--- title: SurePayroll Reviews meta_title: 'SurePayroll Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 533 reviews by the users' company size, role or industry to find out how SurePayroll works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 533 scale: '5' date_modified: '2026-08-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # SurePayroll Reviews **Vendor:** Paychex Inc **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.4/5.0 **Total Reviews:** 533 ## About SurePayroll SurePayroll is the trusted, online solution that will save you time by taking care of your payroll so you can focus on your business. Here are just a few reasons why small businesses and household employers trust and love SurePayroll: • Onboarding is 2.8X faster than the other payroll options • Easily run online payroll safely and securely • Our U.S.-based support team will be by your side every step of the way Plus, SurePayroll offers solutions for HR services, health insurance, 401(k), workers’ compensation, pre-employment screening, and more. Give us a call today at 877-954-7873 to learn more ## SurePayroll Pros & Cons **What users like:** - Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. (4 reviews) - Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. (4 reviews) - Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. (3 reviews) - Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. (2 reviews) - Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. (2 reviews) - Reliability (2 reviews) - Ease of Understanding (1 reviews) - Users find SurePayroll to be **extremely user-friendly** , making payroll processing and report access effortless. (1 reviews) - Easy Access (1 reviews) - Users highlight the **easy setup** process with SurePayroll, aided by amazing support, making onboarding smooth and efficient. (1 reviews) **What users dislike:** - Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. (5 reviews) - Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. (4 reviews) - Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. (3 reviews) - Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. (3 reviews) - Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. (2 reviews) - Complex Reporting (2 reviews) - Integration Issues (2 reviews) - Editing Limitations (1 reviews) - Feature Absence (1 reviews) - Users express frustration with the **high fees** associated with SurePayroll, citing lack of effective customer support and tax issues. (1 reviews) ## SurePayroll Reviews ### 1. Worst nightmare ever! **Rating:** 0.0/5.0 stars **Reviewed by:** Markeisha W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SurePayroll?** I do not recommend Sure Payroll based on my own experience. The company did not file my reemployment taxes and I had to file and pay my own reemployment taxes even though they were deducting my reemployment taxes every payroll. To this date, I still have not gotten reimbursed for the amount I personally had to pay. I received letters from the Florida Department of Revenue stating that none of my reemployment taxes were filed. Could you image a business owner paid for this service at Sure Payroll & it was not being performed. I then had to lose production time and take time away from my business to make calls back & forth with the Florida Department of Revenue to oversee this matter because no one at Sure Payroll would return my calls or offered to help. This matter has been going on since 2022 and no one has reached out to fully assist in this matter. **What do you dislike about SurePayroll?** Representatives are not helpful. They do not call back. They place you on extreme holds. They do collect your reemployment taxes and do not send to the Florida Department of Revenue **What problems is SurePayroll solving and how is that benefiting you?** They have not solved any of my issues ### 2. Simple Setup, But Outsourced Support Disappoints **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara M. **Reviewed Date:** November 05, 2025 **What do you like best about SurePayroll?** I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significant role in making the setup process very easy and smooth for me. His outstanding support left a positive impression on me, which is the reason I am leaving this review. The ease of setup facilitated by his assistance made a complex task straightforward and efficient. I also use SurePayroll primarily for its payroll capabilities, which work effectively for my needs. **What do you dislike about SurePayroll?** I don't like that the customer service is now outsourced to other countries, and I've had very bad experiences with that. **What problems is SurePayroll solving and how is that benefiting you?** I find SurePayroll helpful with easy account setup, thanks to Daniel Moran's outstanding assistance, making my experience smooth and effortless. ### 3. Terrible support, advice and no accountability **Rating:** 0.0/5.0 stars **Reviewed by:** Fred G. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about SurePayroll?** Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll accounting, the amount you'll pay them and fines and fees to the IRS and your accountant, it's just not worth it. **What do you dislike about SurePayroll?** Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on the hook if something goes wrong with the payroll. There's just no accountability and no one to help you. Once the sale is made all your told to do is contact support. **What problems is SurePayroll solving and how is that benefiting you?** Payroll for a small business including filing the state tax forms and generating the end of year W2 forms for the IRS. ### 4. customer service is terrible and the pricing is dishonest **Rating:** 0.0/5.0 stars **Reviewed by:** Jon B. | Freelance Software Developer and Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about SurePayroll?** It's hard to think about the upsides of SurePayroll. I suppose it seems like their government filings are accurate. **What do you dislike about SurePayroll?** Customer service is absolutely terrible, and pricing is dishonest. Every time that I haven't needed to speak with someone it takes forever to connect with the right person. Today, it took me 70 minutes to speak with their billing department. Their pricing page appears to be very straightforward, and there is no mention whatsoever that the displayed pricing is promotional. However, they charge a number of their clients a much higher rate. I'm fairly certain this is illegal (to show pricing that is promotional and not state it as such) in a number of states. **What problems is SurePayroll solving and how is that benefiting you?** It handles our payroll for us. ### 5. Worst Customer Service I've ever experienced **Rating:** 0.0/5.0 stars **Reviewed by:** Brian K. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about SurePayroll?** Right now I can't think of anything to mention **What do you dislike about SurePayroll?** They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Tax experts" - to the point where I am getting multiple threating tax notice from the state each month. This never happened when I was doing the taxes myself. They change tax filing frequencies willy nilly, I think to maximize their interest income, and don't help to resolve the issues they have created. STAY AWAY from these charlatans. **What problems is SurePayroll solving and how is that benefiting you?** None - they only create problems ## SurePayroll Discussions - [How hard would it be to add a timecard app that also includes the ability to track sick time? Those are the most difficult things I deal with.](https://www.g2.com/discussions/33982-how-hard-would-it-be-to-add-a-timecard-app-that-also-includes-the-ability-to-track-sick-time-those-are-the-most-difficult-things-i-deal-with) - 1 comment, 1 upvote - [How can I get customer support to adjust the initial payroll entries and to read my reports?](https://www.g2.com/discussions/how-can-i-get-customer-support-to-adjust-the-initial-payroll-entries-and-to-read-my-reports) - 4 comments, 1 upvote - [Can you extend the timeout amount before it logs the user out?](https://www.g2.com/discussions/can-you-extend-the-timeout-amount-before-it-logs-the-user-out) - 1 comment, 1 upvote - [What’s the difference between an exempt and nonexempt worker?](https://www.g2.com/discussions/what-s-the-difference-between-an-exempt-and-nonexempt-worker) - 2 comments, 1 upvote - [What’s the difference between bi-weekly and semi-monthly payroll?](https://www.g2.com/discussions/what-s-the-difference-between-bi-weekly-and-semi-monthly-payroll) - 1 comment, 1 upvote - [View SurePayroll pricing details and edition comparison](https://www.g2.com/products/surepayroll/reviews?filters%5Bsentiment_snippet%5D=2023009&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A30%3A25+-0500&secure%5Bsession_id%5D=ec43644a-190e-42a4-8615-e8cbe826880f&secure%5Btoken%5D=37b77c5eda484013c1754f9bb7c4e94ef7fa64d307cb75f94f0a2226c76c70c7&format=llm_user) ## SurePayroll Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Taxes** - Tax Calculation - Tax Filing **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation ## Top SurePayroll Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (12,306 reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - 4.7/5.0 (6,100 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - 4.3/5.0 (2,195 reviews)