SF

Sarah F.

Small-Business (50 or fewer emp.)

5/3/2024

"The product is great after getting used to it, the support is excellent. Pricing is somewhat non-transparent."

4/5

What do you like best about Superchat?

The summary of all channels and WhatsApp Business makes many things easier. The automations are a game changer in many areas. Review collected by and hosted on G2.com.

What do you dislike about Superchat?

I find the pricing structure for the consultation somewhat non-transparent. Only upon use do additional booking options or extra costs become apparent. The analytics could be a bit more detailed. Review collected by and hosted on G2.com.

SM

Sven M.

Chied

Mid-Market (51-1000 emp.)

6/26/2024

"Good approach. Execution in the basic functionalities is weak."

1/5

What do you like best about Superchat?

A platform for everything. Whatsapp integration Review collected by and hosted on G2.com.

What do you dislike about Superchat?

Messages disappear. Conversations that are once marked as completed remain in the "completed" folder even after another message (even weeks later). They are overlooked. "Assigned messages" cannot be opened. "Assign messages" only has a part of the contacts available. Delayed response at the help desk. Review collected by and hosted on G2.com.

MB

Marcel B.

Verkäufer

Small-Business (50 or fewer emp.)

6/4/2024

"Quick help"

5/5

What do you like best about Superchat?

The team at Superchat responds quickly and very clearly with multiple solutions to resolve the issues. We have only been using Superchat for 1 week and are very satisfied with it so far. Review collected by and hosted on G2.com.

What do you dislike about Superchat?

At the moment, there is nothing that I don't like. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/25/2024

"Reibungsloser Übergang zu Superchat"

4/5

What do you like best about Superchat?

Schnelle Reaktion auf Fragen, die während der Einführung und den ersten Anpassungen gestellt werden. Review collected by and hosted on G2.com.

What do you dislike about Superchat?

bisher nichts, was die Schuld von Superchat ist. Hätte gerne Google Business Chat einbezogen, aber es wurde von Google eingestellt. Review collected by and hosted on G2.com.

MR

Markus R.

Small-Business (50 or fewer emp.)

5/21/2024

"Easy to handle and organize chats"

5/5

What do you like best about Superchat?

One place for several platforms for better overview and organisation Review collected by and hosted on G2.com.

What do you dislike about Superchat?

the app on my iphone get sometimes stuck Review collected by and hosted on G2.com.

AS

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

5/26/2024

"Added speed and flexibitity to our daily operation"

4.5/5

What do you like best about Superchat?

Superchat gives us the chance to work more efficiently in a team. Review collected by and hosted on G2.com.

What do you dislike about Superchat?

For us it would be very helpfu to be able to create whatsapp groups within superchat Review collected by and hosted on G2.com.

PW

Philipp W.

Small-Business (50 or fewer emp.)

8/31/2023

"perfect for customer care, perfect for marketing, great support"

5/5

What do you like best about Superchat?

Hard to say, there are so many great things about superchat. It's really userfriendly, employees love it and our customers enjoy to be able to choose their favorite communicaiton channel. Review collected by and hosted on G2.com.

What do you dislike about Superchat?

The only downsides are not superchat's fault but things that are not yet being offered by META for the WhatsappAPI. Let's hope that META gets everything going, so Superchat can get even better Review collected by and hosted on G2.com.

What problems is Superchat solving and how is that benefiting you?

e-mail communication, expecially with customers, can be annoying due to spam filters and customers only checking their e-mails once a day or even less. Communicating with customers via whatsapp and other social media channels makes customers reply faster and leads to a closer customer relationship. Customers being able to choose their preferred channel to communicate with us is a big benefit for them, for us, having all the messages from our customers wihtin one inbox, no matter which channel the customers choose, leads to a higher efficiency on our side and less browser tabs open Review collected by and hosted on G2.com.

JC

João Carlos C.

Travel & GDPR Consultant

Small-Business (50 or fewer emp.)

4/30/2024

"It works as supposed"

5/5

What do you like best about Superchat?

Its an easy way to manage all your contact points Review collected by and hosted on G2.com.

What do you dislike about Superchat?

It would be nice to have a limited version with less functionalities but cheaper Review collected by and hosted on G2.com.

MM

Michael M.

Director

Small-Business (50 or fewer emp.)

6/26/2024

"Everything you want in one place"

5/5

What do you like best about Superchat?

Easy for the whole team to get onboard and start using straight away. Review collected by and hosted on G2.com.

What do you dislike about Superchat?

The Language sometimes has to buffer over to English Review collected by and hosted on G2.com.

NB

Norman B.

Small-Business (50 or fewer emp.)

3/29/2024

"Perfect App for our use case"

5/5

What do you like best about Superchat?

Quick and easy to set up and use. Simply enter the desired telephone number and a message can be sent immediately. The advantage is that the entire team that is authorised for the messages has access to the messages Review collected by and hosted on G2.com.

What do you dislike about Superchat?

I don't know of anything negative.

However, it would be desirable to be able to join Whatsapp groups. Review collected by and hosted on G2.com.