At Packaging Partners, we recently implemented SuperOffice CRM as part of an important new phase in our company’s development. This step marks a significant move toward greater professionalism and efficiency in how we manage our customer relationships.

Although we are still in the early stages of working with the system and there’s room for further improvement and optimization, the first benefits are already becoming clear. Our team is experiencing better structure in communication, easier access to customer data, and a more streamlined way of collaborating across departments.

What we particularly appreciate is that SuperOffice is not just a software solution, but also an organization that actively supports its users. Their service and support have been very positive so far, helping us to get up and running quickly and confidently.

Overall, we are very pleased with SuperOffice CRM and excited about the opportunities it brings for future growth. It’s helping us take another step toward becoming an even more professional and customer-focused organization.

— The Packaging Partners Team Review collected by and hosted on G2.com.

In the sales part it's not possible to show a pdf offer as a preview. For us this is complex, because we make our offers in SuperOffice and send these in PDF to customers. So the attachment of mails in activities are only pdf. We already discussed this with our account manager and engineer at SuperOffice. That's the main thing. Review collected by and hosted on G2.com.

I have been working with SuperOffice CRM for over 2 years now, and it has become an indispensable link in our daily process. The integration of sales with planning greatly aids in the speed and reliability of work. What I really like about SuperOffice CRM are the sales dashboards. These provide precise insights into developments on an hourly, daily, weekly, and monthly basis. The basic setup was also fine, although every new system takes time to master. Review collected by and hosted on G2.com.

We would like to have a clear understanding of how many requests we receive daily (so not just what we offer). Review collected by and hosted on G2.com.

SuperOffice CRM stands out because it allows us to truly understand our customers and their needs. We can track interactions, spot trends, and make informed decisions that improve our service. What’s even better is that the product is continuously updated and refined, so it keeps getting more efficient and easier to use over time. It’s a tool that not only supports our work today but also adapts to our future needs. Review collected by and hosted on G2.com.

There’s very little I dislike about SuperOffice CRM. If I had to mention one thing, it’s that some features could be even more customizable. However, the team is constantly improving the product, so I’m confident these enhancements will continue. Review collected by and hosted on G2.com.

SuperOffice is user‑friendly and easy to understand. I mainly use the request function, which allows us to work efficiently and in a structured way. Review collected by and hosted on G2.com.

It’s hard to think of anything negative, but if I had to mention something, it would be that the mobile version can be a bit difficult to use and doesn’t provide a clear overview of requests. However, this isn’t a major issue since I rarely use the mobile version. Review collected by and hosted on G2.com.

The work being done to show the user more information by taking a step back is the right way to go!

It will be exciting to see how AI can assist the user in finding the important information when diving into the various cases.

It will be exciting to see how AI can try to recommend focus areas by using sales day data for win rates, length of sales processes, and the amount of activities in sales. Review collected by and hosted on G2.com.

The new UX design has improved, but there is still a way to go before it truly becomes good. However, at times, there is still too much information displayed. It will be exciting to see how various areas can be simplified moving forward. Review collected by and hosted on G2.com.

I think it is easy and quick to manage my errands, and I get a good overview. Review collected by and hosted on G2.com.

The mobile app doesn't work quite the same way as on PC, and the experience therefore doesn't feel as smooth. Review collected by and hosted on G2.com.

I most appreciate the easy-going contacts with the account manager and the enthusiasm of all the staff there. I use the form options with automatic follow-up to easily and quickly provide searching customers with information. I also found the initial installation very easy, with good guidance. Review collected by and hosted on G2.com.

In our specific case, it would be useful to be able to copy sales. Review collected by and hosted on G2.com.

The program is structured and not too complicated. Perfect for medium-sized businesses. Review collected by and hosted on G2.com.

Partially somewhat complicated to create new follow-up tasks and the ticket system seems a bit cumbersome to me. Review collected by and hosted on G2.com.

It's a full service CRM system. Easy to use and complete. But what I like the most is the personal assistance and put your money were your mouth is attitude! Review collected by and hosted on G2.com.

Dashboard for management information are available but I think it would be better if you could set results in perspective of targets you've set Review collected by and hosted on G2.com.

Their potential—and their overall portfolio—is broader than just CRM. Check out their FSM functionality! Review collected by and hosted on G2.com.

Nothing at the moment. Maybe they could provide a more in-depth roadmap. Review collected by and hosted on G2.com.