Somehow good software to submit new projects. Review collected by and hosted on G2.com.

Professionalism and Skill Level: The designs presented in Figma fall significantly short of the professional standard we were promised. They appear to be the work of amateurs, not seasoned designers.

Technical Proficiency: The organization and use of Figma features are subpar, indicating a lack of expertise with the tool. This has resulted in poorly structured layers and inefficient workflows.

Turnaround Time and Originality: We are extremely disappointed with the turnaround time for minimal changes. More concerning is the lack of originality and innovation in these designs. Simple adjustments, like changing bullet point colors, do not justify the time taken.

Design and Aesthetics: The inconsistent layouts and poor spacing demonstrate a fundamental lack of design acumen. This inconsistency is not only unprofessional but also impacts the user experience adversely.

Self-Service Over Feedback: The quality is so lacking that I find myself preferring to make changes directly rather than providing feedback, which is a significant red flag.

Pricing vs. Quality: The hours billed for these projects are exorbitant, especially given the substandard quality of work delivered. This discrepancy is unacceptable.

Misrepresentation of Expertise: We were promised senior designer involvement, but the work received suggests reliance on AI and inexperienced designers. This is not what we agreed upon.

Resource Allocation: It appears that a disproportionate amount of our budget is being spent on project management and communication, rather than on the actual design work. This is not only inefficient but also ineffective.

Overall Experience and Contractual Concerns: The entire experience has been frustrating, to say the least. Furthermore, being locked into another 3-month contract under these circumstances is highly frustrating. Review collected by and hosted on G2.com.

They were always available, nimble, flexible, and responsive. Their design work was reliable, high quality, and thorough. Review collected by and hosted on G2.com.

Overhead using the Superside portal (and prefer email/Slack) Review collected by and hosted on G2.com.

I like how organized the Superside team is. They are very professional with their deadlines, they are super communicative, and are always open to working within our exisiting systems. For example, our Superside support team got involved in our slack channel because that's how our team works best. That meant a lot to us!

Superside makes it really easy to use their portal, too! We were skeptical about onboarding yet ANOTHER system into our workflow, but it's so easy to use. Everyone from Superside is very responsive in their messages channel and it's very easy to attach design references and other guidelines. Review collected by and hosted on G2.com.

We don't dislike anything about Superside!

If we had to pick something, though, sometimes we wish the designs were more "out of the box." Review collected by and hosted on G2.com.

Superside is always available to take on a project big or small. They are very good with setting expectations for how much time is needed along with mapping out delivery dates. They've always delivered work on time and I appreciate that immensely. Thank you!

And everyone we've worked with is so nice, it's been a very pleasant experience. Review collected by and hosted on G2.com.

Sometimes the work we receive is very literally interpretted. I would like to see a little more creativity. Review collected by and hosted on G2.com.

Having a full team that is completely in sync with our goals and vision. Our expectations are often exceeded. Review collected by and hosted on G2.com.

There is not much we do not like about Superside. Review collected by and hosted on G2.com.

Gorgeous designs that blow everyone away. The previous designers we worked with don't even come close Review collected by and hosted on G2.com.

Their services are definitely on the more expensive side and contracts are longer term but that is good for everyone involved. You get what you pay for! Review collected by and hosted on G2.com.

The customer service is stellar. I really appreciate their clear and transparent approach to project management. The team's ability to pivot when needed and take on a lot of tasks concurrently has been incredibly helpful, especially as we have a small, lean creative resource internally. Review collected by and hosted on G2.com.

No downsides as of yet, the team is very adaptable and we are throwing a lot at them right from the start. Review collected by and hosted on G2.com.

Timely responses, quick turn around, flexibility, a good platform/app to manage all ongoing projects and great account managers make their work excellent! It is super scalable and they can deal with many, many projects at the same time! Review collected by and hosted on G2.com.

If your brand is still incipient and needs a 'creative hub' to explore all avenues of illustration, expanding brand book, etc you might want to keep the projects very close to the internal design team. Naturally, there's a lot of context that is difficult to pass to a 3rd party, so always keep your design team involved! Review collected by and hosted on G2.com.

Creative quality and service excellence, consistent results and responsiveness, great project management and digital platform Review collected by and hosted on G2.com.

Pricing plans are a little inflexible, but remain good value for money Review collected by and hosted on G2.com.

Superside is always open to feedback and willing to do what it takes to deliver the highest quality design. Review collected by and hosted on G2.com.

Pricing. It's great service but it will cost you. Offering more affordable packaging for simple designs would be nice. Review collected by and hosted on G2.com.