The ease of use, plug n play, no complex integrations required. One can start using in quick time. Review collected by and hosted on G2.com.

Didn't find anything that posed an issue Review collected by and hosted on G2.com.

It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment. Review collected by and hosted on G2.com.

The Surfly team is working with me on how passwords won't get saved within a session. Review collected by and hosted on G2.com.

It enhances our existing experience on our own platform since we can video chat while collaborating with our team. The best part is that we don’t have to download or integrate anything; it just works on top of our existing platform. Review collected by and hosted on G2.com.

I am completely satisfied with this solution Review collected by and hosted on G2.com.

Easy or integration, robust feature set. Review collected by and hosted on G2.com.

API Documentation is not as easy to navigate as I would like. As a result, I sometimes need to open tickets with support. The support line is very responsive. Review collected by and hosted on G2.com.

Surfly is very easy to set up and integrate to our web service. Great support from their side. Clients appreciate an opportunity to have a live contact with a possibility of shared control over the web page. Review collected by and hosted on G2.com.

There are some minor issues with Safari optimisation Review collected by and hosted on G2.com.

Surfly convinced us from day one and since then, we didn't get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly - our customers, very happy. Review collected by and hosted on G2.com.

The worst part of the whole partnership was COVID-19, because this prevented us from seeing the Surfly team in real life and not just via web sessions. Review collected by and hosted on G2.com.

Easy to use, especially for the customer. Purely browser-based software is the way to go here. Review collected by and hosted on G2.com.

Turning on the camera is a bit of a hassle. Maybe the agent should have the option of requesting the camera to be turned on? Review collected by and hosted on G2.com.

Simplicity of connecting with an online prospect. Ability to visit 3rd party sites and return in the same session. Review collected by and hosted on G2.com.

Having to put a piece of code and simple chan get onto a customer's website to place a click to call/connect button. Whilst this is simple to do, it does discourage users that have locked down environments. It's also reasonable expensive in comparision to other toolsets Review collected by and hosted on G2.com.

Technical point of view

- So easy & fast implementation. I don't need change our website.

- Powerful APIs with good documents, I made a site in a few days using it.

- Secure architecture and functions, I can do masking of personal information.

- No installation, our customer don't need additional installation.

- Fast performance Review collected by and hosted on G2.com.

They don't have cloud region in the Korea. Review collected by and hosted on G2.com.

Regular security/feature updates, incredible customer service and ease of use. Review collected by and hosted on G2.com.

Nothing to dislike, I really cant think of any downsides. Review collected by and hosted on G2.com.