The G2 on SureMDM by 42Gears

SureMDM by 42Gears Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find SureMDM by 42Gears easy to use, appreciating its convenient setup and scalable management options. (38 mentions)

Users value the responsive customer support of SureMDM, ensuring assistance is always available for any inquiries. (35 mentions)

Users value the ease of deployment and management of SureMDM, admiring its comprehensive feature set and customer support. (24 mentions)

Users love the ease of deployment and management of SureMDM, appreciating its scalability and robust feature set. (23 mentions)

Users value the remote access capabilities of SureMDM, enhancing device management and user support efficiency. (17 mentions)

Users find the device management setup cumbersome, requiring multiple apps and manual configurations for new devices. (7 mentions)

Users experience slow performance with SureMDM, facing delays in screen access and unresponsive UI during use. (6 mentions)

Users note that the GUI and UI improvements are needed for better usability and aesthetics in SureMDM. (5 mentions)

Users experience limited compatibility issues, affecting functionality, especially with older OS and new platforms like Harmony. (5 mentions)

Users face limited remote access issues, struggling with connectivity and cumbersome manual setup for devices during enrollment. (5 mentions)

Users face MDM issues, finding bulk configuration time-consuming and struggling with device enrollment and manual permissions setup. (5 mentions)

Users find the learning curve steep, as mastering advanced features may require additional time and training. (4 mentions)

Top Pros or Advantages of SureMDM by 42Gears

1. Ease of Use

Users find SureMDM by 42Gears easy to use, appreciating its convenient setup and scalable management options.

See 38 mentions

See Related User Reviews

Rahul M.

Mid-Market (51-1000 emp.)

4.5/5

"Best tool to Managed Mobile Devices"

What do you like about SureMDM by 42Gears?

SecureLock solution is one the highlight solutions and is ease to deploy and manage in a scalable enviroment

Shiva H.

Mid-Market (51-1000 emp.)

5.0/5

"Best MDM for Android and Windows"

What do you like about SureMDM by 42Gears?

It is one stop solution for Android and windows, bundle of features, easy to use.

2. Customer Support

Users value the responsive customer support of SureMDM, ensuring assistance is always available for any inquiries.

See 35 mentions

See Related User Reviews

Anil K.

Enterprise (> 1000 emp.)

5.0/5

"SureMDM 42Gears for Business Distribution Tablet Control and Security Management"

What do you like about SureMDM by 42Gears?

We are using SureMDM Cloud Application for Business Distribution Model of field Sales person for Making our Tablet Secure and Manageable. Its having c

Amandeep S.

Mid-Market (51-1000 emp.)

5.0/5

"Great experience using SureMDM"

What do you like about SureMDM by 42Gears?

:- Always available for any query :- Great Tech Support :- Features like application management, remote support, and location tracking are quite use

3. Features

Users value the ease of deployment and management of SureMDM, admiring its comprehensive feature set and customer support.

See 24 mentions

See Related User Reviews

Rahul M.

Mid-Market (51-1000 emp.)

4.5/5

"Best tool to Managed Mobile Devices"

What do you like about SureMDM by 42Gears?

SecureLock solution is one the highlight solutions and is ease to deploy and manage in a scalable enviroment

Shiva H.

Mid-Market (51-1000 emp.)

5.0/5

"Best MDM for Android and Windows"

What do you like about SureMDM by 42Gears?

It is one stop solution for Android and windows, bundle of features, easy to use.

4. Device Management

Users love the ease of deployment and management of SureMDM, appreciating its scalability and robust feature set.

See 23 mentions

See Related User Reviews

Rahul M.

Mid-Market (51-1000 emp.)

4.5/5

"Best tool to Managed Mobile Devices"

What do you like about SureMDM by 42Gears?

SecureLock solution is one the highlight solutions and is ease to deploy and manage in a scalable enviroment

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Top notch MDM"

What do you like about SureMDM by 42Gears?

Granular control for Android MDM, built in remote control, easily deploy tablet changes and simplified dashboard.

5. Remote Access

Users value the remote access capabilities of SureMDM, enhancing device management and user support efficiency.

See 17 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Top notch MDM"

What do you like about SureMDM by 42Gears?

Granular control for Android MDM, built in remote control, easily deploy tablet changes and simplified dashboard.

Anil K.

Enterprise (> 1000 emp.)

5.0/5

"SureMDM 42Gears for Business Distribution Tablet Control and Security Management"

What do you like about SureMDM by 42Gears?

We are using SureMDM Cloud Application for Business Distribution Model of field Sales person for Making our Tablet Secure and Manageable. Its having c

Top Cons or Disadvantages of SureMDM by 42Gears

1. Device Management

Users find the device management setup cumbersome, requiring multiple apps and manual configurations for new devices.

See 7 mentions

See Related User Reviews

Ankit R.

Enterprise (> 1000 emp.)

4.5/5

"Good Mobile device management tool for enterprise devices and byod Devices."

What do you dislike about SureMDM by 42Gears?

Nothing as of now, But for mdm configuration you required three app to configure which is time consuming for bulk device configuration.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Managing Retail Devices with SureMDM: A Practical Review"

What do you dislike about SureMDM by 42Gears?

The dashboard can feel cluttered at first, especially for new users Also, MDM Agent at lockdown during testing faces restrictions that takes me time

2. Slow Performance

Users experience slow performance with SureMDM, facing delays in screen access and unresponsive UI during use.

See 6 mentions

See Related User Reviews

Dan S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use powerfull MDM"

What do you dislike about SureMDM by 42Gears?

At times, the UI can be a bit slow to respond.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Mobile device management for your fleets"

What do you dislike about SureMDM by 42Gears?

Sometimes the screen access was delayed and slow so it wasn't as seamless as you'd like

3. Improvement Needed

Users note that the GUI and UI improvements are needed for better usability and aesthetics in SureMDM.

See 5 mentions

See Related User Reviews

Nikhil P.

Enterprise (> 1000 emp.)

5.0/5

"one MDM Solution for all OS"

What do you dislike about SureMDM by 42Gears?

UI can be improved for better look and feel.

Pabish P.

Mid-Market (51-1000 emp.)

4.5/5

"Perfect MDM"

What do you dislike about SureMDM by 42Gears?

GUI remote needs to improve more and also needs improvement in MAC book

4. Limited Compatibility

Users experience limited compatibility issues, affecting functionality, especially with older OS and new platforms like Harmony.

See 5 mentions

See Related User Reviews

Akbar K.

Mid-Market (51-1000 emp.)

4.5/5

"MDM Solution"

What do you dislike about SureMDM by 42Gears?

Not compatible with older OS of versions.

Mohamed E.

Mid-Market (51-1000 emp.)

4.5/5

"smooth consule , great partner"

What do you dislike about SureMDM by 42Gears?

new platform such as Harmony is not yet supported

5. Limited Remote Access

Users face limited remote access issues, struggling with connectivity and cumbersome manual setup for devices during enrollment.

See 5 mentions

See Related User Reviews

Pabish P.

Mid-Market (51-1000 emp.)

4.5/5

"Perfect MDM"

What do you dislike about SureMDM by 42Gears?

GUI remote needs to improve more and also needs improvement in MAC book

Henry F.

Small-Business (50 or fewer emp.)

4.5/5

"Global Remote Tool"

What do you dislike about SureMDM by 42Gears?

At times, even when a phone or laptop appears to be active and online, the remote connection may fail to establish successfully.

6. MDM Issues

Users face MDM issues, finding bulk configuration time-consuming and struggling with device enrollment and manual permissions setup.

See 5 mentions

See Related User Reviews

Ankit R.

Enterprise (> 1000 emp.)

4.5/5

"Good Mobile device management tool for enterprise devices and byod Devices."

What do you dislike about SureMDM by 42Gears?

Nothing as of now, But for mdm configuration you required three app to configure which is time consuming for bulk device configuration.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Managing Retail Devices with SureMDM: A Practical Review"

What do you dislike about SureMDM by 42Gears?

The dashboard can feel cluttered at first, especially for new users Also, MDM Agent at lockdown during testing faces restrictions that takes me time

7. Learning Curve

Users find the learning curve steep, as mastering advanced features may require additional time and training.

See 4 mentions

See Related User Reviews

Rahul d.

Mid-Market (51-1000 emp.)

5.0/5

"Comprehensive & User-Friendly: 42Gears MDM Delivers Exceptional Mobile Device Management"

What do you dislike about SureMDM by 42Gears?

Some users find the initial setup phase more complex compared to other MDM solutions

Stefan B.

Small-Business (50 or fewer emp.)

4.0/5

"Excellent, good service and fast response"

What do you dislike about SureMDM by 42Gears?

Can be a little bit hard to learn and understand

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Pawan S.

IT Admin

Enterprise (> 1000 emp.)

3/1/2023

"I am more impressed with the fast service and good behavior of your support team."

5/5

What do you like best about SureMDM by 42Gears?

Composite Job Feature Most Liked and device enrollment system. Review collected by and hosted on G2.com.

What do you dislike about SureMDM by 42Gears?

We get device tracking updates after 10 minutes which is a negative point. Device location tracking must be live Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

12/20/2022

"Mobile device management for your fleets"

4/5

What do you like best about SureMDM by 42Gears?

Managing multiple devices in one screen and being able to do so remotely with clients all over the US and Australia. Review collected by and hosted on G2.com.

What do you dislike about SureMDM by 42Gears?

Sometimes the screen access was delayed and slow so it wasn't as seamless as you'd like Review collected by and hosted on G2.com.

Response from Anjana Joshi of SureMDM by 42Gears

edit

Dear Customer,

Thanks for taking your time to share your feedback. Remote screen feature is dependent upon different factors like device make and model, internet connection, etc. Could you please write to us @ techsupport@42Gears.com with device details to investigate this further? Thanks!

Mahesh K.

Consultant

Enterprise (> 1000 emp.)

2/1/2022

"Manage all the control using one intuitive central web console"

5/5

What do you like best about SureMDM by 42Gears?

Representing a cutting-edge approach to unified endpoint management, securing, managing, and monitoring business devices. Review collected by and hosted on G2.com.

What do you dislike about SureMDM by 42Gears?

Configuring with a single device can sometimes have an impact if you don't have any secondary device for disaster management. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/8/2021

"My IT team help even whenever whearver it needed"

5/5

What do you like best about SureMDM by 42Gears?

Gives my support team to control everything so that my issue gets resolved asap Review collected by and hosted on G2.com.

What do you dislike about SureMDM by 42Gears?

I am unable to know the name of the person who is accessing it Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/17/2020

"A good tracker & locker for mobile devices."

4.5/5

What do you like best about SureMDM by 42Gears?

Blocking the unwanted apps & tracking of devices. Review collected by and hosted on G2.com.

What do you dislike about SureMDM by 42Gears?

Low end phones are slowed down due to suremdm Review collected by and hosted on G2.com.

Michael K.

IT Manager

Hospital & Health Care

Small-Business (50 or fewer emp.)

5/17/2018

"Android Tablet managment software in Healthcare environment."

4/5

What do you like best about SureMDM by 42Gears?

Has cloud and on premise option. On prem isnt as slick as cloud but has no monthly costs.

Adding device is as simple as scanning QR code. Adding additional license packs from 42 gears is easy. Review collected by and hosted on G2.com.

What do you dislike about SureMDM by 42Gears?

Online how to guides/videos could be better for some starting out but once you learn it its fine.

Would like to see a discount if additional products are included for 1 device. Example suremdm+surefox+surelock currently all need 3 separate licenses with no discounts

I would like licenses to be managed via email login. Currently if you purchase a 10 pack you have to manually enter license code. Review collected by and hosted on G2.com.

Recommendations to others considering SureMDM by 42Gears:

cost/device Review collected by and hosted on G2.com.

What problems is SureMDM by 42Gears solving and how is that benefiting you?

Managing Android tablets across multiple different sites. We are transitioning from wall mounted touchscreen to mobile tablets, this allows us to manage and kiosk mode the tablets to prevent employee misuse. Tablets are preferred by employees who often use the tablet softer than the wall mounted screens which have a life span of about 2 years and are 3-4X as much. Review collected by and hosted on G2.com.