AJ

Anna J.

Mid-Market (51-1000 emp.)

6/3/2020

"Pro customer support"

5/5

What do you like best about SupportYourApp?

We felt that SupportYourApp takes care of our clients like they are their families. This is something that you can rarely expect from a BPO company working with thousands of callers every day. Each question has been answered promptly, and with clear instructions. We really like a personal approach to every issue and every customer – a game changing experience. Our plan was to hire a professional team who could take care of the support queue, deliver 24/7 service and keep up with the SLA terms we had in place. We needed quick and comprehensive responses for all customer inquiries as our volumes were growing rapidly. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

We can't think of anything, really. We're happy with the collaboration we've grown with SupportYourApp throughout our time together. The quality and thoroughness has exceeded our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

Have clear requirements and vision. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

We've signed a contract with a large enterprise company, who has specific strict SLA terms when it comes to customer care, including 24/7 service. This is what we were looking for in the first place. We thought it was a perfect match for us, as the solutions SupportYourApp offered ticked all the boxes we had. We also felt a connection from the very first interaction, and after that it all went smooth, and we've come to an agreement. Review collected by and hosted on G2.com.

KR

Kate R.

Mid-Market (51-1000 emp.)

6/3/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"From our very first interaction, top-notch personal and professional approach was evident"

5/5

What do you like best about SupportYourApp?

What caught our attention first when we were looking for a support team is how professional SupportYourApp was from the very beginning. They responded to our first inquiry in 15 mins, the email was neat and personalized, and we felt like we want this kind of approach for our customers. Then, the Integration team at SUP did a great job setting up the communication channels and gathering the team, as we had none of that before. We love how our customers are treated now, how quick and efficient the responses are, and how responsive our assigned Service Delivery Manager is. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

So far, working with SupportYourApp for around 2 years, we haven't noticed any cons, as everything is smooth and steady. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

If you consider SupportYourApp as a support team for your product — it is highly likely to be the best business decision you make. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

SupportYourApp team takes care of all the requests that are coming from our customers. They provide us with phone, chat and email support. We have both level 1 and level 2 teams with SUP, so they are responding to simple inquiries about our services and troubleshooting issues altogether. Review collected by and hosted on G2.com.

BD

Bogdan D.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

1/29/2019

"Choosing SYA Was One of The Best Business Decisions We Made"

4.5/5

What do you like best about SupportYourApp?

SYA provides really good dedicate support for us without having to hire in-house employees to answer 1st and 2nd tier support. The agents work 24/7, even on holidays and weekends without us managing.

We’ve asked supportyourapp to send a ShopperApproved review form to all customers after the ticket is resolved. As a result, a lot of customers provide real feedback letting us know how they are satisfied with our product as well as the help received by the support agent. You can look up our reviews for real time feedback from our customers. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

The agents from SupportYourApp that are assigned to our company for dedicate support don't usually stay for longer than 6 months. And when new agents come in, they go through the learning curve which results in some poor answers that sound robotic. But with more experience for that new agent, they get the hang of it later on. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

Be patient. If you decide to use SupportYourApp, be patient because there's a learning curve in the beginning. The agents will get the hang of your product but in the beginning – you may be skeptical. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

We've been working with SupportYourApp since 2013 and our experience in general has been very satisfying. We outsource our customer support to them to use their English support agents for email and phone. Other languages are not as requested for us because our market is mostly English speakers. Review collected by and hosted on G2.com.

SS

Steven S.

Operations Specialist

Retail

Small-Business (50 or fewer emp.)

7/30/2018

"Outsourced customer service that actually gets your product"

4/5

What do you like best about SupportYourApp?

SupportYourApp is the only outsourced customer service that I could recommend. They take the time to understand the technical side of your problem but also the customer's value proposition which results in a more personalized customer service. We received zero complaints from customers while using this service and also managed to save significantly on servicing costs. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

There is no doubt that the customer service outsourced is not the same as if it were the founder. Also, the remote support feature also did not help us for customers that wanted to meet us in person for troubleshooting. We also found that communication with our account rep was not always optimal (long response times, very direct tone, etc.) Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

If your customers can be served remotely (i.e. without your physical presence), SupportYourApp is the easiest way to scale your customer service. However, if your customers require an on-site presence or you want to provide an exceptionally personalized customer service, you are better off building an in-house sales team. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

At my old job, we used SupportYourApp in order to provide customer service to our entry-level customers. We were able to cut significantly on costs and were able to scale our business much easier until we built an in-house customer service team when we had collected the required funds. Review collected by and hosted on G2.com.

SB

Shamika B.

Pcw

Enterprise (> 1000 emp.)

2/24/2019

"Wonderful pro"

5/5

What do you like best about SupportYourApp?

Mobilize moves faster convenient for others and employees Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

Awesome job I have no problem with it what so ever Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

3/6/2019

"Support Your App"

3.5/5

What do you like best about SupportYourApp?

Provides great support for us 24/7. No need for us to hire in house support for off hours and weekends. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

Seems to be a large turnover rate. Agents that are assigned to our company only stay for short time. Review collected by and hosted on G2.com.

JM

Jorge Alejandro M.

Director

Food & Beverages

Small-Business (50 or fewer emp.)

7/24/2018

"Great relief for companies at their start"

5/5

What do you like best about SupportYourApp?

The great help that external customer service personnel provide when there is high sales demand Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

Not satisfied with the service I have received Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

Having them greatly alleviates something as important as customer service. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

Quick and accurate customer service, great support in personalized attention to each customer, increase in sales, and the company is seen much better. Review collected by and hosted on G2.com.