Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"great survey platform!"
5/5
What do you like best about SurveyCTO?

We loved hop each quiz had its own category and how many different ways there were to send out and receive surveys. We loved how useful and helpful this could be in research and in business settings. Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

We didn't really like the lay out and how similar it was to other survey applications. We were hoping to see different things or different offers. Review collected by and hosted on G2.com.

Isabel O.
IO
Isabel O.
Research Analyst
Research
Mid-Market (51-1000 emp.)
"Great software for electronic surveys"
5/5
What do you like best about SurveyCTO?

Survey CTO provides a great platform for survey design. Having a good programmed survey can avoid many errors and save a lot of time when dealing with data. Survey CTO has great features that allow very advanced programming. Also, the team is very responsive and very willing to make improvements, Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

Honestly I am very happy with this software. The only thing would be the way some calculate fields are exported as strings, I had some other feed back but we have suggested some changes to Survey CTO and they have Incorporated them into their new platform (for example the way "Other" options work). Review collected by and hosted on G2.com.

MH
manazir h.
Small-Business (50 or fewer emp.)
"prdfjkdfjksdfksjsfkjk"
4.5/5
What do you like best about SurveyCTO?

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What do you dislike about SurveyCTO?

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Verified User in Government Administration
CG
Verified User in Government Administration
Enterprise (> 1000 emp.)
"Makes surveying so much simpler"
5/5
What do you like best about SurveyCTO?

My favorite thing about SurveyCTO is that almost all of its features are easy to learn. Anyone who knows how to use Excel should have no problem picking it up quickly. It makes powerful surveying tools easily accessible to people without programming experience, for example built in audio-recording to monitor surveyors, speed checks, and easy implementation and visualization of GPS data. Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

This is probably a function of the ease I mentioned previously, but there are some limitations compared to other platforms when it comes to repeating blocks, or reusing questions or sets of questions in different settings. Review collected by and hosted on G2.com.

Mike M.
MM
Mike M.
Senior Research Assistant
Research
Mid-Market (51-1000 emp.)
"Excellent solution for surveys in developing country context"
4.5/5
What do you like best about SurveyCTO?

We have implemented large household and individual level surveys for a number of projects in countries in sub-Saharan Africa. SurveyCTO builds upon the robustness of ODK to allow us to collect complex data without regular access to an internet connection. CTO takes care of server management for you, so you can focus on what's important.

The available functions enable a lot of flexibility to introduce randomization and preloaded data which has enabled us to implement some simple economic experiments on tablets in rural areas, which previously would have required laptops running custom software.

The support is also great, queries are responded to very rapidly which is great when you're operating on tight deadlines. The team is also very open to suggestions for improvements and actively solicits feedback from their users. Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

One area which could be improved is the survey management options available. While the server does allow for different user types, additional features to assign interviews to specific enumerators and 'send back' problematic cases would be very helpful in managing field operations. Review collected by and hosted on G2.com.

EM
Emmanuel M.
IT Consultant
Information Technology and Services
Small-Business (50 or fewer emp.)
"Excellent CAPI data collection service"
5/5
What do you like best about SurveyCTO?

This service is excellent in areas where it counts the most for a CAPI implementation: a reliable platform for online data collection. "Reliable" to us means zero data loss, zero downtime, and flexible survey instrument design.

As far as tech documentation is concerned, it is ODK-based so, on top of its basic help content, we can tap on existing ODK resources for additional help if needed, but this is rare. Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

The lack of a user account in between the access rights of a data manager and a form and data manager. There ought to be an account that allows access to datasets and downloading but not form management.

Also the limited visualization or chart options, which is just a basic daily tabulation chart of the live survey/ data collection. Review collected by and hosted on G2.com.

Verified User in Research
UR
Verified User in Research
Mid-Market (51-1000 emp.)
"Nothing comes close to SurveyCTO in terms of service, ease of use, functionality, and dependability."
4.5/5
What do you like best about SurveyCTO?

I have been managing household data collection activities in Uganda for three years. I have seen and used many different types of software, and nothing comes close to SurveyCTO in terms of service, ease of use, functionality, and dependability. Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

There are very few things that I could say that I dislike about the SurveyCTO platform. There are minor things in some of the formatting and functionality that I would tweak (which are mostly specific to my needs). I have a running 'wish list' with the developers and they have been very helpful in giving me useful 'workarounds' or incorporating suggestions into new realeases. Review collected by and hosted on G2.com.

Katriel F.
KF
Katriel F.
Student Researcher
Public Policy
Small-Business (50 or fewer emp.)
"SurveyCTO makes 90% of CAPI 90% easier"
5/5
What do you like best about SurveyCTO?

Very knowledgeable, very responsive support staff who will provide very customized and informed guidance, typically within 2 hours. Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

Documentation used to be somewhat fragmented and poorly organized but there is a marked improvement with the SurveyCTO version 2.0 console.

Adapting SurveyCTO to follow survey logic or ask question formats that its designers didn't have in mind requires considerable creative thinking and imposes certain hard barriers on what you can do. Review collected by and hosted on G2.com.

Perla V.
PV
Perla V.
Líder de proyecto
Research
Small-Business (50 or fewer emp.)
"Excellent option"
5/5
What do you like best about SurveyCTO?

Being able to simultaneously access all our data, the diversity of data quality controls and the excellent costumer service they provide! Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

That the platform and all its contents are only available in English. As it improves constantly, some of our personnel can't understand it right away. Review collected by and hosted on G2.com.

Verified User in Insurance
CI
Verified User in Insurance
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great mobile survey product"
5/5
What do you like best about SurveyCTO?

Once you get the hang of it, SurveyCTO is pretty easy to use and has a lot of powerful features. They're very serious about security and data quality, and the product is very robust. Even if your survey has hundreds of questions, it still loads quickly on an old Android phone. And their support is very helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about SurveyCTO?

I found designing the forms in Excel to be a bit intimidating at first, but within a day I got the hang of it and realized it's not as hard as it seems. But I think it would be easier to get started with an easier form designer, which I think they're working on. I think it's a bit hard to figure out how to use some of the advanced features (e.g. filtering options within a question depending on previous responses) on your own, but luckily they can help you with that stuff. Unfortunately, there's no iOS version, just web and Android (although you can access the web version on iOS). Review collected by and hosted on G2.com.