--- title: Support.com Cloud Reviews meta_title: 'Support.com Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Support.com Cloud works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 5 scale: '5' date_modified: '2026-06-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Support.com Cloud Reviews **Vendor:** Support.com **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 5 ## About Support.com Cloud Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction. ## Support.com Cloud Reviews ### 1. Good Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Devesh C. | Security Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Support.com Cloud?** It allows us time to resolve our problem Quick as possible and provide resolution is a very effective **What do you dislike about Support.com Cloud?** everything I like they solve problem as Quick as possible sometimes also gets diconnected So that not an issue **What problems is Support.com Cloud solving and how is that benefiting you?** they are using the latest technology Which helps To solve problems in a more effective way Like AI ML etc ### 2. The Customer Experience That Everyone Deserves **Rating:** 3.5/5.0 stars **Reviewed by:** Noah R. | Marketing Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Support.com Cloud?** It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way. **What do you dislike about Support.com Cloud?** The interface is a little outdated and can be somewhat slow on occasion. **Recommendations to others considering Support.com Cloud:** Good service for the price. The interface is a little outdated. **What problems is Support.com Cloud solving and how is that benefiting you?** I like that they are implementing AI into their solution. It allows us to be more immediate in our response to our customers. ### 3. Support.com Nexus Platform is Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2015 **What do you like best about Support.com Cloud?** Nexus is a cloud based IOT platform that can be used to support IOT products. It is simple flexible and easy to use **What do you dislike about Support.com Cloud?** Needs Sales interaction and not online hence cannot register online and start trial. Needs help from reps in setting up the workflows **What problems is Support.com Cloud solving and how is that benefiting you?** Support platform for IOT devices ## Support.com Cloud Discussions - [What is SupportSoft?](https://www.g2.com/discussions/what-is-supportsoft) - [What does support Com Inc do?](https://www.g2.com/discussions/what-does-support-com-inc-do) - [What companies use support COM?](https://www.g2.com/discussions/what-companies-use-support-com) - [View Support.com Cloud pricing details and edition comparison](https://www.g2.com/products/support-com-support-com-cloud/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A01%3A39+-0500&secure%5Bsession_id%5D=fb1b2327-0cf5-4d8d-b582-36d4e897f8c3&secure%5Btoken%5D=5edc563b86c08621f0cae38adae426c3b0a786f6e16d94d9d99d573bd523d637&format=llm_user) ## Support.com Cloud Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Support.com Cloud Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (419 reviews)