I think that the experience for our technicians is clean as far as servicing & automation. They love working with the product to provide help desk and have all the tools they need. SuperOps team is constantly refining and making the product better. Review collected by and hosted on G2.com.

I feel like the PSA portion of the platform leaves something to be desired but is workable. Review collected by and hosted on G2.com.

I like that SuperOps offers a single unified platform that allows us to manage customer devices and support calls and projects all in one place, which eliminates the need for multiple systems. The RMM feature is very easy to use and packed with powerful features. I appreciate the support team's responsiveness and openness to new ideas and feature requests. Additionally, I find the ability to view a history of CPU/RAM usage over seven days helpful for pinpointing performance issues. The integration with WinGet and the ability to upload our own software is also nice. The initial setup was fairly easy, supported by regular onboarding calls. Review collected by and hosted on G2.com.

There feels to be some basic functionality missing, although some of this has been addressed during our onboarding. The interface doesn't feel as intuitive when dealing with tickets as other platforms we've used before. I think this might be because there are more features, and we will probably adapt to it with more time. Review collected by and hosted on G2.com.

It's very reliable, I can always count on using SuperOps as an RMM to connect to my Devices.

I also use it for ticketing in my Help Desk, it's fast and efficient. Review collected by and hosted on G2.com.

There's really not much to talk bad about SuperOps but If I could pick something it would be having more integrations to other popular softwares Review collected by and hosted on G2.com.

Everything is in one place. So far, the software has been very easy to use, and it’s also been straightforward for me to train my team on it. Review collected by and hosted on G2.com.

I would say no real good plugin with AV and EDR. Review collected by and hosted on G2.com.

The platform covers most MSP areas, including ticket and project management, time trackining, documentation, asset management and billing.

Support requests are usually answered quickly. Review collected by and hosted on G2.com.

The user interface is often unintuitive and slow. In app tabs are used, whose state is not always retained when switched between, losing filled form states.

Ticket automation rules are unintuitively divided into different categories.

Tickets and projects are divided into entirely separate systems, and no single pane view exists for them. Review collected by and hosted on G2.com.

It's an easy to adopt all-in-one platform, especially for small, startup MSP's. Review collected by and hosted on G2.com.

The UI takes a little bit to get used to, and I feel development has stalled a little but that doesn't exactly change my overall view of the platform as a whole. Review collected by and hosted on G2.com.

I like SuperOps because it has many useful features, such as ticket management. Our clients can open tickets directly through the platform, and we can see all the information we need on SuperOps. Moreover, unlike Ninja, SuperOps has all these features without an additional cost. Review collected by and hosted on G2.com.

A bit complicated to insert the contracts into the platform. There is a somewhat complex procedure behind it that I didn't understand well. Review collected by and hosted on G2.com.

On-demand support contact via inline chat. The ticketing system is the best we've had on any platform we've used. Review collected by and hosted on G2.com.

There are some basic functionality missing, nothing crippling, but some things just don't work the way they should. Review collected by and hosted on G2.com.

The best thing about SuperOps is their customer support. If you have any questions, they have Finn, the AI chatbot, who can help you through it. But if he can’t, someone from SuperOps steps in and helps you out. Review collected by and hosted on G2.com.

It’s on the expensive side, but you definitely get your money’s worth. Review collected by and hosted on G2.com.

Remote support and access across the entire Education Trust, enabling improved management and better overall support. Review collected by and hosted on G2.com.

When I rebuild an existing PC and re-join it to SuperOps, it increments the asset name. It would be great if it could read the device information and reassign it to the existing asset instead of creating a new, incremented name. Review collected by and hosted on G2.com.