Easy to use software, and ticket can be generated by user with minimum efforts, user friednly screen to follow up, excellent support team, and ai bot resolve most of the issues Review collected by and hosted on G2.com.

not dislike, but would need a proper change mgmt process to make it complete ITSM tool Review collected by and hosted on G2.com.

Ease of use; excellent support; decent price Review collected by and hosted on G2.com.

Need better delivered reports; sometimes the connection with the Asset drops - I need to bothr the client to re-install the agent; need more and easier training Review collected by and hosted on G2.com.

The platform makes SME management a dream: asset management; automate user managements for up to date monthly contracts; integrations with Splashtop out of the box as well as useful tools such as Xero, Azure and others Review collected by and hosted on G2.com.

Inconsistent icons/design and workflows from time to time. Review collected by and hosted on G2.com.

I like that SuperOps is an all-in-one solution, eliminating the need for multiple tabs to search for users, devices, etc. I also appreciate having its own built-in tab system rather than relying on a browser tab per item. Review collected by and hosted on G2.com.

I'm not finding anything that has yet to be more than a minor inconvenience, which could just be due to setup. For example, not assigning a Technician automatically if unassigned but resolved. I think there should be a prompt when no technician is assigned when hitting resolve. Review collected by and hosted on G2.com.

that is a toss up between the deployment team and the UI they are developing. both are amazing Review collected by and hosted on G2.com.

the one issue that i have with the software is the organization of certain items. Review collected by and hosted on G2.com.

We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quick to fix bugs or issues. The company culture stands out with its friendliness and approachability. The interface is intuitive, making it easy to find what I need quickly. Interacting with their team, whether opening tickets or talking to an account manager, is straightforward and issues are usually resolved promptly. SuperOps treats every ticket as important, providing excellent communication and making me feel valued. Additionally, the initial setup for integrating companies, scripting installations, and migrating contracts or recurring items was extremely easy. Standard parts like email, templates, auto-replies, and custom fields are also easy to manage. Finally, their pricing, ease of use, and fantastic company culture were major reasons for switching from previous software. Review collected by and hosted on G2.com.

Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions which leads to accidental deletions, although it's easy and quick to restore. The Android app could do more, especially on a tablet. I have to use Chrome to do certain tasks on the go, like scheduling myself for an appointment, because the app lacks some functions available on the WebGUI. Review collected by and hosted on G2.com.

Superops has a much simpler design than the other MSPs we’ve used. It’s very user-friendly, while still offering the key components and reporting we require. Review collected by and hosted on G2.com.

Some of the reporting features are a bit difficult to access and set up, and the process can be confusing at times. Review collected by and hosted on G2.com.

I like how SuperOps simplifies our daily MSP operations with its clean interface and intuitive workflows. Having PSA and RMM tools together in one platform makes it easier for our team to work efficiently and deliver better service to our clients. Review collected by and hosted on G2.com.

There is not much we dislike, but there are some areas that feel they could be more polished. We would like to see more flexibility in reporting and customization in a few work improvements to reduce extra clicks. Review collected by and hosted on G2.com.

When I have an issue, I am able to get help quickly. Review collected by and hosted on G2.com.

Some functions in the program are difficult to find Review collected by and hosted on G2.com.

The platform is super quick and simple!! Review collected by and hosted on G2.com.

From my perspective, I haven’t found any downsides to this platform. Review collected by and hosted on G2.com.