--- title: Support.com Cloud Reviews meta_title: 'Support.com Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Support.com Cloud works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 5 scale: '5' date_modified: '2026-06-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Support.com Cloud Reviews **Vendor:** Support.com **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 5 ## About Support.com Cloud Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction. ## Support.com Cloud Reviews ### 1. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Support.com Cloud?** I enjoy how flexible the customer service is. I can reach them anytime and expect great help **What do you dislike about Support.com Cloud?** so far I really like it and have not experienced issues **Recommendations to others considering Support.com Cloud:** this is useful and helpful **What problems is Support.com Cloud solving and how is that benefiting you?** It gives me the ability to take care of things that don't take my storage and i appreciate the ease of accessing my account information ### 2. The cloud way of offering customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Support.com Cloud?** Its user friendly, affordable, offers customers the best step by step self-service experience leaving them more satisfied with your product and services, its cloud-based which makes it useful in assigning roles to remote agents. **What do you dislike about Support.com Cloud?** Everything works great the features and the entire customer portal is very easy to use and customer friendly. **Recommendations to others considering Support.com Cloud:** Offers a very customer friendly self service tool you should consider having it for your support department. **What problems is Support.com Cloud solving and how is that benefiting you?** Customer self service support portal. ## Support.com Cloud Discussions - [What is SupportSoft?](https://www.g2.com/discussions/what-is-supportsoft) - [What does support Com Inc do?](https://www.g2.com/discussions/what-does-support-com-inc-do) - [What companies use support COM?](https://www.g2.com/discussions/what-companies-use-support-com) - [View Support.com Cloud pricing details and edition comparison](https://www.g2.com/products/support-com-support-com-cloud/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A34%3A55+-0500&secure%5Bsession_id%5D=69384b02-2ccd-4bea-b063-b4a9a83a7134&secure%5Btoken%5D=d3b68855beca75475704815ef595646ff30f84899ff520176e1d2331115daa8c&format=llm_user) ## Support.com Cloud Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Support.com Cloud Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,677 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (419 reviews)