We are using both sale and service environment, specially service since I am a service leader and their product has been developing a lot and it is very useful and practical in our company, specially reporting and resource handling, map over all customers, instrument and agreement handling. It is good that it is compatible with other applications. Review collected by and hosted on G2.com.

There is nothing that We do not like :), everything works great! Review collected by and hosted on G2.com.

SuperOffice CRM provides a clear and structured way to manage sales activities before, during, and after customer meetings. It gives me a solid overview of pipelines, ongoing dialogues, and next steps, which is critical in both individual customer work and in team-based sales meetings.

What stands out is how well it supports both strategic and operational sales work — from planning activities to following up on results. It helps keep everyone aligned and focused on the right priorities.

The customer support is also a strong point. They are knowledgeable, responsive, and genuinely helpful when needed, which makes a real difference in day-to-day usage. Review collected by and hosted on G2.com.

At times, performance can be slightly slower when working with larger datasets, but it’s not a major issue in daily use. Review collected by and hosted on G2.com.

I find SuperOffice CRM intuitive and easy to use, especially for the most common features. It's always great to work on the customer side and keep track of all our activities and sales. The most important KPIs and daily tasks are well supported by the system. I also appreciate how it helps us with follow-up, ensuring all information discussed in meetings comes from the same data source, which prevents having different views on what has been done or not. This unified overview is a big help for collaboration and cooperation within our company. Additionally, I have found the initial setup to be straightforward, making it easy to start fresh with the product. Review collected by and hosted on G2.com.

Well, we have some issues with the marketing module, which is not up to speed. I think there are more modern and more intuitive tools when it comes to the marketing module. And, that is mostly what we struggle with. Otherwise, it's small details, and we get great help from support when we need. So that's the only issue I would say. Start working on a real marketing module or exchange it and do it together with an external part. But that could be my advice for the purpose. Review collected by and hosted on G2.com.

Customizability is a clear strength. The system is highly configurable to match our specific needs and ways of working, which makes it easy to tailor the solution accordingly. This flexibility also allows us to continuously adjust and optimize the system as our business evolves, while still maintaining full control over how processes, fields, and functionalities are set up.

The interface feels modern, intuitive, and user-friendly. Navigation is logical, and it’s easy to get a clear overview of both customer data and ongoing activities, for example through Dashboards.

Support is consistently high quality, with cases handled promptly and efficiently.

The documentation in Docs is another major advantage and often proves very helpful. It’s well structured, clear, and easy to access, which makes it simple to find answers and guidance for both basic and more advanced features. Overall, this supports both the implementation phase and day-to-day operations. Review collected by and hosted on G2.com.

The pricing and licensing structure is a drawback.

Another limitation is the lack of a more advanced company structure within the Company tab. Being able to work with a parent company and link underlying entities—such as departments and local offices—would greatly improve both the overall overview and day-to-day administration for multi-level organizations. As it stands, alternative workarounds are often necessary, and they tend to be time-consuming and less efficient.

There are also some functional limitations, for example related to MailLink that affect workflow efficiency. Review collected by and hosted on G2.com.

I genuinely feel SuperOffice is one of the smoothest CRM systems I have worked in so far. It is very user friendly, even for beginners, and there is lots of space for different functions, like personal notes or general information. In addition it connects well to other programs, such as GetAccept that we use. Review collected by and hosted on G2.com.

The only thing that doesn't work well is attaching emails as client activities, because if the email is deactivated I can't seem to open them anymore. Probably a user error on my end. Review collected by and hosted on G2.com.

SuperOffice CRM stands out for its intuitive user interface and strong focus on relationship management. It makes it easy to track customer interactions, manage sales pipelines, and keep teams aligned. The seamless integration with email and other tools, along with solid reporting features, helps improve efficiency and maintain a clear overview of customer data. Review collected by and hosted on G2.com.

Some limitations of SuperOffice CRM include a somewhat dated interface compared to newer CRM platforms and limited customization in certain areas. Reporting can feel less flexible for advanced needs, and integrations with third-party tools are not as extensive or seamless as in some competing systems. Additionally, performance can occasionally be slow when handling larger datasets. Review collected by and hosted on G2.com.

I like that SuperOffice CRM organizes everything in one place, making it easy to work with support, sales, and the customer register. I also appreciate the marketing features and the ability to sort contacts into projects or selections for mailings. It's quick to send out mailings, and I get good follow-up with reports on how many people have read the mailing. Review collected by and hosted on G2.com.

Service and project features could be improved and simplified. The initial setup was quite complex because we wanted to incorporate a lot of custom features on our account, so it took a while. Review collected by and hosted on G2.com.

It provides an overview of our customers, along with all of our engagement with them. Review collected by and hosted on G2.com.

Sometimes integrations can be difficult to set up, but they offer a lot of integration options. Review collected by and hosted on G2.com.

Besides being a CRM system, SuperOffice offers functionalities beyond standard CRM-package features.

We are able to build custom dashboards and marketing flows/automations to automate recurring tasks and gain deeper insights in our account management and customers.

The ease of use is one of the positive aspects of SuperOffice. When onboarding new employees we are able to get them up to speed with the system in a few hours. No long training or explanation necesarry, a quick tour and the new colleague is able to use the basic functions of the system.

SuperOffice is keeping up with technical developments in the field, we see a lot of updates in functionalities and expanding their services. Review collected by and hosted on G2.com.

Sometimes support of consultants for custom made functions or projects takes long to be planned and executed. Review collected by and hosted on G2.com.

We have been working with SuperOffice since 2006. Over the years, we have always received excellent support and assistance from SuperOffice, both when it comes to usability questions and new features. I hvae done some integrations with other software, that works very well. SuperOffice is increasingly at the forefront in terms of functionality and graphical user interface. Review collected by and hosted on G2.com.

What is challenging with SuperOffice is the pricing structure and, despite adopting a modern approach to handling licenses per user, in practice it turns out that certain licenses must be purchased for the entire company rather than for individual users. I consider that a limitation. Review collected by and hosted on G2.com.