SurveyMonkey Reviews & Product Details

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

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Languages Supported

Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malayalam, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil)

Solution Type

Best-of-Breed

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by SurveyMonkey.

Team Advantage

$30.00

Per User Per Month

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SurveyMonkey Integrations

(94)

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SurveyMonkey Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is SurveyMonkey, and what problem is it built to solve?

SurveyMonkey is an online survey and forms platform designed to help people gather insights so they can make decisions more quickly and confidently. It serves organizations of all sizes working to understand areas such as products, marketing, customer experience, and employee engagement.

What languages does SurveyMonkey support?

SurveyMonkey supports 56 languages, including English, Spanish, French, German, and Japanese, and others.

What company sizes and industries is SurveyMonkey the best fit for?

SurveyMonkey is used across a range of company sizes and industries, with the strongest fit reflected among small and mid-market organizations and in education, nonprofit, and healthcare settings.

Company size — Small businesses: A prominent group uses it for feedback collection, research, and operational surveys.
Company size — Mid-market: Teams use it for recurring employee, customer, and program feedback.
Industries — Education: Common uses include student feedback, training evaluation, and research.
Industries — Nonprofits: Organizations use it to gather stakeholder and community input.
Industries — Healthcare: Teams collect patient, employee, and service feedback.

How long does it take to implement SurveyMonkey across a team?

SurveyMonkey can be put into use quickly, with under a day the most common reported time to go live. Some teams report taking longer, particularly when setup extends beyond the initial survey build.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Less common
1–3 months	Occasional

What customer support options does SurveyMonkey provide, and how do users find the overall support experience?

SurveyMonkey provides support through its knowledge base, email/help desk, chat, and phone, including 24/7 live-rep support. The experience can be helpful and straightforward, though users also describe delays or difficulty getting assistance with complex setup and questions.

What is the experience like for teams switching to SurveyMonkey from another tool?

Switching to SurveyMonkey is often driven by the need for an easier interface, more flexible survey building, or stronger reporting and integration options. Teams moving from tools such as Google Forms, Microsoft Forms, and Qualtrics describe gaining more question types, survey logic, or analysis capabilities; others value a simpler setup or a more manageable cost. The transition can involve learning a different workflow, but the product is often described as approachable once teams get started.

What tools and platforms does SurveyMonkey integrate with, and how do these integrations help users get more value from the product?

SurveyMonkey offers 67 integrations, which can connect survey activity with tools for customer management, productivity, analytics, AI, and payments. Users describe using these connections to move responses into their existing work systems, share findings with colleagues, and continue analysis outside the survey platform.

CRM and marketing: Salesforce, Mailchimp
Spreadsheets and collaboration: Google Sheets, Microsoft Excel, Microsoft Teams, Slack, Outlook
Analytics and research: Power BI, SPSS
AI: Claude
Payments: Stripe

What features or capabilities could make SurveyMonkey even more useful?

SurveyMonkey could be more useful with stronger reporting and more flexible ways to shape surveys and team workflows. Common improvement requests include:

Make reports, charts, filters, and data exports easier to customize and interpret.
Offer more control over survey design, branding, and question formats.
Simplify advanced branching and logic, including more flexible question routing.
Make collaboration, shared access, and survey administration easier for teams.

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Varun L.

AI engineer

Computer Software

Small-Business (50 or fewer emp.)

11/2/2026

"Simple, reliable survey tool that gets the job done quickly"

4.5/5

What do you like best about SurveyMonkey?

What I like most about SurveyMonkey is how incredibly fast it lets you go from an idea to a live survey, without needing any design or technical skills. The pre-built template library is extensive and saves me a lot of time when I’m setting up customer feedback surveys or quick internal team check-ins. I also appreciate how straightforward the drag-and-drop question builder is, and that the finished survey looks clean and professional for respondents on both desktop and mobile devices. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The biggest drawback is the pricing structure, especially the limitations on the lower-tier plans. On the free version, the number of responses you can view is restricted, which pushes you into the paid tiers pretty quickly. On top of that, the cost scales up a lot if you need advanced features like logic branching or custom branding, particularly when multiple team members need access. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

The main problem SurveyMonkey solves for us is turning raw customer feedback into actionable data. Collecting opinions is straightforward, but making sense of hundreds of unstructured responses can be difficult and time-consuming. SurveyMonkey addresses this by offering built-in analytics, filtering, and cross-tabulation tools that help organize and interpret the results. For my workflow, the biggest benefit is that I can quickly generate clean charts and export trend reports for stakeholders without spending hours sorting through and organizing spreadsheets. Review collected by and hosted on G2.com.

Will M.

Growth Strategist

Mid-Market (51-1000 emp.)

Originally submitted 5/15/2026

"SurveyMonkey: Simple, reliable and easy to use"

5/5

What do you like best about SurveyMonkey?

SurveyMonkey is very easy to use and you can get a professional survey up and running quickly without much of a learning curve. The interface is straightforward, there are plenty of templates to get started with, and it has enough more advanced features when you need them without making the basic experience overly complicated.

It also integrates well with other business tools, which makes it useful beyond simply collecting responses. We’ve found it reliable and quick, and the reporting makes it easy to understand the results without having to spend ages analysing the data elsewhere.

It isn’t the cheapest option, particularly if you need some of the more advanced features, but if you’re using surveys regularly the time it saves makes it relatively easy to justify. The newer AI features are useful too, particularly for getting a first draft of a survey together and making sense of larger amounts of feedback.

Overall, it does what you need it to do and does it well. It’s easy to use, reliable and has enough depth for more sophisticated surveys when required. There are cheaper alternatives, but for regular business use it remains a solid choice. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The biggest downside is probably the pricing. A lot of the features you’re likely to want once you start using SurveyMonkey more seriously are reserved for the higher-tier plans, so costs can increase quite quickly.

There are also some limitations around design and customisation. You can create good-looking surveys easily, but if you want something completely bespoke or heavily branded, it can feel a little restrictive.

The reporting is good for everyday use, but for more detailed analysis you’ll probably still end up exporting the data elsewhere. Some of the integrations can also take a bit more work than you might expect, particularly if you’re trying to build more complex automated workflows.

The AI features are useful, but there’s still plenty of scope for them to do more with the data once responses start coming in, particularly around automatically identifying useful insights and recommending what to do next.

Support and onboarding could be better too. The basic product is easy enough to pick up yourself, but once you get into more advanced features it isn’t always obvious where to go for help. More proactive guidance and easier access to support would improve the experience. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey gives us a quick and simple way to get structured feedback from customers, employees or other groups without having to build something ourselves or manually pull all the responses together.

The main benefit is speed. We can put a survey together quickly, send it out and start seeing responses immediately. It means we can test an idea, understand what customers think or gather feedback before making a decision, rather than relying on assumptions or a handful of conversations.

It’s also easy enough that anyone in the business can use it without needing specialist research or technical skills. The reporting gives you a useful overview straight away, and you can export the data if you want to dig into it further.

Overall, it saves us time and makes it much easier to gather feedback consistently. We probably ask for feedback more often because SurveyMonkey makes the whole process relatively painless. Review collected by and hosted on G2.com.

Jamie G.

Product Marketing Manager

Small-Business (50 or fewer emp.)

Originally submitted 9/22/2026

"Effortless Surveys with Stellar AI Assistance"

5/5

What do you like best about SurveyMonkey?

I love the AI feature in SurveyMonkey that allows me to take a few brainstormed questions, copy and paste them, and then have SurveyMonkey create the survey for me automatically. It's pretty easy to use, and I like how it creates the survey so I just need to refine each question. The logic feature is also very beneficial as it helps to delve deeper into specific answers to questions and understand particular customer needs. Additionally, I enjoy the analyze feature, especially how SurveyMonkey presents the data with bar graphs and custom results, making it easier to spot trends and understand customer demographics. This helps in refining our product enhancement roadmap significantly. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

I did play a little bit with the AI features and the analyze tool, and I feel like it felt a little disjointed when I was working with those features. So maybe a refining or improvement in the AI suggestions area might help. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey helps us understand customer preferences and define demographics, aiding in creating a product road map. It automates survey creation, provides insights with logic and analysis features, and visualizes data with graphs. I don't have anything to do with pricing so I can't speak to the efficacy there. Our team also does not use any integrations with Survey Monkey so my review can't address integration. The performance of Survey Monkey has been very helpful for our day to day product alignment and roadmap development. Review collected by and hosted on G2.com.

Annika H.

Project Manager

Small-Business (50 or fewer emp.)

9/23/2026

"A reliable and user-friendly tool for market research"

4.5/5

What do you like best about SurveyMonkey?

It is easy to use and very user-friendly. We use SurveyMonkey every day for our market research, both on mobile phones when conducting interviews and for surveys sent out by email. It is quick to set up a survey, easy to use different types of logic, and simple to export the data to SPSS or Excel for further analysis. This makes it a very practical tool for our day-to-day work. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

There are two features we would really like to see improved. We often use SurveyMonkey on mobile phones when conducting interviews in public places, and it would be very useful to be able to use surveys offline when the internet connection is poor or unavailable.

We would also like to be able to upload videos directly into a survey. At the moment, we use YouTube when we need to include video content, which works, but being able to upload and show videos directly in the survey would make this much easier. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey gives us one tool for creating surveys, collecting responses and managing different types of data collection. We use it for email surveys, telephone interviews and face-to-face interviews, where our interviewers enter responses directly into the survey.

It also allows us to create quite complex surveys with different types of logic without making the survey difficult for the respondent. Once the data collection is complete, we can easily export the data to SPSS or Excel for further analysis.

For us, the main benefit is that the whole process is simple and efficient, from creating the survey and collecting responses to getting the data ready for analysis. Review collected by and hosted on G2.com.

Lee C.

Coordinator II

Enterprise (> 1000 emp.)

9/22/2026

"Easy to Use with Helpful Answer Suggestions and Excel Export"

4.5/5

What do you like best about SurveyMonkey?

I find it very easy to use, and I really like how it automatically suggests the kinds of answers I should include for each question. I also appreciate having different views, along with the option to export to Excel. Another feature I like is that I can copy entire surveys and customize the link name to fit what I need. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

I’m not a fan of the dashboard feature because it isn’t very intuitive, and after a while I stopped trying to use it. My biggest complaint, though, is the export to Excel feature. I really like having the option to export, but it still takes me a long time to turn the raw data into something that’s actually usable. In particular, I don’t like how multiple-choice questions come through in the export. The price is also high for users like me who usually only does 3-5 surveys per year. Review collected by and hosted on G2.com.

Shannon P.

Marketing and Communications Director

Mid-Market (51-1000 emp.)

Originally submitted 8/11/2021

"Easy To Use; Great Reporting"

4/5

What do you like best about SurveyMonkey?

We use SurveyMonkey regularly for a variety of purposes, from conducting large-scale surveys with our members to creating simple sign-up forms for events and programs on our campus. It’s easy to set up, customize, and share, making it a reliable tool for both more comprehensive surveys and quick registration needs. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

One limitation I’ve experienced is that, with my current subscription, only two computers can be signed in at a time. This can be inconvenient when multiple team members need access to the platform.

Another small but somewhat frustrating issue is the reporting download process. When you click the download button, the report doesn’t download directly to your computer. Instead, it first downloads within the SurveyMonkey platform, and then you have to download the file again from there. It’s a minor extra step, but it would be more convenient if reports could download directly to your computer. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey makes it easy for us to collect information and feedback from our members and community in an organized way. Instead of managing responses through emails, spreadsheets, or paper forms, we can create surveys and sign-up forms, distribute them to a large audience, and review the responses in one place. It also makes event registration and collecting feedback much more efficient. Overall, it saves our team time and gives us an easy way to gather and organize information that helps us better understand our members and their needs. Review collected by and hosted on G2.com.

Nicole H.

Workforce Development Coordinator

Public Safety

Small-Business (50 or fewer emp.)

Originally submitted 7/14/2026

"Effortless Survey Management with Robust Features"

5/5

What do you like best about SurveyMonkey?

I like how easy the whole SurveyMonkey platform looks and how easy it is to navigate around. The clean interface really stands out to me. I also appreciate that you can integrate Stripe payments into it, which is valuable for us since we're a small nonprofit with a limited budget. Having the list of my most recent surveys on the home page and the ability to create and sort them into folders makes it easy to find past survey topics. Organizing surveys into folders speeds up my work, especially since I only do some surveys annually. Plus, pulling data from multiple surveys in one place is convenient. The initial setup was very easy and can be done simply in ten to fifteen minutes, but you can also dive deeper into the features if needed. Overall, the platform gives us better control over surveys compared to Google Forms, especially with more options and skip logic. It’s also as easy to navigate or create new pages for longer surveys. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The one thing that I don't like is that if we send out a survey for, like, an event registration, and we don't have anyone register for it, I want a way to close the collector without having to delete the whole survey. So I want to be able to see that I have done a survey that it's closed even if no one has registered for it. And right now, I can't seem to find the option to close the collector on the analyze or publish survey page. So that would be a nice option. Review collected by and hosted on G2.com.

J H.

Professor

Enterprise (> 1000 emp.)

9/23/2026

"SurveyMonkey Makes Creating, Sending, and Analyzing Surveys Easy"

5/5

What do you like best about SurveyMonkey?

SurveyMonkey is a convenient way to create surveys to get feedback about any number of topics. It allows me to send out these surveys and analyze results. I love the different ways I can review the results too. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

I have had some trouble seeing open text responses in a cumulative way, but this may be more about me not being as familiar with the program. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

I am using SurveyMonkey to find out about what people in my organization need more information about -- I work in education, and I have sent out surveys to both students and faculty to get feedback about what has been missing from student orientation, e.g. We are trying to refine the orientation process for students to make them more informed based upon what they think they need to know. Review collected by and hosted on G2.com.

Alexis W.

Mid-Market (51-1000 emp.)

11/4/2026

"Easy Pocket Money, Frustrating Survey Disqualifications"

3.5/5

What do you like best about SurveyMonkey?

I like how convenient and straightforward SurveyMonkey is for earning a little extra money by completing surveys in my spare time. The mobile-friendly interface lets me answer questions smoothly without lag or formatting issues, and the personalized survey matching helps me spend less time getting disqualified. Setup was quick, and I could start browsing surveys within minutes. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The biggest annoyance is getting disqualified halfway through a survey after I’ve spent several minutes answering questions, with nothing to show for my time. I’d also like more frequent payouts or a lower cash-out threshold, since it can take a bit too long to earn enough for my daily treats. More variety in survey topics would keep things fresh, because answering similar corporate or demographic questions back to back can get tedious. Review collected by and hosted on G2.com.

Ross M.

Director

Mid-Market (51-1000 emp.)

9/22/2026

"Intuitive, Secure, and Highly Functional"

5/5

What do you like best about SurveyMonkey?

It’s intuitive to use, secure, and functional. I’ve only needed the help desk once, but speaking to a real person was brilliant—they helped me resolve my issue quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Not much to report. On one occasion, I ran into a minor customization restriction, but it has only been an issue so far when I cut and pasted an image and then had to adapt and crop it. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

I don’t have any business problems with it, per se - I mainly use it to run staff engagement surveys and to solicit Board feedback. For that purpose, it’s perfect. That said, I usually prepare my own reports and copy the graphs, so I don’t rely on their reporting functions very much. I also use it for community group feedback for a sports club Review collected by and hosted on G2.com.