures professional-quality distribution and reporting, and automates insights generation, freeing me to focus on interpreting data rather than managing it. ### 8. Easy and Effective for Employee Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel H. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey for employee surveys, and I find it really easy to use. I also like the collectors and filtering options because they help us organize our data more effectively by allowing us to send the same survey to different groups. The initial setup of SurveyMonkey was also very easy for us. **What do you dislike about SurveyMonkey?** I find exporting is not always straightforward. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to address turnover and gather feedback with ease. It helps us send the same survey to different groups to better organize our data, and I find it easy to use with great collectors and filtering options. ### 9. Easy to Share, Professional Surveys in Minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana A. | Employer of Record (EOR), Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 23, 2026 **What do you like best about SurveyMonkey?** I like the fact that is easy to share with employees or prospects, it balances simplicity and analytical depth. I like that everyone can build a professional looking survey in minutes. **What do you dislike about SurveyMonkey?** What frustrates me a bit about SM is how its default settings can lead to dirty data if tou aren't careful, for example i remember a survey asking users to select the single language they were most proficient in. Becase the default setting for the question type allowed multiple checkboxes, users kept selectin languages so I had to manually edit the instructions in all caps to stop them. I know you have a Radio Button and a dropdown menu, I guess my critique is that the platform doesn´t make this toggle intuitive. If my creators forget to switch it, you end up with messy data. **What problems is SurveyMonkey solving and how is that benefiting you?** A massive problem, honestly. Data friction and guesswork in businness. Gathering feedback meant using google forms, low response rates or manually doing it. I love hoe SM does the analytics and heavy lifting, I can automatically see trends and catch red flags ### 10. Seamless Setup and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I like how easy it is to create and edit surveys with SurveyMonkey. I also appreciate the options to collect data, which stand out for me. The initial setup was seamless. If I have any questions about the layout or run into issues, I can rely on their support team for prompt and helpful assistance. **What do you dislike about SurveyMonkey?** Sometimes surveys disappear and I have to create new ones, although I have active links for the missing surveys. When I send them out they are in my portal but once I go back I cannot find them. I resolved this by creating new ones, I am not sure how to prevent this from happening. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me organize and share information across our organization efficiently. I appreciate how easy it is to create and edit surveys, and I love the data collection options. ### 11. Easy-to-Use Survey Tool with Helpful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep V. | MERN stack developer intern, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 04, 2026 **What do you like best about SurveyMonkey?** What I like most about SurveyMonkey is how easy it is to create and share surveys. The interface is user-friendly, and the built-in templates save time. I also appreciate the clear reporting and analytics, which make it simple to understand responses and make informed decisions. **What do you dislike about SurveyMonkey?** One downside is that some of the best features are only available in the paid plans, which can be expensive for individuals or small businesses. I also wish there were more customization options in the free version. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me collect feedback quickly and organize responses in one place. Instead of relying on emails or manual data collection, I can easily identify trends and make better decisions based on real customer or team feedback. This saves time and improves the quality of our decisions. ### 12. Effortless Integration with CRM for Lead Generation **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley I. | Sr Marketing Manager, Corporate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey integrates with HubSpot, making it easy to get information into my CRM based on the answers from clients and prospects. This helps with lead nurturing, scoring, and assessing if they are a good fit for our services. I also found the initial setup of SurveyMonkey to be super easy. **What do you dislike about SurveyMonkey?** Sometimes I want to create a quiz-style survey where at the very end, it gives participants a category or a score and then allows them to read more information on it, and I have not seen a feature for that, which would make the post-survey experience better. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to easily queue up surveys for clients and prospects, collect information, and integrate it into my CRM. It helps with lead generation, nurturing, and lead scoring, assessing if prospects are a good fit for services. ### 13. Clean, Customizable Surveys with Strong Reporting—Could Use More Variety **Rating:** 3.5/5.0 stars **Reviewed by:** Veronika B. | Training Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 07, 2026 **What do you like best about SurveyMonkey?** What I like about SurveyMonkey is that it lets me import answers in bulk. The surveys have a clean design and are easy to customize, which helps keep everything consistent. I also like the reporting features, since they make it straightforward to review and understand the results. **What do you dislike about SurveyMonkey?** The built-in analytics feel pretty limited. The new AI feature also seems quite constrained—none of the use cases I suggested could be implemented. And although the reports are very useful, they aren’t especially strong visually and could look a lot better. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is used for engagement surveys, which gives us insight into staff satisfaction levels and helps highlight indicators of issues in specific areas. We also use it for training evaluations, and the feedback helps us improve our training programs. ### 14. Fast, Cost-Effective Employee Surveys with Survey Monkey **Rating:** 4.5/5.0 stars **Reviewed by:** Corey M. | Head of People & Culture, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** Our company can design a survey within half an hour, we tend to use it for an annual Employee Survey. It avoids using a third-party supplier that can charge thousands for essentially the same survey. **What do you dislike about SurveyMonkey?** We export the data and then create our own graphs for presentation to the staff because the graphs which Survey Monkey produces on its own are fairly basic. **What problems is SurveyMonkey solving and how is that benefiting you?** Employee climate survey ### 15. Flexible Surveys Made Easy: Copy Questions, Create QR Codes, and Administer Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** O A. | IR director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** I like being able to copy questions from other surveys, I like that I can create a QR code, and that I can administer the survey in many ways. **What do you dislike about SurveyMonkey?** The layout can be confusing and has been changing too frequently, hard to keep track where things are. Also, hard to sometimes share the surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** It's doing what a survey is meant to do, gather responses. :) ### 16. Effortless Transition and Timesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Steve C. | COO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I really like how SurveyMonkey speeds up the process and eliminates the need for printing out paper evaluations, providing a lasting record of the feedback. It's easy to duplicate surveys, which means I don't have to replicate an entire survey every time—just change the title and make small edits. The integration with my cloud AI adds convenience, and creating things like QR codes through SurveyMonkey is very straightforward. The transition from paper to SurveyMonkey was very easy, just like transposing our existing forms and changing a few details. Our clients usually appreciate the digital format. **What do you dislike about SurveyMonkey?** There's nothing I don't like. **What problems is SurveyMonkey solving and how is that benefiting you?** I find SurveyMonkey eliminates the need for paper evaluations, speeding up the process and providing a lasting record of feedback. I can easily duplicate surveys, saving time, money, and labor. It integrates with my cloud AI, enhancing convenience. ### 17. Clear Market Pricing Insights That Make Profitability Easier to Explain **Rating:** 3.5/5.0 stars **Reviewed by:** Saurav K. | Current analytics, Sports, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about SurveyMonkey?** It is helpful to clearly understand the prevailing market selling prices; explaining this to others becomes much easier, and people grasp the concept well. Analyzing this data allows me to determine whether my product is profitable or running at a loss. **What do you dislike about SurveyMonkey?** The data I receive is difficult to interpret; the app fails to clearly explain or indicate the meaning behind the large volumes of data it presents. There is so much information, and sometimes the data conflicts, forcing me to put in a lot of mental effort to make sense of it. **What problems is SurveyMonkey solving and how is that benefiting you?** If someone is weak in mathematics but wants to understand the profit or loss in their business, this is very helpful for grasping the figures. ### 18. User-Friendly Surveys with Great Templates, Setup Guidance, and Team Sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** It's very user friendly, comes with a lot of templates and guidance for setup. I like the feature that estimates around how long a survey would take to complete. Sharing feature is great for having others on the team review the survey and ensure it flows well before sending it out. **What do you dislike about SurveyMonkey?** If I want 1 question per page once I have already added in all of my questions, I need to manually adjust and add in each page after each question. There is no bulk edit to adjust each question to be its own page. I also can't bulk edit that each page contains required questions, I need to set that per page which can be time consuming. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps best when it comes to collecting customer feedback, which helps inform our product roadmap, priorities and messaging/positioning. ### 19. SurveyMonkey Makes Email Campaigns Easy with Flexible Templates **Rating:** 4.5/5.0 stars **Reviewed by:** Michael L. | Pastor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 30, 2026 **What do you like best about SurveyMonkey?** I have found SurveyMonkey to be exactly the right fit for sending emails. There are different templates you can explore to find the right fit. Alternatively, you can duplicate your existing template, which is what I do as it best fits my business. There are other options, such as timed emails, which is helpful. Moreover, it’s easy to pick up and learn how to use. **What do you dislike about SurveyMonkey?** I have found SurveyMonkey to be easier to use on my laptop than on my phone. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey has made the disagreeable task of sending weekly emails easier by providing a platform that makes building an email easier with its blocks and sections. ### 20. Still the Simplest and easy surveying tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin V. | Associate professional - Infrastructure, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 08, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SurveyMonkey?** I used to create surveys for a client through Survey monkey and at that time I did not have enough experience with creating surveys. The first app was SurveyMonkey that i chose because of it’s easy User Inerface and it is even better now with the navigation and shareable links. It is much easier now **What do you dislike about SurveyMonkey?** I’d say they can add some more colors to their plane coloring on the survey creation tool **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey has the most simple workflow which anybody can understand and that itself is beneficial. We can set up a faster feedback flow with any number of details in it. ### 21. Handles High Response Volume, but Slow Development and Outdated UX Hold It Back **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** Honestly it's one of the few services that can handle the high amount of answers we want per month. So it's more of necessity than about it being the best service. **What do you dislike about SurveyMonkey?** The product development is slow. Still bugs around that has been there for 3 years. The ai implementation is lacking. Still no way to efficiently analyse results across multiple languages for a survey. Need to export the data and run Claude or something similar to analyse. The UX is lacking. It looks and feels like the web 2000 rather than 2026. Slow, buggy and not mobile friendly. The fact that you pay per answer rather then features feels outdated. **What problems is SurveyMonkey solving and how is that benefiting you?** Running surveys on multiple markets with a lot of respondends. Fits in to our current recruitment on braze. It's mainly used for UX reasearch ### 22. Meets All Our Survey Needs with Templates, Dashboards, and Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** It meets all of our survey needs. It’s especially nice being able to copy past surveys over as templates. It’s also easy to export the pre-made summaries and dashboards, and still pull the raw data for offline analysis. On top of that, the question tools, AI advice, and the FAQ/support options are better than most platforms I’ve used. **What do you dislike about SurveyMonkey?** There are some specific question types/builds that I haven't been able to crack, and the logic can sometimes be a bit convoluted. But mostly no complaints! **What problems is SurveyMonkey solving and how is that benefiting you?** It's allowing us to send various types of surveys to various audiences with very minimal effort or management! ### 23. Intuitive, Clean Interface with Great Analytics and Pricing Options **Rating:** 5.0/5.0 stars **Reviewed by:** Patrícia K. | Market Research Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 23, 2026 **What do you like best about SurveyMonkey?** It is highly intuitive, clean interface, good analytics and good prices options. **What do you dislike about SurveyMonkey?** No monthly options for Advantage plan, it is important for me as usually I don't have research in the 1st quarter of the year. **What problems is SurveyMonkey solving and how is that benefiting you?** Collect responses for my market research project. The survey link works very well, no need to download anything to answer the surveys. The layout and design are very good. ### 24. Easy to Navigate, Affordable, and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It is easy to navigate, it is easy to export reports and data, it is affordable, it has evolved enough for general evolution and advancement, but hasn't lost the core purpose of why the platform exists and ease of use. **What do you dislike about SurveyMonkey?** I don't like how I can only log into survey monkey from 2 locations and I have to remove a device if I want to log in at another location. The security requirements seem elevated for the content and the platform. It makes logging in cumbersome at times. **What problems is SurveyMonkey solving and how is that benefiting you?** Allows us to create forms and collect data easily. I like how the AI has improved ease of survey creating and being able to upload text questions of what you are trying to create and the system builds your survey for you. It saves a lot of time. ### 25. Versatile Survey Tool with Room for Export Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Emily P. | Director of Strategic Recruitment, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey for a variety of work-related surveys and it really helps me collect feedback from a variety of people across my organization, and in many locations. I appreciate the variety of options for question type, which satisfies my different learners and helps to engage with people at different levels of my organization. I specifically like the ability to have multiple choice, short form, long form, and more creative responses like the slider bar. The initial setup was very easy for my team. **What do you dislike about SurveyMonkey?** The membership and price tiers are a little odd, and I would appreciate more export options and functions. I'd like customizable export options. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to collect feedback across various locations. The variety of question types satisfies different learners and engages all organization levels with options like multiple choice and sliders. ### 26. One of the best Survey tools on the internet **Rating:** 5.0/5.0 stars **Reviewed by:** Sehar J. | Marketing consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 10, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SurveyMonkey?** We love that you can start from fresh or use a pre built survey template. Great for beginner use or someone who has been using for a while! It’s super user friendly as well!! The updates over the last 4 years have been great too! **What do you dislike about SurveyMonkey?** I think that It still my previous point of HIPAA safe information or any potential PHI info. I think that keeping patient identifiers is super important and we use this that way at our company. Just something to think about for the future I think! **What problems is SurveyMonkey solving and how is that benefiting you?** WE are able to use it with so many people at once, no limit to how many respondents, in a company like the one i work for, it can be sent hospital wide and we have no issues with the amount of people that can or cannot respond. ### 27. Easy to Build Professional Surveys with Advanced Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Zawadi K. | Technical Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 22, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey stands out because it balances ease of use with fairly advanced capabilities. It lets you go from a blank page to a structured, professional survey in minutes, while still giving you access to deeper analytics when required or needed. **What do you dislike about SurveyMonkey?** Despite being widely used, it has a few consistent drawbacks that keep coming up. First, the pricing can feel restrictive, especially since the free plan is very limited. Second, customization options are somewhat limited. Third, there are also limitations around data access and exporting. **What problems is SurveyMonkey solving and how is that benefiting you?** Before SurveyMonkey, I had a lot of challenges with data collection and decision intelligence—especially around gathering structured feedback at scale and turning it into actionable insight without heavy technical overhead. We struggled a lot with Time and cost building and Survey Monkey offers a ready to use Saas Platform and eliminates need for backend development. ### 28. Easy-to-Use Survey Platform with Powerful Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I like how simple it is to build surveys and share them with respondents. The analytics dashboard provides clear results, and the platform offers enough customization to meet most survey needs without being overly complicated. **What do you dislike about SurveyMonkey?** Overall, it's a solid platform, but I think the pricing could be more competitive. Improving the flexibility of survey customization and making more features available in standard plans would provide better value. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us collect feedback quickly and turn it into actionable insights. This improves decision-making, saves time, and makes it easier to understand customer and employee needs. ### 29. Great survey provider **Rating:** 4.0/5.0 stars **Reviewed by:** Tina D. | Vendor Relations, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 17, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SurveyMonkey?** One thing I also like about SurveyMonkey is the variety of question types and customization options available. It makes it easy to create surveys that fit different needs, while the built-in reporting and analytics tools help quickly identify trends and insights from responses. I also appreciate how simple it is to share surveys and track participation in real time. **What do you dislike about SurveyMonkey?** offering more advanced features in the lower-tier plans. Some useful customization, reporting, and analysis tools are only available with higher-cost subscriptions, so expanding access to those features would make the platform even more valuable for a broader range of users. **What problems is SurveyMonkey solving and how is that benefiting you?** When you want to know how your employees feel about decisions that were made within the company, or decisions that depend on their feedback, it is beneficial to know what they really think so you don't make your employees upset. ### 30. SurveyMonkey is a good, quick survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Richard C. | Business Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 26, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SurveyMonkey?** SurveyMonkey meets you where you are with your business journey. Whether you're looking to collect simple data from your customers, or create a new ad campaign, SurveyMonkey can get you where you need to go. Very simple and easy to use. **What do you dislike about SurveyMonkey?** I currently create my own analytics since some of their tools are lacking, but it provides a file export that helps me quickly slice and dice my data. **What problems is SurveyMonkey solving and how is that benefiting you?** We previously used SurveyMonkey to poll our employees on all sorts of work-related topics, whether those be specific to their job responsibilities, or general such as considerations for remote working conditions. ### 31. Incredibly User-Friendly Analytics with Client-Ready Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 23, 2026 **What do you like best about SurveyMonkey?** It’s incredibly user-friendly and provides detailed information and analytics that I can provide to my clients. Most of the time, I do not even have to generate new reports, I just use exactly what’s given to me because it looks that good. **What do you dislike about SurveyMonkey?** I can’t think of anything off the top of my head. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me survey Church congregations to assess readiness for capital campaigns. . It keeps everything streamlined, I am able to duplicate surveys whenever I receive new clients, and it keeps me hands off during the process. That helps me make more money in turn. ### 32. Flexible Pulse Surveys That Deliver Great Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Matt J. | Founder Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** Flexibility. I use SM for all my pulse surveys and have developed a suite of off-the-shelf branded surveys too. It enables me build incredible tools and capture great insight. Yes, its an invaluable tool for my business. Yes, its an invaluable tool for my business. **What do you dislike about SurveyMonkey?** They keep changing the UX. And the changes are always worse than the original. The latest UX is horrible. **What problems is SurveyMonkey solving and how is that benefiting you?** It creates a space for customizable surveys. You can build what you need and productize them without being constrained to what the market has developed and wants to sell you. ### 33. Flexible Survey Creation and Customizable Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Megan F. | Sr. Manager of Inside Sales and Customer Success, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** I like the ability to generate surveys, personalize them, and be able to determine different ways to view the results. **What do you dislike about SurveyMonkey?** Some of the functionality can be hard to navigate or understand. I also wish it would allow AI summary results for smaller surveys to get a generalized answer to add to summary slides for executives. **What problems is SurveyMonkey solving and how is that benefiting you?** I use it to gather anonymous information from my team in engagement survey areas that I would like to focus on for improvement. We also use them for outreach to customers to see what we could be doing better to support them. ### 34. Easy to use and reliable for quick survey **Rating:** 4.5/5.0 stars **Reviewed by:** Noelia M. | HR Business Partner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 16, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SurveyMonkey?** I like that it is very easy to create surveys and share them with participants. The platform is user-friendly, and I don’t need technical skills to design questions or analyze responses. It helps me get feedback fast and in an organized way. **What do you dislike about SurveyMonkey?** Some of the more advanced features are only available in higher-priced plans, which can be limiting for small teams or individual users. Sometimes the integration with other tools is not as smooth as expected, and the customization options for design could be more flexible. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me collect feedback quickly and in an organized way. It makes it easy to reach many people at once, analyze results without extra tools, and share insights with my team. This saves time, improves decision-making, and helps us understand opinions and needs more clear. ### 35. Easy Setup, Minor Reporting Confusion **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 25, 2026 **What do you like best about SurveyMonkey?** I like SurveyMonkey so far, especially because it was pretty easy to set up. I appreciated that it only took a few minutes to get started, which was very convenient. I also found it valuable to have assistance from Claude to set up my first survey quickly, which helped me overcome the initial learning curve. Overall, the process went smoothly, making it an effective tool for getting employee feedback on new software changes at work. **What do you dislike about SurveyMonkey?** The only thing that was a little weird for me was the reporting on the survey. The different metrics used were a bit confusing, and I had to look into them a bit more to understand. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helped gather employee thoughts on new software changes, streamlining the process with ease of setup and assistance from an AI agent. ### 36. Incredibly User-Friendly, Perfect for Quick Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Kim L. | V, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I love how easy it is to use SurveyMonkey. I can literally create a survey in minutes, and it's incredibly user friendly and not counterintuitive. It's great for compiling data effectively and clearly, and the initial setup was incredibly easy. **What do you dislike about SurveyMonkey?** I would love to be able to send it to more people at a time. That's the one thing that I can't do. Don't know if that's a membership level thing, but, I definitely would like to not have to recreate the survey over and over when I have a mass audience. Or at least blend the results from all of those into one. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey makes it super easy to create and send surveys, and it's a trusted resource, which encourages responses. It also helps me compile data effectively and clearly. ### 37. Efficient Survey Creation and Participant Screening **Rating:** 5.0/5.0 stars **Reviewed by:** Beth B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** I really like how SurveyMonkey handles the upfront work for me by asking qualifying questions, which saves us from spending hours screening participants over the phone. It's also great that I'm able to export the data into a spreadsheet and find qualified participants quickly. Everything works as it should, and it's easy to understand. The initial setup was very easy, and even new employees catch on quickly when using it. **What do you dislike about SurveyMonkey?** Would like to see additional pricing structures. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey automates participant screening, saving us time on calls and allows data export to a spreadsheet for quick qualification. ### 38. Effortless Feedback Surveys with Shareable Unique Links **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** The ease of creating a feedback survey and sharing it with others. Also appreciate that I can create a unique link for each survey **What do you dislike about SurveyMonkey?** I dislike some of the changes that were recently made. I want to see the data chart and don't want to have to turn this feature on every time I look at a new survey. I also wish there was a way I could make a subquestion that is required based on the answer for the previous question. **What problems is SurveyMonkey solving and how is that benefiting you?** We utilize SurveyMonkey to run various feedback surveys. Having everything in one place is helpful. ### 39. Quick, Easy Survey Creation That Delivers Meaningful Results **Rating:** 5.0/5.0 stars **Reviewed by:** Marie H. | Data lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It’s impressive how quickly I can create meaningful surveys. It’s also very easy to get started. **What do you dislike about SurveyMonkey?** I honestly haven’t found anything I dislike about it. There was a bit of a learning curve at first, but that’s true with pretty much anything new. **What problems is SurveyMonkey solving and how is that benefiting you?** We use this to create community surveys so we can get a better handle on food insecurity within our region. By using SurveyMonkey, I’m able to build a quick, easy survey that works for any age group, and I can also use its features to help me analyze the results. ### 40. Market-leading survey platform. My professional go-to! **Rating:** 4.5/5.0 stars **Reviewed by:** Steve W. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** I'm a professional market researcher who writes several surveys per year, and have used several survey tools. SM is one of the best, with nimble question options, clear logic that's easy to program, and a WYSIWYG preview function. Their support is also always helpful when needed. **What do you dislike about SurveyMonkey?** Very few downsides, but the platform's analytics side leaves something to be desired. The real-time results shown are basic, and visual outputs are too clunky for my professional use. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me deploy customer or national market surveys at scale, and write the surveys efficiently. ### 41. Intuitive and Versatile Tool for Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Ma. Corina K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is very intuitive and easy to use, which makes it accessible for conducting surveys. I appreciate the ability to perform surveys using AI and the variety of question types available. The capability to do experiments, like AB Testing, is also a valuable feature for our analysis and consultancy business. The initial setup was very easy, and we use it seamlessly with Google Sheets. **What do you dislike about SurveyMonkey?** I think it should include more advanced logic for exclusions. Right now the advanced branching and logic is very useful, but it would be more helpful to include advanced piping from multiple selection questions or more types of experiments inside the survey. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey for national and international surveys, gathering important information, and doing experiments like AB Testing for our analysis. ### 42. Easy to Use and Implement **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | Program Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** Old Version-Ease of use and implementation Yes, the ease of use for our participants/students is very good. We utilize the reminder features often and are very easy to use. **What do you dislike about SurveyMonkey?** New Version-A bit more cumbersome, less user friendly **What problems is SurveyMonkey solving and how is that benefiting you?** We use Survey monkey for assessing our instructors ### 43. Affordable and Easy, But Complicated Analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Jason C. | Relational Leadership Coach, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I like SurveyMonkey because it's pretty easy to use and it's low-priced. I didn't need a lot of training to start using it, and I can easily build or adjust surveys or administer them. I get notifications via email when a survey response has been received, allowing me to check it out promptly. It's also fairly easy to download the results once you know how to navigate through the clicks. **What do you dislike about SurveyMonkey?** The output of the results is unnecessarily complicated and confusing. I have to feed it into AI to really make sense of it and analyze it. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to run 360 feedback reviews for coaching clients affordably. It's easy to use without much training, notifies me of responses via email, and downloading results is simple. ### 44. Customizable Surveys Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like that the surveys are pretty customizable. I can require responses to certain questions and provide follow-up questions to those answers. It's nice to have the option to customize them to include everything I need in a survey. Setting up SurveyMonkey was extremely easy and took probably thirty minutes. It's also helpful that I can avoid sending out multiple emails to different people since it keeps all the information organized in one place. **What do you dislike about SurveyMonkey?** I wouldn't say I have any real dislikes. We use it for somewhat basic functionality, and it meets our needs. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to get consensus by cutting out multiple emails and organizing information in one place. The customizable surveys let me require responses and add follow-up questions, which helps manage questions people might skip. ### 45. Survey Monkey Makes Survey Creation Simple and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Suzette P. | Human Resources VP, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** Survey Monkey is user friendly and guides you along the way. Ease of Use: The clean interface and simple drag-and-drop or logical flow builder make creating, duplicating, and editing surveys straightforward. **What do you dislike about SurveyMonkey?** The subscription costs aren’t affordable, and it’s not easy to brand. **What problems is SurveyMonkey solving and how is that benefiting you?** Currently, we’re able to distinguish between employees who are content and those who are disgruntled. ### 46. SurveyMonkey’s Built-In Analytics Turn Responses Into Clear Insights **Rating:** 5.0/5.0 stars **Reviewed by:** MANOJ M. | Performance Analysis Engineer, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about SurveyMonkey?** The most helpful aspect of SurveyMonkey is its ability to turn responses into clear insights through built-in analytics and reports. It allows users to easily track responses, analyze trends, and visualize data using charts and summaries. The platform also supports different survey formats and distribution options, which makes it convenient for collecting feedback from customers, employees, or research participants. Customer Support is very good. **What do you dislike about SurveyMonkey?** One downside of SurveyMonkey is that some advanced features and detailed analytics are only available in the paid plans. In the free version, there are limitations on the number of questions and responses you can view, which can restrict more complex surveys. Additionally, customization options for survey design could be more flexible in certain cases. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the challenge of efficiently collecting and analyzing feedback from a large group of people. Instead of manually gathering opinions or responses, the platform allows users to quickly create surveys, distribute them to different audiences, and automatically collect responses in one place. This helps save time and ensures that feedback is organized and easy to analyze. For me, it is beneficial because it provides clear insights through reports and visualizations, making it easier to understand trends and make informed decisions based on real data. ### 47. Essential Tool for Congregational Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Marc B. | Pastor, Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I find SurveyMonkey incredibly helpful, especially its analysis feature. I was concerned I might be overwhelmed by the data, but the analysis made it manageable and really valuable for our leadership team. The way the analysis reports help me see insights at a glance is a huge time saver and ensures we can actually use the data we've gathered effectively. Besides, SurveyMonkey does everything I need without overcomplication, offering straightforward functionality at a really good price. **What do you dislike about SurveyMonkey?** Nothing. Great product. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to understand the general feel of our congregation. It helps clarify what they're thinking and feeling about our vision. The analysis feature is very helpful for our leadership team, making it easy to see insights at a glance and use the gathered data. ### 48. Basic Plan Feels Limited Despite Easy Survey Access **Rating:** 2.5/5.0 stars **Reviewed by:** Rachel J. | Sr. Human Resources Professional, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about SurveyMonkey?** That they don't have to have a survey monkey account to complete the survey. **What do you dislike about SurveyMonkey?** That all the good features are the upgraded version **What problems is SurveyMonkey solving and how is that benefiting you?** I only use it for one survey and I have been looking at other options being I don't use it much and all the features I want to use are an up charge. ### 49. SurveyMonkey: Intuitive, Reliable Surveys with Powerful Analytics and Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Shibil K. | Head - Ecommerce, Retail, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 30, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey strikes an outstanding balance between simplicity and professional-grade power. It lets anyone create polished, effective surveys in minutes thanks to an intuitive drag-and-drop interface, strong templates, and smart AI assistance, while still scaling smoothly for more complex research needs. I especially value its reliability and trustworthiness. When recipients see a SurveyMonkey link, they’re often more willing to respond because it feels legitimate and familiar, which can lead to higher completion rates. The platform also does a great job of turning raw responses into actionable insights, with real-time results, automatic charts, sentiment analysis, crosstabs, and benchmarking tools. What I like most is that everything works seamlessly in one place: survey creation, multi-channel distribution, response collection, advanced analytics, and integrations with over 200 apps. It also includes powerful capabilities such as skip logic, multilingual support, team collaboration, and access to targeted audience panels when needed. Compared with basic free tools like Google Forms, SurveyMonkey offers much stronger design, logic, and reporting. And against trendier options like Typeform, it provides deeper research functionality without adding unnecessary complexity. Overall, SurveyMonkey remains a solid, dependable choice that consistently delivers useful results for businesses, researchers, and teams of all sizes. **What do you dislike about SurveyMonkey?** Limited design customization compared to more modern tools like Typeform — surveys can look a bit dated and less engaging. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves easy survey creation, data collection & analysis. It benefits me by delivering reliable insights for accurate user responses. ### 50. Intuitive Survey Builder with Powerful Reports, AI Prompts, and Top-Notch Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 28, 2026 **What do you like best about SurveyMonkey?** The user interface is intuitive and easy to navigate, and the extensive library of presentation-ready custom reports, automated dashboards, and crosstabs is impressive. I especially appreciate the options for setting up complex branching or skip logic, along with the ability to apply customized themes—those features are genuine value-adds. I also like the AI implementation that can generate custom surveys from a text prompt. On top of that, their support team is consistently helpful and maintains a very high standard. **What do you dislike about SurveyMonkey?** I feel they really should work on the UI elements, which look a bit outdated. The pricing also seems a bit on the higher side, especially for small businesses. **What problems is SurveyMonkey solving and how is that benefiting you?** This product supports my day-to-day data collection and makes it much easier to streamline and keep that information organized. It also gives me a reliable foundation for building genuinely complex forms, which I use to capture user responses across a range of tasks and workflows. Even when those forms include complex logic, the product’s performance is phenomenal. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes - [View SurveyMonkey pricing details and edition comparison](https://www.g2.com/products/surveymonkey/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-09-28+22%3A28%3A00+-0500&secure%5Bsession_id%5D=28c5ce30-f5d0-4a4d-aea3-8e67286364bb&secure%5Btoken%5D=a8eca6e7526c568750032e704fce83daeeb9771e9d43417110cf1f8f9b4f48fa&format=llm_user) ## SurveyMonkey Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,331 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,914 reviews)