--- title: SuperOps Reviews meta\_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### SuperOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [(78 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [(66 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [(47 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [(34 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [(32 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [(45 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [(22 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [(16 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [(15 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [(14 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SuperOps ##### 1. Ease of Use Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [ See 78 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 2. Customer Support Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [ See 66 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 3. Features Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [ See 47 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 4. User Interface Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [ See 34 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) See Related User Reviews ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "SuperOps: A modern, intuitive PSA/RMM" What do you like about SuperOps? SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the gro ##### 5. Intuitive Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [ See 32 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ### 5 Cons or Disadvantages of SuperOps ##### 1. Missing Features Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [ See 45 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ##### 2. Feature Issues Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [ See 22 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 3. Integration Issues Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [ See 16 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right CL Cris L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support and Effortless Usability with SuperOps" What do you dislike about SuperOps? Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the ##### 4. Access Limitations Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [ See 15 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 5. Lack of Integrations Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [ See 14 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Fixes several key issues from Syncro, but some minor complaints. Worth the move." What do you dislike about SuperOps? Some of the features in SuperOps are half-baked. Quickbooks Online integration is only 1.5-way (instead of true 2-way)- you can't push new customers o ![Nathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan W.") NW Nathan W. IT Apprentice Small-Business (50 or fewer emp.) 6/19/2026 "Finn AI Assistant Is Extremely Helpful With Tips" 5/5 What do you like best about SuperOps? Finn the AI assistant extremely helpful with tips Review collected by and hosted on G2.com. What do you dislike about SuperOps? that's there no default app or support for stream deck Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Superops is helpful for keeping track of common solves with the central knowledge base Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CL Cris L. Owner Small-Business (50 or fewer emp.) 1/6/2026 "Outstanding Support and Effortless Usability with SuperOps" 5/5 What do you like best about SuperOps? The ease of use and support are, in my opinion, the standout features of SuperOps. In the past, I have used other products, but their lack of reliable support was the main reason I stopped using them. With SuperOps, support is always accessible and ready to assist whenever an issue arises. Review collected by and hosted on G2.com. What do you dislike about SuperOps? Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the process less straightforward than it could be. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Managing workstations is straightforward, and the recently updated patch management feature keeps you informed about any issues with patches, allowing you to choose whether to delay their installation. Scripting has also become more accessible thanks to improvements in their AI, making script creation simpler. When you run a script, it executes in real time, so you no longer have to wait long for completion, which helps boost overall productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/18/2026 "Modern, Intuitive Interface That Keeps You Organized and Productive" 5/5 What do you like best about SuperOps? The modern interface makes it easy to navigate, stay organized, and be productive. Review collected by and hosted on G2.com. What do you dislike about SuperOps? My only complaint is with the search function. When I search for a client, asset, or requester and then select a result, the search box doesn’t automatically close or disappear. Instead, I have to click outside the search box to dismiss it. This doesn’t affect the search results themselves, but that extra click feels unnecessary. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? The modern interface makes it easy to manage endpoints, provide remote support, and communicate clearly with clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sloan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sloan B.") SB Sloan B. COO Small-Business (50 or fewer emp.) 6/19/2026 "Unified RMM and PSA Interface That Just Works" 5/5 What do you like best about SuperOps? The unified interface between RMM and PSA Review collected by and hosted on G2.com. What do you dislike about SuperOps? UI gripes and concerns with roadmap. Requested integrations are slow to be worked on Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Ticketing, client interaction, client reporting, profitability reporting, workflow effectiveness Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Victor O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor O.") VO Victor O. Owner Small-Business (50 or fewer emp.) 6/20/2026 "Easy to Use and Well-Priced Compared to Other Platforms" 4.5/5 What do you like best about SuperOps? It's relatively easy to use, and well-priced compared to other platforms Review collected by and hosted on G2.com. What do you dislike about SuperOps? Support is a bit slow to respond in a timely manner Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Easy to auto-clarify rickets based on content... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/19/2026 "Intuitive Ticket Management But Stability Concerns" 3/5 What do you like best about SuperOps? I like SuperOps for its custom ticket views, which make it easier for me as a tech to know what I should be prioritizing. The ease of use is also something I appreciate. Review collected by and hosted on G2.com. What do you dislike about SuperOps? I constantly run into memory leak issues and have to kill the task via task manager. I cannot view projects from the individual client screen. It's easy to accidentally lose your worklog while typing if you click off to another ticket or refresh. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? We use SuperOps for ticket and project management. Custom ticket views make it easier for me as a tech to know what I should be prioritizing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/19/2026 "All-in-One Ticketing, Invoicing, and Reporting Made Easy" 5/5 What do you like best about SuperOps? The ability to create tickets, invoices, and reports all in one. Review collected by and hosted on G2.com. What do you dislike about SuperOps? It can be a bit confusing when I’m trying to add attachments to notes on tickets. I have to save the note first, and then go back and edit the note to add an attachment. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? It provides clear visibility into tickets and their resolutions, without needing to jump between multiple platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![william g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "william g.") WG william g. support engineer Small-Business (50 or fewer emp.) 6/21/2026 "Clean Ticket Design and Great Customization" 5/5 What do you like best about SuperOps? tickets look is clean. and love the customisation. Review collected by and hosted on G2.com. What do you dislike about SuperOps? support can be slow, takes a bit to get response Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? custom software installartion Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/24/2026 "Effortless Management with Amazing Integrations" 5/5 What do you like best about SuperOps? I like SuperOps for its simple platform and integrations, which make it quick and simple to use. It's easy to manage tickets and extends to client management. I also find it useful for managing Microsoft subscriptions and domains. Plus, the pricing is a key reason for using it. Review collected by and hosted on G2.com. What do you dislike about SuperOps? Dispatching engineers and calendars could work a little better. I think engineer management on a single dashboard would improve things. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? I use SuperOps for managing tickets and billing. It simplifies the helpdesk management, from ticketing to client management, and managing Microsoft subscriptions and domains. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/19/2026 "Everything We Need Built In to Run Our MSP" 4.5/5 What do you like best about SuperOps? It has everything built in we need to run an MSP Review collected by and hosted on G2.com. What do you dislike about SuperOps? I wish it had a built in remote tool opposed to 3rd party ones, typically these 3rd party tools do not work well. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? It solves most of the MSP problems we face, the best benefit is the easy automations to get tickets triaged without a dispatcher. Review collected by and hosted on G2.com. 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