I like the fact that SuperOps.ai has been built within the cloud from the start. This allows much more flexibility and benefits from updates being pushed out very easily.

The agent is very simple to deploy to devices on networks, either by GPO or running a script.

The UI is very easy to navigate and we particularly like the tabbed windows within the single browser window (so no opening multiple windows and tabs.

Patch management is also very good, our old system never seemed to execute the updates very successfully and within a short period of time using SuperOps.ai our clients are fully up to date.

We also liked the outlook SuperOps.ai has with more and more features to be rolling out onto the platform very soon.

During the initial trial we had a good team of support members answering our questions and also had regular meetings to make sure we were making the most out of SuperOps.ai

SLA management and control is also very good. Review collected by and hosted on G2.com.

I think the mobile app is something that will need a little work but like I mentioned in the other section, they are continually rolling out features and most of the reccomendations I have put forward are already on their roadmap. Review collected by and hosted on G2.com.

Stellar customer support: Integrated chat with quick "within minutes", friendly and helpful responses.

Inegrated temp support password if they need to look at it, and then just sit back. They'll handle it.

*Powerful product suite*: Fully integrated PSA with project management, RMM, Spashtop, helpdesk/tickets, user portal, invoicing/estimates, IT documentation, CRM, communcations, side conversations (ie vendor comms that are tied to a ticket, but visible only to you and not the customer), mobile app for smartphones, time clocks/labor tracking, fully integrated messaging platform that can use their email, or your own 365 or Google Business mailboxes. SuperOps needs 2 maiboxes: Support for the helpdesk, and Sales for the remaining comminications like invoicing, messaging, and so on.

*Growing constantly - Actively developed and not stagnant. Integrated forums through the platform for Feedback (feature ehancement requests) with ingrated VOTING - making the product development largely - community driven! As it should be. With approved requests, the MODs include consideration, planned, and when roadmaps within the posts, and on their roadmap board within the Product Feedback forums.

This alone - really sets the bar in my opinion. There are of course, also discussion boards and many other specific topics, that all are categorically driven to match the various integrations, components and services that this awesome product suite has to offer, and the SuperOps user community, is EMBRACED throughout all of these "topics".

*Ease of use and implementation: if you run into any issues, just send support a message and they will assist and/or fix the issue.

*Affordable: Per technician license - 4 editions: PSA only, RMM only, PSA+RMM Pro, PSA+RMM Super with 150 RMM clients per technician in all 4 tiers.

*Tons of the top cloud solution integrations - and more being added regularly - go add your votes or suggest new integrations and see how the community feels about it! Review collected by and hosted on G2.com.

*The network monitoring is per device - and it's expensive, and unlike the RMM 150 packs that are included - the NMS isn't included and requires additional investment. It is disappointing to me that for the price (or even a little more) that we get 0 devices to match the 150 that we get for RMM in the Standard, Pro and Super editions of SuperOps. That just means we can't even really test the product without added cost.

*No integrations (yet) with Sharepoint/OneDrive/Teams on the 365 side, or the Google Docs/Drive/etc ecosystem for documentation repositories that integrate within the SuperOps IT documentation portal.

*The recently added scheduling - is not available within the SuperOps mobile app (at this time). Review collected by and hosted on G2.com.

SuperOps provides the same features as most RMM platforms, but their interface is much better laid out and easy to navigate. Their scripting features and patch management are on top of the leaderboard. Their support will beat almost any service provider out there! If you are looking for an RMM platform that checks all the boxes and more, try SuperOps and see it in action! Review collected by and hosted on G2.com.

SuperOps is still a "new" company, and with any new company comes bugs in the platform. What makes SuperOps stand out from other providers is that they listen to the customers, find the issue and get a resolution promptly. I have worked with multiple other RMM providers and was lucky to get a personal response within four weeks (no, I'm not kidding). SuperOps blows them out of the water with an hour or 2 response time! Everyone dislikes bugs, but how they are handled shows an actual company's customer service and SuperOps, shows they care about their customers and work with you, not against you. Review collected by and hosted on G2.com.

Superops has been a very user friendly modern interface for managing infrasatructure. the integrations from the very beginning have been easy to use. They have been super responsive when there has been issues. I feel that the whole organization is behind making your MSP successful. Review collected by and hosted on G2.com.

The downside is they are still building some intgrations, so it is more of growing pains than anything. The education is now better , but again it is more of growing pains. Review collected by and hosted on G2.com.

I like SuperOps becasue of there pricing they are far unlike other rmm soultions I have cam across.I am a small MSP with under 150 devices and I was looking for a software that will support my need but not hurt my pocket and they have did just that. I use this software every day and it has made my help desk very peacfull. Thanks again. There customer support is always there to help when needed. Review collected by and hosted on G2.com.

I have not found a downside been using this software for almost 6 months now and I cant complain. Review collected by and hosted on G2.com.

My experience with SuperOps has been superb. I needed a full-featured PSA , RMM, and CRM in one platform. SuperOps does precisely this and does it well. Also, The customer support is spectacular. They are very responsive and made the implementation really quick and easy. Review collected by and hosted on G2.com.

The only issue I have had was that a few features were not released on the iPhone app, such as Splashtop, which was not available on mobile. The app has since been updated and is much more feature-rich now. Review collected by and hosted on G2.com.

SuperOps has boosted our productivity. We love having everything in one place, the helpdesk is brilliant, and managing assets and clients could not be easier. By moving to SuperOps we have got rid of all the separate tools we used to use to manage and run our busy MSP. Review collected by and hosted on G2.com.

To be honest, I can't think of any. Maybe the IT documentation could be a little easier to search but that's it. Review collected by and hosted on G2.com.

The SuperOps team is extremely friendly and quick to assist. The product itself is extremely intuitive and easy to use. Out of all the MSP solutions we have seen, SuperOps is easily one of the best.

They are constantly working on new features and value input from their clients to implement the features. Review collected by and hosted on G2.com.

There isn't anything that I have found that I dislike. Review collected by and hosted on G2.com.

SuperOps Team are super helpful and the product is just easy to use, also they are always adding to the suite to make it probably one of the best products I have tried to date. Review collected by and hosted on G2.com.

The only thing which I can fault on is the cost per WFH User which is a little constrictive as it would be nice to have the ability to just connect, you never know what is going to happen and when you will need to work from home. Review collected by and hosted on G2.com.

I have tried almost every RMM solution on the market and I really like SuperOps capabilities and structure. Its ability ot be customised without serious coding is really important as I have clients from all over the world so different languages are important.

Ease of implementation and customer support are excellent. Support is very responsive and quick to reply. Review collected by and hosted on G2.com.

The GUI needs a bit of improvement and would certainly benefit from customisation options. Review collected by and hosted on G2.com.