My rep Sam is extremely helpful. I run a home exterior company and tech/web sites/social media is not the easiest for me. But with Sam and Surefire in my corner I have a team that's always ready to help me. Review collected by and hosted on G2.com.

For me it's just learning the analytics that was hard, but with meeting with my rep frequently I've come a long way. Review collected by and hosted on G2.com.

The ease of managing and posting weekly social media posts created by out franchise system. Surefire has a way of automating this process so we don't have to manually post every day, this allows me to focus on my business and let the social media posting be done automatically. Review collected by and hosted on G2.com.

At first there is a learning curve in order to learn how to manage and post. Once you get the hang of it then yes the platform makes it easy to automate everything. Review collected by and hosted on G2.com.

Recurring meetings with account manager to not only go over the campaign, but actually get to see the numbers. They don't hide anything from you. You are presented with all the data that you want and need to gauge how effective your marketing is. Review collected by and hosted on G2.com.

Sometimes emails are not answered in the quickest of timeframes. Although I have addressed this is current account manager and it seems to have improved since having the conversation. Review collected by and hosted on G2.com.

Using one platform to manage social channels, reviews, receive incoming leads, push out campaigns, while working with a dedicated marketing manager to help develop content has been excellent. Review collected by and hosted on G2.com.

Nothing too extensive. As the platform improves, be prepared to adjust how to work within the platform. Review collected by and hosted on G2.com.

Having one place for maintains digital marketing campaigns, website, GMBs and reviews has been instrumental to our business' success. Our rep Bob is very knowledgeable as well and during our weekly calls with him, he helps us to tweak our accounts to gain high quality leads and to understand what needs to improve, be optimized and fixed to maintain at the top consistently. Review collected by and hosted on G2.com.

The dashboard is helpful to gain an overview of analytics, but I'm not in the dashboard as much as we pay for it as I should. I find our weekly calls with our rep much more helpful. Review collected by and hosted on G2.com.

The most helpful thing for me from Surefire Local is the capability to track a lead from beginning to end. I can listen to the recorded phone call as much as needed, and request a google review with one click! Review collected by and hosted on G2.com.

The only disadvantage of using Surefire Local is that it does not interface with our CRM Software so we enter data, notes and follow up on both Surefire Local and our CRM. Review collected by and hosted on G2.com.

Surefire local has done a stellar job of increasing my presence on the internet and soliciting ratings (which generally have been high), The end result has been lots of new potential clients. Review collected by and hosted on G2.com.

My contact with the firm (who had been extremely helpful) took a job with another firm. His replacement was heard from once and then disappeared without a trace. I have not had any contact since. Review collected by and hosted on G2.com.

Surefire Local has been a wonderful addition to our marketing strategy! (Going on almost 2 years with their services) Every time we have ever needed to make a change they are always proactive in helping us complete the change in an efficient way. Beyond their amazing level of customer service, the features they provide have helped take our business to the next level! Review collected by and hosted on G2.com.

Overall we have been happy with the service and features, there isn't anything thus far that would make us state otherwise! Review collected by and hosted on G2.com.

We like that our rep in Surefire is always ready to help and is on top of our account. He reviews all statistics regularly and makes changes regularly to get us the best results. Review collected by and hosted on G2.com.

That we have to contact customer service or our rep to change the payment information/card on file. There is no way to do it ourselves. Review collected by and hosted on G2.com.

The one-on-one support that you receive from your designated representative. Review collected by and hosted on G2.com.

At times the platform can be overwhelming but with the assistance of my designated representative, Sam, it is becoming easier to use each week. Review collected by and hosted on G2.com.