# Best Feedback Analytics Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX). Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback. To qualify for inclusion in the Feedback Analytics category, a product must: - Centralize customer feedback collected from multiple sources and channels - Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends - Provide dashboards and visualizations for text data - Integrate with review sites, survey tools, or help desks through which users can source customer feedback ## Top Feedback Analytics Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,212 reviews) | Structured feedback collection with automated response analytics | "[Fast Idea-to-Live Surveys with Smart Logic Branching](https://www.g2.com/survey_responses/surveymonkey-review-12831740)" | | 2 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,990 reviews) | Multi-location review aggregation with AI-sentiment analytics | "[Centralized Citation Management with Superior Sync](https://www.g2.com/survey_responses/birdeye-review-12013597)" | | 3 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-channel VOC analytics with AI-driven text categorization | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" | | 4 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Digital friction diagnosis via tagless session replay | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 6 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Close-the-loop NPS with AI-driven driver analysis | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" | | 7 | [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) | 4.8/5.0 (199 reviews) | Named-employee review attribution with negative-feedback interception | "[Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost](https://www.g2.com/survey_responses/edge-review-13024000)" | | 8 | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5.0 (2,023 reviews) | Chat-style NPS and CSAT response collection | "[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)" | | 9 | [Chattermill](https://www.g2.com/products/chattermill/reviews) | 4.4/5.0 (236 reviews) | — | "[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)" | | 10 | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5.0 (329 reviews) | Behavioral session insights with intercept-survey feedback | "[Easy Setup, Clear Heatmaps and Session Recordings for Fast UX Insights](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12517804)" | ## How Many Feedback Analytics Software Products Does G2 Track? **Total Products under this Category:** 236 ### Category Stats (Jul 2026) - **Average Rating**: 4.6/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TheySaid (+0.5%) - Among all products in this category, TheySaid recorded the largest rating increase compared to last month *Last updated: July 02, 2026* ## How Does G2 Rank Feedback Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,200+ Authentic Reviews - 236+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Feedback Analytics Software Is Best for Your Use Case? - **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - **Highest Performer:** [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) - **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews) - **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews) - **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) --- **Sponsored** ### unitQ unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-02T12%3A09%3A19Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=134003&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics&secure%5Btoken%5D=243a1e2b4d95bf73c48e4f895d5fb655738cd954b889e7005862b80bf39dc53e&secure%5Burl%5D=https%3A%2F%2Funitq.com%2Fproduct&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Feedback Analytics Software Products in 2026? ### 1. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 23,212 **How Do G2 Users Rate SurveyMonkey?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind SurveyMonkey?** - **Seller:** [SurveyMonkey](https://www.g2.com/sellers/surveymonkey) - **Company Website:** https://www.surveymonkey.com/? - **Year Founded:** 1999 - **HQ Location:** San Mateo, CA - **Twitter:** @SurveyMonkey (42,887 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/surveymonkey/ (1,390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Teacher, Owner - **Top Industries:** Education Management, Hospital & Health Care - **Company Size:** 36% Small-Business, 34% Mid-Market #### What Are SurveyMonkey's Pros and Cons? **Pros:** - Ease of Use (345 reviews) - Ease of Creation (156 reviews) - Intuitive (110 reviews) - Simple (108 reviews) - Helpful (92 reviews) **Cons:** - Expensive (113 reviews) - Limitations (87 reviews) - Survey Issues (71 reviews) - Limited Features (67 reviews) - Limited Customization (60 reviews) ### What Do G2 Reviewers Say About SurveyMonkey? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SurveyMonkey, making survey creation and feedback collection quick and simple. - Users find **SurveyMonkey's ease of creation** exceptional, allowing for quick and user-friendly survey design without technical skills. - Users find SurveyMonkey to be **intuitive** , enabling easy feedback collection and comprehensive data analysis. - Users value the **simplicity** of SurveyMonkey for creating and analyzing surveys effortlessly, enhancing their feedback processes. - Users find SurveyMonkey **exceptionally easy to use** , benefiting from its free features and effective feedback collection. **Cons:** - Users find SurveyMonkey to be **expensive** , especially when seeking additional features or customization options. - Users find **SurveyMonkey's tiered plans limiting** , as essential features require payment, impacting smaller projects' access. - Users experience **survey issues** like limited customization, outdated workflows, and sluggish mobile performance, impacting their overall efficiency. - Users find the **limited features** in SurveyMonkey's lower-tier plans restrict their ability to gain detailed insights. - Users experience **limited customization** in SurveyMonkey, restricting creative freedom and making design control difficult without upgrades. #### What Are Recent G2 Reviews of SurveyMonkey? **"[Fast Idea-to-Live Surveys with Smart Logic Branching](https://www.g2.com/survey_responses/surveymonkey-review-12831740)"** **Rating:** 4.5/5.0 stars *— Felipe C.* [Read full review](https://www.g2.com/survey_responses/surveymonkey-review-12831740) --- **"[Build with AI Makes Survey Creation Fast and Effortless](https://www.g2.com/survey_responses/surveymonkey-review-12696624)"** **Rating:** 4.5/5.0 stars *— Chandra K.* [Read full review](https://www.g2.com/survey_responses/surveymonkey-review-12696624) --- #### What Are G2 Users Discussing About SurveyMonkey? - [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) - 6 comments - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [What is SurveyMonkey?](https://www.g2.com/discussions/what-is-surveymonkey) - 2 comments, 1 upvote - [Is SurveyMonkey safe to use?](https://www.g2.com/discussions/is-surveymonkey-safe-to-use) - 2 comments - [How do you write a good market research survey?](https://www.g2.com/discussions/how-do-you-write-a-good-market-research-survey) ### 2. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,990 **How Do G2 Users Rate Birdeye?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.7/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 9.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 48% Small-Business, 34% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye to be **easy to use and simple to navigate** , enhancing their experience with quick support and review management. - Users appreciate the **user-friendly interface** of Birdeye, making navigation and review management hassle-free. - Users find Birdeye's **review management features** invaluable for enhancing communication and boosting online reputation. - Users commend Birdeye for its **exceptional customer support** , facilitating smooth integration and effective client communication. - Users appreciate the **easy scheduling and communication** features of Birdeye, enhancing efficiency and user experience. **Cons:** - Users note the **missing features** in Birdeye, wishing for integrations like TikTok and other enhancements. - Users experience **slow UI performance and AI limitations** , expecting improvements for enhanced functionality and customer support. - Users find the **dashboard confusing** and face challenges with spam reviews, complicating their overall experience with Birdeye. - Users experience a **steep learning curve** with Birdeye's interface, requiring time to fully grasp its features. - Users note the **limited features** of Birdeye, expressing a desire for more inclusive options and enhancements. #### What Are Recent G2 Reviews of Birdeye? **"[Centralized Citation Management with Superior Sync](https://www.g2.com/survey_responses/birdeye-review-12013597)"** **Rating:** 5.0/5.0 stars *— Brandon P.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12013597) --- **"[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)"** **Rating:** 5.0/5.0 stars *— Ashley P.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10004271) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 3. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ **Average Rating:** 4.5/5.0 **Total Reviews:** 207 **How Do G2 Users Rate Medallia Customer Experience?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.4/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Medallia Customer Experience?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Company Website:** https://www.medallia.com/ - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,905 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Financial Services - **Company Size:** 64% Enterprise, 21% Mid-Market #### What Are Medallia Customer Experience's Pros and Cons? **Pros:** - Feedback Management (15 reviews) - Ease of Use (13 reviews) - Helpful (13 reviews) - Customer Support (10 reviews) - Insights Generation (10 reviews) **Cons:** - Steep Learning Curve (6 reviews) - AI Limitations (5 reviews) - Learning Curve (5 reviews) - Limitations (5 reviews) - Improvement Needed (4 reviews) ### What Do G2 Reviewers Say About Medallia Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users value the **closed loop feedback process** of Medallia Customer Experience, enhancing engagement at all organizational levels. - Users appreciate the **ease of use** of Medallia Customer Experience, highlighting its smooth setup and intuitive data analysis. - Users appreciate the **ease of use and thoughtful resources** in Medallia Customer Experience, enhancing data management and insights. - Users appreciate the **high touch client service** of Medallia, enhancing their experience and responsiveness to feedback. - Users value the **grounded insights and responsiveness** of Medallia Customer Experience, enhancing data democratization and stakeholder engagement. **Cons:** - Users face a **steep learning curve** with Medallia, struggling to navigate features and integrate data effectively. - Users feel Medallia's **AI limitations** hinder competitiveness and highlight the need for better onboarding in text analytics. - Users find the **learning curve challenging** , often feeling overwhelmed by the platform's many features and complexity. - Users often face **limitations in features** and complicated feedback flows, hindering timely insights and actions. - Users feel that **engagement reporting and onboarding processes** require improvements to enhance overall usability and effectiveness. #### What Are Recent G2 Reviews of Medallia Customer Experience? **"[A Powerful Platform to Centralize and Act on Customer Feedback](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116)"** **Rating:** 5.0/5.0 stars *— Santiago G.* [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116) --- **"[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)"** **Rating:** 5.0/5.0 stars *— Shivraj P.* [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963) --- #### What Are G2 Users Discussing About Medallia Customer Experience? - [What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) - [What is Medallia Customer Experience used for?](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) ### 4. [AskNicely](https://www.g2.com/products/asknicely/reviews) AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,029 **How Do G2 Users Rate AskNicely?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) **Who Is the Company Behind AskNicely?** - **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely) - **Company Website:** https://www.asknicely.com/ - **Year Founded:** 2014 - **HQ Location:** Portland, OR - **Twitter:** @asknicely (2,316 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ask-nicely/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 43% Small-Business #### What Are AskNicely's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Support (22 reviews) - Customer Feedback (16 reviews) - Helpful (14 reviews) - Easy Setup (11 reviews) **Cons:** - Difficult Reporting (6 reviews) - Limited Customization (6 reviews) - Survey Limitations (6 reviews) - Integration Issues (3 reviews) - Manual Processes (3 reviews) ### What Do G2 Reviewers Say About AskNicely? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AskNicely, benefiting from its user-friendly setup and automated question generation. - Users praise AskNicely's **exceptional customer support** , highlighting the responsive and helpful nature of their team. - Users value the **fast and effective feedback collection** by AskNicely, enhancing transparency and customer satisfaction measurement. - Users commend the **exceptional support** from AskNicely, maximizing value through regular check-ins and quick resolution of queries. - Users enjoy the **easy setup** of AskNicely, appreciating quick data integration and helpful support throughout the process. **Cons:** - Users find **difficult reporting** in AskNicely, noting sluggishness and lack of CRM integration hampers efficiency. - Users feel the **limited customization** in AskNicely restricts effective feedback management and hinders user experience. - Users find **survey limitations** frustrating, particularly with deleting contacts and sending shout outs efficiently. - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. - Users find the **manual processes** tedious, especially when managing contacts and reporting data efficiently. #### What Are Recent G2 Reviews of AskNicely? **"[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)"** **Rating:** 5.0/5.0 stars *— Raymond C C.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358) --- **"[Empowers Honest Feedback, Needs Better Shout-Out Simplicity](https://www.g2.com/survey_responses/asknicely-review-11868470)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-11868470) --- #### What Are G2 Users Discussing About AskNicely? - [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for) ### 5. [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 **How Do G2 Users Rate Glassbox?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.9/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 9.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Glassbox?** - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** https://www.glassbox.com/ - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital (1,803 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10491772/ (271 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Enterprise, 18% Mid-Market #### What Are Glassbox's Pros and Cons? **Pros:** - Ease of Use (210 reviews) - Session Replay (190 reviews) - Insights (174 reviews) - Helpful (132 reviews) - Customer Understanding (122 reviews) **Cons:** - Session Issues (70 reviews) - Not Intuitive (65 reviews) - Session Management (62 reviews) - Learning Curve (61 reviews) - Missing Features (54 reviews) ### What Do G2 Reviewers Say About Glassbox? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Glassbox, enabling immediate access to actionable insights without delays. - Users value the **robustness and integration** of Glassbox's session replay feature, enhancing issue resolution and analysis. - Users value the **immediate access to insights** with Glassbox, enabling timely interventions and effective revenue optimization. - Users find the **customer visibility** feature of Glassbox invaluable for effective troubleshooting and enhancing user experience. - Users value Glassbox for its **deep customer understanding** , enabling effective troubleshooting and validation of customer information. **Cons:** - Users experience **session issues** with links splitting and limited access to historical records causing frustration. - Users find the **navigation icons not intuitive** , making it difficult to understand their functions within Glassbox. - Users report **frustrating session management issues** with slow load times and frequent expiration, making usage challenging. - Users find the **learning curve steep** , expressing a need for better training and documentation to navigate complex features. - Users feel Glassbox lacks **customization options** for reports and funnel creation, limiting their analysis capabilities. #### What Are Recent G2 Reviews of Glassbox? **"[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)"** **Rating:** 4.0/5.0 stars *— Basma K.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) --- **"[Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays](https://www.g2.com/survey_responses/glassbox-review-11982027)"** **Rating:** 5.0/5.0 stars *— ADITYA T.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) --- #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for) ### 6. [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. **Average Rating:** 4.6/5.0 **Total Reviews:** 492 **How Do G2 Users Rate Resonate CX?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Resonate CX?** - **Seller:** [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) - **Company Website:** https://www.resonate.cx/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, Australia - **Twitter:** @ResonateAU (214 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resonate-solutions/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Store Manager, Store manager - **Top Industries:** Retail, Education Management - **Company Size:** 35% Small-Business, 35% Enterprise #### What Are Resonate CX's Pros and Cons? **Pros:** - Ease of Use (114 reviews) - Helpful (106 reviews) - Feedback Management (97 reviews) - Customer Feedback (95 reviews) - Insights Generation (42 reviews) **Cons:** - Scoring System Issues (43 reviews) - Inadequate Feedback (29 reviews) - Reporting Issues (20 reviews) - Survey Issues (19 reviews) - Not Intuitive (17 reviews) ### What Do G2 Reviewers Say About Resonate CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Resonate CX, simplifying reporting and enhancing customer experience management. - Users find Resonate CX to be a **helpful management tool** , enhancing team training and service experience insights. - Users value the **efficient feedback management** of Resonate CX, enhancing customer experience and reducing churn rates effectively. - Users find Resonate CX to be a **wonderful and empowering tool** for enhancing customer experience through actionable insights. - Users appreciate the **insights generation** of Resonate CX, gaining valuable data for improving their practices effectively. **Cons:** - Users face challenges with the **scoring system issues** , leading to inaccurate scores impacting their overall ratings. - Users face challenges with **inadequate feedback** due to delays and irrelevant responses impacting their experience. - Users face challenges with **false claims affecting NPS** and experience clunky stats that hinder effective issue reporting. - Users are frustrated by **survey issues** such as lack of visibility on opt-outs and limited comment requirements. - Users find the interface **not intuitive** , expressing challenges in navigation and understanding the information presented. #### What Are Recent G2 Reviews of Resonate CX? **"[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)"** **Rating:** 4.5/5.0 stars *— Verified User in Primary/Secondary Education* [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-10777418) --- **"[Simple Interface, Powerful Dashboards That Deliver Business Clarity](https://www.g2.com/survey_responses/resonate-cx-review-13001971)"** **Rating:** 4.5/5.0 stars *— Adam H.* [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-13001971) --- ### 7. [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. **Average Rating:** 4.8/5.0 **Total Reviews:** 199 **How Do G2 Users Rate Edge?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.3/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 9.4/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Edge?** - **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Year Founded:** 2019 - **HQ Location:** Elk Grove, US - **LinkedIn® Page:** https://www.linkedin.com/company/eyerate/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Budtender, General Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 65% Small-Business, 29% Mid-Market #### What Are Edge's Pros and Cons? **Pros:** - Helpful (110 reviews) - Customer Support (95 reviews) - Ease of Use (47 reviews) - Reviews (35 reviews) - Navigation Ease (26 reviews) **Cons:** - Poor Customer Support (8 reviews) - Delays (7 reviews) - Learning Curve (7 reviews) - Missing Features (7 reviews) - Review Management (6 reviews) ### What Do G2 Reviewers Say About Edge? *AI-generated summary from verified user reviews* **Pros:** - Users value the **helpful customer support** and motivating competitions that enhance employee engagement and performance. - Users commend the **rapid and efficient customer support** of Edge, praising quick responses and helpful representatives like Timber. - Users find Edge to be **very easy to use** , providing an effective experience with excellent customer support. - Users value **increased employee engagement** and the effortless navigation of Edge, leading to significantly boosted reviews. - Users value the **ease of navigation** in Edge, combined with prompt and helpful customer service experiences. **Cons:** - Users face **poor customer support** , struggling with complicated login issues and delayed assistance from support staff. - Users experience **delays** in deposits and transfers with Edge, impacting their overall satisfaction and usability. - Users find the **learning curve challenging** , especially with complexities like monthly caps and cash out limitations. - Users find the **missing features** of Edge frustrating, particularly regarding logging and review transfers. - Users experience **confusion in review management** , requiring support for resolving issues with employee review assignments. #### What Are Recent G2 Reviews of Edge? **"[A Great Asset for Resolving Client Issues and Boosting Google Ratings](https://www.g2.com/survey_responses/edge-review-12884201)"** **Rating:** 5.0/5.0 stars *— Darryl L.* [Read full review](https://www.g2.com/survey_responses/edge-review-12884201) --- **"[Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost](https://www.g2.com/survey_responses/edge-review-13024000)"** **Rating:** 5.0/5.0 stars *— Jared H.* [Read full review](https://www.g2.com/survey_responses/edge-review-13024000) --- #### What Are G2 Users Discussing About Edge? - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment ### 8. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,023 **How Do G2 Users Rate SurveySparrow?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.0/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind SurveySparrow?** - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Company Website:** https://surveysparrow.com/ - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow (904 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (398 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 25% Mid-Market #### What Are SurveySparrow's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (17 reviews) - User Interface (17 reviews) - Features (16 reviews) - Intuitive (15 reviews) **Cons:** - Poor Reporting (11 reviews) - Difficult Reporting (10 reviews) - Limited Customization (10 reviews) - Limited Reporting (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About SurveySparrow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SurveySparrow, enjoying quick setups and engaging, intuitive survey experiences. - Users find SurveySparrow **incredibly helpful** for conducting engaging surveys and enhancing customer satisfaction efficiently. - Users appreciate the **clean and engaging user interface** of SurveySparrow, which enhances survey creation and completion experiences. - Users love the **conversational interface** of SurveySparrow, enhancing engagement and providing an intuitive feedback collection experience. - Users love the **intuitive interface** of SurveySparrow, which simplifies survey creation and enhances engagement. **Cons:** - Users find the **reporting options limited** , making quick reviews and data exports inconvenient for daily use. - Users find **difficult reporting** with SurveySparrow, noting limited options and inconvenient setup for routine tasks. - Users find **limited customization** options frustrating, especially for advanced features and detailed reporting functionalities. - Users find the **reporting options limited** , lacking custom dashboards and advanced analytics for better insights. - Users note the **expensive pricing** for advanced features, making it challenging for enterprise-level use without higher-tier plans. #### What Are Recent G2 Reviews of SurveySparrow? **"[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)"** **Rating:** 4.5/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198) --- **"[SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback](https://www.g2.com/survey_responses/surveysparrow-review-12780059)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059) --- #### What Are G2 Users Discussing About SurveySparrow? - [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) - [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments ### 9. [Chattermill](https://www.g2.com/products/chattermill/reviews) Chattermill is the AI-native customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 236 **How Do G2 Users Rate Chattermill?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.4/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Chattermill?** - **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill) - **Company Website:** https://chattermill.com/ - **Year Founded:** 2015 - **HQ Location:** London - **Twitter:** @ChattermillAI (460 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9443815/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Retail, Financial Services - **Company Size:** 48% Mid-Market, 45% Enterprise #### What Are Chattermill's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Feedback Management (24 reviews) - Customer Insights (22 reviews) - Insights Generation (21 reviews) - Feedback (17 reviews) **Cons:** - Insufficient Information (8 reviews) - Not Intuitive (7 reviews) - AI Limitations (6 reviews) - Inaccuracy (6 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About Chattermill? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Chattermill, enabling them to quickly analyze customer feedback and insights. - Users appreciate the **real-time feedback capabilities** of Chattermill, allowing quick reactions to customer reviews effectively. - Users value the **customer insights** provided by Chattermill, enhancing service quality and decision-making with clear data. - Users value the **actionable insights** generated by Chattermill, significantly enhancing service quality and decision-making. - Users appreciate the **clean organization of reviews** in Chattermill, enhancing the analysis of customer feedback significantly. **Cons:** - Users note **insufficient information** for effective use, highlighting a steep learning curve and the need for better guidance. - Users find the interface **not intuitive** , requiring extra clicks to access insights and slowing down analysis. - Users note the **AI limitations** in Chattermill, desiring more intelligence and guidance for effective data analysis. - Users experience **inaccuracy issues** with AI tagging and sentiment analysis, leading to unreliable insights and misclassifications. - Users struggle with **complex usability** , finding it hard to navigate and access features effectively. #### What Are Recent G2 Reviews of Chattermill? **"[Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights](https://www.g2.com/survey_responses/chattermill-review-12772265)"** **Rating:** 4.5/5.0 stars *— Florent J.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265) --- **"[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)"** **Rating:** 4.0/5.0 stars *— Thomas Z.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099) --- #### What Are G2 Users Discussing About Chattermill? - [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment ### 10. [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers. **Average Rating:** 4.3/5.0 **Total Reviews:** 329 **How Do G2 Users Rate Hotjar by Contentsquare?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.8/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Hotjar by Contentsquare?** - **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare) - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @Contentsquare (6,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2566485/ (1,690 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Digital Marketing Specialist - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 52% Small-Business, 37% Mid-Market #### What Are Hotjar by Contentsquare's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (12 reviews) - Heatmaps (11 reviews) - Helpful (10 reviews) - Session Replay (10 reviews) **Cons:** - Limitations (5 reviews) - Expensive (4 reviews) - Missing Features (4 reviews) - Recording Issues (4 reviews) - Difficult Filtering (3 reviews) ### What Do G2 Reviewers Say About Hotjar by Contentsquare? *AI-generated summary from verified user reviews* **Pros:** - Users find Hotjar **easy to set up and understand** , aiding quick identification of UX improvements and business issues. - Users appreciate the **ease of use and insightful features** of Hotjar, facilitating quick UX improvements and business growth. - Users value the **comprehensive heatmaps** of Hotjar for gaining crucial insights into user interactions on their sites. - Users find Hotjar **helpful** for gaining insights into user interaction and swiftly resolving UX issues. - Users value the **detailed session recordings** from Hotjar, revealing crucial insights into user behavior and UX improvements. **Cons:** - Users find that **heatmap accuracy issues** and session recording limits hinder the effectiveness of Hotjar. - Users find Hotjar to be **quite expensive** , as pricing is not holistic and charging is per feature. - Users find the **missing features** in Hotjar, particularly limited analytics and alignment issues on heatmaps, frustrating. - Users face **recording issues** with restrictive limits and slow load times, complicating review and data analysis. - Users find the **difficult filtering** of Hotjar's session recordings can hinder effective data analysis and review. #### What Are Recent G2 Reviews of Hotjar by Contentsquare? **"[Clear UX Insights with Hotjar Heatmaps and Session Recordings](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12593286)"** **Rating:** 4.5/5.0 stars *— Kamala B.* [Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12593286) --- **"[Easy Setup, Clear Heatmaps and Session Recordings for Fast UX Insights](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12517804)"** **Rating:** 4.5/5.0 stars *— Kanti G.* [Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12517804) --- #### What Are G2 Users Discussing About Hotjar by Contentsquare? - [What is Hotjar used for?](https://www.g2.com/discussions/what-is-hotjar-used-for) - 1 upvote ### 11. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. **Average Rating:** 4.4/5.0 **Total Reviews:** 419 **How Do G2 Users Rate Calabrio ONE?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Calabrio ONE?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Company Website:** https://www.verint.com/ - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Workforce Analyst, Risk Investigator - **Top Industries:** Consumer Services, Hospital & Health Care - **Company Size:** 54% Mid-Market, 36% Enterprise #### What Are Calabrio ONE's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Features (39 reviews) - Efficiency (36 reviews) - Scheduling (30 reviews) - Customer Support (25 reviews) **Cons:** - Missing Features (20 reviews) - Poor Reporting (16 reviews) - Inadequate Reporting (15 reviews) - Not Intuitive (13 reviews) - Inaccurate Data Analysis (12 reviews) ### What Do G2 Reviewers Say About Calabrio ONE? *AI-generated summary from verified user reviews* **Pros:** - Users find Calabrio ONE to be **highly user-friendly** , streamlining processes and enhancing overall efficiency in workforce management. - Users highlight the **intuitive interface and strong forecasting** capabilities of Calabrio ONE, enhancing workforce management and analytics. - Users value the **high efficiency** of Calabrio ONE, streamlining workforce management and enhancing overall productivity effortlessly. - Users highlight the **strong scheduling capabilities** of Calabrio ONE, enhancing operational efficiency and agent performance management. - Users appreciate the **impeccable customer support** of Calabrio ONE, enhancing their overall experience and efficiency. **Cons:** - Users feel the **missing features** in Calabrio ONE limit detail in reports and delay access to recordings. - Users face challenges with **poor reporting** , finding it complex and often inaccurate, hindering effective data analysis. - Users express frustration over **inadequate reporting** features in Calabrio ONE, highlighting the need for improved detail and accuracy. - Users find Calabrio ONE's features to be **not intuitive** , struggling with complex reporting and unhelpful training resources. - Users experience **inaccurate data analysis** , leading to confusion and lack of trust in reporting and analytics capabilities. #### What Are Recent G2 Reviews of Calabrio ONE? **"[Calabrio ONE Makes Schedule Management Effortless with Reliable Real-Time Updates](https://www.g2.com/survey_responses/calabrio-one-review-12761859)"** **Rating:** 4.5/5.0 stars *— Yonis A.* [Read full review](https://www.g2.com/survey_responses/calabrio-one-review-12761859) --- **"[Effortless Scheduling with Some Connectivity Hiccups](https://www.g2.com/survey_responses/calabrio-one-review-12662134)"** **Rating:** 4.0/5.0 stars *— martino b.* [Read full review](https://www.g2.com/survey_responses/calabrio-one-review-12662134) --- #### What Are G2 Users Discussing About Calabrio ONE? - [What is Calabrio ONE used for?](https://www.g2.com/discussions/what-is-calabrio-one-used-for) - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [Is calabrio owned by Cisco?](https://www.g2.com/discussions/is-calabrio-owned-by-cisco) - [What does calabrio one do?](https://www.g2.com/discussions/what-does-calabrio-one-do) - [How much does calabrio cost?](https://www.g2.com/discussions/how-much-does-calabrio-cost) ### 12. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Featurebase?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly design** and enjoy the extensive features that enhance their feedback collection experience. - Users highlight the **ease of use** in Featurebase, making it intuitive and quick to integrate and utilize. - Users value the **ease of use and rich feature set** of Featurebase, streamlining their workflow effortlessly. - Users commend the **outstanding customer support** of Featurebase, consistently helpful and responsive to specific needs and requests. - Users appreciate the **intuitive feedback management** of Featurebase, fostering meaningful user engagement and insights. **Cons:** - Users find **missing features** like limited branding options and inadequate analytics, affecting overall usability and flexibility. - Users express frustration over the **limited features** in lower pricing tiers, hindering early-stage startups' access and scalability. - Users face several **limitations** with Featurebase, including bugs, lack of integrations, and restricted task management options. - Users find the **limited customization** options frustrating, wishing for more flexibility in branding and workflows. - Users find the **limited functionality** of Featurebase restricts customization and advanced features, impacting their overall experience. #### What Are Recent G2 Reviews of Featurebase? **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- ### 13. [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews) TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses **Average Rating:** 4.8/5.0 **Total Reviews:** 80 **How Do G2 Users Rate TheySaid?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.8/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind TheySaid?** - **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc) - **Year Founded:** 2023 - **HQ Location:** Palo Alto, California - **Twitter:** @TheySaidHQ (18 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/nuffsaid (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 32% Mid-Market #### What Are TheySaid's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Ease (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Insights Generation (1 reviews) **Cons:** - Data Visualization (1 reviews) - Difficult Reporting (1 reviews) - Limited Reporting (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About TheySaid? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **adaptive and coherent insights** provided by AI integration in TheySaid, enhancing their overall experience. - Users find TheySaid to be **easy and simple to use** , contributing to a great overall experience. - Users find the **ease of use** of TheySaid to be straightforward and enjoyable, enhancing their experience. - Users value the **efficiency** of TheySaid, finding it highly practical for various business needs. - Users value the **adaptive and insightful AI** of TheySaid, enhancing the overall experience with coherent responses. **Cons:** - Users feel that the lack of **visual graphics for reporting** in TheySaid limits data comprehension and insights. - Users find the **difficult reporting** features of TheySaid frustrating, as visual data graphics are lacking. - Users find the **limited reporting options** in TheySaid hinder effective data visualization and analysis. - Users find the **poor reporting** capabilities of TheySaid hinder effective data visualization and insights. #### What Are Recent G2 Reviews of TheySaid? **"[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12964734) --- **"[Gives insights on real customer voices on pricing](https://www.g2.com/survey_responses/theysaid-review-12970418)"** **Rating:** 5.0/5.0 stars *— Sohaib F.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418) --- ### 14. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 150 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (344 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 23% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of the Puzzel CX Platform, appreciating its simple interface and user-friendly design. - Users appreciate the **reliable and flexible contact centre solution** of Puzzel CX Platform, enhancing operational effectiveness and oversight. - Users commend the **exceptional customer support** from Puzzel, highlighting quick responses and valuable guidance throughout their experience. - Users highlight the **efficiency** of the Puzzel CX Platform, enabling effective management of complex call flows and operations. - Users value the **intuitive user interface** of Puzzel CX Platform, facilitating daily operations without overwhelming frontline staff. **Cons:** - Users note the **limited features** of Puzzel CX Platform, particularly in data insights and customization options. - Users note **limited customization** options within Puzzel CX, affecting reporting and overall functionality of the platform. - Users find the **complexity** of Puzzel CX Platform's setup and reporting features to be a significant challenge. - Users face a notable **learning curve** with the Puzzel CX Platform, making initial setups and feature mastery challenging. - Users experience **poor reporting** capabilities with Puzzel, needing manual work for comprehensive reports across multiple tools. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Valuable insights and the best support!](https://www.g2.com/survey_responses/puzzel-cx-platform-review-10422026)"** **Rating:** 5.0/5.0 stars *— Christina L.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-10422026) --- **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- ### 15. [Thematic](https://www.g2.com/products/thematic/reviews) Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi. **Average Rating:** 4.8/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Thematic?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.5/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 9.7/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Thematic?** - **Seller:** [Thematic](https://www.g2.com/sellers/thematic) - **Company Website:** https://www.getthematic.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @getthematic (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thematic-ltd/about (45 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Thematic's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (4 reviews) - Effective (3 reviews) - Insights Generation (3 reviews) - User Interface (3 reviews) **Cons:** - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Filtering Issues (1 reviews) - Inaccuracy (1 reviews) - Insufficient Information (1 reviews) ### What Do G2 Reviewers Say About Thematic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Thematic, enabling effortless access to insights and enhancing decision-making throughout the company. - Users commend Thematic's **exceptional customer support** , noting the team's accessibility and willingness to assist effectively. - Users praise Thematic for its **speedy data summaries and intuitive interface** , significantly enhancing analysis and decision-making. - Users value the **quick insights generation** from Thematic, enhancing decision-making and data analysis efficiency. - Users commend Thematic's **easy-to-use interface** , making theme management and report generation intuitive and efficient. **Cons:** - Users find the **complex setup** of Thematic time-consuming, making initial use of features challenging. - Users find the **difficult setup** process for Thematic to be time-consuming and complex, impacting their experience. - Users find the **filtering issues** tedious, as they must reselect filters for different data sets each time. - Users find Thematic's **inaccurate scoring mechanisms** difficult to understand, complicating their ability to measure impact effectively. - Users find Thematic's **scoring mechanisms difficult to understand** , complicating the assessment of impact on actions taken. #### What Are Recent G2 Reviews of Thematic? **"[Quick Insights and Actionable Themes with Excellent Support](https://www.g2.com/survey_responses/thematic-review-12066641)"** **Rating:** 5.0/5.0 stars *— Jin W.* [Read full review](https://www.g2.com/survey_responses/thematic-review-12066641) --- **"[Fast, Flexible Data Summaries That Save Time](https://www.g2.com/survey_responses/thematic-review-12220877)"** **Rating:** 4.5/5.0 stars *— Lynn S.* [Read full review](https://www.g2.com/survey_responses/thematic-review-12220877) --- #### What Are G2 Users Discussing About Thematic? - [What are thematic details?](https://www.g2.com/discussions/what-are-thematic-details) - [What is thematic used for?](https://www.g2.com/discussions/what-is-thematic-used-for) - [What is thematic analysis software?](https://www.g2.com/discussions/what-is-thematic-analysis-software) - [What is thematic software?](https://www.g2.com/discussions/what-is-thematic-software) ### 16. [OPINATOR](https://www.g2.com/products/opinator/reviews) Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate OPINATOR?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) **Who Is the Company Behind OPINATOR?** - **Seller:** [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041) - **Year Founded:** 2010 - **HQ Location:** Madrid, Community of Madrid - **Twitter:** @OPINATOR_CX (4,976 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opinator (61 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking - **Company Size:** 54% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of OPINATOR? **"[The Greatest Experience Management Solution](https://www.g2.com/survey_responses/opinator-review-4619775)"** **Rating:** 5.0/5.0 stars *— Juan Carlos D.* [Read full review](https://www.g2.com/survey_responses/opinator-review-4619775) --- **"[Taking our Experience Management to the Next Level!](https://www.g2.com/survey_responses/opinator-review-4617602)"** **Rating:** 5.0/5.0 stars *— Ralph V.* [Read full review](https://www.g2.com/survey_responses/opinator-review-4617602) --- #### What Are G2 Users Discussing About OPINATOR? - [What is OPINATOR used for?](https://www.g2.com/discussions/what-is-opinator-used-for) ### 17. [Canny](https://www.g2.com/products/canny/reviews) Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa **Average Rating:** 4.5/5.0 **Total Reviews:** 106 **How Do G2 Users Rate Canny?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) **Who Is the Company Behind Canny?** - **Seller:** [Canny](https://www.g2.com/sellers/canny) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @cannyHQ (4,432 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cannyhq (19 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 38% Mid-Market #### What Are Canny's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Features (8 reviews) - Customer Support (7 reviews) - Easy Integrations (6 reviews) - Feedback Management (6 reviews) **Cons:** - Idea Duplication (5 reviews) - Missing Features (5 reviews) - Integration Issues (3 reviews) - Integration Difficulty (2 reviews) - Learning Difficulty (2 reviews) ### What Do G2 Reviewers Say About Canny? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Canny, finding it simple and efficient for gathering feedback and ideas. - Users value Canny's **easy integration and powerful features** , alongside responsive customer support and a generous free tier. - Users highlight the **responsive customer support** of Canny, often citing prompt assistance and effective communication. - Users find Canny's **easy integrations** seamless, enhancing functionality and providing responsive support within the free tier. - Users find Canny invaluable for **efficient feedback management** , enhancing customer insights and feature prioritization. **Cons:** - Users desire a **feature to prevent idea duplication** to enhance usability and streamline feedback collection. - Users express frustration over **missing features** in Canny, including poor ticket merging, lack of text formatting, and complex integrations. - Users face **integration issues** with Canny, making connections with other software more challenging than expected. - Users face **integration difficulties** with Hubspot, needing stronger testing environments and a more cohesive mobile experience. - Users find Canny's interface **difficult to navigate** and struggle with spam and integration complexities. #### What Are Recent G2 Reviews of Canny? **"[Great Value for Money with Solid Integrations](https://www.g2.com/survey_responses/canny-review-12879541)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/canny-review-12879541) --- **"[Canny Is Easy to Use and Integrates Smoothly with Our Stack](https://www.g2.com/survey_responses/canny-review-12783317)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/canny-review-12783317) --- #### What Are G2 Users Discussing About Canny? - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) ### 18. [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. **Average Rating:** 4.6/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Bizrate Insights?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 6.4/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 7.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 6.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Bizrate Insights?** - **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) - **Company Website:** https://bizrateinsights.com - **Year Founded:** 1996 - **HQ Location:** Stamford, CT - **LinkedIn® Page:** https://www.linkedin.com/company/bizrateinsights/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Goods - **Company Size:** 53% Mid-Market, 24% Small-Business #### What Are Bizrate Insights's Pros and Cons? **Pros:** - Helpful (20 reviews) - Customer Feedback (18 reviews) - Ease of Use (14 reviews) - Feedback Management (13 reviews) - Insights (13 reviews) **Cons:** - Limitations (8 reviews) - Survey Issues (8 reviews) - Limited Customization (6 reviews) - Limited Data Analysis (5 reviews) - Missing Features (5 reviews) ### What Do G2 Reviewers Say About Bizrate Insights? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** and seamless feedback capture provided by Bizrate Insights. - Users value the **detailed customer feedback** from Bizrate Insights, which aids in improving their business effectively. - Users value the **ease of use** of Bizrate Insights, simplifying customer feedback tracking and reporting significantly. - Users value the **detailed feedback management** of Bizrate Insights, enabling continuous improvement based on customer reviews. - Users value the **actionable insights** provided by Bizrate Insights, enabling effective tracking of customer sentiment and performance improvement. **Cons:** - Users find **limitations in survey customization** and data access hindered by the platform's constraints, affecting their analytics experience. - Users express frustration with **survey design issues** and limitations that hinder the overall effectiveness of Bizrate Insights. - Users find **limited customization** in Bizrate Insights, particularly in survey elements and dashboard features, causing frustration. - Users find the **limited data analysis** in Bizrate Insights hinders deep insights into customer feedback and trends. - Users experience **missing features** , such as limited historical data and difficulties in analyzing complex customer journeys. #### What Are Recent G2 Reviews of Bizrate Insights? **"[A fantastic platform for customer insights](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)"** **Rating:** 5.0/5.0 stars *— Geoffrey N.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055) --- **"[Driving Smarter Decisions Through Customer Feedback](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)"** **Rating:** 4.5/5.0 stars *— J M.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216) --- ### 19. [Retently](https://www.g2.com/products/retently/reviews) Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior. **Average Rating:** 4.7/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Retently?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 6.7/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 7.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Retently?** - **Seller:** [Retently](https://www.g2.com/sellers/retently) - **Year Founded:** 2015 - **HQ Location:** Mountain View, California - **Twitter:** @retently (202 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6638191/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 38% Small-Business #### What Are Retently's Pros and Cons? **Pros:** - Automation (1 reviews) - Customer Support (1 reviews) - Effective (1 reviews) - Helpful (1 reviews) - Time-saving (1 reviews) ### What Do G2 Reviewers Say About Retently? *AI-generated summary from verified user reviews* **Pros:** - Users commend Retently for their **exceptional automation support** , consistently resolving issues beyond expectations and ensuring smooth survey responses. - Users commend the **exceptional customer support** from Retently, praising their responsiveness and proactive problem-solving efforts. - Users praise Retently for their **exceptional customer service** , consistently going above and beyond to assist clients. - Users highlight the **exceptional customer service** of Retently, with extremely responsive support and proactive solutions. - Users appreciate the **time-saving customer support** from Retently, efficiently resolving issues beyond expectations. #### What Are Recent G2 Reviews of Retently? **"[The System and its Support is on very high standard.](https://www.g2.com/survey_responses/retently-review-9886476)"** **Rating:** 5.0/5.0 stars *— Miha M.* [Read full review](https://www.g2.com/survey_responses/retently-review-9886476) --- **"[Retently - OUTSTANDING customer service](https://www.g2.com/survey_responses/retently-review-12119780)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/retently-review-12119780) --- #### What Are G2 Users Discussing About Retently? - [What is survey Survicate?](https://www.g2.com/discussions/retently-what-is-survey-survicate) - [How much does Wootric cost?](https://www.g2.com/discussions/how-much-does-wootric-cost) - [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) - 1 comment - [What does Retently do?](https://www.g2.com/discussions/what-does-retently-do) ### 20. [dropthought](https://www.g2.com/products/dropthought/reviews) DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels. **Average Rating:** 4.6/5.0 **Total Reviews:** 71 **How Do G2 Users Rate dropthought?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.8/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind dropthought?** - **Seller:** [DropThought](https://www.g2.com/sellers/dropthought) - **Year Founded:** 2011 - **HQ Location:** Santa Clara, California - **Twitter:** @dropthought (219 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/dropthought-inc/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Sports - **Company Size:** 75% Mid-Market, 17% Small-Business #### What Are dropthought's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Feedback Management (3 reviews) - Customer Feedback (1 reviews) - Customer Insights (1 reviews) - Customer Support (1 reviews) **Cons:** - Limited Customization (2 reviews) - Inadequate Feedback (1 reviews) - Layout Issues (1 reviews) - Review Management (1 reviews) - Scoring System Issues (1 reviews) ### What Do G2 Reviewers Say About dropthought? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Dropthought, facilitating real-time feedback and intuitive dashboard customization. - Users value the **easy-to-use dashboard** that effectively collects real-time feedback and insights from customers. - Users value the **real-time customer feedback** feature of Dropthought, enhancing insights and improving services effectively. - Users value the **easy dashboard** for real-time feedback, surveys, and insightful analytics to enhance services effectively. - Users appreciate the **quick and attentive customer support** at DropThought, enhancing their feedback quality experience. **Cons:** - Users find the **limited customization** of text layout restricts their ability to match personal design preferences. - Users find the **inadequate feedback** system unhelpful, as it minimizes the importance of constructive criticism. - Users find the **layout issues** frustrating, as customization options for text size and spacing are limited. - Users find the **smile and frown feedback system unhelpful** , as it undermines the value of negative comments. - Users find the **scoring system issues** undermine the value of negative feedback, complicating their feedback process. #### What Are Recent G2 Reviews of dropthought? **"[Working with Dropthought](https://www.g2.com/survey_responses/dropthought-review-10452885)"** **Rating:** 5.0/5.0 stars *— Dave F.* [Read full review](https://www.g2.com/survey_responses/dropthought-review-10452885) --- **"[Easy Real-Time Customer Feedback with Powerful Surveys, Dashboards & Text Analytics](https://www.g2.com/survey_responses/dropthought-review-12248318)"** **Rating:** 5.0/5.0 stars *— Alan S.* [Read full review](https://www.g2.com/survey_responses/dropthought-review-12248318) --- #### What Are G2 Users Discussing About dropthought? - [What is dropthought used for?](https://www.g2.com/discussions/what-is-dropthought-used-for) - 1 comment ### 21. [Customer Experience Solutions](https://www.g2.com/products/acf-technologies-customer-experience-solutions/reviews) Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Customer Experience Solutions?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Customer Experience Solutions?** - **Seller:** [ACF Technologies](https://www.g2.com/sellers/acf-technologies) - **Year Founded:** 2003 - **HQ Location:** Asheville, NC - **Twitter:** @ACF_Tech (462 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/acftechnologies/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 39% Mid-Market, 36% Enterprise #### What Are Recent G2 Reviews of Customer Experience Solutions? **"[Ideal platform to improve the customer experience](https://www.g2.com/survey_responses/customer-experience-solutions-review-8369621)"** **Rating:** 5.0/5.0 stars *— Gilberto C.* [Read full review](https://www.g2.com/survey_responses/customer-experience-solutions-review-8369621) --- **"[Manage and optimize your customers administrative processes.](https://www.g2.com/survey_responses/customer-experience-solutions-review-8284290)"** **Rating:** 4.5/5.0 stars *— Carene N.* [Read full review](https://www.g2.com/survey_responses/customer-experience-solutions-review-8284290) --- #### What Are G2 Users Discussing About Customer Experience Solutions? - [What is Q-Flow Platform used for?](https://www.g2.com/discussions/what-is-q-flow-platform-used-for) ### 22. [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews) Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis. **Average Rating:** 4.6/5.0 **Total Reviews:** 110 **How Do G2 Users Rate Enterpret?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Enterpret?** - **Seller:** [Enterpret](https://www.g2.com/sellers/enterpret-733ec72e-3cd6-4de8-990e-004c4a6e0c6a) - **Company Website:** https://www.enterpret.com/ - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @enterpret_ai (873 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enterpret/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 31% Enterprise #### What Are Enterpret's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Feedback Management (40 reviews) - Insights Generation (36 reviews) - Insights Analysis (25 reviews) - Customer Support (18 reviews) **Cons:** - Integration Issues (10 reviews) - Difficult Setup (9 reviews) - Steep Learning Curve (9 reviews) - Filtering Issues (8 reviews) - Inaccuracy (8 reviews) ### What Do G2 Reviewers Say About Enterpret? *AI-generated summary from verified user reviews* **Pros:** - Users praise Enterpret for its **ease of use** , enabling quick and efficient insights without complex setups. - Users love the **feedback management capabilities** of Enterpret, enabling data-driven insights and quick pattern recognition from user input. - Users value the **powerful insights generation** of Enterpret, enabling quick visualization of trends and feedback synthesis. - Users value the **insightful analysis** provided by Enterpret, enabling deep understanding of customer feedback and issues. - Users praise Enterpret's **top-notch customer support** , valuing quick responses and effective issue resolution from the team. **Cons:** - Users experience **integration issues** with Enterpret, making it challenging to connect with existing tools and systems. - Users find the **difficult setup** of Enterpret challenging, hindering effective integration and utilization across teams. - Users note a **steep learning curve** with Enterpret, requiring time and effort to fully realize its potential. - Users find the **filtering options overwhelming** , making it hard to extract actionable insights from available data. - Users frequently face **inaccurate information** from Enterpret, leading to confusion and reliability concerns in data interpretation. #### What Are Recent G2 Reviews of Enterpret? **"[Smart, Analytical, and Searchable User Feedback Library](https://www.g2.com/survey_responses/enterpret-review-12257712)"** **Rating:** 5.0/5.0 stars *— Marko A.* [Read full review](https://www.g2.com/survey_responses/enterpret-review-12257712) --- **"[Cuts down manual review time significantly](https://www.g2.com/survey_responses/enterpret-review-12349543)"** **Rating:** 4.0/5.0 stars *— Scott W.* [Read full review](https://www.g2.com/survey_responses/enterpret-review-12349543) --- ### 23. [Survicate](https://www.g2.com/products/survicate/reviews) Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter. **Average Rating:** 4.6/5.0 **Total Reviews:** 199 **How Do G2 Users Rate Survicate?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 7.0/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Survicate?** - **Seller:** [Survicate](https://www.g2.com/sellers/survicate) - **Company Website:** https://survicate.com - **Year Founded:** 2013 - **HQ Location:** Warsaw, MA - **Twitter:** @Survicate (12,830 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3210935/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 42% Mid-Market #### What Are Survicate's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Survey Management (19 reviews) - Customer Support (18 reviews) - Easy Integrations (15 reviews) - Integrations (14 reviews) **Cons:** - Survey Issues (12 reviews) - Limitations (11 reviews) - Limited Customization (8 reviews) - Survey Limitations (8 reviews) - Missing Features (7 reviews) ### What Do G2 Reviewers Say About Survicate? *AI-generated summary from verified user reviews* **Pros:** - Users find Survicate to be **intuitive and easy to use** , streamlining the survey creation and analysis process effectively. - Users appreciate the **robust survey management** features of Survicate, enhancing feedback collection and insights gathering seamlessly. - Users commend Survicate's **stellar customer support** , consistently finding the team helpful and responsive to their needs. - Users value the **multiple easy integrations** of Survicate, enhancing their workflow with seamless connections to other tools. - Users appreciate the **easy integrations** of Survicate, enhancing functionality with tools like Marketo and Salesforce. **Cons:** - Users experience **audience targeting limitations** and rigidity in customization, affecting overall functionality and mobile efficiency. - Users experience **targeting and customization limitations** with Survicate, affecting usability and flexibility for surveys. - Users find **limited customization** in Survicate restricts their ability to tailor surveys and enhance audience targeting effectively. - Users note **survey limitations** like costly plans and restricted customization options that hinder optimal data collection. - Users find **missing features** in Survicate, such as limited customization options and audience targeting capabilities. #### What Are Recent G2 Reviews of Survicate? **"[It Makes Wellness Feedback and Survey Management Simple and Organized](https://www.g2.com/survey_responses/survicate-review-12858493)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/survicate-review-12858493) --- **"[User-Friendly Survey Platform with Powerful Integrations and AI Form Creation](https://www.g2.com/survey_responses/survicate-review-12789234)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/survicate-review-12789234) --- #### What Are G2 Users Discussing About Survicate? - [What is Survicate used for?](https://www.g2.com/discussions/what-is-survicate-used-for) ### 24. [Revuze](https://www.g2.com/products/revuze/reviews) Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optimize eCommerce performance. Leveraging advanced AI and machine learning, we transform e-comm, social and survey data into a unified Voice of Customer (VoC), with the highest level of accuracy and integrity, resulting in products that consumers love and appreciate. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Revuze?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Revuze?** - **Seller:** [Revuze](https://www.g2.com/sellers/revuze) - **Year Founded:** 2013 - **HQ Location:** Palo Alto , US - **Twitter:** @revuze (733 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/revuse-technology/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 18% Small-Business #### What Are Revuze's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Ease of Use (4 reviews) - Insights Generation (4 reviews) - Easy Setup (3 reviews) - Helpful (3 reviews) **Cons:** - Limitations (2 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Revuze? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and knowledgeable customer support** of Revuze, enhancing their overall experience and satisfaction. - Users commend the **ease of use** of Revuze, highlighting its user-friendly interface and efficient setup process. - Users value the **detailed insights generation** from Revuze, enhancing their understanding of customer feedback and sentiment. - Users appreciate the **easy setup** of Revuze, highlighting its quick and efficient implementation process. - Users commend Revuze for its **helpful support** and consistent delivery of reliable, insightful data and reviews. **Cons:** - Users find Revuze a **costly solution** with limited market availability and review depth, hindering trend detection. - Users find Revuze to be a **quite expensive solution** , with limited availability in certain markets impacting accessibility. #### What Are Recent G2 Reviews of Revuze? **"[Revuze Makes Sentiment and Trend Analysis Easy for Smarter Product Development](https://www.g2.com/survey_responses/revuze-review-12347823)"** **Rating:** 5.0/5.0 stars *— Uroš G.* [Read full review](https://www.g2.com/survey_responses/revuze-review-12347823) --- **"[Revuze Delivers Reliable Review Data with Proactive, Flexible Support](https://www.g2.com/survey_responses/revuze-review-12386138)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/revuze-review-12386138) --- #### What Are G2 Users Discussing About Revuze? - [What is Revuze used for?](https://www.g2.com/discussions/what-is-revuze-used-for) - 1 comment ### 25. [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews) Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. **Average Rating:** 4.6/5.0 **Total Reviews:** 265 **How Do G2 Users Rate Medallia Agent Connect?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Medallia Agent Connect?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,905 employees on LinkedIn®) - **Phone:** 650-321-3000 **Who Uses This Product?** - **Who Uses This:** Customer Advocate, Customer Champion - **Top Industries:** Retail, Consumer Services - **Company Size:** 54% Mid-Market, 38% Small-Business #### What Are Medallia Agent Connect's Pros and Cons? **Cons:** - Expensive (1 reviews) - Expensive Features (1 reviews) - Improvement Needed (1 reviews) - Poor Customer Support (1 reviews) - Poor Management (1 reviews) ### What Do G2 Reviewers Say About Medallia Agent Connect? *AI-generated summary from verified user reviews* **Cons:** - Users express dissatisfaction with the **expensive auto-renewal practices** of Medallia, feeling neglected and ignored during contract revisions. - Users express frustration over **expensive features** and unexpected price increases, feeling undervalued as long-term clients. - Users express **disappointment with auto-renewal processes** and lack of communication regarding contract adjustments in Medallia Agent Connect. - Users express frustration over **poor customer support** , feeling neglected during important account renewal processes at Medallia. - Users express disappointment in **poor management** due to uncommunicated renewals and lack of support for smaller accounts. #### What Are Recent G2 Reviews of Medallia Agent Connect? **"[Effortless to Use, with Helpful Reminders Like Birthdays](https://www.g2.com/survey_responses/medallia-agent-connect-review-12662489)"** **Rating:** 4.5/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/medallia-agent-connect-review-12662489) --- **"[Streamlined Customer Feedback and One-on-One Meetings with Helpful QA Forms](https://www.g2.com/survey_responses/medallia-agent-connect-review-12478768)"** **Rating:** 4.5/5.0 stars *— Don E.* [Read full review](https://www.g2.com/survey_responses/medallia-agent-connect-review-12478768) --- ## What Is Feedback Analytics Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Feedback Analytics Software? - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [Text Analysis Software](https://www.g2.com/categories/text-analysis) - [Experience Management Software](https://www.g2.com/categories/experience-management)