What do you dislike about SurgeGraph?
I purchased an LSIGraph Agency Lifetime plan in 2022. During the 2023 migration to SurgeGraph, the implication was that existing plans would carry over. They never sent formal notice to customers that it wouldn't. When I requested my lifetime plan be honored, they refused- and would not honor the compensation.
Instead, they gave an Adobe Analogy which was in my opinion inaccurate at best and dishonest at worst:
They claimed it's like Adobe Creative Suite 5-old license works on old software, doesn't transfer to new. But that comparison is flawed because:
-They didn't explicitly state lifetime plans wouldn't transfer ( or send formal notice to lifetime customers that it wouldn't)
- I paid for lifetime access based on a product that existed
- Now they're retroactively denying that commitment
"v1 Access Available to You" - Another Misleading Offer
The Support Team told me: "you can still log in to the previous version of the app at v1.app.surgegraph.io and use topic discovery there. That stays available to you regardless of which direction you go on the plan."
I tried. It's a paywall. Nothing is "available" - it's blocked behind a subscription wall.
Their compensation amounts to:
No genuine compensation - They offered 30% off annual plans. That means paying forever instead of the lifetime I purchased in 2022. That's not compensation - it's insult to injury.
Access to an old platform they said was free (it's not)
A refusal to honor the lifetime plan I purchased
Gaslighting about why they won't honor it (per my experience)
Business model prioritizes profit over integrity- They break commitments when convenient and gaslight customers who call them out.
Can't be trusted with long-term commitments - If they won't honor lifetime plans from their own previous product, they won't honor them in the future either.
Don't use this company. Their features don't matter if you can't trust them. Review collected by and hosted on G2.com.