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GI

Verified User in Import and Export

Small-Business (50 or fewer emp.)

5/20/2022

"Customer Experience and Partnerships"

5/5

Describe the project or task SureCall Experts helped with:

Designing a complete customer experience for my website clients, as well as assisting 24x7 with calls about orders and products. Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

They customize the solution specifically around your business needs. They believe in partnerships and creating a trustful environment for their clients. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

Nothing so far, they work hard to research and find a solution. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

By using an outsourced solution I am able to reduce my costs and reinvest in other areas of my business. I also ensure my clients are professionally looked after. Review collected by and hosted on G2.com.

PO

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

2/28/2022

"Great to work with, very reasonable cost"

5/5

Describe the project or task SureCall Experts helped with:

We have had several instances where we needed to go back in time and have accurate tracking of events, they were more than willing and capable to deliver us what we needed in order to perform the audit. Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

That there is no guesswork between interactions with our users. Each call is put through the same flow and process so we can be confident that each caller is handled the same. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

Nothing as of yet, everything has been smooth during the years we have been with them. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

We need to have an afterhours system of call management. using SureCall allows us to be here for our users 24/7 regardless of country or timezone the user is from. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

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Hi, thank you for the glowing review! We appreciate the feedback and are happy to be helping with your business needs!

PE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

5/25/2022

"Fantastic long term service and support."

5/5

Describe the project or task SureCall Experts helped with:

They provide a phone outgoing-message information service. We have had this since the early 90s. Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

They cutomized what we needed and even adjusted the price point so we can afford this. It's been an absolutely key part of our organization. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

Nothing. So far, it's been outstanding. There are no problems. Review collected by and hosted on G2.com.

Recommendations to others considering SureCall Experts:

fantastic! Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

We needed outgoing greeting information, that can handle a lot of callers sporatically without ringing busy. It works great! Never a problem. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

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Thank you very much for leaving a glowing review. We value your long standing business relationship!

KS

Kathy S.

C

Small-Business (50 or fewer emp.)

2/28/2022

"Surecall has been professional and pleasant to do business with."

5/5

Describe the project or task SureCall Experts helped with:

They make sure all our needs are met, changes are dealt with in a timely and urgent manner. Any suggestions are followed through on. Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

Their strong communication skills. Timely correction of any concerns. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

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Hi Kathy, thank you for the feedback. We really appreciate the glowing review! We are glad we can effectively meet all of your business needs.

PO

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

3/18/2022

"Operations Manager of a junior oil company"

4.5/5

Describe the project or task SureCall Experts helped with:

SureCall handles our emergency phone system Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

After each phone call, they provide an email summary to everyone on the call list. This is super efficient in being able to respond to emergencies. Review collected by and hosted on G2.com.

What do you dislike about SureCall Experts?

Rarely (but it has happened in the past) they've sent an email saying we've been contacted by someone, when no one on the phone list was actually contacted. Review collected by and hosted on G2.com.

What problems is SureCall Experts solving and how is that benefiting you?

We respond to emergency calls, although most aren't actual emergencies. SureCall is very reliable and creates an efficient way of handling the issues from callers. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

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Thank you for the review!! It is very much appreciated.

HG

Harold G.

M

Mid-Market (51-1000 emp.)

3/29/2022

"Reliable Answering Service"

5/5

Describe the project or task SureCall Experts helped with:

SureCall manages our 1-800 emergency numbers at our facilities. Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

Easy and reliable to deal with. They regularly make contact to ensure service works. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

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Hi Harold. Thank you so much for the great review. We appreciate your business and look forward to continuing to serve you and your business needs!

GC

Verified User in Construction

Small-Business (50 or fewer emp.)

3/3/2022

"Convenient Service"

4.5/5

Describe the project or task SureCall Experts helped with:

Answering calls after hours Review collected by and hosted on G2.com.

What do you like best about SureCall Experts?

Quick and easy to schedule on call employees. SureCall reps are quick to make changes when they are asked. Review collected by and hosted on G2.com.

Response from Tyler Bombenon of SureCall Experts

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Thank you for the review! We appreciate the feedback and are happy to assist in answering your calls.