I love the process rules and process boards in Supered. The process rules are awesome, and the ability to create super cards and attach them to process boards is great. Super cards can contain different kinds of information like text, videos, images, and GIF files, and they seamlessly attach to specific CRM properties or pipeline stages. I appreciate how Supered can be used as an internal knowledge base and search engine once you build a good-sized library. It's important to structure everything cleanly in the back end, but overall, I like a lot of things about Supered. Review collected by and hosted on G2.com.

I mean, Supered has made a lot of changes in the back end of the user interface for the better, but definitely, there is always room for improvement! Review collected by and hosted on G2.com.

I love Supered's flexibility because it's 100% customizable to our hub architecture, allowing us to avoid cookie-cutter patterns. It's super cool and goes above and beyond other platforms like Scribe when it comes to enforcing processes. I really appreciate how I can attach cards to processes to provide step-by-step guides exactly when needed, eliminating the need to dig through Google Drive for documents. This tool is great for creating and enforcing consistent behaviors across my organization within HubSpot. It's in a class of its own and does a phenomenal job solving the issues we had with needing guides in real time. Review collected by and hosted on G2.com.

I feel like it does take a moment to wrap your head around what objects are and how they interact with each other in the Supered platform. However, once you figure that out, it's like a 100 miles an hour. My only feedback would be to maybe revisit semantically what things are called to design a more intuitive relationship. The intent from a user experience perspective could use improvement, but it's not a barrier to entry. It just takes a little bit more time to slow down when you initially set it up. Also, we're running into a challenge of when fields contain similar words, cards and action points are showing when the necessary context isn't right. So, maybe developing a way where we can target specific objects in a web application by ID or with a WYSIWYG point-and-click functionality would be beneficial. Review collected by and hosted on G2.com.

I like that Supered has no shelflife, meaning the rules and processes are always present for any user in the CRM. Tweaks and updates can be made, communicated, and adopted quickly. The most crucial data points and instructions are always available to guide reps directly where they need to go. If there's a process update, it's added on the back-end and instantly available to all reps, exactly where needed. We were lucky to score a bonus offer where Matt Bolian, the founder, conducted our onboarding. He provided incredible onboarding and implementation guidance, which ended up being key to getting buy-in from our CRO, who now sees the value in Supered because we avoided common pitfalls and some teams experience when adopting Supered. The initial setup of Supered was easy with Matt's support. Review collected by and hosted on G2.com.

Onboarding may have been difficult without Matt's support. That expert guidance was key to getting buy-in from CRO who is now a huge fan and sees the value clearly - thanks to Matt's onboarding and implementation guidance. I believe our onboarding would not have been as seamless without Matt's guidance. However, that may not be fair or true given that we never received the standard onboarding experience. We did receive a CSM and we already set a meeting with her. Looking forward to those next steps. Review collected by and hosted on G2.com.

I love that Supered doesn't take my reps out of HubSpot. It provides 'evergreen' enablement—instead of a one-time training session that everyone forgets, it teaches them as they get it wrong. It has significantly reduced the time I spend on repetitive coaching because the 'rules' are built right into their workflow. The veteran reps and the new reps love it. Review collected by and hosted on G2.com.

So far so good. It does have so much power so we are learning which features to prioritize Review collected by and hosted on G2.com.

I like that Supered has the little pop-up lightning bolt on the right, so I have easy access to it. I also appreciate that it is quick to update once I've done something within HubSpot. It's a pretty streamlined process, which makes it user-friendly for tracking my deals and companies. Review collected by and hosted on G2.com.

I don't like that if I'm in HubSpot and I have the extension open, but then I change tabs, that it remains open. And so then I have to close it. The Supered pop up is still there. So I have to close it. It's just unnecessary clicking. Review collected by and hosted on G2.com.

Instead of asking people to hunt through docs or a separate LMS, Supered puts the right guidance directly inside our CRM at the moment it’s needed; deal stage, workflow step, record type, you name it. We’ve been able to turn “playbooks” from a PDF nobody reads into in-app prompts, checklists, and process guardrails that drive consistent execution. It’s also been great for onboarding: new hires ramp faster because the system teaches them while they sell, and managers spend less time repeating the same answers. Review collected by and hosted on G2.com.

You get the most value when you invest time upfront mapping your processes clearly (stages, definitions, required fields, etc.). If your CRM hygiene is messy, you’ll feel that. Also, there’s a lot you can build, so having a clear rollout plan helps you avoid trying to do everything at once. Review collected by and hosted on G2.com.

Supered is easy to set up, simple to customize, and it frees up your bandwidth when managing deal flow with your sales team. And that’s just the beginning. The Guides function lets you create process tutorials for common workflows, saving countless hours when onboarding and getting new reps or colleagues up to speed. Overall, it’s a great tool with numerous use cases. Review collected by and hosted on G2.com.

After using it for close to three months now, I honestly don’t see any downside to this product. Review collected by and hosted on G2.com.

I like how responsive the team is when I have questions or support. As a trainer, I frequently use the basis and action plans in my training. These tools are quite valuable to me. Review collected by and hosted on G2.com.

Some of the way that the base is designed could be improved. If it was more like Notion and had more options, and if I could find history and remove things that have been accidentally deleted, these would be very helpful. Also, the setup was a bit difficult regarding user friendliness; figuring out how the pieces work really requires training because it's not so intuitive or simple UX/UI. Review collected by and hosted on G2.com.

The main thing I like about Supered is the visibility it provides into opportunities and deals we're working on. It helps keep my CRM data very clean, and my reps know exactly what they need to work on. It also provides a training source for new reps, giving them clear guidelines on how to enter data and what they should be working on. Additionally, the onboarding process was really smooth and easy, with great support and guidance throughout. Supered helps resolve any issues quickly, ensuring Reps felt comfortable in using the platform and had input on how it operated so it is something that they want to use vs. feeling like Big Brother is watching over them. It feels like a tool to help them be more efficient while also being a tool that helps me as a manager gain valuable insights as to the health and condition of our CRM and pipeline. Review collected by and hosted on G2.com.

Honestly I haven't found anything yet that we don't care for. Review collected by and hosted on G2.com.

I mostly use Supered for its Sidekick feature, which is great for creating self-help tools and interactive guides for our clients. I enjoy how Sidekick is accessible from any screen, letting me open a side panel with loads of helpful resources easily. The support team is amazing; they're always willing and able to help. I also love how you can embed videos and whatever resources you like into the Cards within Sidekick to handle difficult situations. The initial setup was very easy, and it significantly boosts product adoption, helping clients learn to use our software to the fullest. It also makes our sales team more efficient and effective. Review collected by and hosted on G2.com.

The guides work really well for walking users through well-defined repetitive processes, but they can struggle with dynamic and changing scenarios. Review collected by and hosted on G2.com.