--- title: SuperOps Reviews meta\_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### SuperOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [(78 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [(66 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [(47 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [(34 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [(32 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [(45 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [(22 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [(16 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [(15 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [(14 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SuperOps ##### 1. Ease of Use Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [ See 78 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 2. Customer Support Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [ See 66 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 3. Features Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [ See 47 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 4. User Interface Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [ See 34 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) See Related User Reviews ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "SuperOps: A modern, intuitive PSA/RMM" What do you like about SuperOps? SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the gro ##### 5. Intuitive Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [ See 32 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ### 5 Cons or Disadvantages of SuperOps ##### 1. Missing Features Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [ See 45 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ##### 2. Feature Issues Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [ See 22 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 3. Integration Issues Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [ See 16 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right CL Cris L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support and Effortless Usability with SuperOps" What do you dislike about SuperOps? Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the ##### 4. Access Limitations Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [ See 15 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 5. Lack of Integrations Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [ See 14 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Fixes several key issues from Syncro, but some minor complaints. Worth the move." What do you dislike about SuperOps? Some of the features in SuperOps are half-baked. Quickbooks Online integration is only 1.5-way (instead of true 2-way)- you can't push new customers o ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") EM Verified User in Manufacturing Mid-Market (51-1000 emp.) 6/21/2026 "Easy-to-Use ITSM with Excellent Support and an AI Bot That Resolves Most Issues" 4.5/5 What do you like best about SuperOps? Easy to use software, and ticket can be generated by user with minimum efforts, user friednly screen to follow up, excellent support team, and ai bot resolve most of the issues Review collected by and hosted on G2.com. What do you dislike about SuperOps? not dislike, but would need a proper change mgmt process to make it complete ITSM tool Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? User get confuse or avoid the log the ticket because msotly it need a lot of field to be filled, in case superops a single email with minimum text or even a screen shot is enough to raise the ticket Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew G.") AG Andrew G. Principal and Owner Small-Business (50 or fewer emp.) 6/20/2026 "Easy to Use, Excellent Support, and a Great Price" 5/5 What do you like best about SuperOps? Ease of use; excellent support; decent price Review collected by and hosted on G2.com. What do you dislike about SuperOps? Need better delivered reports; sometimes the connection with the Asset drops - I need to bothr the client to re-install the agent; need more and easier training Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Allows me to monitor my clients assets; update software; execute powershell scripts; access the asset Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. English Lecturer Small-Business (50 or fewer emp.) 6/19/2026 "SME Management Made Easy with Powerful Integrations" 4/5 What do you like best about SuperOps? The platform makes SME management a dream: asset management; automate user managements for up to date monthly contracts; integrations with Splashtop out of the box as well as useful tools such as Xero, Azure and others Review collected by and hosted on G2.com. What do you dislike about SuperOps? Inconsistent icons/design and workflows from time to time. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Asset management and automated billing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/19/2026 "All-in-One Solution Simplifying IT Operations" 3.5/5 What do you like best about SuperOps? I like that SuperOps is an all-in-one solution, eliminating the need for multiple tabs to search for users, devices, etc. I also appreciate having its own built-in tab system rather than relying on a browser tab per item. Review collected by and hosted on G2.com. What do you dislike about SuperOps? I'm not finding anything that has yet to be more than a minor inconvenience, which could just be due to setup. For example, not assigning a Technician automatically if unassigned but resolved. I think there should be a prompt when no technician is assigned when hitting resolve. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? I use SuperOps to keep tickets and assets all in one location, avoiding the need for multiple tabs to look for users, devices, etc. It's an all-in-one solution with its own built-in tab system, making everything more streamlined. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Randy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy P.") RP Randy P. Network Administrator Mid-Market (51-1000 emp.) 6/30/2026 "Intuitive, Beautiful UI with an amazing support team backing it" 5/5 What do you like best about SuperOps? that is a toss up between the deployment team and the UI they are developing. both are amazing Review collected by and hosted on G2.com. What do you dislike about SuperOps? the one issue that i have with the software is the organization of certain items. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? full system integration and an amazing ticketing system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 1/27/2026 "Intuitive Interface and Stellar Support" 5/5 What do you like best about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quick to fix bugs or issues. The company culture stands out with its friendliness and approachability. The interface is intuitive, making it easy to find what I need quickly. Interacting with their team, whether opening tickets or talking to an account manager, is straightforward and issues are usually resolved promptly. SuperOps treats every ticket as important, providing excellent communication and making me feel valued. Additionally, the initial setup for integrating companies, scripting installations, and migrating contracts or recurring items was extremely easy. Standard parts like email, templates, auto-replies, and custom fields are also easy to manage. Finally, their pricing, ease of use, and fantastic company culture were major reasons for switching from previous software. Review collected by and hosted on G2.com. What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions which leads to accidental deletions, although it's easy and quick to restore. The Android app could do more, especially on a tablet. I have to use Chrome to do certain tasks on the go, like scheduling myself for an appointment, because the app lacks some functions available on the WebGUI. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? We use SuperOps as our platform for an IT ticketing system and remote management and monitoring. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/1/2026 "Simple, User-Friendly Design with the Reporting We Need" 4.5/5 What do you like best about SuperOps? Superops has a much simpler design than the other MSPs we’ve used. It’s very user-friendly, while still offering the key components and reporting we require. Review collected by and hosted on G2.com. What do you dislike about SuperOps? Some of the reporting features are a bit difficult to access and set up, and the process can be confusing at times. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Superops lets our technicians quickly access, merge, and resolve tickets with the click of a button, which saves them a lot of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/25/2026 "Streamlined MSP Operations with Few Rough Edges" 3.5/5 What do you like best about SuperOps? I like how SuperOps simplifies our daily MSP operations with its clean interface and intuitive workflows. Having PSA and RMM tools together in one platform makes it easier for our team to work efficiently and deliver better service to our clients. Review collected by and hosted on G2.com. What do you dislike about SuperOps? There is not much we dislike, but there are some areas that feel they could be more polished. We would like to see more flexibility in reporting and customization in a few work improvements to reduce extra clicks. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? SuperOps helps streamline client communication, simplifies our daily MSP operations with a clean interface and intuitive workflows, and combines PSA and RMM tools for efficient teamwork and better client service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Vysion T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vysion T.") VT Vysion T. IT Client Support Associate Small-Business (50 or fewer emp.) 6/22/2026 "Quick, Reliable Support When You Need It!" 5/5 What do you like best about SuperOps? When I have an issue, I am able to get help quickly. Review collected by and hosted on G2.com. What do you dislike about SuperOps? Some functions in the program are difficult to find Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Its much easier to remote into a clients computer now than it was. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gari O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gari O.") GO Gari O. Manager of Member Relations Mid-Market (51-1000 emp.) 6/23/2026 "Super Quick and Simple Experience" 5/5 What do you like best about SuperOps? The platform is super quick and simple!! Review collected by and hosted on G2.com. What do you dislike about SuperOps? From my perspective, I haven’t found any downsides to this platform. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? From my perspective and how I use it, there are no issues with entering tickets! Review collected by and hosted on G2.com. 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