SD
Sasha D.
Small-Business (50 or fewer emp.)
"Great Customer Service"
5/5
What do you like best about SurePayroll?

Jamaal Miller was very helpful. He explained the entire set up process. I could process payroll efficiently. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

If you dont pay attention the check can be issued in the wrong amount. Review collected by and hosted on G2.com.

Alyssa B.
AB
Alyssa B.
Small-Business (50 or fewer emp.)
"Surepay roll review"
5/5
What do you like best about SurePayroll?

Customer service and user friendly platform. I'm not techy at all and it's been super easy to use Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I hit an issue in the application but customer agent handled it for me. Review collected by and hosted on G2.com.

Micah E.
ME
Micah E.
Financial Advisor
Small-Business (50 or fewer emp.)
"Great experience overall"
4.5/5
What do you like best about SurePayroll?

I found Rachel C. to be very helpful in answering my questions about how to set up everything. She provided excellent customer service during my 3 calls with her. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Only piece that I found overwhelming was the complexity of navigating many submenus, though I'm sure with time I will come to appreciate the level of flexibility. Review collected by and hosted on G2.com.

Isiah D.
ID
Isiah D.
Small-Business (50 or fewer emp.)
"Fast smart and with character."
5/5
What do you like best about SurePayroll?

Easy set up process no over complication just the perfect touch of simplocity. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I would inform the team on 501c3's more because they are many diffrent flavors. Review collected by and hosted on G2.com.

IM
Irv M.
Owner
Small-Business (50 or fewer emp.)
"Jamey Dill is the best customer service rep at SurePayroll"
3/5
What do you like best about SurePayroll?

It took me months to get to this guy who could actually help me and answer my simple question that had been unanswered for months. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Many emails with no answers, phone calls with no resolution and nastygrams from the state all for a simple response that Jamey Dill gave me. Review collected by and hosted on G2.com.

Janet P.
JP
Janet P.
office manager
Small-Business (50 or fewer emp.)
"great customer service"
5/5
What do you like best about SurePayroll?

Trenisha C was very helpful in assisting me today to update my payment. She was nice and courteous. Thank you for great customer service! Janet Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Wish they would give you time to cancel or change payroll without a fee Review collected by and hosted on G2.com.

Yuval H.
YH
Yuval H.
Actuarial Analyst
Small-Business (50 or fewer emp.)
"Really helpful for my household employee"
5/5
What do you like best about SurePayroll?

David B Mlotek and other associates really helpful! Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing at this time I dont have anything Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"I have never in my life had this type of wonderful customer service."
5/5
What do you like best about SurePayroll?

Azhara M. provided me with the best service today. She took the time to go above and beyond to help me with my issues and handled every single problem I had effectively and efficiently. She was very personable, relatable and easygoing. Azhara was wonderful to work with and speak to, she solved every issue I had thoroughly and completely and made for an awesome rest of my day!

Thank you immensely Azhara M. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing. We need more people like Azhara in this world. Review collected by and hosted on G2.com.

Athena S.
AS
Athena S.
CEO
Small-Business (50 or fewer emp.)
"Quickly answered my question"
4.5/5
What do you like best about SurePayroll?

Samantha S. assisted me and was quick and efficient. She was able to direct me to where I needed to be in no time. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I can't think of anything at the moment. Review collected by and hosted on G2.com.

LN
Lurley N.
Administrator
Small-Business (50 or fewer emp.)
"Great service"
5/5
What do you like best about SurePayroll?

Cherana W. helped me work through the complex issue at hand. She was friendly, yet professional. As for Surepayroll, I love the reports, which are easy to find and access. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

It would be nice if child support could be deducted and remitted by Surepayroll; but that would likely add another cost factor to this wonderful payroll. Review collected by and hosted on G2.com.