--- title: SurePayroll Reviews meta\_title: 'SurePayroll Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 533 reviews by the users' company size, role or industry to find out how SurePayroll works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 533 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### SurePayroll Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513865&qs=pros-and-cons#reviews) Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466877&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466948&qs=pros-and-cons#reviews) Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513861&qs=pros-and-cons#reviews) Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023008&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. [(5 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023009&qs=pros-and-cons#reviews) Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513901&qs=pros-and-cons#reviews) Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023004&qs=pros-and-cons#reviews) Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2070612&qs=pros-and-cons#reviews) Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023005&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SurePayroll ##### 1. Helpful Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513865&qs=pros-and-cons#reviews) See Related User Reviews SC Sommer C. Small-Business (50 or fewer emp.) 5.0/5 "Love this service !" What do you like about SurePayroll? I love SurePayroll it's so simple to use and my account manager is there every step of the way . So glad I found this service. No better payroll servi JT Jackson T. Small-Business (50 or fewer emp.) 5.0/5 "Great for my small business" What do you like about SurePayroll? Chat features allow me to get help when something doesn't make sense. As a small business owner it's very valuable to me to have expert advise when th ##### 2. Payroll Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466877&qs=pros-and-cons#reviews) See Related User Reviews RB Robel B. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service, once you get past the bureaucrats that first answer the phone" What do you like about SurePayroll? Really made the fussy parts of being an employer (taxes, withholdings, social security, etc) go away. Easy to use. ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you like about SurePayroll? I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significa ##### 3. Customer Support Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466948&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you like about SurePayroll? I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significa ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Service and Easy-to-Use Platform" What do you like about SurePayroll? I had a great experience with SurePayroll. Yaqoob was amazing to work with. He was way more on top of things than I was and kept me on track with ever ##### 4. Intuitive Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513861&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad K.") HK Hammad K. Mid-Market (51-1000 emp.) 5.0/5 "Impressive, eventually i learned something new by reviewing SurePayroll." What do you like about SurePayroll? It is easy and user friendly, i must refer this software to my colleagues and friends. Moreover i will share this on my social media accounts too. Th PG Phil G. Small-Business (50 or fewer emp.) 5.0/5 "Easy and Friendly" What do you like about SurePayroll? Setup was very easy and the customer rep made sure I was getting all the help I needed. Extremely user friendly ##### 5. Payroll Ease Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023008&qs=pros-and-cons#reviews) See Related User Reviews ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH James H. Small-Business (50 or fewer emp.) 5.0/5 "Good product, even better support" What do you like about SurePayroll? Cristian Hermida was my account rep and helped answer all of my questions, direct me to set my account correctly, and assisted in a demo for my employ ![Fred G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred G.") FG Fred G. Small-Business (50 or fewer emp.) 0.0/5 "Terrible support, advice and no accountability" What do you like about SurePayroll? Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll ### 5 Cons or Disadvantages of SurePayroll ##### 1. Poor Customer Support Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. [ See 5 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023009&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you dislike about SurePayroll? I don't like that the customer service is now outsourced to other countries, and I've had very bad experiences with that. MW Markeisha W. Small-Business (50 or fewer emp.) 0.0/5 "Worst nightmare ever!" What do you dislike about SurePayroll? Representatives are not helpful. They do not call back. They place you on extreme holds. They do collect your reemployment taxes and do not send to th ##### 2. Date Issues Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513901&qs=pros-and-cons#reviews) See Related User Reviews GN Gabrielle N. Small-Business (50 or fewer emp.) 4.5/5 "EXACTLY WHAT I NEEDED IN A PAYROLL SERVICE" What do you dislike about SurePayroll? The auto populated dates are somehow out of sync since they are never correct from the start, although it is very easy for me to go in and change the LK Lisa K. Small-Business (50 or fewer emp.) 4.5/5 "Good overall service" What do you dislike about SurePayroll? As our company grew, especially with remote workers, their platform could not handle workers that performed work in 2 different states, needing to be ##### 3. Misleading Sales Practices Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023004&qs=pros-and-cons#reviews) See Related User Reviews ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ![Jon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon B.") JB Jon B. Small-Business (50 or fewer emp.) 0.0/5 "customer service is terrible and the pricing is dishonest" What do you dislike about SurePayroll? Customer service is absolutely terrible, and pricing is dishonest. Every time that I haven't needed to speak with someone it takes forever to connect ##### 4. Payment Issues Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2070612&qs=pros-and-cons#reviews) See Related User Reviews RB Robel B. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service, once you get past the bureaucrats that first answer the phone" What do you dislike about SurePayroll? There was a charge error on my account, but their Sr. Manager for Customer Experience, Nicky Gloff, apologized, fixed the error, and got my money back ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ##### 5. Change Management Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023005&qs=pros-and-cons#reviews) See Related User Reviews ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ![Fred G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred G.") FG Fred G. Small-Business (50 or fewer emp.) 0.0/5 "Terrible support, advice and no accountability" What do you dislike about SurePayroll? Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on ## Top-Rated Alternatives [ ![Gusto](https://images.g2crowd.com/uploads/product/hd_favicon/ed5b5ae1366d980e7d0f5e104166e2fd/gusto.svg "Gusto") Gusto 4.6/5(12,349) ](https://www.g2.com/products/gusto/reviews) [ ![RUN Powered by ADP](https://images.g2crowd.com/uploads/product/hd_favicon/d3fa486f75bdc36211bcbc9d7e359141/run-powered-by-adp.svg "RUN Powered by ADP") RUN Powered by ADP 4.7/5(6,192) ](https://www.g2.com/products/run-powered-by-adp/reviews) [ ![UKG Pro](https://images.g2crowd.com/uploads/product/hd_favicon/b835aef8b35fc2846401a2836372f785/ukg-pro.svg "UKG Pro") UKG Pro 4.3/5(2,251) ](https://www.g2.com/products/ukg-pro/reviews) [ View All Alternatives ](https://www.g2.com/products/surepayroll/competitors/alternatives) LV Lisa V. Small-Business (50 or fewer emp.) 2/7/2023 "Easy to use, good value, and great customer service." 5/5 What do you like best about SurePayroll? I love that someone is available to help me whenever I have questions about payroll, and they are always so nicest and knowledgeable. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? I do not dislike anything about SurePayroll. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Payroll offers a valuable product at a good price. This allows me to focus revenue on other expenses. It is easy to use, which also allows me to spend my time on other business activities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Christa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christa E.") CE Christa E. Small-Business (50 or fewer emp.) 2/9/2023 "SurePayroll is great!" 5/5 What do you like best about SurePayroll? They are always helpful with my questions and take care of any new mandatory changes for deductions so I don't have to! Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Sometimes it does take a while on hold to actually reach a service representative. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? They recently helped me a new checking account on file ASAP so payroll wouldn't be affected. The rep I talked to went above and beyond to help. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 2/9/2023 "SurePayroll is the best option for business owners and non-profit organizations!" 5/5 What do you like best about SurePayroll? The SurePayroll system is immediately intuitive - no time is wasted trying to understand what's needed to launch payroll! Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Currently, SurePayroll lacks a fully developed "ticket system" to track questions and requests for tax department rate changes. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? As a small non-profit, our admin staff time is spread thin. SurePayroll takes the burden of complicated calculations and processing away! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KW Karen W. Small-Business (50 or fewer emp.) 2/14/2023 "Great company" 5/5 What do you like best about SurePayroll? Once you understand the system, it's wonderful. It's easy to use. If you run into a problem, the staff is very patient & helpful. I'd recommend SurePayroll to any small business Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Sometimes it takes longer than I'd like to get an answer. It's a good exercise in patience for me. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? I have no problems now Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Christian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian F.") CF Christian F. Small-Business (50 or fewer emp.) 2/8/2023 "Very Pleasant Experience" 5/5 What do you like best about SurePayroll? Exceptional Customer Care. All questions and inquiries were promptly answered. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Nothing- so far so good. I am a first-time user of sure payroll, and so far, I am pleased with the service they offer. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? SurePayroll is very affordable and, at the same time, makes it easy for organizations like ours to handle our payrool taks effectively. Review collected by and hosted on G2.com. Show More 2/9/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick D.") ND Nick D. Small-Business (50 or fewer emp.) 2/9/2023 "Great Customer Service, Up and Running Quickly" 5/5 What do you like best about SurePayroll? Intuitive, Easy to Use, Accurate, Flexible. I appreciate the options it gives in timing of payroll and the reminders are very helpful. Lastly, the price can't be beat. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Can't really think of anything, it's been everything I would have hoped for. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Filing IRS and state paperwork accurately, giving employees consistent bank draft schedules. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Richard C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard C.") RC Richard C. Business Owner www.CIAofTN.com Small-Business (50 or fewer emp.) 3/9/2023 "Good Automation - TERRIBLE support" 0/5 What do you like best about SurePayroll? Easy to use, clear reports, etc. Priced competitively. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Time on hold, lack of their ability to follow through with promised information after setting on hold with them for an hour. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? They handle our payroll and related tax filings, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![LeGrand W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LeGrand W.") LW LeGrand W. Sales Specialist Small-Business (50 or fewer emp.) 2/7/2023 "My Experience with SurePayroll" 5/5 What do you like best about SurePayroll? 1. Payroll with an app 2. Excellent customer service 3. Ease of Use Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Haven't found anything yet that I'm not happy with. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? 1 -It is affordable 2-Meets all my payroll needs 3-I can do payroll from an app so I don't have to be tied to my office on payroll days. Review collected by and hosted on G2.com. Show More 2/9/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite EG Ellie G. Small-Business (50 or fewer emp.) 2/7/2023 "Great service" 5/5 What do you like best about SurePayroll? They handle the TX taxes for me which gives me more time to do other things. Customer service has been great. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Nothing, the site works great. I have no complaints Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Running payroll, calculating the amount of taxes I need to pay and paying them - also issues me a W2 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Adeola D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeola D.") AD Adeola D. CEO Small-Business (50 or fewer emp.) 10/5/2022 "First time payroll user" 5/5 What do you like best about SurePayroll? I was ready to hire a firm but then saw their fees. I called up SurePayroll, and spoke with Dylan Platt. He was very helpful throughout the process. The application setup was quite simple and not as difficult as I feared. Dylan was friendly and patient, not just with Surepayroll questions but with questions on my State taxes. He made sure that I looked further into his comments to confirm. He made the process go smoothly from beginning to end. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? I don't have anything to complain about. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Paying payroll and state taxes, so I don't have to worry about it. It is one less thing I need to take care of. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Payroll](https://www.g2.com/categories/payroll) ##### Explore More [Which contact center payments tools offer QR code payment options alongside telephony integration?](https://www.g2.com/discussions/which-contact-center-payments-tools-offer-qr-code-payment-options-alongside-telephony-integration)[What file converter tools work best for a law firm or financial services team that regularly needs to convert and archive large volumes of contracts and reports?](https://www.g2.com/discussions/what-file-converter-tools-work-best-for-a-law-firm-or-financial-services-team-that-regularly-needs-to-convert-and-archive-large-volumes-of-contracts-and-reports)[Top conversation intelligence platforms for business](https://www.g2.com/discussions/top-conversation-intelligence-platforms-for-business) [Best pricing optimization software for medium-sized firm](https://www.g2.com/discussions/best-pricing-optimization-software-for-medium-sized-firm)[What are the best scientific data management systems for pharmaceutical research operations supporting growing teams with complex compliance and data management needs?](https://www.g2.com/discussions/what-are-the-best-scientific-data-management-systems-for-pharmaceutical-research-operations-supporting-growing-teams-with-complex-compliance-and-data-management-needs%20)[Pros and Cons Details](https://www.g2.com/products/surepayroll/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)