--- title: SurePayroll Reviews meta\_title: 'SurePayroll Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 533 reviews by the users' company size, role or industry to find out how SurePayroll works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 533 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### SurePayroll Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513865&qs=pros-and-cons#reviews) Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466877&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466948&qs=pros-and-cons#reviews) Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513861&qs=pros-and-cons#reviews) Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023008&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. [(5 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023009&qs=pros-and-cons#reviews) Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. [(4 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513901&qs=pros-and-cons#reviews) Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023004&qs=pros-and-cons#reviews) Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. [(3 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2070612&qs=pros-and-cons#reviews) Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. [(2 mentions)](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023005&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SurePayroll ##### 1. Helpful Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513865&qs=pros-and-cons#reviews) See Related User Reviews SC Sommer C. Small-Business (50 or fewer emp.) 5.0/5 "Love this service !" What do you like about SurePayroll? I love SurePayroll it's so simple to use and my account manager is there every step of the way . So glad I found this service. No better payroll servi JT Jackson T. Small-Business (50 or fewer emp.) 5.0/5 "Great for my small business" What do you like about SurePayroll? Chat features allow me to get help when something doesn't make sense. As a small business owner it's very valuable to me to have expert advise when th ##### 2. Payroll Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466877&qs=pros-and-cons#reviews) See Related User Reviews RB Robel B. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service, once you get past the bureaucrats that first answer the phone" What do you like about SurePayroll? Really made the fussy parts of being an employer (taxes, withholdings, social security, etc) go away. Easy to use. ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you like about SurePayroll? I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significa ##### 3. Customer Support Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=1466948&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you like about SurePayroll? I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significa ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Service and Easy-to-Use Platform" What do you like about SurePayroll? I had a great experience with SurePayroll. Yaqoob was amazing to work with. He was way more on top of things than I was and kept me on track with ever ##### 4. Intuitive Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513861&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad K.") HK Hammad K. Mid-Market (51-1000 emp.) 5.0/5 "Impressive, eventually i learned something new by reviewing SurePayroll." What do you like about SurePayroll? It is easy and user friendly, i must refer this software to my colleagues and friends. Moreover i will share this on my social media accounts too. Th PG Phil G. Small-Business (50 or fewer emp.) 5.0/5 "Easy and Friendly" What do you like about SurePayroll? Setup was very easy and the customer rep made sure I was getting all the help I needed. Extremely user friendly ##### 5. Payroll Ease Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023008&qs=pros-and-cons#reviews) See Related User Reviews ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH James H. Small-Business (50 or fewer emp.) 5.0/5 "Good product, even better support" What do you like about SurePayroll? Cristian Hermida was my account rep and helped answer all of my questions, direct me to set my account correctly, and assisted in a demo for my employ ![Fred G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred G.") FG Fred G. Small-Business (50 or fewer emp.) 0.0/5 "Terrible support, advice and no accountability" What do you like about SurePayroll? Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll ### 5 Cons or Disadvantages of SurePayroll ##### 1. Poor Customer Support Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. [ See 5 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023009&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara M.") BM Barbara M. 5.0/5 "Simple Setup, But Outsourced Support Disappoints" What do you dislike about SurePayroll? I don't like that the customer service is now outsourced to other countries, and I've had very bad experiences with that. MW Markeisha W. Small-Business (50 or fewer emp.) 0.0/5 "Worst nightmare ever!" What do you dislike about SurePayroll? Representatives are not helpful. They do not call back. They place you on extreme holds. They do collect your reemployment taxes and do not send to th ##### 2. Date Issues Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. [ See 4 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2513901&qs=pros-and-cons#reviews) See Related User Reviews GN Gabrielle N. Small-Business (50 or fewer emp.) 4.5/5 "EXACTLY WHAT I NEEDED IN A PAYROLL SERVICE" What do you dislike about SurePayroll? The auto populated dates are somehow out of sync since they are never correct from the start, although it is very easy for me to go in and change the LK Lisa K. Small-Business (50 or fewer emp.) 4.5/5 "Good overall service" What do you dislike about SurePayroll? As our company grew, especially with remote workers, their platform could not handle workers that performed work in 2 different states, needing to be ##### 3. Misleading Sales Practices Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023004&qs=pros-and-cons#reviews) See Related User Reviews ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ![Jon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon B.") JB Jon B. Small-Business (50 or fewer emp.) 0.0/5 "customer service is terrible and the pricing is dishonest" What do you dislike about SurePayroll? Customer service is absolutely terrible, and pricing is dishonest. Every time that I haven't needed to speak with someone it takes forever to connect ##### 4. Payment Issues Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. [ See 3 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2070612&qs=pros-and-cons#reviews) See Related User Reviews RB Robel B. Small-Business (50 or fewer emp.) 5.0/5 "Great customer service, once you get past the bureaucrats that first answer the phone" What do you dislike about SurePayroll? There was a charge error on my account, but their Sr. Manager for Customer Experience, Nicky Gloff, apologized, fixed the error, and got my money back ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ##### 5. Change Management Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. [ See 2 mentions ](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023005&qs=pros-and-cons#reviews) See Related User Reviews ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Small-Business (50 or fewer emp.) 0.0/5 "Worst Customer Service I've ever experienced" What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Ta ![Fred G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred G.") FG Fred G. Small-Business (50 or fewer emp.) 0.0/5 "Terrible support, advice and no accountability" What do you dislike about SurePayroll? Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on ## Top-Rated Alternatives [ ![Gusto](https://images.g2crowd.com/uploads/product/hd_favicon/ed5b5ae1366d980e7d0f5e104166e2fd/gusto.svg "Gusto") Gusto 4.6/5(12,347) ](https://www.g2.com/products/gusto/reviews) [ ![RUN Powered by ADP](https://images.g2crowd.com/uploads/product/hd_favicon/d3fa486f75bdc36211bcbc9d7e359141/run-powered-by-adp.svg "RUN Powered by ADP") RUN Powered by ADP 4.7/5(6,192) ](https://www.g2.com/products/run-powered-by-adp/reviews) [ ![UKG Pro](https://images.g2crowd.com/uploads/product/hd_favicon/b835aef8b35fc2846401a2836372f785/ukg-pro.svg "UKG Pro") UKG Pro 4.3/5(2,251) ](https://www.g2.com/products/ukg-pro/reviews) [ View All Alternatives ](https://www.g2.com/products/surepayroll/competitors/alternatives) ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. VP Small-Business (50 or fewer emp.) 5/16/2025 "Worst Customer Service I've ever experienced" 0/5 What do you like best about SurePayroll? Right now I can't think of anything to mention Review collected by and hosted on G2.com. What do you dislike about SurePayroll? They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Tax experts" - to the point where I am getting multiple threating tax notice from the state each month. This never happened when I was doing the taxes myself. They change tax filing frequencies willy nilly, I think to maximize their interest income, and don't help to resolve the issues they have created. STAY AWAY from these charlatans. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? None - they only create problems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GN Gabrielle N. Product Marketing Manager Small-Business (50 or fewer emp.) 6/16/2024 "EXACTLY WHAT I NEEDED IN A PAYROLL SERVICE" 4.5/5 What do you like best about SurePayroll? Has quick and friendly customer support. Easy to use and setup. Has great and competitive pricing. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? The auto populated dates are somehow out of sync since they are never correct from the start, although it is very easy for me to go in and change the date. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Geolocation feature allows me to give the employees the ability to clock in using their cell phones while providing the location of the actual punch. I like that it's easier to review before running payroll in order to spot any errors. I utilize this tool to help with all the technical aspects of making sure our business is up to date with all various payroll taxes associated with our state and federal requirements. I was concerned if i was meeting all the various tax payments requirements and Surepayroll now allows me to focus on running the business day to day without being worried if I've missed any of the various payments required with running payroll. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DS Doug S. IT Program Manager Machinery Mid-Market (51-1000 emp.) 4/16/2024 "Most affordable, simple solution in an expensive industry" 5/5 What do you like best about SurePayroll? Easy to run payroll and the employee portals are very user friendly, I appreciate that the customer service is very outstanding. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? There hasn't been anything that I would say is a con. It is a well designed application and I like the ease of processing payroll. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? The system tracks all of our payroll, PTO and tax information and streamliness these processes very well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CP Chris P. Small-Business (50 or fewer emp.) 12/4/2023 "Reassurance and Confidence" 5/5 What do you like best about SurePayroll? All of the representatives are knowable and quick to resolve both issues or any questions you may have.They do not keep you on the phone for a long period of time and you never get "I'll have to transfer you to my supervisor" either. There's no wait time to speak to a representative. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? There's is no "Dislike" about SurePayroll. In fact, I highly recommend. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? I had to give an enployee 5 weeks back pay and the walk me throught it to the very end. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anoushey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anoushey K.") AK Anoushey K. Small-Business (50 or fewer emp.) 6/30/2023 "SurePayroll works for my small business" 5/5 What do you like best about SurePayroll? The first thing I loved about SurePayroll was the customer service I received. Both when I signed up and when my first payroll was due. I was contacted by John both times and he made sure I was not struggling with any road blocks. It has been smooth sailing with Sure Payroll so far! Review collected by and hosted on G2.com. What do you dislike about SurePayroll? I have not had any bad experiences so far. I run a small business and I am able to get the job done with minimal effort and that is not something to dislike from where I stand :) Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? SurePayroll is enabling me to pay my employees and take care of payroll taxes at the same time. Paychecks are credited via ACH and employees get paid on time. If I did not have SurePayroll I would have to calculate and submit payroll taxes myself and make bank transfers as well. So, I am saving a ton of time and effort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Payroll professional/Time and billing Small-Business (50 or fewer emp.) 3/12/2024 "Oh my word" 1/5 What do you like best about SurePayroll? It definitely runs payroll. It can certainly do that. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Menus are clunky. Reports take far too long to generate. Trying to edit a check? Forget it. Expensive for what it tries to be. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? It's a simple web-based payroll platform. That's it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Henry R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry R.") HR Henry R. Executive Manager Small-Business (50 or fewer emp.) 3/2/2024 "Good starting product for payroll" 5/5 What do you like best about SurePayroll? show you some fundamental of payroll including tax rates for different state Review collected by and hosted on G2.com. What do you dislike about SurePayroll? it is whatthe title tell you "surepayroll" Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? need to know how to set up payroll for the state of texas Review collected by and hosted on G2.com. Show More 10/15/2025 Validated ReviewerIncentivizedSource: G2 invite JA john a. 4/26/2023 "Doing Payroll is super simple!" 5/5 Validated ReviewerSource: Organic ![Caroline B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline B.") CB Caroline B. Small-Business (50 or fewer emp.) 6/29/2023 "User-friendly system! Easy to use!" 4/5 What do you like best about SurePayroll? Very user-friendly! It is easy to access everything that you need quickly and the reports are very helpful. Processing payroll is a breeze and changes are easy to make. Review collected by and hosted on G2.com. What do you dislike about SurePayroll? The integration with the timecard system is not great. I constantly have to fix errors when importing. The timecard system is terrible to begin with. It is very hard to make any changes to settings and such. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? SurePayroll solves the issue of having an efficient and effective way to run payroll. It cuts down on the time running payroll and the time of setting up new employees to be added to payroll. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite GH Gerald H. Small-Business (50 or fewer emp.) 6/29/2023 "Not Responsive to W-2 Problem" 3.5/5 What do you like best about SurePayroll? Excellent payroll processing and tax filings including reports Review collected by and hosted on G2.com. What do you dislike about SurePayroll? Since April, and numerous telephone discussions and emails, they have not been able to correct an employee problem, who had Sureroll somehow have 2 W-2's set up for 2022. This even after I was given the assurance that we would be put on top of the problem list. We have been using them for several years and now we are very close to changing payroll service provider because of this most annoying problem. And we face a possible penalty from the IRS. Review collected by and hosted on G2.com. What problems is SurePayroll solving and how is that benefiting you? Payroll Review collected by and hosted on G2.com. 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