--- title: SupportBox Reviews meta\_title: 'SupportBox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how SupportBox works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 3 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SupportBox Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SupportBox but has limited features. Are you part of the SupportBox team? [Upgrade your plan](https://my.g2.com/supportbox/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI, and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia. * * * Seller [SupportBox](https://www.g2.com/sellers/supportbox) Discussions [SupportBox Community](https://www.g2.com/products/supportbox/discuss) Languages Supported Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Croatian, Hungarian, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish Overview by Mario Rozensky Show More ## Pricing Pricing provided by SupportBox. ### Email Inbox €16.90 1 User Per Month ### Live Chat €16.90 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/supportbox/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/supportbox/competitors/alternatives) ## SupportBox Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RAYNET CRM ](https://www.g2.com/products/raynet-crm/reviews) Show More ![Jan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan N.") JN Jan N. Manažer zákaznické podpory Mid-Market (51-1000 emp.) 1/28/2026 "All Customer Conversations in One Place with SupportBox" 5/5 What do you like best about SupportBox? SupportBox consolidates all communication channels in one place, making it far easier to manage customer conversations from a single hub. I can handle, address, and resolve customer issues through one user-friendly interface, without needing to switch back and forth between multiple tools or platforms. Review collected by and hosted on G2.com. What do you dislike about SupportBox? The UI could feel more modern, but the team is already working on improving it. Review collected by and hosted on G2.com. What problems is SupportBox solving and how is that benefiting you? I can handle, address, and resolve customer issues through one user-friendly interface, without needing to switch back and forth between multiple tools or platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jaroslav J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaroslav J.") JJ Jaroslav J. Founder Small-Business (50 or fewer emp.) 12/17/2025 "Seamless Collaboration and All-in-One Support Solution" 5/5 What do you like best about SupportBox? What we value most is the ability to collaborate with colleagues on a single email, allowing us to craft the best possible response and provide the highest level of support to our customers. Supportbox also offers us an all-in-one solution, including AI chat, telephone management, and, naturally, email ticketing. Review collected by and hosted on G2.com. What do you dislike about SupportBox? The app's design feels a bit outdated, but from what I understand, a redesign is in progress. Review collected by and hosted on G2.com. What problems is SupportBox solving and how is that benefiting you? Every email from our customers now receives a response, which addresses the most significant issue we previously faced with Gmail and other solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 11/26/2025 "Effortless Customer Support with Outstanding AI and Service" 5/5 What do you like best about SupportBox? I find it very easy to use SupportBox. It enables our customer support team to handle customer enquiries even when we’re not all in the same office. I like that we can adjust various features to suit our needs. Thanks to the use of AI, many questions coming through our website chat are now resolved automatically. The interface is simple, practical and truly user-friendly. Whenever I need help or want to change something, the SupportBox team responds quickly and gets everything sorted. Review collected by and hosted on G2.com. What do you dislike about SupportBox? Nothing comes to mind. I have nothing to mention. Review collected by and hosted on G2.com. What problems is SupportBox solving and how is that benefiting you? In SupportBox, we handle all of our customers’ inquiries that come in via email. We divide them into retail and wholesale, and most of them are processed in the retail category. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of SupportBox for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,834) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. 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It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. 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It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 5 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,758) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 6 ![Connecteam Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam Logo") Connecteam 4.6 (3,505) Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. ](https://www.g2.com/products/connecteam/reviews "Connecteam")[ 7 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,920) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. 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Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. 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Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio") [Show More](#) ## Pricing Options Pricing provided by SupportBox. ### Email Inbox €16.90 1 User Per Month ### Live Chat €16.90 1 User Per Month ### Phone Calls €16.90 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/supportbox/pricing) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Top-rated operational risk software for corporate use](https://www.g2.com/discussions/what-s-the-top-rated-operational-risk-software-for-corporate-use)[Is Everlaw worth it for government public records management?](https://www.g2.com/discussions/is-everlaw-worth-it-for-government-public-records-management)[Which video communication platform offers the most reliable conferencing features?](https://www.g2.com/discussions/which-video-communication-platform-offers-the-most-reliable-conferencing-features) [What is the highest rated sales enablement platform for value-based selling approaches based on user reviews?](https://www.g2.com/discussions/what-is-the-highest-rated-sales-enablement-platform-for-value-based-selling-approaches-based-on-user-reviews)[Best cpq software for small businesses](https://www.g2.com/discussions/what-s-the-best-cpq-software-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/supportbox/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)