SuperOps Reviews & Product Details

There is nothing to like.

You spend your entire trial period trying to get it to a functional state. Then you import your devices and keep going through configuration for another two months just to get a semi decent experience. Review collected by and hosted on G2.com.

The worst out of box experience.

This system is a nightmare to set up and you will spend at least 2 to 4 months just to configure and get the basics going.

You end up spending more time setting the system up than you do supporting your customers.

Also costs more than other vendors and their out of box experience is far superior. Review collected by and hosted on G2.com.

SuperOps GraphQL API enables integration with anything if your choosing. If an integration is not supported natively, it's relatively simple to write some glue code to integrate it yourself.

SuperOps support are second to none. Quick to respond, and even when they don't have a direct solution supported in the platforms model, offer useful guidance and workarounds to help you achieve the desired result.

The platforms learning curve is relatively shallow, and getting started is easy. It's very feasible to just jump in and start playing around without too much fear of making a complicated mistake that will cause you a great number problems down the line (I'm looking at you, Connectwise!) Review collected by and hosted on G2.com.

There are a few minor interface related bugs to be aware of, and the Single-Page-Application, tab-based navigation system isn't everyone's cup of tea.

Historic data is not retained in the RMM, so reviewing trends such as increased disk space usage over time is not possible. Review collected by and hosted on G2.com.

SuperOps is good MSP software that provides a PSA-RMM platform and is constantly growing and improving its features. The remote monitoring and management feature of SuperOps is best for me as it has a good user interface, is easy to access, and supports multiple platforms. Moreover, other features such as remote access to the host (file explorer, command line, etc.) in the background add more benefits to accessing the device without hampering the customer. Review collected by and hosted on G2.com.

The downside of superOps are:

- NO option to preview files and documents in the documentation section. Need to download it to view it.

- Sometimes RMM does not work and need to reinstall it. Review collected by and hosted on G2.com.

My experience was very pleasant. I had no problem when switching from Jira. I really liked the ability to use timers at individual tickets, so that I know how much time I am spending on each task. I also used the splashtop remote connection a ton and it worked really well. Review collected by and hosted on G2.com.

Sometimes the function "Send and change status" would need to be clicked a few times before activation. It was really annoying sometimes. Review collected by and hosted on G2.com.

It is very easy to get started, easy for the staff to learn the system and the support is best in class. First I implemeted SuperOps at an MSP and now we are using it in the company that I´m the CIO in. The development of the system is super fast end new functions is added all the time. SuperOps listens very much to the users when it comes to development of the product. I have used it for 2,5 years now and it is far better than other systems from the big ones. I use it every day. Review collected by and hosted on G2.com.

The integration to SentinelOne could be better and the same goes for Hudu, you manually need to creatse sites in Hudu even if you have site setup in SuperOps. I would like to see that you could set a asset (computer) as a node and scan the network for computers missing the agent. You can create tickets from the agent but chatt function is missing and you cannot attach files to a case this way. Review collected by and hosted on G2.com.

We moved from NAble N-Central to SuperOps a few months ago and it has been a breath of fresh air. Our account rep and support when I have questions have been super responsive and great to work with.

Scripting works extremly well along with automatic edr deployment. Splashtop works well for remote sessions with end user machines.

Windows patching has been working well for us. Review collected by and hosted on G2.com.

Third Party application patching is not great yet. We knew this coming in after testing and have discussed with support on feature requests. The team has told us there are many upgrades to third party app updates and windows patching in the works.

There is no way to approve updates per customer / site, it is global. Review collected by and hosted on G2.com.

Everything from the menu layouts, the features it has, and even the default fields seems to have been very well thought out while design this software. It makes so much sense to navigate and extremely easy to customize things as much or as little as you desire to fit your business. All the stock tools and integrations work great too, without noticeable glithes. Another surprise as a new user is the knowledge and prompt response of their customer support. We've been extremley happy with the implementation of this new tool. Review collected by and hosted on G2.com.

Lack of an inventory management/tracking system and lack of integration to Google calendar. Review collected by and hosted on G2.com.

I use Superops on a daily basis 90+% of my work is done though this platform

Intuative interface,

Quick Search from anywhere,

Tabs in Dashboard makes use alot easier than other Services I have used.

Customer support are resonsive and fantastic at keep you updated on what is happening it slots into out stack so well that migration of devices tickets etc took less than a days work.

The runbook and approvals feature turned an email writing process into a one click job this was so easy to implement. Review collected by and hosted on G2.com.

Occasionally when your session expires you will not recieve a login prompt until you clear your cache for the site. Review collected by and hosted on G2.com.

I've found my experience of SuperOps to be fantastic. The User Interface is easy. It's not overly complex to navigate between different items. It was also very easy to install on any devices & Not alot of configuration is required to get it going and doing basic checks on devices.

I've had a few issues of my own making which the customer support was excellent on all accounts. They are also open to anyone making suggestions on how to improve their software, for me this is the biggest part as nothing is perfect and there will always be a need to make improvements!

Overall i have no issues recommending SuperOps to any MSP looking to streamline their services. Review collected by and hosted on G2.com.

Some of the policy configuration can be a bit strange to setup but i have it under good authority this is being looked at in a future release! Review collected by and hosted on G2.com.

SuperOps is easy to use and constantly has new features. It has become one of the best tools in our toolkit. I have used many others, connectwise, ninja, and Synchro. All others are handicapped in comparison. The tab design makes it easy to work on multiple things at once and jump between projects. The site is easy to use and understand. It is easy to deploy. They are constantly making changes to make it better with features an MSP needs. They listen to customers. Every time I have reached out they have provided useful assistance. Review collected by and hosted on G2.com.

The mobile app is slow to adopt their many great features, but you can see they are actively working on it. The app is still better than their competitors. Review collected by and hosted on G2.com.