SuperOps is good MSP software that provides a PSA-RMM platform and is constantly growing and improving its features. The remote monitoring and management feature of SuperOps is best for me as it has a good user interface, is easy to access, and supports multiple platforms. Moreover, other features such as remote access to the host (file explorer, command line, etc.) in the background add more benefits to accessing the device without hampering the customer. Review collected by and hosted on G2.com.

The downside of superOps are:

- NO option to preview files and documents in the documentation section. Need to download it to view it.

- Sometimes RMM does not work and need to reinstall it. Review collected by and hosted on G2.com.

My experience was very pleasant. I had no problem when switching from Jira. I really liked the ability to use timers at individual tickets, so that I know how much time I am spending on each task. I also used the splashtop remote connection a ton and it worked really well. Review collected by and hosted on G2.com.

Sometimes the function "Send and change status" would need to be clicked a few times before activation. It was really annoying sometimes. Review collected by and hosted on G2.com.

It is very easy to get started, easy for the staff to learn the system and the support is best in class. First I implemeted SuperOps at an MSP and now we are using it in the company that I´m the CIO in. The development of the system is super fast end new functions is added all the time. SuperOps listens very much to the users when it comes to development of the product. I have used it for 2,5 years now and it is far better than other systems from the big ones. I use it every day. Review collected by and hosted on G2.com.

The integration to SentinelOne could be better and the same goes for Hudu, you manually need to creatse sites in Hudu even if you have site setup in SuperOps. I would like to see that you could set a asset (computer) as a node and scan the network for computers missing the agent. You can create tickets from the agent but chatt function is missing and you cannot attach files to a case this way. Review collected by and hosted on G2.com.

We moved from NAble N-Central to SuperOps a few months ago and it has been a breath of fresh air. Our account rep and support when I have questions have been super responsive and great to work with.

Scripting works extremly well along with automatic edr deployment. Splashtop works well for remote sessions with end user machines.

Windows patching has been working well for us. Review collected by and hosted on G2.com.

Third Party application patching is not great yet. We knew this coming in after testing and have discussed with support on feature requests. The team has told us there are many upgrades to third party app updates and windows patching in the works.

There is no way to approve updates per customer / site, it is global. Review collected by and hosted on G2.com.

Everything from the menu layouts, the features it has, and even the default fields seems to have been very well thought out while design this software. It makes so much sense to navigate and extremely easy to customize things as much or as little as you desire to fit your business. All the stock tools and integrations work great too, without noticeable glithes. Another surprise as a new user is the knowledge and prompt response of their customer support. We've been extremley happy with the implementation of this new tool. Review collected by and hosted on G2.com.

Lack of an inventory management/tracking system and lack of integration to Google calendar. Review collected by and hosted on G2.com.

I use Superops on a daily basis 90+% of my work is done though this platform

Intuative interface,

Quick Search from anywhere,

Tabs in Dashboard makes use alot easier than other Services I have used.

Customer support are resonsive and fantastic at keep you updated on what is happening it slots into out stack so well that migration of devices tickets etc took less than a days work.

The runbook and approvals feature turned an email writing process into a one click job this was so easy to implement. Review collected by and hosted on G2.com.

Occasionally when your session expires you will not recieve a login prompt until you clear your cache for the site. Review collected by and hosted on G2.com.

I've found my experience of SuperOps to be fantastic. The User Interface is easy. It's not overly complex to navigate between different items. It was also very easy to install on any devices & Not alot of configuration is required to get it going and doing basic checks on devices.

I've had a few issues of my own making which the customer support was excellent on all accounts. They are also open to anyone making suggestions on how to improve their software, for me this is the biggest part as nothing is perfect and there will always be a need to make improvements!

Overall i have no issues recommending SuperOps to any MSP looking to streamline their services. Review collected by and hosted on G2.com.

Some of the policy configuration can be a bit strange to setup but i have it under good authority this is being looked at in a future release! Review collected by and hosted on G2.com.

SuperOps is easy to use and constantly has new features. It has become one of the best tools in our toolkit. I have used many others, connectwise, ninja, and Synchro. All others are handicapped in comparison. The tab design makes it easy to work on multiple things at once and jump between projects. The site is easy to use and understand. It is easy to deploy. They are constantly making changes to make it better with features an MSP needs. They listen to customers. Every time I have reached out they have provided useful assistance. Review collected by and hosted on G2.com.

The mobile app is slow to adopt their many great features, but you can see they are actively working on it. The app is still better than their competitors. Review collected by and hosted on G2.com.

Accessing and setup of the trial was a joyful experience, you, of course, get e-mail contacted about how to start and where to go etc. I am a hands-on learner, and prefer to investigate first and ask questions later, I advised the team of this, so they let me to myself. When I had questions, they answered them quickly and accurately. It made the whole sign on phase painless. Review collected by and hosted on G2.com.

It's not a high-end MSP; however what it is, is a perfect solution for a cloud based MSP. All our clients use Cloud, and limited on site servers, so a full fledged RMM is not needed. Review collected by and hosted on G2.com.

They are constantly adding to their product, even the quickest review of their roadmap shows that they are adding features and steadily improving. Their interface is easy to use and shows a good amount of detail in both the PSA and RMM portions. I really appreciate that they are improving all the time and are doing their best to respond to feedback. Their support team has also been excellent and they are available via chat at all times. I like that they are direct. For example, if something can't be done, they tell you rather than beating around the bush. Their feature set is also awesome, with a huge array of PSA features that I can see myself using all the time. Review collected by and hosted on G2.com.

The first aspect that concerns me is how they have programmed their site. A lot that would normally be handled in the back end seems to be handled in the browser. This isn't a huge deal, but it sometimes results in strange behaviors. For example, you sometimes you need to F5 refresh the browswer to make sure all your information is actually up to date, even when you saved something and might expect that to be reflected the next time you create a new ticket. The reverse is also true, automation seem unable to do some things because only the UI and browser can take that action. I am also a little concerned that the SuperOps devs seem to be less experienced with a customer service focus. For example. their product is nice for techs to use but the client facing web elements look exactly like the tech facing elements which is confusing to some users. It appears the programmers and UI designers tend to judge a good UI based on what they understand, not considering that MSPs deal with business owners and employees who need all the hand holding possible and who hate every second they have to wait to fill out or submit a form. Many of our clients have no idea how to navigate a "techy" site. I hope their client facing elements on the web get altered to match the ease of use of their client facing emails, which are superb. Finally, I look forward to more integrations coming online. The type of API they chose to implement is different than that implemented by the rest of the MSP world and I can see that poterntially causing issues with integrations. Review collected by and hosted on G2.com.