Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Streamlined Email Management, Unmatched Efficiency"
5/5
What do you like best about Superhuman Mail?

I love how Superhuman Mail makes going through my email so much faster and it is so efficient. I love all the shortcuts, which make things faster. I really appreciate the snippets feature because it helps me respond quickly, especially since the information I provide to clients is often repetitive. It's great being able to copy and paste over long periods, using the same language with new clients because itโ€™s the same information. The initial setup was easy and straightforward, I don't remember it being difficult at all. Also, I used to manage my email with Google Workspace and HoneyBook, but now I prefer responding to clients in Superhuman Mail because it's more efficient. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

I would love to get to the point where I can use my voice to start writing emails and also controlling the shortcuts. I think that would be really great. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Thanks a ton for this feedback!

Using voice to write emails and control shortcuts does sound like it would streamline things quite a bit. A few folks have requested this previously, so I wouldn't be surprised if we build it down the line! If we do, and youโ€™d like to be updated on a future release, drop us a note at hello@superhuman.com and weโ€™ll reach out ๐Ÿ’ซ

Franklin D.
FD
Franklin D.
Director, Student Support Services
Mid-Market (51-1000 emp.)
"Superhuman Mail: The Ultimate Productivity Booster for Email Management"
4.5/5
What do you like best about Superhuman Mail?

Superhuman Mail is the ideal productivity tool. The clean interface reduces distraction, while the shortcuts are invaluable in speeding through email. Superhuman Mail allows you to customize the organization of your inbox so important emails are easily accessible and at the forefront. It integrates into my workflow easily, allowing me to check multiple email accounts and manage my calendar with ease. Superhuman Mail is a constant in my productivity workflow and something that I rely on multiple times each day. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

There is nothing significant that I dislike about Superhuman Mail. There are times when I need to throw something on my calendar while I am in Superhuman, which requires some gymnastics if I am the only participant in the event. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Hey, Franklin โ€” thanks a ton for this honest feedback!

It's definitely helpful, and I've made a note about your thoughts on the Calendar to share with the team ๐Ÿ“

If there are other ways we can make Superhuman even better for you, please let us know.

Luis F.
LF
Luis F.
Mid-Market (51-1000 emp.)
"AI Reminders Enhance Usability, Despite High Cost"
4/5
What do you like best about Superhuman Mail?

I like the AI and reminder features in Superhuman Mail. They save me a little time by pre-drafting emails and reminding me when I need to follow-up or send an email to someone. This capability really saves me a lot of time. I also appreciate the integration with HubSpot, as it allows me to easily see all the information from HubSpot within Superhuman. Additionally, the initial setup of Superhuman Mail was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

I find the reminder feature sometimes annoying when reminders are set automatically. If I don't set it myself, it's because I don't need it, so getting an automatic reminder is frustrating because it makes me think I have something to do when I really don't. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Hey Luis ๐Ÿ‘‹๐Ÿป thank you so much for the honest feedback!

We're sorry for the friction here! You can turn off these reminders by pressing Cmd+K โ†’ Reminder Settings, then selecting the โ€œno messagesโ€ option.

Your thoughts on Auto-reminders are super helpful, and Iโ€™ve made a note to share them with the team ๐Ÿ“

If thereโ€™s anything else we can do to make Superhuman Mail even better for you, weโ€™d love to hear it!

AH
Allen H.
Director of Information Technology
Mid-Market (51-1000 emp.)
"Achieved Inbox Zero Effortlessly with Superhuman"
4/5
What do you like best about Superhuman Mail?

It really facilitates my ability to achieve "inbox zero" - and with the added capability of taking action on emails quickly with keyboard entries on the desktop or quick actions on the mobile. Directing less important emails to other folders or deferring them also helps greatly. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

This is not so much an indictment of superhuman, but of us as humans, and the way we have been using email for years. I really had to rewire my brain before I could fully commit to being superhuman. Mainly, and this can be a barrier for most, if you use M365/Outlook in the organization. For a while, I had to be in both clients - now I am about 97% superhuman. With a super random need to open Outlook. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Hey, Allen ๐Ÿ‘‹๐Ÿป thanks a ton for this honest feedback!

It's definitely helpful, and I've made a note about your thought to share with the team ๐Ÿ“

If there are other ways we can make Superhuman Mail even better for you, please let us know.

Chris E.
CE
Chris E.
Mid-Market (51-1000 emp.)
"Supercharges Productivity with AI and Ease"
5/5
What do you like best about Superhuman Mail?

I use Superhuman Mail for work responsibilities and it allows me to be more efficient and organized, helping me work smarter. I love the email setup and value the AI features, ability to calendar, and split inbox, which give me the power to cut my work by a significant percentage. It was very easy to set up after watching some online videos. There is nothing I dislike about the product; I love it entirely. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

N/A Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

We're so glad you're enjoying Superhuman Mail, Chris! ๐Ÿ™Œ๐Ÿป

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Superhuman Mail Review -- great, but not worth the price for an organization"
4.5/5
What do you like best about Superhuman Mail?

It makes the email experience pleasant + organized in a far better way than gmail, outlook, etc.

The snippets are particularly really great. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

I'm not sure Superhuman mail is at a competitive price for enterprise / larger companies compared to other available options out there.

I think this barrier will decrease over time, but the learning curve is steep (compared to others) and it's more expensive per seat.

Integrations, performance and AI are all good, but for most email users, not the top priorities. If the internet goes out, Superhuman still will not work in the same way gmail or outlook doesn't work. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Thanks a ton for this honest feedback!

It's definitely helpful, and I've made a note about your thoughts on the pricing and the learning curve to share with the team ๐Ÿ“

If there are other ways we can make Superhuman Mail even better for you, please let us know.

Alexandra L.
AL
Alexandra L.
co founder + partner
Research
Small-Business (50 or fewer emp.)
"Efficient Email Management with Superhuman Mail"
5/5
What do you like best about Superhuman Mail?

I really like the keyboard swipe shortcuts and the options to delete or archive all emails underneath. These features make managing my inbox much easier. Plus, the initial setup of Superhuman Mail was super easy, definitely a 10 out of 10 experience. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

I wish the AI was cheaper so that I can continue using it since I just don't have the budget. Also, the ability to manage multiple inboxes needs more thought. I want a unified inbox, but also want to see if I'm double subscribed on different emails. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Hey, Alexandra ๐Ÿ‘‹๐Ÿป thanks a ton for this honest feedback!

It's definitely helpful, and I've made a note about your thoughts on the pricing and Unified Inbox to share with the team ๐Ÿ“

If there are other ways we can make Superhuman Mail even better for you, please let us know.

Laurent R.
LR
Laurent R.
Evangelist and Marketing Manager
Small-Business (50 or fewer emp.)
"Supercharges Email Management with Intuitive Interface"
5/5
What do you like best about Superhuman Mail?

I like the interface of Superhuman Mail. On mobile, I really like the tap-to-talk-to-the-AI feature. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

I want to have more of a conversational relationship with the AI and with Superhuman Mail in order to get through my email. So I'd like a workflow that starts with seeing I have a ton of email and then talking to Superhuman to start whittling down that email. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Hey, Laurent ๐Ÿ‘‹๐Ÿป thanks a ton for this feedback!

Having a more conversational way to work through your inbox with AI, does sound like it would streamline things quite a bit. A few folks have requested this previously, so I wouldn't be surprised if we build it down the line! If we do, and youโ€™d like to be updated on a future release, drop us a note at hello@superhuman.com and weโ€™ll reach out ๐Ÿ’ซ

Stacey B.
SB
Stacey B.
Account Manager
Internet
Small-Business (50 or fewer emp.)
"Streamlined Email Management with AI-Enhanced Features"
4.5/5
What do you like best about Superhuman Mail?

I like the integrated AI aspects that help draft emails and send at scheduled times. I enjoy the cleaner and more organized interface compared to my standard Gmail account. I also appreciate being able to clear out emails and have them reappear when most appropriate. Superhuman Mail makes me feel more streamlined and saves me time, and it even feels like a personal assistant in some ways. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

I wish there was a view of all new emails in one tab instead of having to tab hop between different inboxes. I would prefer to have a consolidated view like Gmail has on the mobile app, where I can see all my inboxes in one view. Sometimes on mobile, I get a bit stuck in Superhuman Mail with the swiping that opens up views I wasn't intending. There could be some cleaning up to make it easier to understand which inbox I'm in and how to shift around. Also, it's not super clear on how to set settings and personalization for each inbox, each of which has its own set of circumstances and needs to be personalized individually. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Hey, Stacey ๐Ÿ‘‹๐Ÿป thanks a ton for this honest feedback!

Right now, Superhuman Mail shows each connected account in its own tab, so a unified inbox (like Gmail mobile) isnโ€™t available yet. I can definitely see how that would make triaging easier, and Iโ€™ve shared your need for this with our product team.

Your notes about swipe navigation and clearer inbox-specific settings are also really helpful. We appreciate hearing honest, actionable, and direct feedback like this, as it's super valuable to help us shape Superhuman Mail moving forward.

We have lots of exciting updates to come, keep an eye on your inbox or new.superhuman.com for exciting announcements! ๐Ÿ’œ

If there are other ways we can make Superhuman Mail even better for you, please let us know.

Nick L.
NL
Nick L.
Regional Director
Enterprise (> 1000 emp.)
"Never thought Iโ€™d pay for an email client - till i used Superhuman - totally worth it"
5/5
What do you like best about Superhuman Mail?

Email reminders let you structure your tasks by tracking progress through emails: they clear out of your inbox, but reappear when you set a reminder. Itโ€™s a simple way to keep your inbox free from noise while still staying on top of what matters. Review collected by and hosted on G2.com.

What do you dislike about Superhuman Mail?

It needs more email formatting options, such as the ability to highlight text in email replies and some basic font management. Iโ€™d also like a better way to control the panes, especially the right-hand pane, although Iโ€™m not sure thereโ€™s a better approach than what theyโ€™ve already designed. Review collected by and hosted on G2.com.

Response from Pia Regio of Superhuman Mail

Hey, Nick ๐Ÿ‘‹๐Ÿป thanks a ton for this feedback!

Adding more email formatting options and having better control of the panes does sound like it would streamline things quite a bit. A few folks have requested this previously, so I wouldn't be surprised if we build it down the line!

If we do, and youโ€™d like to be updated on a future release, drop us a note at hello@superhuman.com and weโ€™ll reach out ๐Ÿ’ซ