FM

Fatma M.

Mid-Market (51-1000 emp.)

3/23/2023

"Super easy to use"

4.5/5

What do you like best about Surfly?

- The ease of installation

- We were able to implement the solution in our CRM in 2 days

- Fulfills all compliance criteria

- Supports third party web apps, example:payment portals Review collected by and hosted on G2.com.

What do you dislike about Surfly?

- The support hours could be increased,, Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Small-Business (50 or fewer emp.)

4/18/2023

"Streamlines our company interactions immensely"

4.5/5

What do you like best about Surfly?

Super simple and easy to set up. There were no issues with getting everyone on board. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

It is not a program that everyone is familiar with. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/17/2021

"An amazing tool to collaborate with my team and review assets with clients."

5/5

What do you like best about Surfly?

I really like that I can review design assets with my team on our online tool; it helps me give feedback to my team and switch control whenever necessary. Also, Surfly shows content in its full resolution, unlike screen sharing tools. This is a key factor for us as designers. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

No issues with the solution so far. I am satisfied with the solution. Review collected by and hosted on G2.com.

MC

Mounika C.

Cloud Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

2/3/2022

"Web Session Sharing and Knowledge Transfer using Surfly in my Organization"

3.5/5

What do you like best about Surfly?

Surfly is best when it comes to remote access, session takeover, and team collaboration platform. It has a user-friendly interface that establishes quick connectivity and session restoration in case of page failover. Handling our private sessions is safe, and it offers compatibility to various devices for joining the session. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Since its web-based session management platform, slight connectivity issues can impose significant session timeout. Few of our AWS platform webpages are not accessible, and its interface is slow at times. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

We schedule our Session Sharing and Knowledge Transfer process through Superfly for our Team members and new joiners. Its support features are superb and offer an ideal solution for our requirements to organize a group collaboration activity. Through the common link provided by Surfly, we can invite our organization's associates to gather in an intuitive platform that is both appealing and compatible with many devices. Annotations are easy, and the Host can grant control to other members during their input sharing and feedback timeline. We can also share our supporting files with our attendees in a secure manner, thanks to its brilliant offline file-sharing features. Review collected by and hosted on G2.com.

RJ

Rounika J.

Senior Enterprise Sales Consultant

Small-Business (50 or fewer emp.)

10/11/2022

"Not a great UI or feature."

3/5

What do you like best about Surfly?

Confidential information masking gives us a great amount of assurance in terms of security. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

They don't support contextual assistance through live chat or role-based access control Review collected by and hosted on G2.com.

RS

Roberto S.

Enginner

Small-Business (50 or fewer emp.)

10/12/2022

"have good design in tshirt"

5/5

What do you like best about Surfly?

minimalism concept in the website make easier to see information Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Yhe format of prices look like thousand on behalf of a couple of dollars Review collected by and hosted on G2.com.

MT

Michael T.

Managing Director

Small-Business (50 or fewer emp.)

12/14/2021

"Enhancing Customer Experience Through Surfly"

5/5

What do you like best about Surfly?

The easy with which one can get started and navigate on Surfly is amazing, and the outcomes are great. This is an excellent tool for improving customer experience. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Nothing seems missing from the product at this stage. I am yet to find what I don't like that is not useful in the target market. This is a great tool to enhance customer experience. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

Depending on your industry, you may use Surfly for many uses such as the following:

1. On boarding clients, including completing and signing documents such as loan agreements, insurance applications, sales and purchase agreements etc.

2. Addressing customer queries at branch networks without the customer having to visit a branch

3. Addressing customer queries through call centre operations

4. Advising clients on product features during a sales process, including in retail sales and high value products like motor vehicle sales

5. For insurance companies, engaging clients at claims stage for faster processing

6. For banks, engaging clients for faster query resolution on loans, transactional accounts etc

7. Many other applications in various indistries that require client contact/engagement and building trust as you may see appropriate to enhance client experience. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

Enhancing customer experience in sales and client servicing, and ultimately improving and sustaining revenue through increased sales success and customer retention. The Surfly customer engagement tool has capacity to imporve customer lifetime value through client satisfaction, which is an important metric in measuring business performance. The ability and flexibility of the Surfly customer engagement tool to apply in many user cases in multiple industries is excpetional. Review collected by and hosted on G2.com.

MK

Marcus K.

Member of the Liquidity Management Working Group

Mid-Market (51-1000 emp.)

8/16/2021

"Easy-to-use co-browsing tool directly running in the browser"

5/5

What do you like best about Surfly?

Co-browsing tool which runs directly in the browser - no additional software needs to be implemented, neither on the agent's nor on the customer's side

Easy-to-use

Reduced to what is really necessary

Combination of screen sharing, drawing while sharing, video chat, chat and document exchange

Out of the box usage - it's a complete product

Easy configuration options, like customisation of UI or switching on/off optional features like video chat or handing of the control Review collected by and hosted on G2.com.

What do you dislike about Surfly?

There is nothing to dislike about Surfly's co-browsing. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

If you're searching for a co-browsing tool to share the browser window's content, you find it at Surfly. If you're searching for a support tool to share all applications and windows of the client's machine, Surfly is not the right choice - Surfly focuses on data privacy. Thus, only the relevant content gets shared. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

Far better communication with customers. Speeding up the support. Co-browsing integrated into the platform. Review collected by and hosted on G2.com.

UG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

8/6/2021

"Surfly is a super easy way to quickly collaborate on the web, without any hassle"

5/5

What do you like best about Surfly?

-Ease of use: there's no need to set anything up, it just works right after you sign up!

-Freedom: what I love is that co-browsing with Surfly isn't restricted to certain pages. My colleagues and I enjoy collaborating anywhere and everywhere on the web

-Visual: the fact that you can easily switch between video and the webpage you're viewing, but also that you can highlight anything on the page in real time while talking about it

-Probably my favorite feature is the ability to pass control to other people on the session Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Haven't discovered anything during my usage Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

Just go ahead and try it out if you aren't fully sure! It's super easy and would only take a few minutes Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

Actively collaborating with colleagues on the web in a quick and easy way. Without the hassle of setting anything up as well as in a much smoother way than screen sharing. We often experienced lag and low-resolution issues while trying to achieve the same thing with Zoom or Google Meet. Review collected by and hosted on G2.com.

UT

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

9/8/2021

"Amazing new digital experience"

5/5

What do you like best about Surfly?

The ability to co-browse, particularly in the post-Covid world, is a game changer; usually this entails downloading some software onto your computer, and struggling with tech issues. For Surfly, it's as simple as just sharing a link - which not only is faster and less cumbersome, it also means I can collaborate with others who might be less technically savvy. Surfly makes remote work even more achievable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Free trial is great, but you need to use it frequently enough to make the price tag make sense. Review collected by and hosted on G2.com.