James C.

Global Salesforce Lead for Trimble Buildings Group

Mid-Market (51-1000 emp.)

12/26/2017

"Survey Force takes a Little Setup But Great Product"

5/5

What do you like best about Survey Force?

The product is integrated directly with Salesforce which is a huge plus, and once the page is created it is super easy to change different sections, questions, and get the surveys out to the customers in an expeditious fashion. Then you can link everything back to the case which is obviously the end goal, and everything for the end user becomes a one-stop shop. The price is obviously really awesome too, at $0. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

The setup is not exactly straightforward. There are multiple steps in creating a new page and a VF page so it's not a "pick up and go" type of product where if you're not technical, you're going to be to do this in an hour. Review collected by and hosted on G2.com.

Recommendations to others considering Survey Force:

Get someone technical to help you set up if you're not comfortable with VF and setting up pages Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

When a case is closed with a certain value, the goal is to elicit feedback from clients. Before this tool, the reps would have to try to ask the customers on the phone, which is obviously not ideal. This gets the feedback from the customer in a non obtrusive way, and then puts that information back in the case. Review collected by and hosted on G2.com.

Verified User in Writing and Editing

Small-Business (50 or fewer emp.)

2/15/2018

"What to use if you like feedback "

4/5

What do you like best about Survey Force?

This is a free and easy way to get customer response, that is also flexible in that we can modify existing code to suit our needs. The demos are great as well. This is a great starting point. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

If there is a way to tie these responses back to a customers' individual record, I haven't yet discovered how to do that. Still, free is free. Review collected by and hosted on G2.com.

Recommendations to others considering Survey Force:

If you're patient, you can do more with Survey Force than you can with many other apps that aren't free yet offer the same or lower levels of support. You can adjust code, as needed. There are still many error messages when we have kept the same procedures. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

We are able to get direct responses from customers regarding the questions we need answering. This is another line of defense to keep customer retention. Review collected by and hosted on G2.com.