--- title: SuperOps Reviews meta\_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### SuperOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [(78 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [(66 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [(47 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [(34 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [(32 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [(45 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [(22 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [(16 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [(15 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [(14 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SuperOps ##### 1. Ease of Use Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [ See 78 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 2. Customer Support Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [ See 66 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 3. Features Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [ See 47 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 4. User Interface Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [ See 34 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) See Related User Reviews ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "SuperOps: A modern, intuitive PSA/RMM" What do you like about SuperOps? SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the gro ##### 5. Intuitive Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [ See 32 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ### 5 Cons or Disadvantages of SuperOps ##### 1. Missing Features Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [ See 45 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ##### 2. Feature Issues Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [ See 22 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 3. Integration Issues Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [ See 16 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right CL Cris L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support and Effortless Usability with SuperOps" What do you dislike about SuperOps? Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the ##### 4. Access Limitations Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [ See 15 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 5. Lack of Integrations Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [ See 14 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Fixes several key issues from Syncro, but some minor complaints. Worth the move." What do you dislike about SuperOps? Some of the features in SuperOps are half-baked. Quickbooks Online integration is only 1.5-way (instead of true 2-way)- you can't push new customers o ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 6/24/2026 "Excellent Ticketing System and Client Organization" 5/5 What do you like best about SuperOps? The Ticketing system and organisation of clients. Review collected by and hosted on G2.com. What do you dislike about SuperOps? It should be able to have its own application. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? It is helping us keep track of tickets and jobs. Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/1/2026 "Nice" 0/5 What do you like best about SuperOps? The work management tab is pretty useful. Review collected by and hosted on G2.com. What do you dislike about SuperOps? There is quite a bit, i am not sure if I could fit it all here. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Ticketing system:) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/24/2026 "Easy to Navigate with a Low Learning Curve, but Reporting Needs Improvement" 3.5/5 What do you like best about SuperOps? easy to navigate and user. lesser learning curve. Review collected by and hosted on G2.com. What do you dislike about SuperOps? reporting and functions could be better. splashtop has issues Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? asset management and scripting and remote Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/19/2026 "Modern, Easy-to-Use UI for MSP Work" 4/5 What do you like best about SuperOps? Modern User Interface, and easy to use for MSP work Review collected by and hosted on G2.com. What do you dislike about SuperOps? Needs more integration and SSO support without having to configure per client or in complex ways, along with ways to verify the one making the ticket via email or portal is who they say they are to stop helpdesk phising/vishing etc Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Remote Access & System monitoring Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/23/2025 "SuperOps: A modern, intuitive PSA/RMM" 5/5 What do you like best about SuperOps? SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the ground up with a modern design and evolves rapidly through frequent feature releases and performance enhancements. Support is consistently responsive and well-informed, providing real-time assistance when needed. One standout feature is its straightforward client contract management—ideal for tracking and maintaining recurring agreements with ease. After nearly two years of use, I remain highly satisfied with the product’s reliability, simplicity, and continued innovation. Review collected by and hosted on G2.com. What do you dislike about SuperOps? Like many subscription services, pricing has increased over time. While I appreciate the flexibility of monthly and annual plans, the inability to secure a multi-year subscription is a drawback. It would be beneficial to offer 2–3 year options with guaranteed pricing to help customers plan ahead and manage costs more effectively. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? SuperOps simplifies our daily workflow with intuitive task tracking, smart automation, and streamlined billing. As our MSP workload continues to grow, the platform helps us maintain efficiency and clarity across support operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 5/4/2026 "It WAS a good solution but 2 years later, the service is the WORST ever !" 0/5 What do you like best about SuperOps? It was simple, efficient, direct and quick support Review collected by and hosted on G2.com. What do you dislike about SuperOps? It evolved very badly... no more support, unnaccptable delays... and always excuse for not doing their jobs (licence upgrading, changes,....) Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Global Computer management and basic project and task assignment support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DW Danny W. IT Manager Small-Business (50 or fewer emp.) 9/23/2025 "Great Endpoint Management Tools" 5/5 What do you like best about SuperOps? The UI is very intuitive, minimum learning for IT Engineer to use. Endpoint client installation with a single click. Robust Endpoint Management, detailed hardware/software information, patch status, all in single page. Terminal/Powershell background access very useful if need to do anything without disturbing user. Customer support are very good, entertain our questions no matter how simple it is. Review collected by and hosted on G2.com. What do you dislike about SuperOps? File manager is double edge sword, it is useful, however there should be more control can be applied to this feature. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? We need RMM solutions with custom scripts that can be called via API integration. SuperOps provided just that. They are providing use flexibility to integrate our system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mauricio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio V.") MV Mauricio V. Owner Small-Business (50 or fewer emp.) 3/16/2025 "Worst Service & Support – Stay Away from this one!" 0/5 What do you like best about SuperOps? Right now, absolutely nothing at all from this toy company! Review collected by and hosted on G2.com. What do you dislike about SuperOps? If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs! Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? This company brought more problems than solutions to our company, they turned everything into a complete chaos. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anthony M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony M.") AM Anthony M. Director Small-Business (50 or fewer emp.) 9/11/2024 "Worst out of box experience" 0/5 What do you like best about SuperOps? There is nothing to like. You spend your entire trial period trying to get it to a functional state. Then you import your devices and keep going through configuration for another two months just to get a semi decent experience. Review collected by and hosted on G2.com. What do you dislike about SuperOps? The worst out of box experience. This system is a nightmare to set up and you will spend at least 2 to 4 months just to configure and get the basics going. You end up spending more time setting the system up than you do supporting your customers. Also costs more than other vendors and their out of box experience is far superior. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? It solved nothing. I moved from Atera. Ended up with no cost saving and a promise that it would be better which was far from the truth Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Aiden A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aiden A.") AA Aiden A. Managing Director Small-Business (50 or fewer emp.) 4/29/2024 "SuperOps has everything you need to get your IT Service Business running efficiently" 5/5 What do you like best about SuperOps? SuperOps GraphQL API enables integration with anything if your choosing. If an integration is not supported natively, it's relatively simple to write some glue code to integrate it yourself. SuperOps support are second to none. Quick to respond, and even when they don't have a direct solution supported in the platforms model, offer useful guidance and workarounds to help you achieve the desired result. The platforms learning curve is relatively shallow, and getting started is easy. It's very feasible to just jump in and start playing around without too much fear of making a complicated mistake that will cause you a great number problems down the line (I'm looking at you, Connectwise!) Review collected by and hosted on G2.com. What do you dislike about SuperOps? There are a few minor interface related bugs to be aware of, and the Single-Page-Application, tab-based navigation system isn't everyone's cup of tea. Historic data is not retained in the RMM, so reviewing trends such as increased disk space usage over time is not possible. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Time tracking, itemised and category based billing, service contract management Review collected by and hosted on G2.com. 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