--- title: SuperOps Reviews meta\_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### SuperOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [(78 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [(66 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [(47 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [(34 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [(32 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [(45 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [(22 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [(16 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [(15 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [(14 mentions)](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SuperOps ##### 1. Ease of Use Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. [ See 78 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508121&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 2. Customer Support Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. [ See 66 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505104&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 3. Features Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. [ See 47 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508608&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you like about SuperOps? SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and inte YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ##### 4. User Interface Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. [ See 34 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508314&qs=pros-and-cons#reviews) See Related User Reviews ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "SuperOps: A modern, intuitive PSA/RMM" What do you like about SuperOps? SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the gro ##### 5. Intuitive Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. [ See 32 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505643&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you like about SuperOps? I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you like about SuperOps? We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quic ### 5 Cons or Disadvantages of SuperOps ##### 1. Missing Features Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. [ See 45 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504722&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ##### 2. Feature Issues Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. [ See 22 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1508443&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 3. Integration Issues Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. [ See 16 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1504843&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right CL Cris L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support and Effortless Usability with SuperOps" What do you dislike about SuperOps? Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the ##### 4. Access Limitations Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. [ See 15 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505569&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "SuperOps PSA Experience" What do you dislike about SuperOps? Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I unde ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. 5.0/5 "Intuitive Interface and Stellar Support" What do you dislike about SuperOps? Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions whic ##### 5. Lack of Integrations Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. [ See 14 mentions ](https://www.g2.com/products/superops/reviews?filters%5Bsentiment_snippet%5D=1505870&qs=pros-and-cons#reviews) See Related User Reviews YJ Yancey J. Small-Business (50 or fewer emp.) 5.0/5 "The "big boys" better watch out!" What do you dislike about SuperOps? Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Fixes several key issues from Syncro, but some minor complaints. Worth the move." What do you dislike about SuperOps? Some of the features in SuperOps are half-baked. Quickbooks Online integration is only 1.5-way (instead of true 2-way)- you can't push new customers o JM Jared M. Chief Operating Officer Small-Business (50 or fewer emp.) 6/19/2026 "Clean, Technician-Friendly Automation That Keeps Getting Better" 5/5 What do you like best about SuperOps? I think that the experience for our technicians is clean as far as servicing & automation. They love working with the product to provide help desk and have all the tools they need. SuperOps team is constantly refining and making the product better. Review collected by and hosted on G2.com. What do you dislike about SuperOps? I feel like the PSA portion of the platform leaves something to be desired but is workable. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? I feel like it has helped us with automation & documentation to refine our processes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/19/2026 "Unified Platform with Great Support, Needs Interface Improvement" 3.5/5 What do you like best about SuperOps? I like that SuperOps offers a single unified platform that allows us to manage customer devices and support calls and projects all in one place, which eliminates the need for multiple systems. The RMM feature is very easy to use and packed with powerful features. I appreciate the support team's responsiveness and openness to new ideas and feature requests. Additionally, I find the ability to view a history of CPU/RAM usage over seven days helpful for pinpointing performance issues. The integration with WinGet and the ability to upload our own software is also nice. The initial setup was fairly easy, supported by regular onboarding calls. Review collected by and hosted on G2.com. What do you dislike about SuperOps? There feels to be some basic functionality missing, although some of this has been addressed during our onboarding. The interface doesn't feel as intuitive when dealing with tickets as other platforms we've used before. I think this might be because there are more features, and we will probably adapt to it with more time. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? SuperOps offers a unified platform to manage customer devices and support calls/projects in one place, not across multiple systems. The RMM is user-friendly with features like historical CPU/RAM data, and integrates with WinGet, enhancing software management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CS Cassidy S. IT Systems Administrator Small-Business (50 or fewer emp.) 6/19/2026 "Reliable RMM and Fast, Efficient Ticketing with SuperOps" 4.5/5 What do you like best about SuperOps? It's very reliable, I can always count on using SuperOps as an RMM to connect to my Devices. I also use it for ticketing in my Help Desk, it's fast and efficient. Review collected by and hosted on G2.com. What do you dislike about SuperOps? There's really not much to talk bad about SuperOps but If I could pick something it would be having more integrations to other popular softwares Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? We are using SuperOps for Ticketing, RMM, and Patching. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![M L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "M L.") ML M L. Vice President Small-Business (50 or fewer emp.) 6/25/2026 "All-in-One Platform That’s Easy to Use and Train Teams On" 4/5 What do you like best about SuperOps? Everything is in one place. So far, the software has been very easy to use, and it’s also been straightforward for me to train my team on it. Review collected by and hosted on G2.com. What do you dislike about SuperOps? I would say no real good plugin with AV and EDR. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? All in one platform. Also, I like the fact that I don't need to pay for each tech that needs to use the system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/1/2026 "Powerful with flaws" 3/5 What do you like best about SuperOps? The platform covers most MSP areas, including ticket and project management, time trackining, documentation, asset management and billing. Support requests are usually answered quickly. Review collected by and hosted on G2.com. What do you dislike about SuperOps? The user interface is often unintuitive and slow. In app tabs are used, whose state is not always retained when switched between, losing filled form states. Ticket automation rules are unintuitively divided into different categories. Tickets and projects are divided into entirely separate systems, and no single pane view exists for them. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? SuperOps helps me organize client tickets, assets and billing, allowing me to focus on helping clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JB Jon B. Director Small-Business (50 or fewer emp.) 6/19/2026 "Easy-to-Adopt All-in-One Platform for Small Startup MSPs" 4/5 What do you like best about SuperOps? It's an easy to adopt all-in-one platform, especially for small, startup MSP's. Review collected by and hosted on G2.com. What do you dislike about SuperOps? The UI takes a little bit to get used to, and I feel development has stalled a little but that doesn't exactly change my overall view of the platform as a whole. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Having all of the core of the business all in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrea P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea P.") AP Andrea P. Sistemista delle infrastrutture Small-Business (50 or fewer emp.) 6/19/2026 "Great for Ticketing Management, but Improvable" 3.5/5 What do you like best about SuperOps? I like SuperOps because it has many useful features, such as ticket management. Our clients can open tickets directly through the platform, and we can see all the information we need on SuperOps. Moreover, unlike Ninja, SuperOps has all these features without an additional cost. Review collected by and hosted on G2.com. What do you dislike about SuperOps? A bit complicated to insert the contracts into the platform. There is a somewhat complex procedure behind it that I didn't understand well. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? I use SuperOps for monitoring, ticket management, and documentation, having all the information we need on a single platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated BM B M. System Admin Small-Business (50 or fewer emp.) 6/22/2026 "Best-in-Class Ticketing System with Responsive Inline Chat Support" 4/5 What do you like best about SuperOps? On-demand support contact via inline chat. The ticketing system is the best we've had on any platform we've used. Review collected by and hosted on G2.com. What do you dislike about SuperOps? There are some basic functionality missing, nothing crippling, but some things just don't work the way they should. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Mainly, the streamlined ticketing system. We are able to document and track activities much more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 6/19/2026 "Outstanding SuperOps Support with Helpful Finn AI Chatbot" 4.5/5 What do you like best about SuperOps? The best thing about SuperOps is their customer support. If you have any questions, they have Finn, the AI chatbot, who can help you through it. But if he can’t, someone from SuperOps steps in and helps you out. Review collected by and hosted on G2.com. What do you dislike about SuperOps? It’s on the expensive side, but you definitely get your money’s worth. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? We have a lot of clients, and with SuperOps’ easy-to-use UI we can connect multiple other programs through integrations, giving us an all-in-one alerting and ticketing system. It also doesn’t have much downtime, so the performance has been perfect for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 6/19/2026 "Remote Support Across Our Education Trust Improves Management" 4.5/5 What do you like best about SuperOps? Remote support and access across the entire Education Trust, enabling improved management and better overall support. Review collected by and hosted on G2.com. What do you dislike about SuperOps? When I rebuild an existing PC and re-join it to SuperOps, it increments the asset name. It would be great if it could read the device information and reassign it to the existing asset instead of creating a new, incremented name. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? The platform has saved significant time, allowing staff to focus on what matters most—teaching and learning. It has also enabled ICT Support teams to work collaboratively across the Trust to resolve issues more effectively. Review collected by and hosted on G2.com. 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