--- title: Surfly Reviews meta_title: 'Surfly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 100 reviews by the users' company size, role or industry to find out how Surfly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 100 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Surfly Reviews **Vendor:** Surfly **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.8/5.0 **Total Reviews:** 100 ## About Surfly Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  ## Surfly Reviews ### 1. Not a great UI or feature. **Rating:** 3.0/5.0 stars **Reviewed by:** Rounika J. | Senior Enterprise Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Surfly?** Confidential information masking gives us a great amount of assurance in terms of security. **What do you dislike about Surfly?** They don't support contextual assistance through live chat or role-based access control **What problems is Surfly solving and how is that benefiting you?** Easing the form filling journey-assistance. Saves lot of time and reduces the iterations. ## Surfly Discussions - [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) - 1 comment, 1 upvote - [View Surfly pricing details and edition comparison](https://www.g2.com/products/surfly/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+05%3A53%3A08+-0500&secure%5Bsession_id%5D=ff9c256a-70ba-4d49-b560-74fc12e7f620&secure%5Btoken%5D=07ea2fe2aa6f3a2b3a19e8e7282df583df31c55a680562ce2cec9bc29f2d8a70&format=llm_user) ## Surfly Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Instant Messaging **Presenter Tools** - Live Preview - Remote Control - Switch Presenter **Administration** - Screen Sharing - File Sharing - Session Recording - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Content Management** - File Sharing - Document Collaboration **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing - Video Streaming - Two-Way Audio & Video - Conferencing **Security** - Data Security - Data Masking **Productivity Tools** - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Application Tools** - Password Protection - Video Call Recording - In-Browser Application - Screen Recording - On-Demand Recording **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Additional Functionality** - Document Storage - Chat/Messaging - File Transfer - Third-Party Integrations - Presentation Streaming - On-Demand Webcasting - Screen Capture - Calendar Management - Multi-Participant Screen Sharing - Mobile Access - Brainstorming - Role-Based Permissions - API - Calendar Sync - Surveys & Feedback - Customizable Branding - Email Reminders - Desktop/Browser Sharing - Email Management - Meeting Management - Collaboration Tools - Screen Mirroring - Annotations - Generative AI - Whiteboard - Targeted/Locked Screen Sharing - Activity Dashboard - AI Copilot - Reporting & Statistics - File Management - Mobile Screen Sharing - Video Management - User Management - Real Time Screen Sharing - CRM - Presenter Control Management - Drag & Drop - Microsoft Outlook Integration - SSL Security - Video Support - Scheduling - Access Controls/Permissions - Availability Indicator - @mentions - Commenting/Notes - Reminders - Progress Tracking - Single Sign On - Discussions/Forums - Data Import/Export - Audio Calls - Search/Filter **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top Surfly Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [Upscope](https://www.g2.com/products/upscope/reviews) - 4.7/5.0 (115 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,562 reviews)