--- title: SurePayroll Reviews meta\_title: 'SurePayroll Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 533 reviews by the users' company size, role or industry to find out how SurePayroll works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 533 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### SurePayroll Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513865&qs=pros-and-cons#reviews) Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466877&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466948&qs=pros-and-cons#reviews) Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513861&qs=pros-and-cons#reviews) Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023008&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. [(5 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023009&qs=pros-and-cons#reviews) Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513901&qs=pros-and-cons#reviews) Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023004&qs=pros-and-cons#reviews) Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2070612&qs=pros-and-cons#reviews) Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023005&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SurePayroll ##### 1. Helpful Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513865&qs=pros-and-cons#reviews) See Related User Reviews SC Sommer C. Small-Business (50 or fewer emp.) 5.0/5 "Love this service !" What do you like about SurePayroll? I love SurePayroll it's so simple to use and my account manager is there every step of the way . So glad I found this service. No better payroll servi JT Jackson T. Small-Business (50 or fewer emp.) 5.0/5 "Great for my small business" What do you like about SurePayroll? Chat features allow me to get help when something doesn't make sense. As a small business owner it's very valuable to me to have expert advise when th ##### 2. Payroll Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466877&qs=pros-and-cons#reviews) See Related User Reviews RB Robel B. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service, once you get past the bureaucrats that first answer the phone" What do you like about SurePayroll? Really made the fussy parts of being an employer (taxes, withholdings, social security, etc) go away. Easy to use. ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you like about SurePayroll? I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significa ##### 3. Customer Support Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466948&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you like about SurePayroll? I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significa ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Service and Easy-to-Use Platform" What do you like about SurePayroll? I had a great experience with SurePayroll. Yaqoob was amazing to work with. He was way more on top of things than I was and kept me on track with ever ##### 4. Intuitive Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513861&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad K.") HK Hammad K. Mid-Market (51-1000 emp.) 5.0/5 "Impressive, eventually i learned something new by reviewing SurePayroll." What do you like about SurePayroll? It is easy and user friendly, i must refer this software to my colleagues and friends. Moreover i will share this on my social media accounts too. Th PG Phil G. Small-Business (50 or fewer emp.) 5.0/5 "Easy and Friendly" What do you like about SurePayroll? Setup was very easy and the customer rep made sure I was getting all the help I needed. Extremely user friendly ##### 5. Payroll Ease Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023008&qs=pros-and-cons#reviews) See Related User Reviews ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH James H. Small-Business (50 or fewer emp.) 5.0/5 "Good product, even better support" What do you like about SurePayroll? Cristian Hermida was my account rep and helped answer all of my questions, direct me to set my account correctly, and assisted in a demo for my employ ![Fred G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred G.") FG Fred G. Small-Business (50 or fewer emp.) 0.0/5 "Terrible support, advice and no accountability" What do you like about SurePayroll? Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll ### 5 Cons or Disadvantages of SurePayroll ##### 1. Poor Customer Support Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. [ See 5 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023009&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you dislike about SurePayroll? I don't like that the customer service is now outsourced to other countries, and I've had very bad experiences with that. MW Markeisha W. Small-Business (50 or fewer emp.) 0.0/5 "Worst nightmare ever!" What do you dislike about SurePayroll? Representatives are not helpful. They do not call back. They place you on extreme holds. They do collect your reemployment taxes and do not send to th ##### 2. Date Issues Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513901&qs=pros-and-cons#reviews) See Related User Reviews GN Gabrielle N. Small-Business (50 or fewer emp.) 4.5/5 "EXACTLY WHAT I NEEDED IN A PAYROLL SERVICE" What do you dislike about SurePayroll? The auto populated dates are somehow out of sync since they are never correct from the start, although it is very easy for me to go in and change the LK Lisa K. Small-Business (50 or fewer emp.) 4.5/5 "Good overall service" What do you dislike about SurePayroll? As our company grew, especially with remote workers, their platform could not handle workers that performed work in 2 different states, needing to be ##### 3. Misleading Sales Practices Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023004&qs=pros-and-cons#reviews) See Related User Reviews ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ![Jon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon B.") JB Jon B. Small-Business (50 or fewer emp.) 0.0/5 "customer service is terrible and the pricing is dishonest" What do you dislike about SurePayroll? Customer service is absolutely terrible, and pricing is dishonest. Every time that I haven't needed to speak with someone it takes forever to connect ##### 4. Payment Issues Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2070612&qs=pros-and-cons#reviews) See Related User Reviews RB Robel B. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service, once you get past the bureaucrats that first answer the phone" What do you dislike about SurePayroll? There was a charge error on my account, but their Sr. Manager for Customer Experience, Nicky Gloff, apologized, fixed the error, and got my money back ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ##### 5. Change Management Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023005&qs=pros-and-cons#reviews) See Related User Reviews ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ![Fred G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred G.") FG Fred G. Small-Business (50 or fewer emp.) 0.0/5 "Terrible support, advice and no accountability" What do you dislike about SurePayroll? Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on ## Top-Rated Alternatives [ ![Gusto](https://images.g2crowd.com/uploads/product/hd_favicon/ed5b5ae1366d980e7d0f5e104166e2fd/gusto.svg "Gusto") Gusto 4.6/5(12,341) ](https://www.g2.com/products/gusto/reviews) [ ![RUN Powered by ADP](https://images.g2crowd.com/uploads/product/hd_favicon/d3fa486f75bdc36211bcbc9d7e359141/run-powered-by-adp.svg "RUN Powered by ADP") RUN Powered by ADP 4.7/5(6,191) ](https://www.g2.com/products/run-powered-by-adp/reviews) [ ![UKG Pro](https://images.g2crowd.com/uploads/product/hd_favicon/b835aef8b35fc2846401a2836372f785/ukg-pro.svg "UKG Pro") UKG Pro 4.3/5(2,251) ](https://www.g2.com/products/ukg-pro/reviews) [ View All Alternatives ](https://www.g2.com/products/surepayroll/competitors/alternatives) JR Jessica R. Small-Business (50 or fewer emp.) 2/7/2023 "Super easy" 5/5 What do you like best about SurePayroll? Even though I'm a small business they were SUPER helpful in the sign up process! Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Everything so far has been truly wonderful' Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Paying myself through payroll without too many extra fees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Murugappan (Muru) S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Murugappan (Muru) S.") MS Murugappan (Muru) S. Vice President Small-Business (50 or fewer emp.) 2/8/2023 "Great service at affordable rates" 5/5 What do you like best about SurePayroll? Worry-free tax filings for household employers Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Nothing that i can think of. It has been smooth sailing. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Running payroll and filing federal, and state taxes for a household employee. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/29/2023 "Overall , SP is dependable and able to speak with customer service." 5/5 What do you like best about SurePayroll? I can always count on our payroll being done accurately. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? If I cannot get through to a rep. (not very often). Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? You were able to stop a fraudulent change of employee banking. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KN Kyle N. Small-Business (50 or fewer emp.) 2/9/2023 "Very easy setup" 4/5 What do you like best about SurePayroll? The set-up was extremely easy and fast too Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Navigating the site is daunting at first. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Filing my S-Corp reports to the CA State and Federal Govern,ment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH James H. Small-Business (50 or fewer emp.) 2/7/2023 "Easy to use and cost effective" 5/5 What do you like best about SurePayroll? Ease of use online and low cost of product. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? The wait times on phone... rare to need it. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Online access to payroll. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite VD Venkata D. Small-Business (50 or fewer emp.) 2/7/2023 "Great offering, sound customer service" 4.5/5 What do you like best about SurePayroll? Easy to use product Great customer service Reminders Review collected by and hosted on G2.com. What do you dislike about SurePayroll? A little expensive for small businesses. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Payments , taxation, schedule, yea king, reports. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Katy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katy B.") KB Katy B. Small-Business (50 or fewer emp.) 2/7/2023 "Great service for small business owners" 5/5 What do you like best about SurePayroll? Once set up, it's very easy to use and has a lot of functionality that other small providers don't have for small businesses. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Challenging to get initially set up and some nuances that aren't clear. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? I use SurePayroll to pay my household employee. It's a great service for that use case. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Omid Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omid Z.") OZ Omid Z. Realtor Small-Business (50 or fewer emp.) 10/19/2022 "Fantastic, user friendly, secure payroll software" 5/5 What do you like best about SurePayroll? The user format is easy to read and understand. I like the simplicity of the software as I am a small business and don't need unnecessary functionality. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? I don't think this has to do with surepayroll directly but the process of submitting the paperwork to setup a state tax ID for the business seems a little complicated. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Helping me function as a single member LLC for the tax benefits and also just to stay organized and know my numbers better. It's also helping me stay on top of my tax obligations so I don't have to pay one large amount when taxes are due. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") IR Verified User in Research Small-Business (50 or fewer emp.) 9/12/2022 "SurePayroll solved my payroll nightmares!" 5/5 What do you like best about SurePayroll? Even with my MBA in accounting, running the payroll of my small firm was a nightmare for me. Lisa at Surepayroll helped turn that nightmare into a super easy automated process. Understood all my questions and left me time to do the work I know and love without worrying again about payroll. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Getting started can be daunting and a bit complicated. My advice is that, once you get confused navigating help menus on your own, just use their phone or text support links to get help from a real person. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Helped me solve the difficulties associated with running payroll for a small business, especially in figuring out how to handle retirement and medical benefits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 8/25/2022 "Did not correctly file forms, has not refunded unpaid tax liabilities" 3.5/5 What do you like best about SurePayroll? Nothing anything. horrible customer service who does not return multiple calls and emails. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Customer service takes a while to get in touch, does not return calls. Does not provide accurate information Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Cost-effective way to run payroll and low-maintenance solutions Review collected by and hosted on G2.com. 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