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SureCloud Reviews & Product Details

SureCloud Overview

What is SureCloud?

SureCloud provides Gartner recognized Governance, Risk and Compliance (GRC) software and Cybersecurity & Risk Advisory services. Whether buying products or services, your organization will benefit from automated workflows and insight from the award-winning SureCloud platform. SureCloud’s service offerings are fully compatible with the GRC suite of products, enabling a seamless integration of information, taking your risk programs to the next level.

SureCloud Details
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Product Description

SureCloud provides Gartner recognized Governance, Risk and Compliance (GRC) software and Cybersecurity & Risk Advisory services. Whether buying products or services, your organization will benefit from automated workflows and insight from the award-winning SureCloud platform. SureCloud’s service offerings are fully compatible with the GRC suite of products, enabling a seamless integration of information, taking your risk programs to the next level.

How do you position yourself against your competitors?

Our customers regularly tell us that they highly value our:
1. Simple, easy to use end-user experience.
2. Fast implementation times using out-of-the-box best practice; something that has been validated repeatedly by analysts and customers alike.
3. A highly configurable platform allowing you to be the decision-maker, not the technology
4. Powerful native reporting capability and integration options
5. Best in class customer service and support; fast, friendly and always available to help
6. Risk advisory function blending the best of breed technology with risk expertise and guidance


Seller Details
Seller
SureCloud
Company Website
Year Founded
2006
HQ Location
London, United Kingdom
Twitter
@SureCloud
777 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®

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SureCloud Reviews

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Data Protection Officer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The SureCloud platform has the ability to be tailored to the very specific needs of our organisation, both during design and, to a slightly lesser extent, post go-live. This has allowed us to identify and respond to issues or changes (e.g. organisational, procedural, etc.) quickly and ensures that our implementation remains current and in line with the needs of the organisation throughout the platform's lifecycle.

Much of this can be done without the need for direct involvement of SureCloud themselves, resulting in significant time and cost savings, and ultimately, providing a platform that can truly be said to be tailored to our needs. Review collected by and hosted on G2.com.

What do you dislike?

Responsiveness could be improved in some areas, particularly when creating new forms, loading larger forms, or loading dashboards. This issue appears to be directly correlated to the complexity of the form/dashboard being loaded or of the dataset/s behind it. Whilst the majority of users are unlikely to encounter much in the way of delays, those roles that work in multiple areas of the platform over an extended period, may find the delay on loading somewhat of a frustration at times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be clear and detailed, about your requirements before you start! SureCloud is very adaptable and flexible but with this positive is the danger that unfocused requirements leads you down a path that needs adjusting later in the implementation when you realise that something you should have accounted for earlier needs some part of the implementation changing or removing.

As good as SureCloud's support is (and it is very good), having someone internal that understands how your implementation is structured and the limits of what can and cannot be changed, updated, etc. and how, after go-live is invaluable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almost too many to list. Full compliance with the requirements of data protection legislation has now become a real possibility (particularly in relation to our Records of Processing Activities). We have been to interlink a variety of datasets together to build our oversight of information, systems, processing and Processors, in a way which simply would not have been feasible before.

The platform has transformed our DPIA's into a consistent, streamlined, manageable, process that is accessible to all the necessary parts of the organisation with minimal training needed.

It has enabled oversight of compliance at the touch of button and, as a DPO, this is a lifesaver. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Thank you Andrew, for taking the time to write us a review!

It’s great to hear that you’re benefiting from the platform’s flexibility. We appreciate your feedback about the forms and reporting too. We are currently in the process of enhancing the reporting and large form load times, and will keep you updated on the progress.

The team is always looking to enhance our product further, and your feedback is vital to help shape development in the future.

Thank you.

Deji, SureCloud, Customer Success

Head of Conduct & Operational Risk
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

SureCloud have been a great Company to work with to build and implement a company specific solution without costing a fortune.

The client support from sales to service is excellent - they are keen to understand our needs and work flexibly to ensure requirements are delivered

SureCloud are continually looking to improve their product offerings to ensure all areas of risk management are avialable Review collected by and hosted on G2.com.

What do you dislike?

Some of the reporting/interfaces to other platforms could be improved - however I know this is on the roadmap ! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you can not see functionality of features you want - discuss with them as they are evolving the platform all of the time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SureCloud has enable us to bring Risk management to everyone in the Company and enhance the awareness and management of risk Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi Cath, thank you for taking the time to write us a review. I will pass on your reporting comments to the product team and we will keep you up to date with the upcoming enhancements.

Thanks again for taking the time to write to us with a review. We look forward to working with you in the future.

Thanks!

Deji, SureCloud, Customer Success

AL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We were impressed with the engagement of the professional services team and they were able to tailor their toolset around our needs for something bespoke, understood the requirements perfectly. Another element we were happy about was that we did not have to change too much to be able to use the GRC software. Review collected by and hosted on G2.com.

What do you dislike?

Jira integration will be very useful to us but it is not available yet and it would be useful to be a little more customisable by ourselves to avoid the need for professional services to make minor tweaks Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Clear requirements Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Third party risk management. By using the out of the box software we have been able to consolidate into one space with workflow functionality Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hello, thanks for your fantastic feedback on our professional services team and the flexibility of the platform!

We are currently working on enhancements to our task management interface to enable users to interact with the activities they need to do within SureCloud. We will be integrating this functionality with JIRA.

If you would like to discuss this further, please feel free to reach out to me at customersuccess@surecloud.com.

Thanks again, and we look forward to working with you in the future.

Deji, SureCloud, Customer Success

Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to customise the assessments and the risk logic behind them is something that no other provider was able to deliver. In a fast paced tech organisation you need to be able to adjust and customise risk appetites, tiering and scoring on a continuous basis. Having the ability to do so on the Surecloud system, create custom scoring for each assessment question, custom Tiers for third parties and different assessments of the shelf without further integration support was excellent start. We further customised the system with excellent support from Surecloud's implementation team and introduced automated acceptance of assessments based on organisational risk appetite. We didn't manage to get this end to end flow presented by any other providers. Review collected by and hosted on G2.com.

What do you dislike?

The UI could be better and faster and in some cases a user has to follow quite a few steps prior to navigating between the sections, but you get used to it. Integration with JIRA is somewhat limited which is what we wanted - hoping that this will get better with time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Spent enough time in QA as it will make sure you end up with the right implementation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used Surecloud for third party assessments and we managed to move to a self-serve process which removes information security from the process, allowing us to focus only on assessments which do not meet the criteria and baseline requirements as everything else is automated based on risk scores and risk acceptance thresholds. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi Veroniki, thank you very much for the positive feedback on our third-party solution.

We are pleased to hear that the solution can support the fast-paced environment you work in and support the constant changes in risk scoring and appetite.

We are continually trying to enhance the end-user experience and are always looking for further input on how we could improve this for your team. We are currently working on a new task management interface to enhance how users interact with the activities they need to do within SureCloud, and we will be integrating this functionality with JIRA. If you would like to discuss this further, please feel free to reach out to me on customersuccess@surecloud.com.

Thanks again for taking the time to provide us with a review. We look forward to working with you in the future.

Thank you!

Deji, SureCloud, Customer Success

AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The built in modules for risk and third party management are excellent straight out the box. A real value add is then the ability to quickly tailor these to suit our business needs. This flexibility extends to the way we can report, follow trends and link what is past were disparate sources of information. Review collected by and hosted on G2.com.

What do you dislike?

The interface has in the past been something of a steep learning curve, but evolution of this has made it less so. If you're making the leap from Excel for your GRC or TPRM this might still be a challenge, but less so if you are used to using any other GRC tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Following trends over time and being able to drill into the detail behind the numbers is very useful. The challenge of constantly changing reporting requirements is met well by the flexibility inherent within the platform. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hello, it’s great to see that the updates we’ve made to the UI have helped the users at your organization. We are pleased that the reporting and the level of flexibility the platform offers align with your way of working.

Customer experience and satisfaction is our number one priority, and your review supports our efforts.

We look forward to continuing to work with you and your team.

Thanks again!

Deji, SureCloud, Customer Success

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The fact it is a modules software and you can purchase what you need for your organisation, all the modules integrate quite easily and you can do roll out by stages. Review collected by and hosted on G2.com.

What do you dislike?

The user interface has been improving but it can be more user friendly, the new tile interface it is better and the new search facility it is more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Integrate as part of the service a supplier risk score service Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The end Third Party Assurance life cycle and integration with the Business Impact Assessment has been really useful to integrate the business view and the supplier risk assessment to ensure that the right level of assurance it is provided and to schedule the suppliers better. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi Rose, we appreciate you taking the time to provide us valuable feedback about the platform’s User Interface (UI) and supplier risk scoring.

In terms of the UI, we are continually trying to enhance the end-user experience and would welcome any further feedback on how we could improve this for your team.

SureCloud is working on a new task management interface to enhance how users interact with the activity they need to do.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you!

Deji, SureCloud, Customer Success

EG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SureCloud provides a simple solution for various needs, easy to use, easy to learn. The best thing about working with SureCloud is the time they have given to make sure the platform meets our needs. It has been like working with colleagues wanting to do a great job for the organisation, rather than working with a supplier. Review collected by and hosted on G2.com.

What do you dislike?

Very little to dislike, we have worked with SureCloud to scale the risk management module to meet our needs for enterprise risk management which has been a journey but a positive one and we are getting there. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a simple and easy to use platform with exemplary customer service then SureCloud will fit the bill. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have rolled out the risk management solution enterprise wide as a single repository for all our risks, this provides consistency in risk management, effective oversight and assurance, and most importantly ensures that we are managing risks appropriately and making effective decisions. We are working on linking data from SureCloud to management information systems and continuing to enhance our use of GDPR compliance modules. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Thank you for taking the time to write us a review.

We appreciate your valuable feedback around the platform UI and supplier risk scoring.

You’ll be pleased to hear that we are working on a new task management interface to enhance how users interact with the activity they need to do. The team will let you know when this is live.

We are always looking to enhance our product further, and your feedback is vital to help shape development in the future.

Thanks again!

Deji, SureCloud, Customer Success

Specialist, Security Access & Reporting
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The functionality within the platform is almost limitless. SureCloud support & project team are very processional and provide great enhancement, changes that are unique to our organisation. Not just an off the shelf solution. Review collected by and hosted on G2.com.

What do you dislike?

We need some more reporting functionality, Similar to what can be developed in Tableau / PowerBi. Keeping the functionality within the platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SureCloud has supports creating a strong Risk culture Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi Ben, we’re pleased to hear that both the SureCloud team and platform are satisfying your GRC needs.

In regards to the reporting functionality, we’re currently in the process of enhancing the capabilities and will keep you posted on the progress.

Thanks for taking the time to leave us valuable feedback.

Deji, SureCloud, Customer Success

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Data Privacy compliance module within the platform is intuitive, logical and easy to scale. SureCloud supported implementation and adapted the product to our particular specification.

The customer support is incredible; very speedy, friendly and well informed. Review collected by and hosted on G2.com.

What do you dislike?

Not dislike, but the dashboard filters are overly complex and take time to configure. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The full product is vast but customisable. Map out your processes ahead of implementation to get the most of the system and maximise autonomy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Primarily GDPR accountability and data mapping, including breach management and access requests, although configured for a full data protection information management system. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi Ian, it’s great to see that our Data Privacy application is fulfilling your requirements and that our team are giving you the right level of support.

Thank you for letting us know about the dashboard filters; the team are currently working on enhancing the reporting capabilities; we will let you know when these are live.

We can also arrange a session to walk you through the new dashboard level filtering to see if this helps you too.

Deji, SureCloud, Customer Success

AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Surecloud is adaptable as a GRC tool, you can use as much or as little as required for your business. Review collected by and hosted on G2.com.

What do you dislike?

Some of the features are not intuitive and you find them the more you work with the tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to connect our internal security/data risk assessments with the associated supplier assurance and due diligence checks. We had difficulty combining our business propriatary information risk assessments with the personal data requirements internally within the business and then attaching them to any external supplier security control requirements. Working with the Surecloud development team we have made some slight alterations to the out of the box product to fit our business and are running the Third Party Risk Assessment and Risk and Compliance modules to good effect. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi there, thank you for taking the time to write us a review.

The team is pleased that the level of flexibility the platform offers aligns with your way of working. We also appreciate valuable feedback on how to improve, particularly around the platform’s UI.

We are working on a new task management interface to enhance how users interact with the action they need to take. Hopefully, when this is released, this should make it more intuitive for your end-users. Our team will be in touch when this is live.

Thanks again!

Deji, SureCloud, Customer Success

ER
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The dashboards provide excellent navigation and management information Review collected by and hosted on G2.com.

What do you dislike?

The only thing I dislike is the way they handle documents that are uploaded and down loaded Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Risk management, an end to end solution is available straight out of the box, along with this we have the compliance suite, major savings by not having loads of speadsheets, all information available t oall in real time. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi there, thank you for your kind words.

Here at SureCloud, customer experience is our number one priority, and your feedback demonstrates our hard work to deliver innovative solutions and best in class customer support.

I will pass on your comments to the product team about the enhancements to the file management part of the platform.

If you would like to discuss this further, please feel free to reach out to me on customersuccess@surecloud.com.

Thanks again, and we look forward to working with you in the future.

Deji, SureCloud, Customer Success

AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Clear audit trail for data protection compliance such as DPIAs, SARs, incidents register. Good reporting if the tool is used fully however the reporting is difficult to configure. Helps with third party risk management too. Good customer service. Review collected by and hosted on G2.com.

What do you dislike?

Cumbersome platform. Difficult to configure effectively. Platform is slow also. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Good for information security management. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi there, thanks for sharing your feedback.

We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do what we can to resolve this and make it better.

Please feel free to reach out to me on customersuccess@surecloud.com to discuss this further. We would love to make things right for you.

Deji, SureCloud, Customer Success

Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Well designed solutions need little customization to meet their intended business purpose Review collected by and hosted on G2.com.

What do you dislike?

Tile application view could be improved but this is a minor cosmetic matter Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Happy to discuss and recommend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using Surecloud to track security assurance for applications, PCI compliance and implement and track Third party supplier assurance Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi Nick, thanks for such complimentary feedback.

Your request to have a different view to welcome you on to the platform has been added to our roadmap.

We appreciate your insights as it helps us to continually improve our platform.

I will let you know when the change is live.

Thank you!

Deji, SureCloud, Customer Success

AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

the helpfulness and wiliness to list and develop to meet requirements Review collected by and hosted on G2.com.

What do you dislike?

I have no dislikes we have worked with SureCloud for numerous years Review collected by and hosted on G2.com.

Recommendations to others considering the product:

start small and add modules as you learn the platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our IT Risk management (PCI, GDPR, supplier risk assessment), we have additionally used for supplier modern slavery management Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi there, thank you for your kind words!

Here at SureCloud, customer experience is our number one priority, and your feedback illustrates our hard work to continually deliver innovative solutions and great customer support.

Thanks again, and we look forward to working with you in the future.

Deji, SureCloud, Customer Success

Lean Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The SureCloud team is very professional and has a good product that can be tailored to company requirements. It is a rapidly developing company and I chose them because they are keen to continue developing their software and it has turned into a great working relationship. The software meets our needs, but where there are future improvement opportunities, the SureCloud team do listen and take on board these ideas which is great to see. Review collected by and hosted on G2.com.

What do you dislike?

Some of the background administration in the system for example user management is a bit clunky, but it still does the job. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have clear documented requirements, but also listen to the SureCloud team as to how their software can best meet those requirements as they have good ideas and know their system well Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Product is intuitive to use and the SureCloud team are very focused on wanting to continue to develop the software and listening to people's ideas. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi Matt, it’s great to hear that you are enjoying the SureCloud experience.

Regarding the improvements you would like to see, we are planning some enhancements to user management for bulk reassignment and groups.

If this is something you are interested in, please let us know, and we can arrange a session to walk you through it.

Deji, SureCloud, Customer Success

IC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The best thing is the ability of this platform to manage vulnerability that includea direct feeds from many vulnerability scanning tools (including vulnerability scan scheduling) and supports penetration test data upload.it also provides great framework for the management of incidents. Incident management is key to a company's success and tracking them continuously contributes to further progress. The surecloud platform provides this great framework that helps to assess, track and monitor incidents and also suggests continuous improvement. Review collected by and hosted on G2.com.

What do you dislike?

Nothing that I dislike but I would like to add few tips to improve. This sounds business like but adding some fun features like interactive animated chat support, dashboards, links and fields could attract potential users. With the type of investment that has been put into the tool, a great interactive environment is likely to skyrocket the sales of this product to extreme levels. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would say that this is professional and realistic tool for risk analysis of the company and for maintaining incidents, avoiding threats and monitoring vulnerabilities of the business applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Surecloud for incident management to track all of our incidents, for recognising the security threats in our business applications and also vulnerability, risk management across our geographic locations, groups and branches. Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi there, thank you for taking the time to write us a review and for your kind words.

We are always looking to enhance the platform’s user experience, and so your feedback has been handed over to our product team.

Stay tuned.

Deji, SureCloud, Customer Success

CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Works efficiently when in comes to the data privacy management . My company had a great review for it. Review collected by and hosted on G2.com.

What do you dislike?

No free version of SureCloud GDPR Suite. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I personally feel that they should’ve had a free version. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company used it and were happy with the services . Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi there, we’re pleased to see that your organization is happy with our GDPR portfolio.

To date, the only free trial we have made available is the Supply Chain Risk solution during the COVID-19 era, however, I will feed this back and we could potentially look at doing some more free trials in the future.

Deji, SureCloud, Customer Success

Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The overall layout is the best on the market. It’s user friendly and the support center is amazing. Review collected by and hosted on G2.com.

What do you dislike?

The first version were buggy sometimes, but recent releases have corrected this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

File and data storage Review collected by and hosted on G2.com.

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Response from Deji Odunela of SureCloud

Hi there, it’s great to see that you’re enjoying SureCloud’s intuitive UI and knowledge base.

We recognize in the past the platform could be buggy, however, as you’ve illustrated, these issues have been ironed out.

We put customer experience and satisfaction as our number one priority, and your review reaffirms the hard work we put in every day. We look forward to continue to work with you and your organization.

Deji, SureCloud, Customer Success