The ability to integrate with external sources such as Outlook and Pax8 are key for business. The UI is much more modern than most competitors and the tab based exploration really helps manage multiple things. The pricing is on par with alternatives if not slightly cheaper. The initial onboarding was excellent. Numerous meetings to ensure our requirements were met and even adding features/integrations that were not initially available. The option of generating scripts with AI is a really nice feature to have also. Performance of the platform itself along with access to clients assets is fantastic and we do not have issues. Review collected by and hosted on G2.com.

The only downside is that projects are not linked to the client and cannot be access via the client page. Review collected by and hosted on G2.com.

I really like the custom integrations offered by SuperOps, as they allow me to use different methods like ISL and Splashtop. I find their ticketing system to be good and appreciate that their APIs help with automatic email ticket creation, which has been quite doable. The pricing made sense for us since it's more by technician, which works better as we're getting more efficient with fewer technicians but more devices. SuperOps is also more modern and gets frequently updated. I found the initial setup to be fairly easy, and our contacts at SuperOps were very helpful, getting back to us even when they didn't have immediate answers. The setup process was streamlined, with getting all the devices on board being pretty easy with scripts, and the ticketing was also not too bad to set up. Review collected by and hosted on G2.com.

I haven't ever got the invoicing to work, although I know that they've improved that a lot in recent months, it still hasn't done exactly what I needed to do even after lots of exploration and checking out new features. So still not exactly where I would want it there. Review collected by and hosted on G2.com.

Honestly? My favorite thing about SuperOps is that it just works without fighting me every step of the way.

I came from a clunky old PSA that felt like it was stuck in the 2000s, and SuperOps was a breath of fresh air. The UI is so clean and intuitive that I actually want to use it, no more digging through endless menus just to find a ticket or check an asset. Review collected by and hosted on G2.com.

There’s a real integration gap. I’m coming from a more established ecosystem, and SuperOps just doesn’t have the same depth yet. The QuickBooks sync is one-way only, so if I make changes in QuickBooks, they don’t flow back into SuperOps. With Xero, it pulls in every single contact—including suppliers I don’t need—which ends up cluttering my customer list. And there’s still no native Slack integration? Come on—my whole team lives in Slack. Review collected by and hosted on G2.com.

SuperOps has completely transformed how we manage our MSP operations. The unified RMM and PSA platform means our technicians no longer have to jump between multiple tools to handle tickets, remotely access endpoints, and track project progress. The AI-assisted ticketing is a standout feature — it automatically categorizes incoming tickets, suggests solutions based on past resolutions, and even drafts responses, cutting our average ticket resolution time by nearly 40%. The remote monitoring dashboards give us real-time visibility into all client endpoints, and the automated patch management ensures our clients stay protected without manual intervention. The policy-based automation is incredibly powerful — we've set up workflows that auto-remediate common issues like disk space alerts and service failures before clients even notice. Integration with popular tools like Microsoft 365, Slack, and QuickBooks has also streamlined our billing and communication. Onboarding was smooth thanks to their responsive support team and thorough documentation. For any MSP looking to consolidate their tech stack and boost efficiency, SuperOps is a game changer. Review collected by and hosted on G2.com.

There are a few areas that could use improvement. The mobile app, while functional, doesn't offer the same depth of features as the desktop experience — for example, running scripts or accessing detailed asset inventory is cumbersome on mobile. The reporting module, though improving, could offer more customizable templates out of the box so we spend less time building custom reports from scratch. There's also a slight learning curve for new technicians getting used to the automation builder, and more guided walkthroughs or in-app tutorials would help accelerate onboarding. Additionally, the asset discovery feature occasionally misses devices on certain network configurations, requiring a manual rescan. These are relatively minor issues given the overall value the platform provides, and the SuperOps team has been receptive to feature requests — several improvements we suggested have already been implemented in recent updates. Review collected by and hosted on G2.com.

Summarize Ticket is the feature I actually reach for. It turns a long ticket thread into something I can paste into the worklog for the client invoice instead of writing the summary manually. It's a real time saver on the admin side of closing tickets. Review collected by and hosted on G2.com.

Closing a ticket is slower than it should be. When I mark one closed, a confetti animation plays and freezes the interface for a moment before the ticket actually closes. I just want it to close and be done. An option to turn the animation off would fix it, since right now it locks the UI on every close.

A handful of UI papercuts add up too. In the ticket title field, pressing Enter inserts a new line instead of saving, and a ticket title does not need to be multi-line. When a ticket is merged, clicking the merged ticket link opens a new browser tab instead of opening that ticket inside SuperOps, so I collect stray browser tabs. Unknown Tickets cannot be read inline without switching to a hidden Classic View. The default ticket list is hard to scan at a glance, and checking what notifications go to my own email means going through 18 separate sections instead of one per-user view.

Time tracking is fiddly. I cannot enter decimal time, so typing 2.5 is not read as 2 hours 30 minutes. The timer starts at 00:00 and runs to the current system time, so I edit the start time on most entries, and the duration field has misread "30" as 14 hours when the start time was left empty.

On integrations, getting invoices cleanly out of SuperOps and into QuickBooks has taken real effort, which matters because it affects our cashflow directly. Estimates and invoices also do not link back to their tickets, so the billing handoff is slower than it should be.

On limitations, the tier we are on does not include scripting or auto-remediation, so there are automations I would like to build that sit behind a higher tier. The data centers are US and Europe only with no Canadian region, which is a constraint for our dental clients with privacy obligations in Ontario. Review collected by and hosted on G2.com.

What I like best about SuperOps is how easy it is to use. Having ticketing, asset management, monitoring, and automation all in one place saves time and makes day to day IT operations much more efficient. It helps our team stay organized and respond to issues faster. Review collected by and hosted on G2.com.

Nothing major, but there are a few small customisation improvements I'd like to see. For example, automatically populating the user's email when submitting requests from the device (agent icon), and having a bit more flexibility around branding and colour customisation. Also, sometimes Splashtop doesn't work so we need to install ISLonline as we didn't enabled the ISL for auto installation as a parent policy. Overall, these are minor points and haven't affected our experience with the platform. Review collected by and hosted on G2.com.

I find SuperOps great for automation, particularly for patching machines. The MDM feature is pretty neat, and the handful of integrations - like our Gaurdz integration for security alerts - make things easier. I like how configurable it is; you can configure pretty much anything, like having an onboarding script or software set for each client, which simplifies the whole process and saves us a lot of time. The initial setup was super easy, with most things being well-organized, and the SuperOps team helped me learn it. Review collected by and hosted on G2.com.

I wish there were more options for permissions. For example, under IT Documentation, there are different types of documentation. One would include credentials. I want all users to be able to edit most documentation, but I don't want most users to be able to edit the credentials. This can be solved in two ways. Either have versioning so you can't accidentally lose credentials or have a deeper permission system. Review collected by and hosted on G2.com.

I like SuperOps because of its ease of use, which enables new techs to adopt the tool quickly and makes navigation easy. The support reactiveness is another aspect I appreciate since I know I can count on quick support if we encounter any issue or bug. Additionally, the UI/UX of SuperOps contributed to our decision to switch from another product. Review collected by and hosted on G2.com.

Script management is really hard since there's no repository based on folders or categories, making it a mess to manage at scale. Remote Access is clunky and often has bugs, especially with Splashtop. The Splashtop service keeps crashing, requiring manual restarts. Reconnection is unreliable, working just 10% of the time. It lacks multi-display support without extra cost and connections are slow. In Splashtop, chat notifications are missing and the chat can't pop out, making it hard to see history. Review collected by and hosted on G2.com.

I really like the remote terminal in SuperOps, as it allows me to do pretty much anything without the user needing to be involved, which is great because it removes the issue of waiting for the correct time to use a user's machine. I find it useful for a range of purposes, like getting the MAC address for Wifi to add into our radius server and listing all printers. Plus, switching to SuperOps was due to its licensing costs, capabilities, user-friendly UI for chatting with users, and having a ticketing system as well as RMM. The initial setup was easy, and it complements well with tools like the Unifi controller to help diagnose. I appreciate that these aspects make my work smoother. Review collected by and hosted on G2.com.

Patch management is not there in terms of updating in line with Cyber essentials / CE+ as this is becoming mandatory in many countries to do trade with. Add a pane for connected printers in the details. Review collected by and hosted on G2.com.

It has AI woven into it. The features are clean. It is a very straightforward to use. It is not overly complicated attempting to everything for everyone. It is very quick and the support is reasonably responsive. Review collected by and hosted on G2.com.

There’s essentially no onboarding to speak of. The pricing isn’t as competitive as they want you to believe, and there aren’t that many integrations either. Even among the integrations they do offer, some are only partial. A number of existing features also feel like they’re just “almost” finished.

For example, on the ticket board you typically want to quickly see open tickets, not everything. In SuperOps, that isn’t the default. You have to load all tickets first, and only then can you get to a view that shows just the open ones. Overall, it feels like they deliver half-baked features without incorporating user feedback. Review collected by and hosted on G2.com.