The best solution for supporting customers with complex web journeys
08/15/2021
"There is no lag or loss of quality. You can customize it easily. There are ample amount of options to keep the security and compliance department happy.
The support department and clients love the quality of support provided."
"Technical point of view
- So easy & fast implementation. I don't need change our website.
- Powerful APIs with good documents, I made a site in a few days using it.
- Secure architecture and functions, I can do masking of personal information.
- No installation, our customer don't need additional installation.
- Fast performance"
"It is very easy to start a co-browsing session so that we can immediately see where a customer is having issues and solve them quickly. Not needing to download any software is also a key benefit given our strict IT security rules."
"There are lots of co-browsing capabilities available today, especially as Covid has forced us all to be remote. Surfly is different. It enables a business to work directly with its customer rather than passing the control back and forth. Through its capabilities, businesses can not only train their own staff better, but, provide more personalized customer service by being able to go onto the..."
Member of the Liquidity Management Working Group - Banking
Easy-to-use co-browsing tool directly running in the browser
08/16/2021
"Co-browsing tool which runs directly in the browser - no additional software needs to be implemented, neither on the agent's nor on the customer's side
Easy-to-use
Reduced to what is really necessary
Combination of screen sharing, drawing while sharing, video chat, chat and document exchange
Out of the box usage - it's a complete product
Easy configuration options, like customisation of UI or..."
"I like how easy it is to use and get started. Also the control-switching is easy. The user, i.e. a customer, is always in control.
And the performance is great. Many features allow to really collaborate with customers and business partners.
It seems the technical solution is much better than comparable services which rely on sharing screens or pixels."
A hassle-free solution that is friendly to use, easy to integrate, and affordable to adopt.
05/25/2020
"Universal browsing with video chat and document upload/download is a perfect combination for digital insurance! And I think the free trial and online resource is really helpful for early evaluation."
A perfect application to hold remote conversations with our customers.
09/25/2019
"I like how it allows me to serve my clients and give them the attention they deserve, I like that it has improved my sales on a large scale is an application that has a friendly friendly interface, where it allows to share screens with customers and that makes the advice Be more explanatory, I am in love with this software for the simple reason that my sales can be made from my workplace."